Loading...
> >

!! Store Issues - Known Problems - Please Read !!

1…4344464849…98

Comments

  • Cora ReginaCora Regina Posts: 731
    kyoto kid said:

    ...OK, this is a new one.  Purchased four tems late yesterday evening and when I looked at cart about 90 minutes later they are still there even though the order has been processed. 

    (see attachments)

    Yeah, that's a fun new thing that started happening last night I think. Happened to me yesterday evening as well, and again just now. I have 31 items in my cart that I've already purchased, have a receipt for, have in my order history, have in my product library, and yet...

     

    That's just a few of them. Clearing the cart will take care of the problem, but why on earth isn't that happening automatically once the purchase is completed???

  • CauriBCauriB Posts: 101

    I purchased a Platinum Membership, I got the order confirmation and DAZ was happy to take my money, but still my account isn't updated nor has anybody from sales support has come back to me, how long will it take, and will there be some compensation for all the nice deals I am missing due to that?

  • jakibluejakiblue Posts: 7,281

    I'm finding the ones that give a "download failed" are items I've purchased since the store change. Products I have purchased before the change and hadn't yet downloaded, are going fine.  

    Taoz said:
    DAZ_Rawb said:
    AllenArt said:

    I just bought 4 items, and while they all show in DIM, three will not download (yes, I tried deleting the .part files - I even said a prayer, lit a fire and sacrificed a rubber chicken). Frankly, this is just a bit of the straw that broke the camel's back. This hoop-jumping and bending over backwards is exhausting.

    My PC+ expires toward the middle of the month. I will not be renewing. I will not be buying until this mess of a screwup is fixed. I have better things to pull my hair out over.

    Laurie

    Can you tell me which product SKU's you were attempting to download?

    There are lots of files that fail in DIM, the bigger they are the more they tend to fail, which seems to indicate that there is a periodic error that breaks download, which isn't related to any particular files.

     

  • Daz Jack TomalinDaz Jack Tomalin Posts: 13,865
    edited November 2020
    CauriB said:

    I purchased a Platinum Membership, I got the order confirmation and DAZ was happy to take my money, but still my account isn't updated nor has anybody from sales support has come back to me, how long will it take, and will there be some compensation for all the nice deals I am missing due to that?

    What's your ticket number? I'll see what I can do.

    ETA, I assume you've filed a ticket?

    Post edited by Daz Jack Tomalin on
  • TaozTaoz Posts: 10,282
    edited November 2020
    Catherine3678ab said:

    When first purchased there was a page displayed in my Product Library. That page is now AWOL. CS ticket is still unanswered [not a priority, no biggie] but still I think there should be a page displaying!

    The product is: https://www.daz3d.com/halloween-fun-bundle

    I have the same problem with 74299 "Oikos Master Room", but otherwise the rest of the missing and now found products from Nov 1 are there and look OK.

    Post edited by Taoz on
  • TaozTaoz Posts: 10,282
    edited November 2020

    OK, checked the library data for "Oikos Master Room", both product_id, entity_id and sku contains product name instead of product_ID

    "name":"Oikos Master Room"
"product_id":"oikos master room"
"entity_id":"oikos master room"
"sku":"oikos master room"

    Maybe it's the same problem with the "Halloween Fun Bundle" (don't have it so can't check).
     

    Post edited by Taoz on
  • 3Ddreamer3Ddreamer Posts: 1,347
    DAZ_Rawb said:

    Alright, I found the missing ownership records that somehow slipped through the last hours of the sync system. I also had the system rebuild the ownership caches for all users which should also clear up the DIM login problem that DAZ_Jon had found.

     

    What was the problem that DAZ_Jon found and slipped passed our testing? Data migrated from the first store transition (when the store migrated to the software we just migrated off of) didn't bring along some products/services so they ended up in the orders with a product ID of zero and claiming ownership of product ID zero products. The new system cheerfully migrated that data, but failed out in a really weird way when user accounts claimed to own product number zero.

    I just checked again and I am still missing DM Druid Valley in my account Product Library and it still isn't marked as Purchased in the store. So you may have to look at the data migrations again. Richard quoted something about logging a ticket so I am off to do that now.

  • TaozTaoz Posts: 10,282
    edited November 2020
    jakiblue said:

    I'm finding the ones that give a "download failed" are items I've purchased since the store change. Products I have purchased before the change and hadn't yet downloaded, are going fine.  

    Taoz said:
    DAZ_Rawb said:
    AllenArt said:

    I just bought 4 items, and while they all show in DIM, three will not download (yes, I tried deleting the .part files - I even said a prayer, lit a fire and sacrificed a rubber chicken). Frankly, this is just a bit of the straw that broke the camel's back. This hoop-jumping and bending over backwards is exhausting.

    My PC+ expires toward the middle of the month. I will not be renewing. I will not be buying until this mess of a screwup is fixed. I have better things to pull my hair out over.

    Laurie

    Can you tell me which product SKU's you were attempting to download?

    There are lots of files that fail in DIM, the bigger they are the more they tend to fail, which seems to indicate that there is a periodic error that breaks download, which isn't related to any particular files.

     

    For me it's both old (back to the very beginning of my product history in 2008) as well as new products, purchased a few hours ago.

    Post edited by Taoz on
  • Cora ReginaCora Regina Posts: 731
    DAZ_Rawb said:

    Alright, I found the missing ownership records that somehow slipped through the last hours of the sync system. I also had the system rebuild the ownership caches for all users which should also clear up the DIM login problem that DAZ_Jon had found.

     

    What was the problem that DAZ_Jon found and slipped passed our testing? Data migrated from the first store transition (when the store migrated to the software we just migrated off of) didn't bring along some products/services so they ended up in the orders with a product ID of zero and claiming ownership of product ID zero products. The new system cheerfully migrated that data, but failed out in a really weird way when user accounts claimed to own product number zero.

    When can we expect to have ownership of and access to our purchases again?

    I received a reply to my ticket yesterday, which said that I should have things showing up in my Product Library again. However, I am still missing 100% of the downloadable products from two orders placed on 10/31 and 11/01, and all of those items are still not re-marked as "purchased" in the store. Given how things have gone thus far, I'm not convinced that I'm absolutely, positively not missing other things from earlier on as well, that I just haven't found yet.

    We realize that you're doing what you can, but if there was a fix then it evidently did not take for everyone and at least some of us have now gone eleven days without what we paid for.

  • rory7411rory7411 Posts: 111

    This may be a new bug.

    I was checking the products I bought this morning in my product library. Normally when you click a product the information appears at the side. BTW has no one thought of implementing an "arrow down/up" approach it would be a lot easier than having to click when you're looking for something. However not all items are bringing up product information. What's happening is that you are selecting multiple items [blue highlighing] with no change in the side information.  I've attached a screenshot but I don't think it's very clear.

    Screenshot_2020-11-11 Daz 3D 3D Models and 3D Software by Daz 3D.png
    1220 x 605 - 241K
  • CauriBCauriB Posts: 101
    Jack Tomalin said:
    CauriB said:

    I purchased a Platinum Membership, I got the order confirmation and DAZ was happy to take my money, but still my account isn't updated nor has anybody from sales support has come back to me, how long will it take, and will there be some compensation for all the nice deals I am missing due to that?

    What's your ticket number? I'll see what I can do.

    ETA, I assume you've filed a ticket?

    Thanks for answering, It's 353665.

     

  • Daz Jack TomalinDaz Jack Tomalin Posts: 13,865
    CauriB said:
    Jack Tomalin said:
    CauriB said:

    I purchased a Platinum Membership, I got the order confirmation and DAZ was happy to take my money, but still my account isn't updated nor has anybody from sales support has come back to me, how long will it take, and will there be some compensation for all the nice deals I am missing due to that?

    What's your ticket number? I'll see what I can do.

    ETA, I assume you've filed a ticket?

    Thanks for answering, It's 353665.

     

    Ok will see what I can do.

  • CauriBCauriB Posts: 101

    Thank you very much!

  • Catherine3678abCatherine3678ab Posts: 8,556
    edited November 2020
    Kharma said:
    NorthOf45 said:
    Catherine3678ab said:

    Try When first purchased there was a page displayed in my Product Library. That page is now AWOL. CS ticket is still unanswered [not a priority, no biggie] but still I think there should be a page displaying!

    The product is: https://www.daz3d.com/halloween-fun-bundle

    The link in the Product Library has the text "halloween fun bundle" after customer/file/prod instead of the product number.

    Try going to your account/ recent orders and view the order, click on the product link there and it may take you to that item it your product library with a manual download link.  That is what I did in order to download Carra for G8F, it was showing iin my list of items in product library but absolutely nothing happened when I clicked on it.

    No from the order it goes nowhere as shown in the image. It used to, then stopped working that way. Presumably something was fixed and broke something else.

    Update: well I had specifically tried that the other day and it did not work. However today it did! So at least somehow it's possible. However combing through a kazillion orders to find a product is not a fun hobby ;-)

     

    Post edited by Catherine3678ab on
  • watchdog79watchdog79 Posts: 1,026

    I have been unable to download this: https://www.daz3d.com/dforce-redgrave-outfit-for-genesis-8-females

    The download always fails and upon retry starts from 0%.

  • rosselianirosseliani Posts: 508
    NotAnArtist said:

    I'm unable to purchase any items. I've repeated several times entering my data in the checkout page exactly as I always have for years. It keeps coming back saying there was a problem. In a quick look on this page at least, I don't see anyone with this problem.

    Maybe I'll log out, reboot, and try again...

    Same problem for me. I deleted my CC profile and tried to create a new one. I click on "Submit" and i'm back to the Payment Method page, saying No Profiles saved yet.

  • nonesuch00nonesuch00 Posts: 18,781
    edited November 2020

    I am not getting the extra 20% discount on my cart for the Interactive Licenses (PA type) when I add two Debut New Products to my cart.

    What does the ad copy actually say?:

    Buy any 2+ Debut New Releases to get 20% OFF¥ your cart

     

    TICKET # 354385

    discount not working.png
    1653 x 917 - 131K
    Discount Offer.png
    1451 x 731 - 107K
    Post edited by nonesuch00 on
  • AllenArtAllenArt Posts: 7,175
    edited November 2020

    Yay...my DIM downloads are still not downloading. FYI - I cannot download them from my product library page either, so I've paid for products that I cannot access. I'm sure this is a known issue as I've seen others with the same problem. Any ETA on fixing? indecision

    Laurie

    Post edited by AllenArt on
  • Robert FreiseRobert Freise Posts: 4,615

    The whole site's fubar store pages telling me I need to login when I'm already logged in, can't subscribe to new threads, products not being added to my product library, products not displaying in the product library

  • Lee MoonLee Moon Posts: 927

    I've just made a purchase and my shopping cart is still showing all the items I just bought.  I've signed out, cleared cookies and cache, and logged back in.  Cart still shows previously completed order.  This is a new one for me. :)

    Lee

  • Daz Jack TomalinDaz Jack Tomalin Posts: 13,865
    leemoon_c43b45a114 said:

    I've just made a purchase and my shopping cart is still showing all the items I just bought.  I've signed out, cleared cookies and cache, and logged back in.  Cart still shows previously completed order.  This is a new one for me. :)

    Lee

    This issue is being looked at today.. :)

  • KharmaKharma Posts: 3,214
    Catherine3678ab said:
    Kharma said:
    NorthOf45 said:
    Catherine3678ab said:

    Try When first purchased there was a page displayed in my Product Library. That page is now AWOL. CS ticket is still unanswered [not a priority, no biggie] but still I think there should be a page displaying!

    The product is: https://www.daz3d.com/halloween-fun-bundle

    The link in the Product Library has the text "halloween fun bundle" after customer/file/prod instead of the product number.

    Try going to your account/ recent orders and view the order, click on the product link there and it may take you to that item it your product library with a manual download link.  That is what I did in order to download Carra for G8F, it was showing iin my list of items in product library but absolutely nothing happened when I clicked on it.

    No from the order it goes nowhere as shown in the image. It used to, then stopped working that way. Presumably something was fixed and broke something else.

    Update: well I had specifically tried that the other day and it did not work. However today it did! So at least somehow it's possible. However combing through a kazillion orders to find a product is not a fun hobby ;-)

     

    I am happy it worked for you this time, I discovered it by accident but yes it is ridiculous to have to jump through allt these hoops to get your purchases.  Hoping they get this all  working properly very soon

  • Lee MoonLee Moon Posts: 927
    Jack Tomalin said:
    leemoon_c43b45a114 said:

    I've just made a purchase and my shopping cart is still showing all the items I just bought.  I've signed out, cleared cookies and cache, and logged back in.  Cart still shows previously completed order.  This is a new one for me. :)

    Lee

    This issue is being looked at today.. :)

    Thank you, Jack!  Is it okay to clear the cart (if it lets me)?  Didn't want to try that in case we needed to do some troubleshooting. :)

    Lee

  • 31415926543141592654 Posts: 975

    Good day,

    Here is some information that might help the programmers find some bugs. If you need exact details (like purchase numbers, more products, etc.) let me know.

    Now that DIM is relatively stable for downloads, I have noticed quite a few things that seem missing. I am not reporting things like Bodyscapes which is completely absent, but products that otherwise should be available and seen by DIM. I had made some large purchases just before the store changeover and had downloaded almost all of it ... but the items that did not finish ( such as the emergency responders billboards #'s 2,9, and 10 ) I am left with only a .PART file and DIM does not show it for further download or completion. This same scenarios fits with at least 5 more products I have checked. All have a .PART file, but have never finished downloading.

    Please note this is to help out and not a complaint ... I have done some programming ( but thankfully never for a stroefront ) and I understand the issues involved. [ In fact, although time consuming, I think there have been more glitches in my favor than against so I am not even bothering with a CS tickeet for the relatively minor issues I have had ].

    I hope you figure it all out quickly.

  • sandmanmaxsandmanmax Posts: 992
    sandmanmax said:

    I was able to download zip files all day, except for one item which didn't complete.  When I went to download it just now, nothing.  It's trying to hit some address called daz3dim://download....  In contrast, the DAZ Connect Offline package is looking for www.daz3d.com/downloader/.... which I don't use.  Have they turned something off?

    For about 5 min, the download url for Mara HD for Caryn 8 looked right but it failed to download and now it's back to daz3dim://download.

  • NathNath Posts: 2,972
    Jack Tomalin said:
    leemoon_c43b45a114 said:

    I've just made a purchase and my shopping cart is still showing all the items I just bought.  I've signed out, cleared cookies and cache, and logged back in.  Cart still shows previously completed order.  This is a new one for me. :)

    Lee

    This issue is being looked at today.. :)

    The items also stay in your wishlist after purchasing if they were in there - they are hidden as 'owned'. That's probably part of the same issue?

  • CurlyMacCurlyMac Posts: 39

    I believe this issue has been reported, but I'm going to put it out there again, as it's frustrating as hell.  I purchased products yesterday and clicking on the product links in my Product Library to display the download links for the products doesn't do a thing ... no download links, just nothing.  I logged a ticket yesterday and have yet to hear anything or see any resolution.

  • sandmanmaxsandmanmax Posts: 992
    sandmanmax said:
    sandmanmax said:

    I was able to download zip files all day, except for one item which didn't complete.  When I went to download it just now, nothing.  It's trying to hit some address called daz3dim://download....  In contrast, the DAZ Connect Offline package is looking for www.daz3d.com/downloader/.... which I don't use.  Have they turned something off?

    For about 5 min, the download url for Mara HD for Caryn 8 looked right but it failed to download and now it's back to daz3dim://download.

    Zip files seem to be back up.  I was able to download my last 3 items.

  • melaniemelanie Posts: 806

    YAY!!! After 11 days of nothing, my DIM is finally fixed! Everything showed up this morining in the Ready to Download tab. Woohoo!

  • Phoenix1966Phoenix1966 Posts: 1,876
    Taoz said:
    DAZ_Rawb said:
    AllenArt said:

    I just bought 4 items, and while they all show in DIM, three will not download (yes, I tried deleting the .part files - I even said a prayer, lit a fire and sacrificed a rubber chicken). Frankly, this is just a bit of the straw that broke the camel's back. This hoop-jumping and bending over backwards is exhausting.

    My PC+ expires toward the middle of the month. I will not be renewing. I will not be buying until this mess of a screwup is fixed. I have better things to pull my hair out over.

    Laurie

    Can you tell me which product SKU's you were attempting to download?

    There are lots of files that fail in DIM, the bigger they are the more they tend to fail, which seems to indicate that there is a periodic error that breaks download, which isn't related to any particular files.

    I'm seeing the same. Two files for a product continue to fail and they are 800mb and 1.2g respectively. Can't download them from my product library either and, no, I'm not going to try and use Connect or Central to get them.

This discussion has been closed.