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!! Store Issues - Known Problems - Please Read !!

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  • KeryaKerya Posts: 10,943

    Something nice: my order confirmation mail for todays order took some hours, but it did arrive.

  • Cora ReginaCora Regina Posts: 731
    Jack Tomalin said:
    AnotherUserName said:

    Im am being charged $4.45 tax for the "SPECIAL-GIFT" free starter bundle...

    Edit:

    So I pushed through the sale to see what would happen and it went through like it was free, no payment selection or anything. The order showed a final price of 4.45 in my account. I checked my cc account details and nothing seemed to be charged.

    Will report

    I DID get charged for $4.45 on the SPECIALER-GIFT pro bundle. What should have been less than $1 in tax was more than $5.

    It's on the order. It's on the bank statement. Ticket bloody filed.

  • kyoto kidkyoto kid Posts: 41,847
    Taoz said:
    kyoto kid said:
    NorthOf45 said:

    It's working for me right now, chugging along at my max d/l speed...

    ..same here. 

    Maybe it can still download as long as there are products on the Downloads tab, so if you haven't done a refresh it might work.  So you better not try to refresh until you have downloaded what you want.

    ..the issue I'm having (been going onfor awhile even before the store update) has been downloads failures (now up to 11 products that refuse to download). Posted about that in the DIM sticky.

  • chris_29288a5d17chris_29288a5d17 Posts: 29

    I've just logged a ticket for this, but SPECIALER-GIFT is not working for a Pro bundle. I've tried several.

    SPECIAL-GIFT worked fine for a starter bundle.

  • KeryaKerya Posts: 10,943
    chris_29288a5d17 said:

    I've just logged a ticket for this, but SPECIALER-GIFT is not working for a Pro bundle. I've tried several.

    SPECIAL-GIFT worked fine for a starter bundle.

     

    You do have two or more debut or still new releases in the cart?

    Buy 2 or more Debut or Still New Releases to get a Select Genesis, Genesis 2 or
    Genesis 3 Pro Bundle     for FREE* with Coupon Code: SPECIALER-GIFT

  • watchdog79watchdog79 Posts: 1,026

    I seem to be unable to download this: https://www.daz3d.com/starship-cyclone

  • NovicaNovica Posts: 23,924

    On the off chance this works (as it did for me) I had four refuse to download / failed and I tried them several times, refreshing DIM. (Which luckily has stayed around and not disappeared once I got it back.)  And I mean I refreshed five times or more. Then I decided to just checkmark the item (while showing download failed, after it did) and then click the Start Queue at the bottom, and every one of them installed. Have you guys tried that? Trying again from the product that didn't install, instead of refreshing and starting from scratch?

  • chris_29288a5d17chris_29288a5d17 Posts: 29
    Kerya said:
    chris_29288a5d17 said:

    I've just logged a ticket for this, but SPECIALER-GIFT is not working for a Pro bundle. I've tried several.

    SPECIAL-GIFT worked fine for a starter bundle.

     

    You do have two or more debut or still new releases in the cart?

    Buy 2 or more Debut or Still New Releases to get a Select Genesis, Genesis 2 or
    Genesis 3 Pro Bundle     for FREE* with Coupon Code: SPECIALER-GIFT

     

    Doh! I mis-read the offier. blush Thanks for pointing out my obvious mistake!

  • PerttiAPerttiA Posts: 10,024
    edited November 2020

    Thank you for the SPECIAL-GIFT, everything went fine in the process, exept no confirmation email (I have never cancelled marketing messages).

    When downloading the parts of the bundle, I did realize that there is no download links for the bundle it self... That may be the reason for some of the messages for missing download links, newer users may not understand that the parts of the bundle are listed separately and the links for downloading are on those individual pages not the bundle page - Having the products not following any dates in Product Library, even further confuses the situation, especially when the links on the bundle page open the promotional pages in the store, not the download pages in Product Library.

     

    Edit: the confirmation email arrived after an hour

    Post edited by PerttiA on
  • rory7411rory7411 Posts: 111

    I haven't managed to get a PC+ coupon to work yet. Simple cart just the CyberMission bundle. Added the PC+ coupon. Didn't get an invalid message but no price change in the cart. Also noted that there is no longer a cancel button in the cart, which is useful to make sure you've removed a coupon if you decide not to go ahead. Can that be added back in? I've always found it to be a useful feature. When you pressed the apply button before, didn't it clear the box? That's not happening so I can't tell if the coupon isn't being accepted when it should or if the apply button isn't working and it's not actually being applied.

  • Lothar WeberLothar Weber Posts: 1,611

    BYOB10 still not goes to 2.99 together with 8 items in cart - stays at 1.99 per item

  • SylvanSylvan Posts: 2,719

    I was able to pay with Paypal today again, thanks for picking this issue up and getting it solved! I did miss out on a few PC+ for a day items because my payment didn't went through. (Protozoon instruments)

  • SylvanSylvan Posts: 2,719
    edited November 2020

    Oops, double post

    Post edited by Sylvan on
  • Silent WinterSilent Winter Posts: 3,872

    Got the free starter bundle and bought 2 new items to get the free pro bundle - all worked without a hitch - thanks Daz!

    Only having trouble with one download - Dforce Cb Haze Alpha Clothing Set For Genesis 8 Females - it appears in My Products but selecting it doesn't take me to a download page (if another product is already selected, it stays on that page and both appear to be selected).

    Everything else groovy as far as shopping is concerned (at least on my end) - paid with Paypal if that's any useful info.

  • cheelong72cheelong72 Posts: 97

    INTERACTIVE LICENSE

    Bundles show proper interactive license, but all sub-items in the bundle are standard licensed.

    Bundles show as 'interactive license' : attachment 1
    Bundle sub-items show as 'standard license' : attachment 2

    Past products are the same

    Past purchased Bundles show as 'interactive license' : attachment 3
    Past purchased Bundle sub-items show as 'standard license' : attachment 4

    InteractiveLicense_bundleOK.JPG
    1214 x 1191 - 237K
    InteractiveLicense_bundleSubItemNOK.JPG
    1227 x 955 - 185K
    InteractiveLicense_bundleOK_PastProduct.JPG
    1218 x 1196 - 226K
    InteractiveLicense_bundleSubItemNOK_PastProduct.JPG
    1219 x 991 - 227K
  • 3D Vitality3D Vitality Posts: 115
    edited November 2020

    This item "Toon Generations 2 Essentials for Genesis 3" isn't downloadable, not via DIM, not manual. I get this info when try to use the manual DL-link:

    code "internal_error"
    message "internal incident"
    status 500

    As far as I read some items show the same behaviour ....  for me it's just the one named above.

     

    UPDATE: Miracles happen... just as the lines above were sended the download now happen. Ok...  so be patient seems the way. Hard sometimes!!!

    Post edited by 3D Vitality on
  • cheelong72cheelong72 Posts: 97
    edited November 2020

    EDIT: confirmation email came after 10+ min.

    SPECIAL-GIFT and SPECIALER-GIFT received with thanks. Worked flawlessly for me. Only problem is I did not receive order confirmation email.

    Will order all the 8-pro-bundles this opportunity when order confirmation email is fixed.

    Or is it possible to request support for an order confirmation email?

    Post edited by cheelong72 on
  • XpiderManXpiderMan Posts: 426

    Congratulations to the web designers. It was a tough week. It seem everything is working for me. Quick question, will the $1.99 items from Sunday/Monday be available again since most of us couldn't purchase them? Thanks.

  • VellduneVelldune Posts: 14

    Beating a dead horse, or adding a bug that people have not commented on?

    - When I view my shopping cart to checkout, the gift certificate code field and submit button are missing.

  • hansmolleman33hansmolleman33 Posts: 239

    Friends of the sale discounts not working, everything is at full price.

  • sandraylnsandrayln Posts: 43

    Well, this is a fun one.  This morning - wasn't doing this yesterday - if I open a product's page in a new tab and go to add it to my wishlist, it claims I'm logged out... which I wasn't until I clicked the "add to wishlist" button.  If I then refresh the page, it sees me as logged in again and adds to my wishlist just fine.  (Possibly a caching issue, reporting just in case...)

  • evacynevacyn Posts: 989
    I have items appearing in my DIM download list this morning, but if I try to download anything I get an access violation related to qtcore4. dll.
  • KeryaKerya Posts: 10,943
    Velldune said:

    Beating a dead horse, or adding a bug that people have not commented on?

    - When I view my shopping cart to checkout, the gift certificate code field and submit button are missing.

     

    Sorry, dead horse ... at the moment you can only redeem the Gift certificate https://www.daz3d.com/giftcard/customer and then use store credit to pay.

    I never had that problem, because I always redeemed my Gift card. My reason: Gift cards expire after 5 years, store credit never expires.

     

  • xyer0xyer0 Posts: 6,328

    !

    Kerya said:
    Velldune said:

    Beating a dead horse, or adding a bug that people have not commented on?

    - When I view my shopping cart to checkout, the gift certificate code field and submit button are missing.

     

    Sorry, dead horse ... at the moment you can only redeem the Gift certificate https://www.daz3d.com/giftcard/customer and then use store credit to pay.

    I never had that problem, because I always redeemed my Gift card. My reason: Gift cards expire after 5 years, store credit never expires.

     

    But seriously, can you imagine a Daz gift card of any amount lasting 5 years? 5 months? 5 weeks?!

  • mrdragonridemrdragonride Posts: 2

    SPECIALER-GIFT not working. I had 2 debut releases but no discount on G7 Pro bundle. Also, 50% discount on G8 Pro bundle also does not work. BYOB 10 also does not work. Exactly 8 items and no discount applied.

  • SevrinSevrin Posts: 6,313

    Confirmation emails are slower than they used to be.  I like to check my orders once they've gone through, and having to wait makes this less convenient.

  • PaintboxPaintbox Posts: 1,633

    Bodyscapes product isn't showing in the DIM , it is in the product list, but no link to a product page either...

  • LeanaLeana Posts: 12,749
    sandrayln said:

    Well, this is a fun one.  This morning - wasn't doing this yesterday - if I open a product's page in a new tab and go to add it to my wishlist, it claims I'm logged out... which I wasn't until I clicked the "add to wishlist" button.  If I then refresh the page, it sees me as logged in again and adds to my wishlist just fine.  (Possibly a caching issue, reporting just in case...)

    I've seen that too on random products. It's been reported before, so probably already on the "to fix" list.

  • DiomedeDiomede Posts: 15,388
    Jack Tomalin said:
    AnotherUserName said:

    Im am being charged $4.45 tax for the "SPECIAL-GIFT" free starter bundle...

    Edit:

    So I pushed through the sale to see what would happen and it went through like it was free, no payment selection or anything. The order showed a final price of 4.45 in my account. I checked my cc account details and nothing seemed to be charged.

    Will report

    Just reporting that this is also my experience as of time stamp of my post.

  • tombraider4evertombraider4ever Posts: 744

    Please answer my question: does the giftcard code emails come from the same adress and through the same system as the confirmation emails? As I said before: I have made three orders over the last few days, haven't had time to shop today yet, and I didn't get a single email, I haven't unsubsribed to the newsletter, I get all newslettters and subscribtion emails from the forums. Nothing in my spam folder in my mail and in my mail client. So I need desparately to know if the emails for conf emails and giftcard code comes from the same system and from the same adress, if so then I won't get any giftcard code either. I have 17 dollars left in store credit (witch shows the correct balance, but below that it shows the wrong amount balance before and after purachase) so I can make a small order today but after that I need to buy a giftcard! This shouldn't be a difficult question to answer, Please answer me sad.    

     

    And this: https://www.daz3d.com/ancient-ruins which I bought yesterday can't be downloaded either throught dim or manually, I wan't what I bought, Please fix the link. Do I need to open a ticket about it or is it enough to write about it here? I wrote the same thing in the sales thread also as I asked this yesterday there twice with no reply at all sad. 

This discussion has been closed.