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!! Store Issues - Known Problems - Please Read !!

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  • S_MongerS_Monger Posts: 48
    Gusf1 said:
    Summerhorse said:
    S_Monger said:
    DAZ_Rawb said:
    S_Monger said:

    Unfortunately I still cannot buy anything from the store (processing error), despite nothing being wrong with my credit card.  I tried with different items  today, same result with each one.  I did get an email this morning saying they are working on my Platinum Club issue though.  So there's that.

    Try adding a new address, some of the old addresses that were imported aren't appreciated by the new system because the new system is a lot more strict on the addresses than the old one.

    Well..  I removed my saved credit card so I could redo the payment info.  I re-added my address and other info, clicked submit and nothing.  It doesn't show on my account at all.  All it shows is "No profiles saved yet"  I just can't win...

    Same issue here. No joy

        This hapened to me also but, when I went away and came back, it actually DID save to my acct.  I did this under PAYMENT METHODS in my acct and it worked.  It DID NOT work in the check out.  IE, I first tried adding a card at check out and it didn't work. It did work in payment methods, but didn't show up right away.

                  Gus

    I tried it multiple times under account/payment methods.  It simply doesn't work for me. *shrugs*    It seems like Daz has multiple problems going on that are site related and some that somehow tie into user accounts specifically. 

  • AngelikMAngelikM Posts: 112
    edited November 2020

    Hi everyone.

    Thanks for the thread, although I don't read it all, the list of known issues at the beginning made me feel we are all sharing the same space and starts to building trust againwink

    Wondering if the refunds are in the check list because today support team told me twice (submitted 02 different tickets for two different products as the deadline is already here and I was unable to even load them to see how they performcrying) that they will look after these issues (refunds) as soon as the system migration has been completed... wondering... any idea when is this process expected to be completed?
    Is there any extended policy about pc+ coupons and/or pcfad that will come back as we were unable to use/buy due to this necessary transition?
    Do I better do some tarot reading to get an accurate response?cheeky Would that help the IT team and give them/us hope during these tumultuous time in the Store History?
    Looking forward to a reply, thanks in advance. Ganbattesmiley

    Post edited by AngelikM on
  • TaozTaoz Posts: 10,249
    Fixmypcmike said:

    Product library not in purchase date order, Nov. 1 purchases missing

    Same here.

  • RandWulfRandWulf Posts: 215
    RonS said:
    DAZ_Jacob said:

    Latest Updates: 10:00 am, 11/5

    We’re getting closer every day to the full expected site experience, and are able to keep making progress on more specific issues that present. As of 9:30 am, 11/5, the following issues have been noted and fixed:

    • PC+ coupons now only work once and are live again

    • DIM issues with large accounts should now be fixed. At this point, we have resolved each DIM issue that we are aware of. If you are having an issue with DIM, please submit a Customer Service ticket to let us know about what you’re experiencing.

    • Gift Card emails have been amended and should send after purchase. Please let Customer Service know if you have not received a Gift Card code you are expecting.

    • Artist stores are now all linking correctly

    • Daz Artists/PAs should now have new serial numbers for specific PA building products that require them

    • The filters in the store are working correctly, so go crazy!

      And one more update that’s great news:

    • The Movember Render Contest is now open to all international customers, just in case you missed it!

    Thank you for your feedback and support, and please keep posting your comments and questions here so we can continue to make sure that each specific issue gets attention.

    Thank you for your patience,

    — The Daz 3D Technical Support Team

    DIM is still broken - even after shutting down, rebooting computer restarting DIM, and even trying the "refresh" cycle.  I see no "Ready to download" listings at all.  I do have a large inventory (32,500+ products) and it takes almost an hour for DIM to parse installed products - is there any way to force an update for the DIM?

    Not sure what qualifies as a large account, (I would think 1,000's fit that bill) but both my DIM and DAZ Central do not work still, about 5 days into this.  And yes, I have submitted a ticket -- twice...

  • WonderlandWonderland Posts: 7,133

    I am getting yesterday’s sale page now. Today’s bundle and products have disappeared...

  • 3Diva3Diva Posts: 11,970
    Wonderland said:

    I am getting yesterday’s sale page now. Today’s bundle and products have disappeared...

    Same here.

  • Charlie JudgeCharlie Judge Posts: 13,242
    AngelikM said:

     

    Wondering if the refunds are in the check list because today support team told me twice (submitted 02 different tickets for two different products as the deadline is already here and I was unable to even load them to see how they performcrying) that they will look after these issues (refunds) as soon as the system migration has been completed... wondering... any idea when is this process expected to be completed?

    Same here. I asked for a price difference refund and got a similar reply. I'm really wondering why they couldn't issue refunds and when they will resume doing so.

  • Catherine3678abCatherine3678ab Posts: 8,556
    edited November 2020
    Charlie Judge said:
    AngelikM said:

     

    Wondering if the refunds are in the check list because today support team told me twice (submitted 02 different tickets for two different products as the deadline is already here and I was unable to even load them to see how they performcrying) that they will look after these issues (refunds) as soon as the system migration has been completed... wondering... any idea when is this process expected to be completed?

    Same here. I asked for a price difference refund and got a similar reply. I'm really wondering why they couldn't issue refunds and when they will resume doing so.

    I received one refund on the 5th so yes, they are working on those tickets too. Priority would of course have to go to keeping the website working lol ...

    Post edited by Catherine3678ab on
  • KlimaxKlimax Posts: 23

    All readmes are missing from DAZ Documentation center. I checked randomly several and none were available. (an example: http://docs.daz3d.com/doku.php/public/read_me/index/55811/start)

  • xyer0xyer0 Posts: 6,327
    Taoz said:
    Fixmypcmike said:

    Product library not in purchase date order, Nov. 1 purchases missing

    Same here.

    Thanks for pointing this out. Same for me.

  • TaozTaoz Posts: 10,249

    DIM is broken again - it just crashed when I was working with it, now theres nothing on Downloads tab.  Tried on another PC, same problem. 

  • NorthOf45NorthOf45 Posts: 5,690

    It's working for me right now, chugging along at my max d/l speed...

  • AllenArtAllenArt Posts: 7,175

    The Millawa HD addon will not download in DIM OR from the website. I get a "download failed" in DIM and "failed - Network error" on trying to download from the website. I'm not very happy.

    Laurie

  • kyoto kidkyoto kid Posts: 41,847
    NorthOf45 said:

    It's working for me right now, chugging along at my max d/l speed...

    ..same here. 

  • chromchrom Posts: 261
    Charlie Judge said:
    AngelikM said:

     

    Wondering if the refunds are in the check list because today support team told me twice (submitted 02 different tickets for two different products as the deadline is already here and I was unable to even load them to see how they performcrying) that they will look after these issues (refunds) as soon as the system migration has been completed... wondering... any idea when is this process expected to be completed?

    Same here. I asked for a price difference refund and got a similar reply. I'm really wondering why they couldn't issue refunds and when they will resume doing so.

    same here

  • TaozTaoz Posts: 10,249
    kyoto kid said:
    NorthOf45 said:

    It's working for me right now, chugging along at my max d/l speed...

    ..same here. 

    Maybe it can still download as long as there are products on the Downloads tab, so if you haven't done a refresh it might work.  So you better not try to refresh until you have downloaded what you want.

  • NorthOf45NorthOf45 Posts: 5,690
    kyoto kid said:
    NorthOf45 said:

    It's working for me right now, chugging along at my max d/l speed...

    ..same here. 

    Well, 23 of 26 made it. MS Edge crashes hard if I try from the Product Library.

  • TaozTaoz Posts: 10,249
    NorthOf45 said:
    kyoto kid said:
    NorthOf45 said:

    It's working for me right now, chugging along at my max d/l speed...

    ..same here. 

    Well, 23 of 26 made it. MS Edge crashes hard if I try from the Product Library.

    That works OK here, however (2+ year old Edge version, strangely enough it works better with some sites than the latest version).  Firefox also works here.

  • AnotherUserNameAnotherUserName Posts: 2,727
    edited November 2020

    Im am being charged $4.45 tax for the "SPECIAL-GIFT" free starter bundle...

    Edit:

    So I pushed through the sale to see what would happen and it went through like it was free, no payment selection or anything. The order showed a final price of 4.45 in my account. I checked my cc account details and nothing seemed to be charged.

    Post edited by AnotherUserName on
  • Daz Jack TomalinDaz Jack Tomalin Posts: 13,813
    AnotherUserName said:

    Im am being charged $4.45 tax for the "SPECIAL-GIFT" free starter bundle...

    Edit:

    So I pushed through the sale to see what would happen and it went through like it was free, no payment selection or anything. The order showed a final price of 4.45 in my account. I checked my cc account details and nothing seemed to be charged.

    Will report

  • KeryaKerya Posts: 10,943

    SKU shows up now on the order page! smiley

     

  • arks0ngarks0ng Posts: 275

    The sale that's just gone up seems super neat! Eager to get my claws into it. Only issue is the coupon codes come up as 'invalid' despite me doing everything it told me to. This is for the 'buy two or more debut/still new releases, get a select pro bundle free'

  • Noah LGPNoah LGP Posts: 2,617
    Noah LGP said:
    Ati said:

    https://www.daz3d.com/dforce-hnc-leather-jacket-outfit-for-genesis-8-males is in my wishlist, has a product page, but is not displayed at all in the store. Nor in the store itself, nor in the search results.

    This product is in no category, same issue for Augmentation Outfit Textures

    3D Models > Vendor > dForce HnC Leather Jacket Outfit for Genesis 8 Males
    3D Models > Vendor > Augmentation Outfit Textures

     

    There is also this one

    https://www.daz3d.com/blindxlook-textures-addon-for-genesis-8-female

  • FantastArtFantastArt Posts: 371
    Anybody else here who doesn't get the extra 20% off for DAZ originals?
  • NathNath Posts: 2,941
    FantastArt said:
    Anybody else here who doesn't get the extra 20% off for DAZ originals?

    I'm not getting them

  • alexhcowleyalexhcowley Posts: 2,403

    Sorry to add to your problems but my most recent purchase, Oso Alien Scenery, isn't showing up in my product library. 

    Cheers,

    Alex.

  • Mark_e593e0a5Mark_e593e0a5 Posts: 1,601

    Same here. Also, discounting on frineds of the sale STILL does NOT work. same as yesterday, the day before yesterday,....

  • TriCounterTriCounter Posts: 585
    edited November 2020
    Richard Haseltine said:

    We are told that there should be a fix for the Interactive Licenses showing in the Product Library - could some of you who have Interactive Licenses check your Product Libraries to be sure they are listed on the actual product pages. Thank you.

    It's not really a fix, more a bandage.  The product I bought the license for shows but not any child items like before.

    Example, I have an interactive license for the Victoria 8 pro bundle but not Victoria 8 or any other item in the bundle.  Before I could see interactive licence for the main bundle and all child items.

    If that's the way you want to go then fair enough but it doesn't seem right to me!!  

    Post edited by TriCounter on
  • PaulaDeggPaulaDegg Posts: 43

    Apart from dead download links in the product library, as well as the purchase order being all messed up, I can`t access the BYOB 10?

     

  • tsroemitsroemi Posts: 3,461
    PaulaDegg said:

    Apart from dead download links in the product library, as well as the purchase order being all messed up, I can`t access the BYOB 10?

     

    Same here, BYOB 10 goes to an Oops page.

This discussion has been closed.