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Report sales errors here: "There's Always Another Sale™"

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  • FenixPhoenixFenixPhoenix Posts: 3,181
    Leana said:
    lana_lass said:

    Issue this morning: I'm getting an error page from "Magneto Commerce" when I try and access my cart. Please find attached. Have redacted the Error Log Number in case its sensitive but can provide if its not and needed. Thanks in advance for any help! 

    Same error here

    Same magneto error when i try to access the store.
  • LeanaLeana Posts: 12,749
    lana_lass said:

    Not sure if it's connected to above, but I decided to leave the shop alone because of the cart error and just do some renders but unfortunately receiving a "Server Error" when I try to open studio

    Probably, I get the same error when trying to log in from my tablet where I wasn't connected already. Everything linked to our account seems to create errors

  • Cris PalominoCris Palomino Posts: 12,455
    lana_lass said:
    Divamakeup said:
    L'Adair said:
    Divamakeup said:

    Happy Birthday!

    hahah I just donated my birthday money to St Jude's Hospital a couple of hours ago. So I'll have to wait for the next one. I'm happy though, I have a TON of content I still haven't rendered so it's all good. :)

    Happy birthday, lovely!! heart What a wonderful thing to do with your birthday money. It seems you're just as sweet in daily life as you are here on the forums laugh

     

    Issue this morning: I'm getting an error page from "Magneto Commerce" when I try and access my cart. Please find attached. Have redacted the Error Log Number in case its sensitive but can provide if its not and needed. Thanks in advance for any help! 

     

    Little grumble this morning: I've been putting together my "free" DOs from the Angharad bundle offer. It offers you $30 for the clothing category but quite frustratingly a huge number of the items in the eligable category are only add-on textures and the required clothing item for the textures isn't an eligable item! Really annoying. Of course it's a high class thing to complain about, but perhaps a bit of feedback for Daz that it would be nice if any textures also had their required item included in such offers, so you can spend the $30 on the base and add-on textures. Texture materials aren't really worth buying if you don't have the base to use them on...

    I would remind you that if your goal is to have Daz see your complaint, you need to submit a ticket as these are user to user forums.

  • lana_lasslana_lass Posts: 520
    edited June 2020
    Cris Palomino said:
    lana_lass said:
    Divamakeup said:
    L'Adair said:
    Divamakeup said:

    Happy Birthday!

    hahah I just donated my birthday money to St Jude's Hospital a couple of hours ago. So I'll have to wait for the next one. I'm happy though, I have a TON of content I still haven't rendered so it's all good. :)

    Happy birthday, lovely!! heart What a wonderful thing to do with your birthday money. It seems you're just as sweet in daily life as you are here on the forums laugh

     

    Issue this morning: I'm getting an error page from "Magneto Commerce" when I try and access my cart. Please find attached. Have redacted the Error Log Number in case its sensitive but can provide if its not and needed. Thanks in advance for any help! 

     

    Little grumble this morning: I've been putting together my "free" DOs from the Angharad bundle offer. It offers you $30 for the clothing category but quite frustratingly a huge number of the items in the eligable category are only add-on textures and the required clothing item for the textures isn't an eligable item! Really annoying. Of course it's a high class thing to complain about, but perhaps a bit of feedback for Daz that it would be nice if any textures also had their required item included in such offers, so you can spend the $30 on the base and add-on textures. Texture materials aren't really worth buying if you don't have the base to use them on...

    I would remind you that if your goal is to have Daz see your complaint, you need to submit a ticket as these are user to user forums.

    Hi Cris, yes I will do re textures (politely and as feedback, as it's not a big deal, just a little irk, and a bit rich to "formally" complain about free things I think)! But is that in reference to only the last grumbly part lol or to larger issue I've reported re cart and studio errors? Will raise a ticket heart

    Post edited by lana_lass on
  • Pax AsteriaePax Asteriae Posts: 457
    edited June 2020

    I'm guessing this is why I can't add anything to my cart. I can't create a ticket either because I can't access my account page, and I can't log in on another computer as I get the same errors.

    Post edited by Pax Asteriae on
  • Noah LGPNoah LGP Posts: 2,617
    edited June 2020

    It's fixed now.

    Post edited by Noah LGP on
  • tsroemitsroemi Posts: 3,461

    Had the same magneto error here, seems to be fixed for me as well now!

  • Pax AsteriaePax Asteriae Posts: 457

    That's a relief! Half my wishlist went on sale today and for once I was frustrated to not be giving DAZ money...!

  • ChoholeChohole Posts: 33,604

    Temporary hiccup,  all fixed now.   You may need to close your browser and refresh it. if it hasn't fixed itself for you.

  • LeanaLeana Posts: 12,749

    Not sure if it's linked to earlier problems but store search doesn't seem to work right now

  • Cris PalominoCris Palomino Posts: 12,455
    Leana said:

    Not sure if it's linked to earlier problems but store search doesn't seem to work right now

    Store was fixed. Close your browser and try again if you still have trouble.

     

  • LeanaLeana Posts: 12,749
    edited June 2020
    Cris Palomino said:
    Leana said:

    Not sure if it's linked to earlier problems but store search doesn't seem to work right now

    Store was fixed. Close your browser and try again if you still have trouble.

    All other problems I had are fixed, only the search is still borked: it doesn't seem to retrieve the search terms and displays a "no results" page for an empty search

    I tried on several devices.

    Post edited by Leana on
  • SevrinSevrin Posts: 6,313
    Leana said:
    Cris Palomino said:
    Leana said:

    Not sure if it's linked to earlier problems but store search doesn't seem to work right now

    Store was fixed. Close your browser and try again if you still have trouble.

    All other problems I had are fixed, only the search is still borked: it doesn't seem to retrieve the search terms and displays a "no results" page for an empty search

    I tried on several devices.

    Same here

  • Cris PalominoCris Palomino Posts: 12,455

    I was able to search successfully. What are you expecting when you do an empty search?

  • LeanaLeana Posts: 12,749
    Cris Palomino said:

    I was able to search successfully. What are you expecting when you do an empty search?

    I didn't do an empty search. I searched for something and the store acted like I didn't type anything.

  • AllenArtAllenArt Posts: 7,175

    I dream that someday, Daz will get some real website software. Magento ain't it. LOL Glad they got it fixed tho.

    Laurie

  • Charlie JudgeCharlie Judge Posts: 13,243
    edited June 2020
    Leana said:
    Cris Palomino said:

    I was able to search successfully. What are you expecting when you do an empty search?

    I didn't do an empty search. I searched for something and the store acted like I didn't type anything.

    Same here I entered Small Room Kit Bundle and it returned No Results Found For " 

    Post edited by Charlie Judge on
  • Cris PalominoCris Palomino Posts: 12,455
    Charlie Judge said:
    Leana said:
    Cris Palomino said:

    I was able to search successfully. What are you expecting when you do an empty search?

    I didn't do an empty search. I searched for something and the store acted like I didn't type anything.

    Same here I entered Small Room Kit Bundle and it returned No Results Found For " 

    Ok, I understand and confirmed. Will report.

  • SevrinSevrin Posts: 6,313
    AllenArt said:

    I dream that someday, Daz will get some real website software. Magento ain't it. LOL Glad they got it fixed tho.

    Laurie

    Pretty sure that converting the store database will be a nightmare, but yeah, it's necessary.

  • AtiAti Posts: 9,182
    edited June 2020
    AllenArt said:

    I dream that someday, Daz will get some real website software. Magento ain't it. LOL Glad they got it fixed tho.

    Laurie

    If the database behind it is down, like the error message now said, it doesn't matter what store software it is.

    Post edited by Ati on
  • Richard HaseltineRichard Haseltine Posts: 107,966
    lana_lass said:

    Not sure if it's connected to above, but I decided to leave the shop alone because of the cart error and just do some renders but unfortunately receiving a "Server Error" when I try to open studio

    It should time out when this happens, but you don't haev to have DS on line to work.

  • lana_lasslana_lass Posts: 520
    Richard Haseltine said:
    lana_lass said:

    Not sure if it's connected to above, but I decided to leave the shop alone because of the cart error and just do some renders but unfortunately receiving a "Server Error" when I try to open studio

    It should time out when this happens, but you don't haev to have DS on line to work.

    Hi Richard smiley Yes, I worked offline without my new content which I hadn't installed yet and couldn't do due to the server error, but was just flagging it up. It wasn't an issue in the end as it was all fixed pretty quickly! Thank you very much for helping us as always, Richard. It must be a nightmare for you guys when these things happen on the weekends and its out of usual Daz office hours. I hope it didn't put a damper on your Saturday! heart 

  • CELESRACELESRA Posts: 93
    edited June 2020

    THe Platinum Club section shows I need platinum club. My Plat club hasn't expired yet and won't expire until November later this year. :) Feels like a few things are going wrong today for some reason on the site that is more technical in nature. I can't use the search either.

    Post edited by CELESRA on
  • Richard HaseltineRichard Haseltine Posts: 107,966
    NEXASSETS said:

    THe Platinum Club section shows I need platinum club. My Plat club hasn't expired yet and won't expire until November later this year. :) Feels like a few things are going wrong today for some reason on the site that is more technical in nature. I can't use the search either.

    try logging out and back in, it's possible it's an issue left from this morning's issues - you are certainly showing as PC in your profile so I don't think your account is broken.

  • Richard HaseltineRichard Haseltine Posts: 107,966
    lana_lass said:
    Richard Haseltine said:
    lana_lass said:

    Not sure if it's connected to above, but I decided to leave the shop alone because of the cart error and just do some renders but unfortunately receiving a "Server Error" when I try to open studio

    It should time out when this happens, but you don't haev to have DS on line to work.

    Hi Richard smiley Yes, I worked offline without my new content which I hadn't installed yet and couldn't do due to the server error, but was just flagging it up. It wasn't an issue in the end as it was all fixed pretty quickly! Thank you very much for helping us as always, Richard. It must be a nightmare for you guys when these things happen on the weekends and its out of usual Daz office hours. I hope it didn't put a damper on your Saturday! heart 

    Thank you.

  • 3Diva3Diva Posts: 11,970
    lana_lass said:
    Divamakeup said:
    L'Adair said:
    Divamakeup said:

    Happy Birthday!

    hahah I just donated my birthday money to St Jude's Hospital a couple of hours ago. So I'll have to wait for the next one. I'm happy though, I have a TON of content I still haven't rendered so it's all good. :)

    Happy birthday, lovely!! heart What a wonderful thing to do with your birthday money. It seems you're just as sweet in daily life as you are here on the forums laugh

     

    Dawwww Thank you. lana_lass! You made me blush! :D I know you had a birthday recently too - Happy belated Birthday! 

  • CELESRACELESRA Posts: 93
    Richard Haseltine said:
    NEXASSETS said:

    THe Platinum Club section shows I need platinum club. My Plat club hasn't expired yet and won't expire until November later this year. :) Feels like a few things are going wrong today for some reason on the site that is more technical in nature. I can't use the search either.

    try logging out and back in, it's possible it's an issue left from this morning's issues - you are certainly showing as PC in your profile so I don't think your account is broken.

    I can use the search now, but I still don't have access to Platinum Club area. It says I need to purchase it. Tried a few times over the course of the day and so far nothing.

  • barbultbarbult Posts: 26,209
    NEXASSETS said:
    Richard Haseltine said:
    NEXASSETS said:

    THe Platinum Club section shows I need platinum club. My Plat club hasn't expired yet and won't expire until November later this year. :) Feels like a few things are going wrong today for some reason on the site that is more technical in nature. I can't use the search either.

    try logging out and back in, it's possible it's an issue left from this morning's issues - you are certainly showing as PC in your profile so I don't think your account is broken.

    I can use the search now, but I still don't have access to Platinum Club area. It says I need to purchase it. Tried a few times over the course of the day and so far nothing.

    You should submit a help request so Customer Sevice can fix the problem for you.

  • NovicaNovica Posts: 23,924

    BTW, June is not just Gemini month. It's also for us Cancers!  Time to get crabby in the latter part of the month.  Happy belated birthday Diva! 

  • SevrinSevrin Posts: 6,313

    It's weird.  Yesterday it was a skin without a morph (Anise), and today there's a single morph without a skin (Bianca).  I mean, whatever, but it's weird for Daz.  That's the kind of stuff you usually see at DA.  At least Thrace includes both a morph and a skin. and costs less than the one without the skin.

    Bianca is sold with a "chair" that's a stool, and 10 expressions that are all the same except for the eyes.  She looks like she's following a fly around the room while waiting for the novocaine to wear off.

This discussion has been closed.