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Report sales errors here: "There's Always Another Sale™"

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  • memcneil70memcneil70 Posts: 5,358
    DMax said:
    memcneil70 said:

    But I doubt I will be using it for the guy's outfit, it is another 'unknown' PA buried in the files DazOriginal. I have been burned by Dain.

    What happened to you with Dain?

    Dain 8's bundle had the clothes that had 'issues'. Some were solveable, some, I just filed in the back of my runtime as a lost cause.

  • SevrinSevrin Posts: 6,313
    memcneil70 said:

    Well if they had a coupon for veterans of military service, how would they know? I don't think it is in my profile that I am a Retired USAF Master Sergeant. And the most appropriate day for that coupon would be on 11 September, Veterans Day. I ticked off a group of civilian coworkers after my retirement, who wanted to get my details, so they could add them to their Memorial Day 'Kick Off The Summer Party Season' banner. They did not enjoy the lecture I gave them on the history of Veterans Day and what it means to the US Military and the Gold Star Families.

    But how or why I got a coupon today, no clue. Will I use it, maybe. Not sure. But I doubt I will be using it for the guy's outfit, it is another 'unknown' PA buried in the files DazOriginal. I have been burned by Dain.

    Isn't Veteran's Day November 11th?

  • memcneil70memcneil70 Posts: 5,358

    Yikes, you are right! Brain dead. Thanks I will go and fix my original post.

    Back on store business, I have tried to put three items into the cart and no response from the program. 

    Mary

  • Richard HaseltineRichard Haseltine Posts: 108,347
    scorpio said:
    Wolfwood said:
    scorpio said:

    Anyone know why the discounts on the new releases are so poor - as a PC member I'm suppose to get at least 30% of DOs and 50% off new releases are we loosing that PC perk cause I'd like a refund on my membership is thats the case.

    Instead of applying discounts, for today's sale they fixed the prices. If you play their game and add 3 items to the cart, you will get the 30% additional discount. But you cannot benefit from any coupon either. If we want only one of the items, then we won't get the new item or PC+ discount, pay the fixed price or wait until the sale is over hoping discounts will be back to normal.

    Considering how many hours has been since several people reported and we get ignored, i would say it is working as inteded. We are "limited" PC+ today.

    Another loss to PC membership, I may well take this up with customer service, PC membeship is advertised as having 30% off new releases so thats what we should get, if not then there should be a a clause in the advert that states - except during some sales.

    It does say the offer is today only, as I recall, so I imagine they will revert to their normal prices tomorrow.

  • jakibluejakiblue Posts: 7,281

    If you actually want three of the items, it’s a brilliant deal! Not begrudging that at all - but Scorpio is also very correct in his complaint too...PC+ members pay for certain percentage discounts, and in this case, they’re not getting it. Nor, as someone else pointed out, can they use their coupon on the order - and again, members pay for the privilege of using those coupons. It’s a bit of a slap in the face to see we’re not getting benefits that we pay for - or but hey, buy two more items you don’t want and here’s a better deal. Combined with the really misleading sales blurb, it’s just....wrong. 

    Wonderland said:
    scorpio said:
    Wolfwood said:
    scorpio said:

    Anyone know why the discounts on the new releases are so poor - as a PC member I'm suppose to get at least 30% of DOs and 50% off new releases are we loosing that PC perk cause I'd like a refund on my membership is thats the case.

    Instead of applying discounts, for today's sale they fixed the prices. If you play their game and add 3 items to the cart, you will get the 30% additional discount. But you cannot benefit from any coupon either. If we want only one of the items, then we won't get the new item or PC+ discount, pay the fixed price or wait until the sale is over hoping discounts will be back to normal.

    Considering how many hours has been since several people reported and we get ignored, i would say it is working as inteded. We are "limited" PC+ today.

    Another loss to PC membership, I may well take this up with customer service, PC membeship is advertised as having 30% off new releases so thats what we should get, if not then there should be a a clause in the advert that states - except during some sales.

    If you buy three things from today you get them for $3.99 each PLUS the extra 30% so it adds up to $2.79 each. A great deal! 

     

  • WolfwoodWolfwood Posts: 873
    Richard Haseltine said:
    scorpio said:
    Wolfwood said:
    scorpio said:

    Anyone know why the discounts on the new releases are so poor - as a PC member I'm suppose to get at least 30% of DOs and 50% off new releases are we loosing that PC perk cause I'd like a refund on my membership is thats the case.

    Instead of applying discounts, for today's sale they fixed the prices. If you play their game and add 3 items to the cart, you will get the 30% additional discount. But you cannot benefit from any coupon either. If we want only one of the items, then we won't get the new item or PC+ discount, pay the fixed price or wait until the sale is over hoping discounts will be back to normal.

    Considering how many hours has been since several people reported and we get ignored, i would say it is working as inteded. We are "limited" PC+ today.

    Another loss to PC membership, I may well take this up with customer service, PC membeship is advertised as having 30% off new releases so thats what we should get, if not then there should be a a clause in the advert that states - except during some sales.

    It does say the offer is today only, as I recall, so I imagine they will revert to their normal prices tomorrow.

    Considering the history of DAZ making good on its word of "today only", "for this week end", "up to X date"; and being so close to the end of the month, i'm included to not be so sure about that. And i have coupons to use that i reserved in case i find something i like a lot at the end of the month.

    Also, was this necesarry? If this was done requiring a coupon to apply promo and recalculate (as a lot of times is done) the fixing on items prices that is messing most of the things should not be necessary. So what was the benefit of doing it this way? Last week 1.99 sale created similar problems with coupons, but at least did not mess regular discounts because target items were already discounted beyond normal.

     

  • scorpioscorpio Posts: 8,533
    Wolfwood said:
    Richard Haseltine said:
    scorpio said:
    Wolfwood said:
    scorpio said:

    Anyone know why the discounts on the new releases are so poor - as a PC member I'm suppose to get at least 30% of DOs and 50% off new releases are we loosing that PC perk cause I'd like a refund on my membership is thats the case.

    Instead of applying discounts, for today's sale they fixed the prices. If you play their game and add 3 items to the cart, you will get the 30% additional discount. But you cannot benefit from any coupon either. If we want only one of the items, then we won't get the new item or PC+ discount, pay the fixed price or wait until the sale is over hoping discounts will be back to normal.

    Considering how many hours has been since several people reported and we get ignored, i would say it is working as inteded. We are "limited" PC+ today.

    Another loss to PC membership, I may well take this up with customer service, PC membeship is advertised as having 30% off new releases so thats what we should get, if not then there should be a a clause in the advert that states - except during some sales.

    It does say the offer is today only, as I recall, so I imagine they will revert to their normal prices tomorrow.

    Considering the history of DAZ making good on its word of "today only", "for this week end", "up to X date"; and being so close to the end of the month, i'm included to not be so sure about that. And i have coupons to use that i reserved in case i find something i like a lot at the end of the month.

    Also, was this necesarry? If this was done requiring a coupon to apply promo and recalculate (as a lot of times is done) the fixing on items prices that is messing most of the things should not be necessary. So what was the benefit of doing it this way? Last week 1.99 sale created similar problems with coupons, but at least did not mess regular discounts because target items were already discounted beyond normal.

     

     

    Wolfwood said:
    Richard Haseltine said:
    scorpio said:
    Wolfwood said:
    scorpio said:

    Anyone know why the discounts on the new releases are so poor - as a PC member I'm suppose to get at least 30% of DOs and 50% off new releases are we loosing that PC perk cause I'd like a refund on my membership is thats the case.

    Instead of applying discounts, for today's sale they fixed the prices. If you play their game and add 3 items to the cart, you will get the 30% additional discount. But you cannot benefit from any coupon either. If we want only one of the items, then we won't get the new item or PC+ discount, pay the fixed price or wait until the sale is over hoping discounts will be back to normal.

    Considering how many hours has been since several people reported and we get ignored, i would say it is working as inteded. We are "limited" PC+ today.

    Another loss to PC membership, I may well take this up with customer service, PC membeship is advertised as having 30% off new releases so thats what we should get, if not then there should be a a clause in the advert that states - except during some sales.

    It does say the offer is today only, as I recall, so I imagine they will revert to their normal prices tomorrow.

    Considering the history of DAZ making good on its word of "today only", "for this week end", "up to X date"; and being so close to the end of the month, i'm included to not be so sure about that. And i have coupons to use that i reserved in case i find something i like a lot at the end of the month.

    Also, was this necesarry? If this was done requiring a coupon to apply promo and recalculate (as a lot of times is done) the fixing on items prices that is messing most of the things should not be necessary. So what was the benefit of doing it this way? Last week 1.99 sale created similar problems with coupons, but at least did not mess regular discounts because target items were already discounted beyond normal.

     

    This.

  • barbultbarbult Posts: 26,271
    jakiblue said:

    If you actually want three of the items, it’s a brilliant deal! Not begrudging that at all - but Scorpio is also very correct in his complaint too...PC+ members pay for certain percentage discounts, and in this case, they’re not getting it. Nor, as someone else pointed out, can they use their coupon on the order - and again, members pay for the privilege of using those coupons. It’s a bit of a slap in the face to see we’re not getting benefits that we pay for - or but hey, buy two more items you don’t want and here’s a better deal. Combined with the really misleading sales blurb, it’s just....wrong. 

    Wonderland said:
    scorpio said:
    Wolfwood said:
    scorpio said:

    Anyone know why the discounts on the new releases are so poor - as a PC member I'm suppose to get at least 30% of DOs and 50% off new releases are we loosing that PC perk cause I'd like a refund on my membership is thats the case.

    Instead of applying discounts, for today's sale they fixed the prices. If you play their game and add 3 items to the cart, you will get the 30% additional discount. But you cannot benefit from any coupon either. If we want only one of the items, then we won't get the new item or PC+ discount, pay the fixed price or wait until the sale is over hoping discounts will be back to normal.

    Considering how many hours has been since several people reported and we get ignored, i would say it is working as inteded. We are "limited" PC+ today.

    Another loss to PC membership, I may well take this up with customer service, PC membeship is advertised as having 30% off new releases so thats what we should get, if not then there should be a a clause in the advert that states - except during some sales.

    If you buy three things from today you get them for $3.99 each PLUS the extra 30% so it adds up to $2.79 each. A great deal! 

     

    This kind of thing happens repeatedly (PC+ benefits we've paid for being denied on certain promotions). When we complain, we get responses like "we can't give it away for free". I counter with "you are not giving it away for free; we PREPAID for that benefit with our membership dues". This conversation goes nowhere. The same issue comes up again on another sale.

  • kyoto kidkyoto kid Posts: 41,928
    edited May 2020

    ...hmm it's now Tuesday afternoon (14:33 Daz time). The Memorial Day sale slide is still on the store page, however all prices have returned to normal (including on my wishlist). I even did a test by putting an item in the cart from the list of PA stores and it shows the full price even though on the Daz Daily Deals graph in the upper right corner of the product page, it still indicates the discount price is in effect.   

    My old granddad had phrase that I will not repeat here, but essentially it asks "one way or the other", which is it?

    Post edited by kyoto kid on
  • fixmypcmikefixmypcmike Posts: 19,693

     

    kyoto kid said:

    ...hmm it's now Tuesday afternoon (14:33 Daz time). The Memorial Day sale slide is still on the store page, however all prices have returned to normal (including on my wishlist). I even did a test by putting an item in the cart from the list of PA stores and it shows the full price even though on the Daz Daily Deals graph in the upper right corner of the product page, it still indicates the discount price is in effect.   

    My old granddad had phrase that I will not repeat here, but essentially it asks "one way or the other", which is it?

    I'm not seeing the Memorial Day Sale slide.

  • SevrinSevrin Posts: 6,313
    edited May 2020

    CBA to put in a support ticket, but 

    This is the only one that's missing the image.  All the others correct and accounted for.

    Annotation 2020-05-27 014321.jpg
    309 x 446 - 22K
    Post edited by Sevrin on
  • jakibluejakiblue Posts: 7,281

    Prices are all over the place - advise no-one to buy anything yet. The "featured artists" on the new sale page - different price in cart to what is on the page, and not getting the correct discounts as of yet. Wait till store settles down (as always)

     

  • AtiAti Posts: 9,185

    Missing readmes for https://www.daz3d.com/big-boss-hair-and-beard-for-underbelly and https://www.daz3d.com/night-lounge-iray

  • kyoto kidkyoto kid Posts: 41,928
    Fixmypcmike said:

     

    kyoto kid said:

    ...hmm it's now Tuesday afternoon (14:33 Daz time). The Memorial Day sale slide is still on the store page, however all prices have returned to normal (including on my wishlist). I even did a test by putting an item in the cart from the list of PA stores and it shows the full price even though on the Daz Daily Deals graph in the upper right corner of the product page, it still indicates the discount price is in effect.   

    My old granddad had phrase that I will not repeat here, but essentially it asks "one way or the other", which is it?

    I'm not seeing the Memorial Day Sale slide.

    ....maybe a west coast glitch. I even refreshed the store page to see if it cleared and it still appeared afterwards. 

  • kyoto kidkyoto kid Posts: 41,928

    ...just a small observation. Looked over the new discounted PA stores and a couple of them duplicate many of the same products as they were collaborative efforts.  it would be nice to have a little more variety.

  • Cris PalominoCris Palomino Posts: 12,544
    Ati said:

    Missing readmes for https://www.daz3d.com/big-boss-hair-and-beard-for-underbelly and https://www.daz3d.com/night-lounge-iray

    Will report, thanks.

  • LorraineLorraine Posts: 901

    No PC+ freebie showing as yet, waited an hour and a half before reporting. Plus new PC+ items and 60% off items are still last weeks. 

  • Daz Jack TomalinDaz Jack Tomalin Posts: 13,830
    lorraineopua said:

    No PC+ freebie showing as yet, waited an hour and a half before reporting. Plus new PC+ items and 60% off items are still last weeks.

    Seems to have refreshed here.. tried a hard-refresh? Could be a cache issue.. so might need some more time to propagate.

  • LorraineLorraine Posts: 901

    Thanks, Jack, that fixed it. 

  • davesodaveso Posts: 7,839

    is there a way to find out how many times the May PC+ coupon wwas used? I dont remember if it was 3 total or the original plus 3. All I know now is that it says invalid for DO stuff .. so I mauy have used it the bonus number of times.... but I dont know for sure

  • Charlie JudgeCharlie Judge Posts: 13,281
    daveso said:

    is there a way to find out how many times the May PC+ coupon wwas used? I dont remember if it was 3 total or the original plus 3. All I know now is that it says invalid for DO stuff .. so I mauy have used it the bonus number of times.... but I dont know for sure

    It was a total of three; but I'm not sure how you can tell how many times you have used it.

  • tsaristtsarist Posts: 1,638
    barbult said:
    jakiblue said:

    If you actually want three of the items, it’s a brilliant deal! Not begrudging that at all - but Scorpio is also very correct in his complaint too...PC+ members pay for certain percentage discounts, and in this case, they’re not getting it. Nor, as someone else pointed out, can they use their coupon on the order - and again, members pay for the privilege of using those coupons. It’s a bit of a slap in the face to see we’re not getting benefits that we pay for - or but hey, buy two more items you don’t want and here’s a better deal. Combined with the really misleading sales blurb, it’s just....wrong. 

    Wonderland said:
    scorpio said:
    Wolfwood said:
    scorpio said:

    Anyone know why the discounts on the new releases are so poor - as a PC member I'm suppose to get at least 30% of DOs and 50% off new releases are we loosing that PC perk cause I'd like a refund on my membership is thats the case.

    Instead of applying discounts, for today's sale they fixed the prices. If you play their game and add 3 items to the cart, you will get the 30% additional discount. But you cannot benefit from any coupon either. If we want only one of the items, then we won't get the new item or PC+ discount, pay the fixed price or wait until the sale is over hoping discounts will be back to normal.

    Considering how many hours has been since several people reported and we get ignored, i would say it is working as inteded. We are "limited" PC+ today.

    Another loss to PC membership, I may well take this up with customer service, PC membeship is advertised as having 30% off new releases so thats what we should get, if not then there should be a a clause in the advert that states - except during some sales.

    If you buy three things from today you get them for $3.99 each PLUS the extra 30% so it adds up to $2.79 each. A great deal! 

     

    This kind of thing happens repeatedly (PC+ benefits we've paid for being denied on certain promotions). When we complain, we get responses like "we can't give it away for free". I counter with "you are not giving it away for free; we PREPAID for that benefit with our membership dues". This conversation goes nowhere. The same issue comes up again on another sale.

    Thanks for saying this. I have said the same thing so many times myself, but I was worn down so much, I stopped bothering.
  • NorthOf45NorthOf45 Posts: 5,707

    The sales conditions need some clarification. The second blurb says:

    1. Platinum Club+ Members Only

    2. Get an EXTRA 30% OFF¥ Daz Originals
    3. Get 20% OFF* Gift Cards
    4. Buy A Gift Card
    5. Get an EXTRA 30% OFF* “DazCentral” New Releases or an EXTRA 45% OFF* if you buy 3 or more
    6. ¥ Excludes "DazCentral" New Releases, Memberships and Gift Cards.

    The exclusion stated in line 6 for line 2 contradicts the inclusion in line 5. Then way down at the bottom, the same symbol has a different set of exclusions.

    ¥ Discount excludes new releases and PC+ Items.

  • Cris PalominoCris Palomino Posts: 12,544
    edited May 2020
    NorthOf45 said:

    The sales conditions need some clarification. The second blurb says:

    1. Platinum Club+ Members Only

    2. Get an EXTRA 30% OFF¥ Daz Originals
    3. Get 20% OFF* Gift Cards
    4. Buy A Gift Card
    5. Get an EXTRA 30% OFF* “DazCentral” New Releases or an EXTRA 45% OFF* if you buy 3 or more
    6. ¥ Excludes "DazCentral" New Releases, Memberships and Gift Cards.

    The exclusion stated in line 6 for line 2 contradicts the inclusion in line 5. Then way down at the bottom, the same symbol has a different set of exclusions.

    ¥ Discount excludes new releases and PC+ Items.

    The 30% off DazOs ¥ excludes new releases, memberships and gift cards.

    Get 20% off GCs

    Extra 30% off Daz Central release or 45% with 3 or more * Items must be in cart simultaneously for discount to apply.

    I don't see the line ¥ Discount excludes new releases and PC+ Items.

    Edit: Oh, way at the bottom. But that pertains to the section of the Featured Artists stores.

     

    Post edited by Cris Palomino on
  • narkfestmojonarkfestmojo Posts: 93
    edited May 2020

     

    NorthOf45 said:

    The sales conditions need some clarification. The second blurb says:

    1. Platinum Club+ Members Only

    2. Get an EXTRA 30% OFF¥ Daz Originals
    3. Get 20% OFF* Gift Cards
    4. Buy A Gift Card
    5. Get an EXTRA 30% OFF* “DazCentral” New Releases or an EXTRA 45% OFF* if you buy 3 or more
    6. ¥ Excludes "DazCentral" New Releases, Memberships and Gift Cards.

    The exclusion stated in line 6 for line 2 contradicts the inclusion in line 5. Then way down at the bottom, the same symbol has a different set of exclusions.

    ¥ Discount excludes new releases and PC+ Items.

    Statement 5 applies to DazCentral items and statement 2 applies to all other Daz Original items. If statement 6 did not exist then there would be 2 extra lots of 30% off applied to DazCentral items.

    I'm not seeing any error here.

    Post edited by narkfestmojo on
  • NorthOf45NorthOf45 Posts: 5,707

    Statement 6 for Statement 2 does not exclude any other new Daz Originals nor PC+, which is not usually the case. It excludes "DAZCentral" New Releases, Memberships and Gift Cards. I understand what it should likely be, and I find it awkwardly written, but there are gaps in the coverage, and some clients who are not familiar with the vagaries of DAZ sales might get upset about it.

  • davesodaveso Posts: 7,839

    i see nowhere that it excludes DO new releases. even non new releases are not discounting for me. 

  • AtiAti Posts: 9,185

    Readmes missing for https://www.daz3d.com/texture-expansion-for-gown-of-fantasy-3 and https://www.daz3d.com/dforce-gown-of-fantasy-3-for-genesis-8-females

  • Cris PalominoCris Palomino Posts: 12,544
    Ati said:

    Readmes missing for https://www.daz3d.com/texture-expansion-for-gown-of-fantasy-3 and https://www.daz3d.com/dforce-gown-of-fantasy-3-for-genesis-8-females

    Will report.

  • SpottedKittySpottedKitty Posts: 7,232

    Well, that didn't take long to happen again. The small print for today's "free content" banner is under the paged banner dots. And the dots are now fuzzy, making it even harder to try reading what's underneath.

    I'm going to assume unless there's convincing proof that there are two web design teams here, not talking to each other. How hard is it to design a simple banner so it's readable...?

This discussion has been closed.