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New Year, New Sales Thread: Report Issues Here 3 "Reporting Only"

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  • Fae3DFae3D Posts: 2,834

    Lorraine said:

    Fae3D said:

    I think there may be a glitch.  I have dForce Hanfu Outfit for Genesis 8 Male(s) in my cart, part of the Member Flash Sale on the front page.  When I put it in my cart, it is $6.71, it says that's 72% off (I guess that's the original 30% off plus the 60% off for being Daz+, not sure as I'm sick and feel too poorly to do math).  Fine, good.  I use my member coupon for $6 off Daz originals.  It's now $0.71, perfect.  I apply 3 tokens, and nothing happens, the price is still $0.71, and I for some reason have no option to remove the tokens, same thing for applying 2 tokens.  I have to click the cart again, and I see it never applied the tokens.  BUT, if I only apply 1 token, it goes down to $0.24.  Only 1 token will apply, which is weird.  It doesn't matter a whole lot at this price, but people with big carts might lose a lot of money because of this.  Any ideas as to what is happening?

    I think it might not be able to give a total that goes below zero. I just bought something that left 1.27 left to pay...it would take one, or two, but not three which would have given a a minus amount. My theory fwiw.

    Ah, I bet that's exactly what it is.  Thanks, I'll have to keep that in mind!

  • Phoenix1966Phoenix1966 Posts: 1,834
    edited October 10

    So my stacker count has never shown the 5 I should have gotten as a Daz+ member. Today, with the fifth free gift, my count shows as 5 when it should be 10 and I am not getting the appropriate 55% off doorbusters or the $1.99 pricing for the Better than Daz+ item for today. It appears as $7.32 in my cart.

    Post edited by Phoenix1966 on
  • Cris PalominoCris Palomino Posts: 12,438

    Phoenix1966 said:

    So my stacker count has never shown the 5 I should have gotten as a Daz+ member. Today, with the fifth free gift, my count shows as 5 when it should be 10 and I am not getting the appropriate 55% off doorbusters or the $1.99 pricing for the Better than Daz+ item for today. It appears as $7.32 in my cart.

    I would suggest a ticket. 

  • NorthOf45NorthOf45 Posts: 5,687

    Better Than Daz+ Post Apocalyptic Bunkers 1 not priced properly, at least for Daz+, showing -50% (9 Stackers), $9.30 in cart.

  • Cris PalominoCris Palomino Posts: 12,438

    NorthOf45 said:

    Better Than Daz+ Post Apocalyptic Bunkers 1 not priced properly, at least for Daz+, showing -50% (9 Stackers), $9.30 in cart.

    Reported 

  • Cris PalominoCris Palomino Posts: 12,438

    The Better Than Daz+ is fixed.

  • FrankTheTankFrankTheTank Posts: 1,481
    edited October 10

    i'm actually showing all 10 stackers but still only getting 50% off on doorbusters, not 55%. And also the STARDOME code is not working. the code is working now as soon as I posted that, but the 55% off is not. 

    Post edited by FrankTheTank on
  • Cris PalominoCris Palomino Posts: 12,438

    FrankTheTank said:

    i'm actually showing all 10 stackers but still only getting 50% off on doorbusters, not 55%. And also the STARDOME code is not working. the code is working now as soon as I posted that, but the 55% off is not. 

    As I posted earlier, most stacker issues will need a ticket. 

  • barbultbarbult Posts: 26,160

    Cris Palomino said:

    FrankTheTank said:

    i'm actually showing all 10 stackers but still only getting 50% off on doorbusters, not 55%. And also the STARDOME code is not working. the code is working now as soon as I posted that, but the 55% off is not. 

    As I posted earlier, most stacker issues will need a ticket. 

    I have the same issue: 10 stackers but only 50%. I think Daz should take a look at the issue, and avoid bogging down customer service with hundreds of individual tickets. 

  • StephanoStephano Posts: 30

    I collected my 10th stacker today, but I'm not getting the extra 5% boost to the Doorbuster or Still New categories.

  • felisfelis Posts: 5,725

    Stackers are, as far as i know, done by the start of the day.

    So getting your 10th today, means you will see the effact tomorrow.

  • Richard HaseltineRichard Haseltine Posts: 107,880

    felis said:

    Stackers are, as far as i know, done by the start of the day.

    So getting your 10th today, means you will see the effact tomorrow.

    Stackers should update on purchase, at least in cart (product pages may take longer).

  • Richard HaseltineRichard Haseltine Posts: 107,880

    Stephano said:

    I collected my 10th stacker today, but I'm not getting the extra 5% boost to the Doorbuster or Still New categories.

    Are you putting the item in cart or just looking at the product page?

  • felisfelis Posts: 5,725

    Oh, interesting.

    I can see I am listed with 10 now, but I still only get 50& off Doorbusters.

  • StephanoStephano Posts: 30

    Richard Haseltine said:

    Stephano said:

    I collected my 10th stacker today, but I'm not getting the extra 5% boost to the Doorbuster or Still New categories.

    Are you putting the item in cart or just looking at the product page?

    I am putting the item in the cart. The Sale page, cart preview, and Checkout page are all showing the lower discount % for 5-9 stacker. This is really annoying, because I actually want to buy some of today's Doorbuster items, for the first time this week.

  • joannajoanna Posts: 2,184

    Stephano said:

    Richard Haseltine said:

    Stephano said:

    I collected my 10th stacker today, but I'm not getting the extra 5% boost to the Doorbuster or Still New categories.

    Are you putting the item in cart or just looking at the product page?

    I am putting the item in the cart. The Sale page, cart preview, and Checkout page are all showing the lower discount % for 5-9 stacker. This is really annoying, because I actually want to buy some of today's Doorbuster items, for the first time this week.

    Adding another voice of "not working" with everything checked as above (including hard refresh of the sales page).

     As barbult said, it seems to make more sense for Daz to go and have a look (a fair chance most if not all users are affected) and fix it than for us to file the tickets that might wait 6 months for a resolution and by sheer volume block other tickets from being resolved.

  • Richard HaseltineRichard Haseltine Posts: 107,880

    joanna said:

    Stephano said:

    Richard Haseltine said:

    Stephano said:

    I collected my 10th stacker today, but I'm not getting the extra 5% boost to the Doorbuster or Still New categories.

    Are you putting the item in cart or just looking at the product page?

    I am putting the item in the cart. The Sale page, cart preview, and Checkout page are all showing the lower discount % for 5-9 stacker. This is really annoying, because I actually want to buy some of today's Doorbuster items, for the first time this week.

    Adding another voice of "not working" with everything checked as above (including hard refresh of the sales page).

     As barbult said, it seems to make more sense for Daz to go and have a look (a fair chance most if not all users are affected) and fix it than for us to file the tickets that might wait 6 months for a resolution and by sheer volume block other tickets from being resolved.

    OK, reported this to Daz so they can check it out.

  • LeanaLeana Posts: 12,735
    edited October 10

    Phoenix1966 said:

    So my stacker count has never shown the 5 I should have gotten as a Daz+ member. Today, with the fifth free gift, my count shows as 5 when it should be 10 and I am not getting the appropriate 55% off doorbusters

    Same here. I did get prices coherent with having 5-9 stackers until yesterday though the counter displayed didn't include the 5 Daz+ ones, but today the prices didn't change after collecting the 5th freebie, be it on product page or in the cart.

    Post edited by Leana on
  • barbultbarbult Posts: 26,160

    Richard Haseltine said:

    joanna said:

    Adding another voice of "not working" with everything checked as above (including hard refresh of the sales page).

     As barbult said, it seems to make more sense for Daz to go and have a look (a fair chance most if not all users are affected) and fix it than for us to file the tickets that might wait 6 months for a resolution and by sheer volume block other tickets from being resolved.

    OK, reported this to Daz so they can check it out.

    Thank you! 

  • memcneil70memcneil70 Posts: 5,245

    I have given up on trying to figure out if I have the correct discount or not. Used to be able to. But I just don't have the time and energy. If I get too peeved, I clear the cart of everything except the freebie. Otherwise I have accepted that it is messed up and won't probably be fixed until I have to shut off my computers at 5pm MT due to increased electricity costs.

  • Richard HaseltineRichard Haseltine Posts: 107,880

    Could those of you who are Daz+ please try again - the Stackers should have been fixed now. Other groups are still being checked.

  • barbultbarbult Posts: 26,160

    Richard Haseltine said:

    Could those of you who are Daz+ please try again - the Stackers should have been fixed now. Other groups are still being checked.

    It's fixed in the cart, but not on the store sale page, even after hard refresh. Maybe later... 

  • richardandtracyrichardandtracy Posts: 7,077
    My latest stacker gift (today's one) is not showing up as purchased in the shop, despite being downloadable in my product library. Regards, Richard.
  • StephanoStephano Posts: 30

    Richard Haseltine said:

    Could those of you who are Daz+ please try again - the Stackers should have been fixed now. Other groups are still being checked.

    Looks like the % is now correct on the cart preview and Checkout page, but the Sale page is still showing the lower discount on the thumbnails.

  • Richard HaseltineRichard Haseltine Posts: 107,880

    Stephano said:

    Richard Haseltine said:

    Could those of you who are Daz+ please try again - the Stackers should have been fixed now. Other groups are still being checked.

    Looks like the % is now correct on the cart preview and Checkout page, but the Sale page is still showing the lower discount on the thumbnails.

    A lag on the store pages is not unexpected, as long as it is right in cart so you can check out with the correct prices that is the primary concern.

  • StephanoStephano Posts: 30

    Richard Haseltine said:

    Stephano said:

    Richard Haseltine said:

    Could those of you who are Daz+ please try again - the Stackers should have been fixed now. Other groups are still being checked.

    Looks like the % is now correct on the cart preview and Checkout page, but the Sale page is still showing the lower discount on the thumbnails.

    A lag on the store pages is not unexpected, as long as it is right in cart so you can check out with the correct prices that is the primary concern.

    Richard, Thank you for your help with this.

  • GordigGordig Posts: 10,599
    edited October 11

    Really doing poor Aria dirty.

    Screenshot 2025-10-10 231336.png
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    Post edited by Gordig on
  • Cris PalominoCris Palomino Posts: 12,438

    Gordig said:

    Really doing poor Aria dirty.

    This is fixed. 

  • tsroemitsroemi Posts: 3,457
    edited October 11

    I think there might be something wrong with the tokens. I have 8 tokens applied in my current cart, yet when I added one item that was not part of any promo, it showed 30% off instead of 45%. I'm attaching the screenshot, it's the Wisteria at the end of the cart. But other items may be affected as well, I'm just not good enough at math to find out blush. Could someone check this out please?

    Edit: I tried this with a non-new item as well, same result. And anyways, the tokens should apply properly to new items as well, afaik.

    IMG_0569.png
    2360 x 1640 - 514K
    Post edited by tsroemi on
  • doubledeviantdoubledeviant Posts: 1,313
    tsroemi said:

    I think there might be something wrong with the tokens. I have 8 tokens applied in my current cart, yet when I added one item that was not part of any promo, it showed 30% off instead of 45%. I'm attaching the screenshot, it's the Wisteria at the end of the cart.

    30% off is correct for non-DOs, isn't it?

    https://www.daz3d.com/daz-tokens
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