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is there no sale support working?

chromchrom Posts: 261
in The Commons

Hi,

I have open sale ticket for about 30 days and 8 days. Nothing happened.

I don’t understand why there are so many sales with issues, but no one to handle corresponding tickets.
Or is it only me ?

Comments

  • HavosHavos Posts: 5,573

    30 days is nothing, I am still waiting on a sales ticket I submitted in March when I upgraded to premier. That is 6 months, and no response at all in that time. In the past sales tickets where answered in a day or two. DAZ owns me 20 odd dollars due to not discounting my premier membership by the amount I had paid for the year of DAZ+ I lost. I expect tech support tickets to take a long time, but not sales support.

    If they feel I am not entitled to the money, the least they could do is anwer the ticket and say so. Instead I got 6 months of silence. We were told back in March to be patient as DAZ had many similar tickets to resolve, but I feel 6 months is stretching the patience a bit far.

    I am not sure what to do now. I could raise the ticket again, but that would likely be ignored again.

  • LilwolffLilwolff Posts: 234

    Havos said:

    30 days is nothing, I am still waiting on a sales ticket I submitted in March when I upgraded to premier. That is 6 months, and no response at all in that time. In the past sales tickets where answered in a day or two. DAZ owns me 20 odd dollars due to not discounting my premier membership by the amount I had paid for the year of DAZ+ I lost. I expect tech support tickets to take a long time, but not sales support.

    If they feel I am not entitled to the money, the least they could do is anwer the ticket and say so. Instead I got 6 months of silence. We were told back in March to be patient as DAZ had many similar tickets to resolve, but I feel 6 months is stretching the patience a bit far.

    I am not sure what to do now. I could raise the ticket again, but that would likely be ignored again.

    Don't feel alone I have been waiting for six months also. Already had Premier monthly but took them up on yearly when it was offered. They started yearly before my monthly was over so I didn't get my monthly bundle yet. I requested a monthly bundle from them. No reply at all. 
     
    I also asked Daz's AI about this. AI Victoria was going to make a ticket on this for me. Never heard from anyone on AI's ticket either. I finally looked and that ticket was in with my unanswered one but that ticket was completely blank! surprise Thanks  AI!  

  • UnseenUnseen Posts: 757
    edited October 15

    And sometimes, you never get any reply to your ticket. It happened to me several months ago (6 months I think) and the ticket is still open. I have updated it several times without success.

    Post edited by Unseen on
  • memcneil70memcneil70 Posts: 5,266
    edited October 15

    I submitted a ticket to Tech Support for Calum 9 HD as one of his materials had weird metadata. This was about 2 - 3 weeks ago. Yesterday I was contacted, received an apologise, and told the issue was confirmed and being elevated. Today, the updated Calum 9 HD was in DIM. Then the email came saying I needed to uninstall and delete my package and install the new package. And yes, I did look and by just letting the update run, the error was still there. So, uninstall, delete the zip file, then reinstall fresh. File looks good now. 

    That doesn't mean a report from 2023 is still open but is being worked on. 

    Post edited by memcneil70 on
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