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DAZ Productions, Inc.
7533 S Center View Ct #4664
West Jordan, UT 84084
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Not seeing discounts on the Mad Artists Catalogues either.
This just gets ridiculous.
Another Morning, new Bugs in the Sale Setup as every day:
1) Vintage Ice Cream Van does not appear on The MM Page
2) The DMB ( i13 Bar) is not base discounted
3) Missing Mad Artist Discounts (As every day this week)
Seriously: If I were the responsible manager for this Shop, getting to the root cause of these endless glitches and stopping them would be my No1 priority. And I would be seriously embarrased.
But to keep on the Sunny Side Of Things, the PA's excellent work:
Great Stuff today!
Both i13 Items are Insta Buys.
Polish's Private Plane is just what I needed! I almost gave up on finding a "state of the art" quality Luxury Plane
Vacation Time looks like a versatile non-skimpwear outfit
The Ice Cream Van also looks very nice.
And 2-3 of the dresses might be worth a closer look too
...well, a first. After over 8 years here, didn't make purchase during MM. Didn't even download any freebies as they've all been textures for stuff I don't have.
Sign of the times I guess.
I'd really like to purchase that neighbourhood bar, to use in a piece I'm working on tonight, but until the stupid glitch fixes itself, and the correct discount is applied, there's no point. This gets so tedious.
Agreed. This happens too often for it to just be ignored. Coming up on 4 hours now since the new releases hit the store, and Artist Catalogues aren't discounting, the DMB isn't discounted and things are just wrong.
As always these days it seems to be focus on the new shinies, ignore fixing the base.(for both the store and the software.)
The number of times someone's posted about a sale not working in these threads is unreal.
Well, most of the time, it needs 8-9 hours for larger fixes, which is when office times in Utah begin.
Though, something seems to be going on, as the Icecream Van is gone from the shop now...
So perhaps the rest of the glitches will also be fixed soon, or DAZ soon, at least.
Yeah, they'll be fixed after a few hours, but then the same thing will probably happen tomorrow. Why is it happening in the first place? What other store do you shop at where it's normal for half of it to be broken for any percentage of the day?
But that's the problem...it shouldn't take 8 or 9 hours to fix pricing problems. They should go into the store at the correct discount every time. Not release the new shinies and leave them there at the wrong prices for 8 hours until someone goes into the office. When these problems happen day after day after day, DAZ should be thinking about changing the time new releases go out. Release them at 9am when the office is opened....not midnight when NO-ONE is around to fix them. Leaves a really bad taste in the mouth about shopping here, when this happens constantly.
They don't have these kind of sales ... and sale prices ...
If I were the manager, I'd be angry. And if I were the manager of Customer Service, I'd be flaming! Those folks are too nice to be worked this hard because someone else dropped the ball... repeatedly... over the course of the sale...
Prices are just a number; whether they're big or small doesn't affect broken code.
Having a problem with a sale or any other type of implentation once is fine. Twice, good management should be looking at what is going wrong. It's been hundreds of times repeatedly with the same sorts of sales now.
...hundreds of times repeatedly, and yet still, nothing gets done about it.
I'm gonna start typing in all capitals soon......
Well, even with the outermost care when setting up sales, there will always be some kind of glitches. I know from personal experience, not in the sales sector, but from a system where similarly complicated rules are implemented, and even if you think you have everything covers, something shows up and bites you in the butt.
But knowing that, if this was my shop, I'd have a part-timer or two hired who is covering this first two or three hours after the new sales offer goes online, and whose sole job is to make sure that any errors that gets caught can be fixed quickly. I could even employ someone who is in a different time zone, for example, so I wouldn't even have to pay nighttime hours fees.
Once this is settled, I expect two things:
1) A massive apology sale or a massive apology freeby. A $20.00 gift card would be nice, that way we could choose our own apology.
2) A free weekend at a relaxing spa for all of the Customer Service people who've had to deal with the fallout.
Glitches happen.
But glitches that happen every single day are not acceptable.
Glitches that are left to stand for 8-9 hours are not acceptable.
DAZ may be based in Utah, USA, but they are an international online store. They have customers from all over the world who shop here during different time zones. And when those customers who want to shop during those different time zones are constantly seeing these glitches happen time after time, those customers start to wonder why the heck they keep coming back to shop here. It's standard practice to know not to buy during the first half hour of new releases because of these glitches, which is utterly ridiculous and ludricrous.
If these glitches happened once a month and were fixed in an hour, there really wouldn't be a problem. But these glitches happen every single day, and are left for hours.
We've sent in an email on the issues mentioned above.
That The Ice Cream Van is gone from the Shop really makes me MAD (not the good kind of mad). I had It in the Cart and wanted to buy it using the "Tomorrow" Discount. The only reason I did not buy it allready was the broken DMB
I'm responsible for a Team who is writing/operating a much more complex system (in a much more error sensible field)
I agree mistakes do/will happen. But if you are good at your job you try hard that they do not happen twice and make damn sure they do not happen more than that.Otherwise I can report to upper management to get my feet pumped up.
Testing if everything is working is maybe 15 minutes work after a roll over. So if they have someone competent controlling the roll over, all glitches should be fixed within 1 hour.
If having some one work at night is to difficult they should just change the rollover time to 9:00 MST or 0:00 UTC (around 17:00 in MST) od - as you suggested - just hiere someone in Asia or Europe to do this.
Seeing as there's a Thai Admin person who posts often at night on Flash Sales etc. I assume they do have someone for that job.
I still don't understand why the exact same implementations are breaking almost every day; patching them up is one thing but why are the same things needing to be patched this many times? We don't even see proper discounts before checkout so we're already scrimping on features that aren't really working.
Honestly if it weren't for such high quality products and good deals I can't imagine many customers sticking around a store with that sort of mismanagement going on for that many repeated instances.
Is the email going to someone who is awake in DAZLand and has the ability to fix the problems? Or will they see the email at 9am Utah time?
I am guessing here - but the IceCreamVan is David Brinnen/Forbidden Whispers and they are often - not always - producing PlatinumClub items - and tomorrow is PC day, isn't it? So it may show up tomorrow with a PC price ...
When i first saw the van, I thought the same thing - it was a PC item. But it sat at full price (i think it was $19.95) for quite a few hours, before it got reduced to $11.47 (or whatever). Then it disappeared. So I"m curious about the people who bought it at full price, or the people who bought it at the reduced price.....but it didn't seem to be attached to the March Madness sale. And it didn't have the PC symbol on it either.....so no idea what the go was wiht that one.
I saw the van last night (at full price) and thought 'Have they jumped the gun and published tomorrow's new releases early again?'. Then I noticed it was the only new item, so my next thought was 'I'd swear that wasn't there earlier with all the rest'. I agree, I think it's a PC item that escaped early and had to be recaptured again!
Greetings,
To the folks complaining about the store; trust me, even Amazon.com has these, and worse, issues. The things that break on every site on every day... Read this: http://www.stilldrinking.org/programming-sucks
Here's a relevant snippet, but you REALLY should read the whole thing.
Seriously; these glitches are small, and will be resolved when someone gets their eyes on them in the morning, their time. If you can't wait, buy and put in a refund request. It's kind of why DAZ is so good at customer support.
Because everything in software is broken, all the time, and the best you can do is be kind to your customers after the fact.
-- Morgan
Just speculation -- but maybe it could even be the new monthly freebie. ???
That would be nice. But it did not show "DAZ Original" and PC+ Items are allways DOs i believe
With massive Japanese-style bowing to save family honour, surely - just to keep things in proper proportion.
Plus a 93.67% discount on everything in my wish list. Stacking...
I'm taking this as a sign that the above request is not happening, but that Chohole will instead be travelling via winged pig to personally hand deliver every item on every user's wishlist tomorrow.