New Year, New Sales Thread: Report Issues Here 2 "Reporting Only"
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Still not receiving the 30% discount for having a Golden Ticket item on any Recent, Classic or Legacy items from the Featured Artists Stores. Is anyone else having this problem?
No, it's working for me without one in the cart. I bought the whale shark yesterday.
https://www.daz3d.com/outlet has display errors; many outlet items are not in the store, as they have the badge but are not listed in the store.
09_25CHAR-BUNDLE
is still not working
Although the other Premier coupons are working, the character bundle coupon is no working for me either.
Token calculations seem to be off today if you have a gift card in your cart. The store is currently offering me a magnificent -2 tokens on my rather over-stuffed cart; if I take out the gift card, it leaps up to 14 tokens.
I know that you don't earn tokens on gift card purchases, so there's presumably some math in there to subtract the value of the gift card from the total cart price. I suspect that it doesn't take into account the 10% discount that Premier users get today (which does apply to gift cards), making the value of the cart after deducting the expected gift card price go negative.
When it happened to me, it was just a visual bug: I did get the correct amount of tokens after the purchase.
If you want to be ready in case something goes wrong with your purchase, you can:
You're unlikely to need them, but it's only a minute of work in exchange of the peace of mind of knowing you'll be able to have a proof something went wrong if something did went wrong.
You are right. It looks like the back-end does it right, it's just a cosmetic front-end bug.
Reported 09_25CHAR-BUNDLE
Fixed
Today's Golden Ticket is 3.99 in my cart when it should be 2.99 (my membership is still active):
The other two Golden Tickets are priced as they should.
Reported
Golden ticket price whould work now.
It is fixed, thank you :)
still unabel to use my store credit
like Yesterday I get redirected to credit card payment
Yesterday I had 30+ Items in cart, had to delete it
I´m sorry for the PA´s, if this is not solved I´ll have to delete my cart AGAIN
I would urge you to contact customer service (they'll be back tomorrow) as this is not something I think can be handled through the forums.
HoMart > If it's a useful information during your exchange with Daz support team: I was able to use store credit half an hour before the end of yesterday's sales.
Is your current Store Credit exactly $500? If so, then I don't think it is actually asking for a credit card, just for a valid billing address.
This happened to me a few months ago, the checkout process suddenly decided it didn't have a valid default address for me and I had to enter one to continue. You can do this from your account profile rather than during checkout if you are worried it is somehow going to charge a credit card.
(If your store credit is actually $496.01 then that's not the solution)
Followed the link from an outlet item (texture set):
https://www.daz3d.com/dforce-lace-bandeau-bralette-g8g8-1f
Claims to be $4 but goes into the cart at full price.
They are a lot of items who now have the outlet icons when they are not in the outlet. From what I can see, the icon is applied to lots of items participatings in the sale.
I think all discounted items of current Golden Tickets artists are included:
https://www.daz3d.com/stonemason
https://www.daz3d.com/zkuro
https://www.daz3d.com/rawart
As for other artists, I don't know if some 'rules' are in play or not but I see a lot of them in each category:
https://www.daz3d.com/recent-golden-wish-artists
https://www.daz3d.com/classic-golden-wish-artists
https://www.daz3d.com/legacy-golden-wish-artists
As far as I can see, it's just a visual bug, it has not impact on the pricing of the items with the boggus outlet icon, but it has the consequence of removing the percentage discount usually written on an item icon.
I'm seeing this on a couple of items in my cart, too:
https://www.daz3d.com/cartoon-adult-male-character-hair-and-outfit-for-genesis-9
https://www.daz3d.com/cartoon-adult-female-2-character-hair-and-outfit-for-genesis-9
Seems like it may be why I'm getting "Coupon code is not valid" when I try to apply 09_25PREMIER.
- Greg
It does seem to not work on DOs items with the outlet icon even when they don't have an outlet price:
Brianna's bundle doesn't have the outlet icon, Lycan's bundle does have it, once I applied the 09_25PREMIER coupon, the former's price is reduced by $10 while the later doesn't move:
Not screenshoted, but as strange as it can be, tokens did reduce Lycan's bundle price.
The 09_25SAVE10 also doesn't work on items with the outlet icons. Cart before applying the coupon:
After:
As mad as that sounds
looks like this was the solution
I still do not comprehend, how the "DAZ3D" system loses my billing info(while I am loged in)
STRANGE
No, I was mystified too! I now have three addresses (all superficially the same) listed at my account. I fully expect it to drop the Default one suddenly again.
I got a banner
30 GETS YOU 30
Because you support our artists,
get an extra 30% off today's Featured Artist Stores
I selected items from featured artist, but no effect in card.
The full message gives you a code to use.
Yes - I used the code.
Same problem as @Elor: 09_25PREMIER coupon code doesn't seem to work with item which were once in the outlet store and still have the icons.
AI Victoria being helpful:
Question: products formerly in the outlet store can't don't work with the 09_25PREMIER coupon
Answer: That's correct! Products that were formerly in our outlet store typically can't be used with coupons like the 09_25PREMIER coupon.
Our outlet store has a policy that states "Unless otherwise specified, no discounts, coupons, tokens, or other deals may be applied to Outlet Items." This restriction generally applies to items even after they've moved out of the outlet store.
This is an intentional limitation to maintain the special pricing structure of outlet items and former outlet items.