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New Year, New Sales Thread: Report Issues Here 2 "Reporting Only"

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  • lulamfadalulamfada Posts: 77

    Richard Haseltine said:

    Are you sure you didn't have tokens applied to a freebie order after some cart-juggling? They don't get cleared if you empty the cart

    Unless they auto-applied themselves--the Plus freebies go straight in the cart and to checkout, so I don't even look at the tokens there. I haven't bought anything else since my purchase on the 1st, which initially, at least, gave me 5 tokens.

  • maikdeckermaikdecker Posts: 3,037

    richardandtracy said:

    All 'purchases' since Friday (Freebies and paid for) are not showing as 'Purchased' for me in the shop when I go back to the sale page for the item. The two paid for items were with a mad door prize coupon, the freebies were not. All items 'purchased' on or before 21 Feb 2025 show as purchased. All items 'purchased' on or after 7 March 2025 do not register as purchased on the sale page. I have no evidence on the dates between. All items shown correctly in the product library. There is just a risk of duplicate purchases. Regards, Richard

    Delete all DAZ cookies... I think (!) that solved that problem when I had it recently.

  • Richard HaseltineRichard Haseltine Posts: 107,935

    lulamfada said:

    Richard Haseltine said:

    Are you sure you didn't have tokens applied to a freebie order after some cart-juggling? They don't get cleared if you empty the cart

    Unless they auto-applied themselves--the Plus freebies go straight in the cart and to checkout, so I don't even look at the tokens there. I haven't bought anything else since my purchase on the 1st, which initially, at least, gave me 5 tokens.

    Had you put anything in the cart to test, then taken it out?

  • WonderlandWonderland Posts: 7,133

    Any news about when this will be fixed? Apparently I'm not the only one,y one with this problem: https://www.daz3d.com/forums/discussion/723311/proving-i-m-human-on-every-page#latest. This is SO annoying!

  • lulamfadalulamfada Posts: 77

    Richard Haseltine said:

    lulamfada said:

    Richard Haseltine said:

    Are you sure you didn't have tokens applied to a freebie order after some cart-juggling? They don't get cleared if you empty the cart

    Unless they auto-applied themselves--the Plus freebies go straight in the cart and to checkout, so I don't even look at the tokens there. I haven't bought anything else since my purchase on the 1st, which initially, at least, gave me 5 tokens.

    Had you put anything in the cart to test, then taken it out?

    No, nothing this week was catching my attention. I put in a ticket to see if they could fix it and checked out without the tokens. Hopefully they will, but if not, I still got five of the grab bag options for a pretty good price. Thanks for your help!

  • richardandtracyrichardandtracy Posts: 7,107
    edited March 9
    maikdecker said:

    richardandtracy said:

    All 'purchases' since Friday (Freebies and paid for) are not showing as 'Purchased' for me in the shop when I go back to the sale page for the item. The two paid for items were with a mad door prize coupon, the freebies were not. All items 'purchased' on or before 21 Feb 2025 show as purchased. All items 'purchased' on or after 7 March 2025 do not register as purchased on the sale page. I have no evidence on the dates between. All items shown correctly in the product library. There is just a risk of duplicate purchases. Regards, Richard

    Delete all DAZ cookies... I think (!) that solved that problem when I had it recently.

    OK. Seems to have worked. Thanks. Regards, Richard.

    Post edited by richardandtracy on
  • bytescapesbytescapes Posts: 1,905
    edited March 9

    Items from orders that I placed today are not showing up in DIM. The most recent items are from yesterday's order.

    Restarting DIM doesn't seem to have resolved the issue. I wonder if today's daylight savings time change has it confused.

    Problem resolved. Apparently I'm the one who was confused. PEBCAK (Problem Exists Between Chair And Keyboard)

    Post edited by bytescapes on
  • Richard HaseltineRichard Haseltine Posts: 107,935

    bytescapes said:

    Items from orders that I placed today are not showing up in DIM. The most recent items are from yesterday's order.

    Restarting DIM doesn't seem to have resolved the issue. I wonder if today's daylight savings time change has it confused.

    Is the order itself visible in your order history? Do the products show in the Product Library page of your account?

  • CES3DCES3D Posts: 228

    The promotional image for the 'Underground Fighting Scenes Bundle' includes an image of 'UFS Bedroom,' but 'UFS Bedroom' is not listed in the bundle contents under 'This product includes the following products' or 'What's Included and Features.'
    Could you please check this?

  • CybersoxCybersox Posts: 9,265

    Erata - In today's set of promo's, the artwork for the UFS bundle clearly shows the promo images for the UFS Bedroom and the bedroom is mentioned in the descriptiption.  However, the links and link images for the bedroom are missing.  So, was the bedroom pulled from the bundle or is the bundle description incomplete?  

  • Cris PalominoCris Palomino Posts: 12,450

    Reporting the issue with the UFS bundle.

  • Charlie JudgeCharlie Judge Posts: 13,242
    edited March 10

     

    Cybersox said:

    Erata - In today's set of promo's, the artwork for the UFS bundle clearly shows the promo images for the UFS Bedroom and the bedroom is mentioned in the descriptiption.  However, the links and link images for the bedroom are missing.  So, was the bedroom pulled from the bundle or is the bundle description incomplete?  

    Cris Palomino said:

    Reporting the issue with the UFS bundle.

    Is there any word as to whether or not the bedroom is actually included in the bundle ??? 

    Post edited by Charlie Judge on
  • frank0314frank0314 Posts: 14,707

    Charlie Judge said:

     

    Cybersox said:

    Erata - In today's set of promo's, the artwork for the UFS bundle clearly shows the promo images for the UFS Bedroom and the bedroom is mentioned in the descriptiption.  However, the links and link images for the bedroom are missing.  So, was the bedroom pulled from the bundle or is the bundle description incomplete?  

    Cris Palomino said:

    Reporting the issue with the UFS bundle.

    Is there any word as to whether or not the bedroom is included in the bundle ??? 

    No, not yet.

  • miladyderyni_173d399f47miladyderyni_173d399f47 Posts: 2,404

    Have asked before, but either the question got missed, or I missed the answer (I apologize if that's the case):

    Does https://www.daz3d.com/snow-queen-9-hd-add-on-bundle include the child/teen/elder shapes? They are listed twice on the page & there are promo images of them. The individual links are all Oops! pages. 

     

  • Richard HaseltineRichard Haseltine Posts: 107,935

    Cris Palomino said:

    Reporting the issue with the UFS bundle.

    and it has now been fixed.

  • Richard HaseltineRichard Haseltine Posts: 107,935

    miladyderyni_173d399f47 said:

    Have asked before, but either the question got missed, or I missed the answer (I apologize if that's the case):

    Does https://www.daz3d.com/snow-queen-9-hd-add-on-bundle include the child/teen/elder shapes? They are listed twice on the page & there are promo images of them. The individual links are all Oops! pages. 

    They were, as I recall, bundle exclusive so they don't appear in store and can't generate thumbnails - but they are, as far as I know, still part of the bundle.

  • miladyderyni_173d399f47miladyderyni_173d399f47 Posts: 2,404
    edited March 10

    Richard Haseltine said:

    miladyderyni_173d399f47 said:

    Have asked before, but either the question got missed, or I missed the answer (I apologize if that's the case):

    Does https://www.daz3d.com/snow-queen-9-hd-add-on-bundle include the child/teen/elder shapes? They are listed twice on the page & there are promo images of them. The individual links are all Oops! pages. 

    They were, as I recall, bundle exclusive so they don't appear in store and can't generate thumbnails - but they are, as far as I know, still part of the bundle.

    Thanks! I know some of the exclusives are now also sold individually, such as Maryam 9's, so I wasn't sure.

    Post edited by miladyderyni_173d399f47 on
  • TesseractSpaceTesseractSpace Posts: 1,582

    https://www.daz3d.com/art-deco-art-supply-store-for-daz-studio

    The link leads to the wrong product, I can't seem to get to the proper page for this item

  • Richard HaseltineRichard Haseltine Posts: 107,935

    TesseractSpace said:

    https://www.daz3d.com/art-deco-art-supply-store-for-daz-studio

    The link leads to the wrong product, I can't seem to get to the proper page for this item

    reporting, thank you.

  • FrankTheTankFrankTheTank Posts: 1,481

    I just noticed I have Kalei for Kai 9 HD in my DIM. Is she a random freebie  that Daz just put there? I think she was one of the exclusive add-ons for Premier only, so she should only be available through connect by logging into Daz Studio. But here she is in my DIM today. Maybe she was there for a while and I didn't notice. Granted it looks like only the shape morph is included and there is no texture for her in DIM. My question is should I install her or is it a mistake that Daz is likely to correct and remove from my library?

    Kalei for Kai 9 HD.png
    1169 x 550 - 279K
  • SeiryuDSeiryuD Posts: 7
    Richard Haseltine said:

    Cris Palomino said:

    Reporting the issue with the UFS bundle.

    and it has now been fixed.

    It doesn't seem to be fixed yet. The bedroom still won't download from the library and it loads infinitely. It says I don't even have the product. Or has it been changed to not including the bedroom in the bundle?
  • ElorElor Posts: 3,156
    edited March 11

    None of the items in the 60% selection have a 60% discount (except for their licence apparently, I just saw that while adding the screenshot to my message), even once placed in the cart:

    https://www.daz3d.com/current-twisted-artists#index=0&order=popular^1&filtered=1

    cart_60.jpg
    625 x 369 - 44K
    Post edited by Elor on
  • Cris PalominoCris Palomino Posts: 12,450

    SeiryuD said:

    Richard Haseltine said:

    Cris Palomino said:

    Reporting the issue with the UFS bundle.

    and it has now been fixed.

    It doesn't seem to be fixed yet. The bedroom still won't download from the library and it loads infinitely. It says I don't even have the product. Or has it been changed to not including the bedroom in the bundle?

    Am enquiring. 

  • Cris PalominoCris Palomino Posts: 12,450

    Elor said:

    None of the items in the 60% selection have a 60% discount (except for their licence apparently, I just saw that while adding the screenshot to my message), even once placed in the cart:

    https://www.daz3d.com/current-twisted-artists#index=0&order=popular^1&filtered=1

    Reporting 

  • Cris PalominoCris Palomino Posts: 12,450

    SeiryuD said:

    Richard Haseltine said:

    Cris Palomino said:

    Reporting the issue with the UFS bundle.

    and it has now been fixed.

    It doesn't seem to be fixed yet. The bedroom still won't download from the library and it loads infinitely. It says I don't even have the product. Or has it been changed to not including the bedroom in the bundle?

    Please check your library again. Should be fixed.

  • tsroemitsroemi Posts: 3,460
    edited March 11

    All the last DAZ+ items I purchased show on the store page for me as if I hadn't bought them yet.

    Edit: Seems fixed now!

    Post edited by tsroemi on
  • SeiryuDSeiryuD Posts: 7

    クリス・パロミノ氏はこう語った。

    SeiryuD は言った:

    リチャード・ハゼルティン氏はこう語った。

    クリス・パロミノ氏はこう語った。

    UFS バンドルに関する問題を報告します。

    そして、それは現在修正されています。

    まだ修正されていないようです。ベッドルームはまだライブラリからダウンロードされず、無限にロードされます。製品を持っていないと表示されます。それとも、バンドルにベッドルームを含めないように変更されたのでしょうか?

    ライブラリをもう一度確認してください。修正されるはずです。

     Unfortunately it's still not fixed.
    I've cleared my browser cache but the product still doesn't show up in my library or DIM, and it doesn't show up in smart content.
    Should I submit a ticket to support?

  • 3Diva3Diva Posts: 11,970
    edited March 11

    Cris Palomino said:

    SeiryuD said:

    Richard Haseltine said:

    Cris Palomino said:

    Reporting the issue with the UFS bundle.

    and it has now been fixed.

    It doesn't seem to be fixed yet. The bedroom still won't download from the library and it loads infinitely. It says I don't even have the product. Or has it been changed to not including the bedroom in the bundle?

    Please check your library again. Should be fixed.

    The UFS Bundle does have the Bedroom listed in the "Details" But it's missing from the "What's Included and Features" - which usually means it hasn't been packaged with the bundle, IIRC. Since it's listed in the Details and shown in the Bundle's Promo Images, it appears that it's meant to be a part of the bundle. 

    I haven't purchased it, so I can't confirm though if it's been fixed or not.

    Capture Product Page for UFS Bundle DELETE.PNG
    1794 x 769 - 683K
    Post edited by 3Diva on
  • Cris PalominoCris Palomino Posts: 12,450

    SeiryuD said:

    クリス・パロミノ氏はこう語った。

    SeiryuD は言った:

    リチャード・ハゼルティン氏はこう語った。

    クリス・パロミノ氏はこう語った。

    UFS バンドルに関する問題を報告します。

    そして、それは現在修正されています。

    まだ修正されていないようです。ベッドルームはまだライブラリからダウンロードされず、無限にロードされます。製品を持っていないと表示されます。それとも、バンドルにベッドルームを含めないように変更されたのでしょうか?

    ライブラリをもう一度確認してください。修正されるはずです。

     Unfortunately it's still not fixed.
    I've cleared my browser cache but the product still doesn't show up in my library or DIM, and it doesn't show up in smart content.
    Should I submit a ticket to support?

    Yes. 

  • SeiryuDSeiryuD Posts: 7

    クリス・パロミノ氏はこう語った。

    SeiryuD は言った:

    クリス・パロミノ氏はこう語った。

    SeiryuDは言った:

    リチャード・ハゼルティン氏はこう語った。

    クリス・パロミノ氏はこう語った。

    UFS バンドルに関する問題を報告します。

    そして、それは現在修正されています。

    まだ修正されていないようです。ベッドルームはまだライブラリからダウンロードされず、無限にロードされます。製品を持っていないと表示されます。

    ライブラリをもう一度確認してください。修正されるはずです。

     残念ながら、まだ修正されていません。
    ブラウザのキャッシュをクリアしましたが、製品はまだライブラリや DIM に表示されず、スマート コンテンツにも表示されません。
    サポートにチケットを送信する必要がありますか?

    はい。 

    I just checked and it is now reflected in DIM, thank you. 

This discussion has been closed.