How to solve install manager ssl handshake problem?
colcurve
Posts: 124
in The Commons
Hi,
can't download with newest daz install manager, it seems to have ssl handshake problems according to the log.
How to update ssl certificates?
Thanks
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Comments
What exactly does the log say? What operating system are you using?
2023-02-04 22:14:23.212 [WARNING] :: SSL Error: 11 - The issuer certificate of a locally looked up certificate could not be found
2023-02-04 22:14:23.212 [WARNING] :: Network Error: : SSL handshake failed
Windows 10
Got it proceed, it seems to require some package that comes with Daz Central only
There was an issue but that was fixed, in all installers, soem time ago - are you using an older version of Install Manager?
It is not fixed. In fact, it got worse. Downloaded the current Version of the install manager and it did not work. Also all workarounds did not work either.
So you are geting the same issue as here, rather than its simply not working?
I have same problem and there is no fix on Daz that I can see.
2023-03-10 13:45:42.994 +++++++++++++++ Install Manager 1.4.1.22 starting +++++++++++++++++
2023-03-10 13:45:42.994 [INFO] :: OS bits: 64
2023-03-10 13:45:42.994 [INFO] :: Platform bits: 64
2023-03-10 13:45:42.994 [INFO] :: Qt Version: 4.8.7
2023-03-10 13:45:42.994 [INFO] :: Locale: en_US
2023-03-10 13:45:42.994 [INFO] :: Running on Windows 10, Build 19044, Professional
2023-03-10 13:45:42.994 [INFO] :: Physical Memory:
2023-03-10 13:45:42.994 [INFO] :: Total: 127.6 GB (137097826304)
2023-03-10 13:45:42.994 [INFO] :: Avail: 119.4 GB (128221061120)
2023-03-10 13:45:42.995 [INFO] :: Virtual Memory:
2023-03-10 13:45:42.995 [INFO] :: Total: 127.9 TB (140737488224256)
2023-03-10 13:45:42.995 [INFO] :: Avail: 127.9 TB (140732934987776)
2023-03-10 13:45:42.995 [INFO] :: Current Memory Usage: 6%
2023-03-10 13:45:42.995 [INFO] :: Current DateTime:
2023-03-10 13:45:42.995 [INFO] :: Loc: Fri Mar 10 13:45:42 2023
2023-03-10 13:45:42.995 [INFO] :: UTC: Fri Mar 10 18:45:42 2023
2023-03-10 13:45:42.995 [INFO] :: Application Data:
2023-03-10 13:45:42.995 [INFO] :: Location = C:/Users/rnash/AppData/Roaming/DAZ 3D/InstallManager
2023-03-10 13:45:42.999 [INFO] :: Disk Total: 953.2 GB (1023563264000)
2023-03-10 13:45:42.999 [INFO] :: Disk Avail: 842.9 GB (905108348928)
2023-03-10 13:45:42.999 [INFO] :: Reading dzInstall.ini
2023-03-10 13:45:42.999 [INFO] :: Cannot locate dzInstall.ini
2023-03-10 13:45:43.000 [INFO] :: Current Account: Account
2023-03-10 13:45:43.000 [INFO] :: Current Downloads Path:
2023-03-10 13:45:43.001 [INFO] :: Location = C:/Users/Public/Documents/DAZ 3D/InstallManager/Downloads
2023-03-10 13:45:43.001 [INFO] :: Disk Total: 953.2 GB (1023563264000)
2023-03-10 13:45:43.004 [INFO] :: Disk Avail: 842.9 GB (905108348928)
2023-03-10 13:45:43.004 [INFO] :: Current Content Install Path:
2023-03-10 13:45:43.004 [INFO] :: Location = C:/Users/Public/Documents/My DAZ 3D Library
2023-03-10 13:45:43.004 [INFO] :: Disk Total: 953.2 GB (1023563264000)
2023-03-10 13:45:43.004 [INFO] :: Disk Avail: 842.9 GB (905108348928)
2023-03-10 13:45:43.004 [INFO] :: Current 64-bit Software Install Path:
2023-03-10 13:45:43.004 [INFO] :: Location = C:/Program Files
2023-03-10 13:45:43.004 [INFO] :: Disk Total: 953.2 GB (1023563264000)
2023-03-10 13:45:43.008 [INFO] :: Disk Avail: 842.9 GB (905108348928)
2023-03-10 13:45:43.008 [INFO] :: Current 32-bit Software Install Path:
2023-03-10 13:45:43.008 [INFO] :: Location = C:/Program Files (x86)
2023-03-10 13:45:43.008 [INFO] :: Disk Total: 953.2 GB (1023563264000)
2023-03-10 13:45:43.008 [INFO] :: Disk Avail: 842.9 GB (905108344832)
2023-03-10 13:45:43.008 [INFO] :: Thumbnail Max Height: 182
2023-03-10 13:45:43.008 [INFO] :: Starting CMS...
2023-03-10 13:45:43.008 [INFO] :: Error connecting to CMS - Cannot be started by client.
2023-03-10 13:45:46.804 [INFO] :: Current Account: Account
2023-03-10 13:45:46.808 [INFO] :: Thumbnail Max Height: 182
2023-03-10 13:45:46.895 [VERBOSE] :: Requesting remote package data...
2023-03-10 13:45:46.896 [VERBOSE] :: Begin processing package archive...
2023-03-10 13:45:46.896 [VERBOSE] :: Finished processing package archive: Elapsed Time 0 min 0 sec 0 msec
2023-03-10 13:45:50.235 [VERBOSE] :: Received remote package data: Elapsed Time 0 min 3 sec 339 msec
2023-03-10 13:45:50.263 [VERBOSE] :: Begin processing remote package data...
2023-03-10 13:45:50.273 [WARNING] :: Remote Name Collision: 34213-2/34213-1 : Planet Earth UTRA HD 32K for Iray
2023-03-10 13:45:50.279 [WARNING] :: Remote Name Collision: 70477-2/70477-1 : Skies of Gaia Volume 2 - 40 8K HDRIs for Iray
2023-03-10 13:45:50.279 [WARNING] :: Remote Name Collision: 70477-3/70477-1 : Skies of Gaia Volume 2 - 40 8K HDRIs for Iray
2023-03-10 13:45:50.290 [WARNING] :: Remote Name Collision: 58705-2/58705-1 : Digital Kit Bashing : Space and Spaceships
2023-03-10 13:45:50.290 [WARNING] :: Remote Name Collision: 58705-3/58705-1 : Digital Kit Bashing : Space and Spaceships
2023-03-10 13:45:50.294 [WARNING] :: Remote Name Collision: 58705-4/58705-1 : Digital Kit Bashing : Space and Spaceships
2023-03-10 13:45:50.301 [WARNING] :: Remote Name Collision: 64475-2/64475-1 : Platinum Pack Two 16k HDRIs for Iray
2023-03-10 13:45:50.301 [WARNING] :: Remote Name Collision: 64475-3/64475-1 : Platinum Pack Two 16k HDRIs for Iray
2023-03-10 13:45:50.305 [VERBOSE] :: Finished processing remote package data: Elapsed Time 0 min 0 sec 41 msec
2023-03-10 13:45:50.305 [INFO] :: Remote Products: 953
2023-03-10 13:45:50.308 [INFO] :: Remote Packages: 1441
2023-03-10 13:45:52.039 [INFO] :: Json Parser (1,1): Syntax error - expected '{' or '['
2023-03-10 13:45:52.218 [WARNING] :: SSL Error: 11 - The issuer certificate of a locally looked up certificate could not be found
2023-03-10 13:45:52.218 [WARNING] :: Network Error: : SSL handshake failed
2023-03-10 13:45:52.349 [WARNING] :: SSL Error: 11 - The issuer certificate of a locally looked up certificate could not be found
2023-03-10 13:45:52.349 [WARNING] :: Network Error: : SSL handshake failed
2023-03-10 13:45:52.474 [WARNING] :: SSL Error: 11 - The issuer certificate of a locally looked up certificate could not be found
2023-03-10 13:45:52.475 [WARNING] :: Network Error: : SSL handshake failed
2023-03-10 13:45:52.596 [WARNING] :: SSL Error: 11 - The issuer certificate of a locally looked up certificate could not be found
2023-03-10 13:45:52.597 [WARNING] :: Network Error: : SSL handshake failed
2023-03-10 13:45:52.717 [WARNING] :: SSL Error: 11 - The issuer certificate of a locally looked up certificate could not be found
2023-03-10 13:45:52.721 [WARNING] :: Network Error: : SSL handshake failed
2023-03-10 13:45:52.845 [WARNING] :: SSL Error: 11 - The issuer certificate of a locally looked up certificate could not be found
2023-03-10 13:45:52.846 [WARNING] :: Network Error: : SSL handshake failed
2023-03-10 13:45:52.935 [WARNING] :: SSL Error: 11 - The issuer certificate of a locally looked up certificate could not be found
2023-03-10 13:45:52.935 [WARNING] :: Network Error: : SSL handshake failed
2023-03-10 13:45:53.069 [WARNING] :: SSL Error: 11 - The issuer certificate of a locally looked up certificate could not be found
2023-03-10 13:45:53.074 [WARNING] :: Network Error: : SSL handshake failed
2023-03-10 13:45:53.164 [WARNING] :: SSL Error: 11 - The issuer certificate of a locally looked up certificate could not be found
2023-03-10 13:45:53.165 [WARNING] :: Network Error: : SSL handshake failed
2023-03-10 13:45:53.268 [WARNING] :: SSL Error: 11 - The issuer certificate of a locally looked up certificate could not be found
2023-03-10 13:45:53.269 [WARNING] :: Network Error: : SSL handshake failed
2023-03-10 13:45:53.400 [WARNING] :: SSL Error: 11 - The issuer certificate of a locally looked up certificate could not be found
2023-03-10 13:45:53.404 [WARNING] :: Network Error: : SSL handshake failed
2023-03-10 13:45:53.494 [WARNING] :: SSL Error: 11 - The issuer certificate of a locally looked up certificate could not be found
2023-03-10 13:45:53.494 [WARNING] :: Network Error: : SSL handshake failed
2023-03-10 13:45:53.621 [WARNING] :: SSL Error: 11 - The issuer certificate of a locally looked up certificate could not be found
2023-03-10 13:45:53.621 [WARNING] :: Network Error: : SSL handshake failed
2023-03-10 13:45:53.755 [WARNING] :: SSL Error: 11 - The issuer certificate of a locally looked up certificate could not be found
2023-03-10 13:45:53.756 [WARNING] :: Network Error: : SSL handshake failed
2023-03-10 13:45:53.892 [WARNING] :: SSL Error: 11 - The issuer certificate of a locally looked up certificate could not be found
2023-03-10 13:45:53.892 [WARNING] :: Network Error: : SSL handshake failed
2023-03-10 13:45:54.027 [WARNING] :: SSL Error: 11 - The issuer certificate of a locally looked up certificate could not be found
2023-03-10 13:45:54.028 [WARNING] :: Network Error: : SSL handshake failed
2023-03-10 13:45:54.144 [INFO] :: Install Queue Finished: 0 min 0.0 sec
Could this be the problem?
2023-03-10 13:45:43.008 [INFO] :: Starting CMS...
2023-03-10 13:45:43.008 [INFO] :: Error connecting to CMS - Cannot be started by client.
I am experiencing the same problem on a fresh install of Windows 10 Pro. I think the issue is here:
I was able to reproduce this issue on a fresh install of Windows 11. I resolved it by downloading and installing the "GoDaddy Secure Server Certificate (Intermediate Certificate) - G2" certificate located on the GoDaddy Certificate Repository. https://certs.godaddy.com/repository I downloaded the gdig2.crt, installed it using the windows certificate manager (double clicked the crt file from my downloads folder).