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"There's Always Another Sale™" Sales thread: Report Issues Here

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  • NathNath Posts: 2,999
    xyer0 said:
    barbult said:
    AnotherUserName said:

    Manual downloads are still failing.

    What the hell is wrong with this site?

    Not just manual downloads. Some DIM downloads are also failing. I reported my list over in the Known Problems thread. But Jack has removed almost everything from the list of known problems. Does Daz no longer recognize/acknowledge things like this as problems? That itself is a big problem.

     

    This is not considered a bug.

    It will be when people start returning items they cannot download.

  • barbultbarbult Posts: 26,661

    Same silly exclusion error in today's ad. PC+ and membership sale excludes PC+ and membership.

     

    Same stupid exclusion.png
    1259 x 649 - 159K
  • barbultbarbult Posts: 26,661
    xyer0 said:
    barbult said:
    AnotherUserName said:

    Manual downloads are still failing.

    What the hell is wrong with this site?

    Not just manual downloads. Some DIM downloads are also failing. I reported my list over in the Known Problems thread. But Jack has removed almost everything from the list of known problems. Does Daz no longer recognize/acknowledge things like this as problems? That itself is a big problem.

     

    This is not considered a bug.

    Huh? Did I miss the sarcasm tag?

  • barbultbarbult Posts: 26,661
    Nath said:
    xyer0 said:
    barbult said:
    AnotherUserName said:

    Manual downloads are still failing.

    What the hell is wrong with this site?

    Not just manual downloads. Some DIM downloads are also failing. I reported my list over in the Known Problems thread. But Jack has removed almost everything from the list of known problems. Does Daz no longer recognize/acknowledge things like this as problems? That itself is a big problem.

     

    This is not considered a bug.

    It will be when people start returning items they cannot download.

    I'll give it two days, as if I ordered something online and had to wait for physical delivery. After that, I think my disgust level will have reached the refund request level. 

  • Cris PalominoCris Palomino Posts: 12,722
    barbult said:

    Same silly exclusion error in today's ad. PC+ and membership sale excludes PC+ and membership.

     

    Reported

  • JamieMJamieM Posts: 356
    Nath said:

    *sigh*

    There is no manual or DIM download option in the Product Library for https://www.daz3d.com/41-food-shaders

    (also, couldn't get https://www.daz3d.com/gustavo-hair-for-genesis-8-males to download within the first ten attempts, but I'll just keep hammering away at that until it works)

    Bought Facegen Pro. Doesn't appear on DIM or Daz Central. Manual download options blank in product library. No serial number listed in account. No way to use the product I've purchased. 
    (Ticket raised in Help Centre.)

  • NathNath Posts: 2,999
    JamieM said:
    Nath said:

    *sigh*

    There is no manual or DIM download option in the Product Library for https://www.daz3d.com/41-food-shaders

    (also, couldn't get https://www.daz3d.com/gustavo-hair-for-genesis-8-males to download within the first ten attempts, but I'll just keep hammering away at that until it works)

    Bought Facegen Pro. Doesn't appear on DIM or Daz Central. Manual download options blank in product library. No serial number listed in account. No way to use the product I've purchased. 
    (Ticket raised in Help Centre.)

    I'll also be putting in a ticket later today - I've used up my hour and a half dealing with DAZ problems for this morning.

  • AtiAti Posts: 9,193

    https://www.daz3d.com/himari_for_genesis_8_female is not showing up in the store.

  • miladyderyni_173d399f47miladyderyni_173d399f47 Posts: 2,718
    carrie58 said:

    So this is the thread to report issues with the sales where do I report mising file in a product ?

    You have to open a Tech Support ticket for that. Sorry, they are backed up.
  • SevrinSevrin Posts: 6,314

    I don't know if there was some special discount involving Throwback (one word, btw) New Releases that got canceled, but regardless of what the fine print suggests, these cost the same whether you have only one in the cart or twenty.

  • Cris PalominoCris Palomino Posts: 12,722
    Sevrin said:

    I don't know if there was some special discount involving Throwback (one word, btw) New Releases that got canceled, but regardless of what the fine print suggests, these cost the same whether you have only one in the cart or twenty.

    I'm seeing the items at 50% or higher. What were you expecting, please?

  • LeanaLeana Posts: 13,031
    Cris Palomino said:
    Sevrin said:

    I don't know if there was some special discount involving Throwback (one word, btw) New Releases that got canceled, but regardless of what the fine print suggests, these cost the same whether you have only one in the cart or twenty.

    I'm seeing the items at 50% or higher. What were you expecting, please?

    There's a "items must be in cart simultaneously" message under the carousel, which suggests there should be something special when you have several in cart or when you buy them with something else.

    Likely a copy/paste from the carousel above it.

  • Cris PalominoCris Palomino Posts: 12,722
    Sevrin said:

    I don't know if there was some special discount involving Throwback (one word, btw) New Releases that got canceled, but regardless of what the fine print suggests, these cost the same whether you have only one in the cart or twenty.

    I'm seeing the items at 50% or higher. What were you expecting, please?

    Leana said:
    Cris Palomino said:
    Sevrin said:

    I don't know if there was some special discount involving Throwback (one word, btw) New Releases that got canceled, but regardless of what the fine print suggests, these cost the same whether you have only one in the cart or twenty.

    I'm seeing the items at 50% or higher. What were you expecting, please?

    There's a "items must be in cart simultaneously" message under the carousel, which suggests there should be something special when you have several in cart or when you buy them with something else.

    Likely a copy/paste from the carousel above it.

    Most likely.

  • memcneil70memcneil70 Posts: 5,705
    edited November 2020

    When I opened DIM to download my two items I bought today, I didn't find the new shaders. I checked my Product Library and it appears the item is missing all methods of downloading. Not sure on a Saturday it can be fixed, but if it can be elevated that would be appreciated. Or I can elevate a Customer Service report, but the ones I reported weeks ago, tooks days to get a boiler plate reply that they were not going to get a look for weeks due to volume.

    I wrote too soon. My other item, download is failing. There are zip files for it, but it doesn't even move a percent before it dies.

    Thanks

    Mary

    Post edited by memcneil70 on
  • WendyLuvsCatzWendyLuvsCatz Posts: 40,668

    I am guessing I will need to wait a day for the food shaders like I had to for yesterday's purchase

    but at least I could manually download that one

    dunno if DAZ is being overwhelmed with sales or something but that could resolve itself blush given wink

  • AncientWireAncientWire Posts: 134

    I have been pondering weather or not Drutherson is a character I will use.  The prices are good for me, as others in the forum have said, $24.46 and $$31.35, but the total that the DAZ cart gets (with the free Drutherson addons) is $59.71. My calculator says it should be $55.81. 

  • Charlie JudgeCharlie Judge Posts: 13,449
    Helene said:

    I have been pondering weather or not Drutherson is a character I will use.  The prices are good for me, as others in the forum have said, $24.46 and $$31.35, but the total that the DAZ cart gets (with the free Drutherson addons) is $59.71. My calculator says it should be $55.81. 

    That looks like  my total after sales tax.  Are you maybe being charged sales tax?

  • AncientWireAncientWire Posts: 134

    Doh!  <slaps forehead>

    Thank you!

     

  • carrie58carrie58 Posts: 4,142
    miladyderyni_173d399f47 said:
    carrie58 said:

    So this is the thread to report issues with the sales where do I report mising file in a product ?

     

    You have to open a Tech Support ticket for that. Sorry, they are backed up.

    Thank you very much for the info

  • xyer0xyer0 Posts: 6,413
    Ati said:

    https://www.daz3d.com/himari_for_genesis_8_female is not showing up in the store.

    Still missing. Imagine you are this PA, and you have ONLY ONE CHANCE at a debut, and your product is on the sale page but NOT IN THE STORE. No way to estimate lost revenue, no do-over, you just lost out.

  • davesodaveso Posts: 7,955

    i have a few items that have download failed in DIM. New stuff too

    xyer0 said:
    Ati said:

    https://www.daz3d.com/himari_for_genesis_8_female is not showing up in the store.

    Still missing. Imagine you are this PA, and you have ONLY ONE CHANCE at a debut, and your product is on the sale page but NOT IN THE STORE. No way to estimate lost revenue, no do-over, you just lost out.

    do you mean its missing like the dowload is missing? I see it otherwise, on the sale page and in the product listings. 

  • AtiAti Posts: 9,193
    daveso said:

    i have a few items that have download failed in DIM. New stuff too

    xyer0 said:
    Ati said:

    https://www.daz3d.com/himari_for_genesis_8_female is not showing up in the store.

    Still missing. Imagine you are this PA, and you have ONLY ONE CHANCE at a debut, and your product is on the sale page but NOT IN THE STORE. No way to estimate lost revenue, no do-over, you just lost out.

    do you mean its missing like the dowload is missing? I see it otherwise, on the sale page and in the product listings. 

    I don't see it here: https://www.daz3d.com/shop/ But here are a few such items, this is not the only one.

  • fastbike1fastbike1 Posts: 4,081
    edited November 2020

    Also can't get https://www.daz3d.com/dforce-guritha-outfit-for-genesis-8-females. while I see the outfit in DIM, I get constant network errors. Same for a manual download. Tried in both Chrome Chrome and Edge. I'll also note that I have no such errors with any other web pages, searches, etc. so I don't buy talk about browser issues or extension problems for these cases. Just more issue with the new store.

    EDIT 

    Figures, right after I pose this Dforce Guritha and another updated file that kept  failing were just successful in DIM. Still nothing for 41 Food Shaders though.

    Post edited by fastbike1 on
  • Serene NightSerene Night Posts: 17,704

    Cannot download the food shaders https://www.daz3d.com/41-food-shaders

    No installer available.

  • 3Diva3Diva Posts: 12,027

    I'm sorry if this has been answered (this thread has SO MANY new posts just in the past few days and I can't read them all), but has anyone been able to fix the Products Not Showing Up To Download In DIM issue? I lost internet connection in the middle of downloading a product via DIM and now NONE of the products that were listed for download are showing up. Is there a fix for it when our downloads aren't showing up in DIM?

  • memcneil70memcneil70 Posts: 5,705

    The food shaders have been fixed and I downloaded all 10 files, but I had to work with 2 of the files that failed multiple times.

    But I still haven't been able to get  https://www.daz3d.com/dforce-guritha-outfit-for-genesis-8-females to download in DIM. It shows 0 bytes in the file.

  • 31415926543141592654 Posts: 975
    3Diva said:

    I'm sorry if this has been answered (this thread has SO MANY new posts just in the past few days and I can't read them all), but has anyone been able to fix the Products Not Showing Up To Download In DIM issue? I lost internet connection in the middle of downloading a product via DIM and now NONE of the products that were listed for download are showing up. Is there a fix for it when our downloads aren't showing up in DIM?

    This has happened to me a couple of times and, going off of a comment in some thread awhile back suggesting that DIM might be overloaded during the sale(s), I just turned it off, waited a few hours, and tried again. At that point, they reappeared and downloaded (or at least most of them finished). I do not know if these results are typical for everybody.

  • gwp15gwp15 Posts: 77

    An update from my post yesterday - the website will still not let me pay with any of my credit cards or with PayPal. I have tried every possible combination, including restarting browsers, restarting the computer, adding a new credit card, but nothing works. Am I really the only one with this problem?  I'm not able to take advantage of this Black Friday Sale.

  • xyer0xyer0 Posts: 6,413
    gwp15 said:

    An update from my post yesterday - the website will still not let me pay with any of my credit cards or with PayPal. I have tried every possible combination, including restarting browsers, restarting the computer, adding a new credit card, but nothing works. Am I really the only one with this problem?  I'm not able to take advantage of this Black Friday Sale.

    @gwp15 If you REALLY want the products, then screenshot your cart and attach it, along with your explanation in a sales support ticket. Once they get your account working, then they can manually help you with your order(s).

  • cher21cher21 Posts: 54

    Delete - error

This discussion has been closed.