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DAZ Productions, Inc.
224 S 200 W, Suite #250
Salt Lake City, UT 84101
Licensing Agreement | Terms of Service | Privacy Policy | EULA
© 2024 Daz Productions Inc. All Rights Reserved.
Comments
I sent in a query on this and it seems to be OK server-side.
This is what I see in the tooltip. Thumbnail file for Product 68245 (because that matches the supplied SKU), Order Date from when I purchased Moon Mining Machine (last week, confirmed on Order page), Install Date from when I installed Military Weapons 02 (confirmed from manifest).
Is Daz Studio allowed to go online, or is this purely using Install Manager/Daz Central?
Install Manager only. Ever.
Richard - in my case it was strictly DIM. I've had it show up twice - just checked and its gone again.
Refreshed DIM, still there.
You can see what changed by comparing three .dsx files, so long as you haven't installed the miscreant. The .dsx files are human readable (XML format) and can be loaded into notepad or any text editor (I've actually got Windows set up to open .dsx in notepad).
So I'd check the GlobalID from the downloaded .zip against the installed .dsx in ManifestFiles then check ProductStoreIDX and ProductName and finally look at the Content files in (1) and (3); it's the content files that are actually installed.
Thanks, I am very familiar with the manifests and product numbers and store IDs. I don't really need to analyze the files, none of that will make it go away.
Tried downloading, "Download Failed!" Get the following error message in DIM log:
2022-04-26 21:45:37.293 WARNING: Download Error: Templates_83860_MoonMiningMachine.zip : Error setting up download file
2022-04-26 21:45:37.293 WARNING: Network Error: : Operation canceled
As I thought, it is reporting the template files. So, something is messed up at the server end.
OT: Try Notepad++ with the XML tools plugin for the .dsx files. Color-coding, folding and collapsing, auto close tags, syntax-checking, etc.
Someone else (@richard?) is going to have to comment on that; every single file in my downloads directory starts IM... and a search shows I have no downloaded files (from DAZ) with the word "Template" in them. I didn't even know DAZ offered template files through DIM! I just checked my product library and the products I checked don't have a DIM download for the templates, I apparently have to download them one-by-one by hand.
I agree 100%, that's why I say it shouldn't be there.
And it's back again. I always shut DIM down when not using it, so I get to experience the logon process every time. This is indicating to me I'm getting on two different download servers and one of them is screwed up. I'll spend some time analyzing this tomorrow - bedtime now.
Please report these issues (the Moon Mining Machine/Weapons pack confusion) via a support ticket.
I suggest it is probably a good idea to include all six .dsx files in the support ticket; three for each product, one from the "ManifestFiles" directory, one from "Downloads" and then the third from inside the .zip file (Manifest.dsx).
Mac OS 12.5, DIM 1.4.0.80
When it goes to login it says
'Unable to login to the specified account. Verify the email and/or password and try again.'
goes into work offline and it does, showing whats installed. I tried re-entering the name/password, I re-installed DIM from the website.
I started a forum thread earlier today (Wednesday, August 17th), but this other one has gotten more attention than mine. It appears to be a problem on the Mac side of things.
https://www.daz3d.com/forums/discussion/584791/dim-not-working#latest
Lee
*UPDATE* This has been fixed by DAZ around noon (Eastern Time US)
Excellent just tried it and it works, thanks for the info!
anyone else having issues with DIM or is it just me?
crashed to desktop and now will not download stuff
partial downloads in folder
it did see and instajj my manual downloads at least
freezing my whole computer before is a major concern
I was surprised this morning when I went to download my purchases on from late yesterday on DIM and with the sort of 'Order Date: Recent First' a large number of products I have bought over the past years showed up, but not the two Bone Minion Bundles, the Paladin Bundle, or the DAZ+ products. I finally found them by searching by 'Product ID: Highest First'. Then I found the same problem on the my second Win10 computer's DIM. After the install, I looked at the items that showed up as 'Recent' but are older and they all now show an order date of 9/22/2022 at 04:56:48 AM. I have not purchased today. My last purchase was yesterday at 16:47 PM. I also had included the Victoria 9 HD Presale Bundle in that order. My previous purchase was on 9/21/2022.
So, did something happen to DIM recently? I have been downloading daily but using the A - Z option building my runtime on my MacBookPro slowly. And I did not see an update to DIM come through. My DIM Win10 version is 1.4.0.80 (64 bit).
Mary
Your version is the latest, it hasn't been updated.
Is it possible that when DIM did its handshake with my files, that the store's database did another 'bogus' date update again like it did in 2019 (I think that was when Smart Content's date where totally messed up.)?
I just opened DIM on my MBP and the mess on the dates is there also.
It is possible that the hamsters are running loose in the servers.
Poor hamsters, must be afraid of G9 pre-orders. At least I only have to wait a month or less to see what is in the bundle. And if my 1080 & 108ti cards can handle her.
I just had something odd happen. I use DIM exclusively to install products from DAZ. I've used it just this evening to install a few items. Then I saw a file to update DIM filters. I thought, OK. I installed it. Then DIM showed nothing ready to be installed. I closed it, opened it, begged with it, and even rebooted my computer. Nothing. According to DIM, I have nothing ready to install which I find ludacris. I tried uninstalling the filter update and even after that, DIM will not show me the thousands of items I have purchased from DAZ. My DIM version is 1.4.80 64-bit and have even uninstalled it and reinstalled it with the same issue of having no files ready to download/install.
Should I submit a ticket or has someone else had this issue and had it resolved?
Thanks for your time.
Check that the Package Archive path on the Downloads tab is correct. I've installed the updated filters and DIM is fine for me.
After installing more new purchases this morning on my two Win10 computers, I thought Daz had fixed the Order Date issue, but now on my MacBookPro, I am finding the new items are not at the top, but rather older items I know I purchased long ago, and when I looked up some of them randomly on my store Product Library, they are all showing as:
Order: Manually Added
Now, I didn't do anything about the 3D Printing Licenses, but when you added the licenses to our older products did you wipe out our actual purchase date? I really would prefer to have my real date of purchase please.
I just checked my Mac version of DIM and it appears that the Order Date search is fixed. I cross-checked the items to my Product Library and then to my copies of my Shopping Carts for those days and they match.
Thank you Daz.
I bought items last week and am still unable to download them.
After the ROG Fantasy Home - Large Room debacle where the lighting wouldnt work, and now this, I dont think I'll dare to buy anything until this is sorted out.
Im not impressed.
Yes, same for me. DIM and Product Library look OK now.
Have you reported the missing products to Sales (if they are missing from your order histrory) or technical Support (if they are missign downloads but appear as entries in your library)?
Richard Haseltine Ive been watching another thread to see if the problem was sorted.
I saw you say dont open a ticket as Daz were aware, but I think I'll have to contact them now.