Broken Daz "Survey Monkey" Business

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  • AsariAsari Posts: 703
    I only joined PC+ recently. I started with DAZ just this year and my library is still very small but then I am a very picky user. I don't collect content (nothing wrong with that!) and I usually don't buy stuff just because it's cheap and I might use it later. I recently discovered why this habit of mine is not really compatible with DAZ marketing. And I am slowly observing me adjusting my spending habits to DAZ marketing - the ultimate decision reflecting this is I joined the PC club. I watch the sales and I read Ati's alerts on flash sales and I've bought lots of stuff through the flash sales. And generally I slowly get the appeal how the store operates and I'm finding having fun with trying to figure out how to setup my cart in order to get offers to stack so I can get a 75% discount or something. Also, like many others, i tend to buy more and spend more if discounts are big. Like ... say I find a clothing set that I don't like but it has a pair of shoes that I like. In this case I'm likely to pass on that entire outfit bit if the outfit is offered with a steep discount, I might get it. Same with PC+ items, I have bought PC+ items where I only a portion but because it's deeply discounted I might consider buying it.

    Yesterday the same with the flash sale. There was an outfit where I only need one piece and not really the rest but the discount was good so I went for it.

    I also second the option to build your own bundle for the DO characters or other offerings. For people trying to expand their library it's attractive to have offers when you have the chance to buy a collection of stuff although it costs much but you get a lot. Kind of when you have to spend in order to save, so to speak. It becomes less attractive when you already own a lot, sure. So if that option would be offered to PC+ members I would feel 5his as a real benefit to PC+ users and be attractive for new users.

  • sriesch said:
     

    But thanks everyone so far, keep them coming.

    We need to come up with ideas that will benefit the store as well as the end-users. So one of the problems mentioned above is that a number of PC items are outdated. I still like them because it isn't too difficult to add a shader, some of them still look great at a distance, or you can take them into substance painter or blender and quickly modify the textures, giving them a whole new lease on life. After I modify the textures, I then save it to a file and never look at it again, as I'm sure a lot of other people do.

    A number of programs come with user libraries. Substance Designer has substance share. Steam has steam workshop etc. These are places where users can upload free "mods" to the store for the community to use, and some of the items are really good quality. I don't think Daz wants a library full of cheap 3d models because someone has to test them and prepare them, and they end up causing more trouble than it's worth, but textures are different. They are really easy to create and moderate, and there isn't all that much that can go wrong with them. What if Daz offered the community the ability to submit material presets for older items? You can even have competitions like the current render contests, where we have to retexture 1 of 10 selected models. If the textures are good enough, the winners get a reward, and the textures are uploaded to a free library that's available to all PC+ members. (The reward could even go towards renewing your membership for those who can't afford it) That way the old items get a new lease on life incentivising people to buy them, we have a new, fun competition, and it gives people another reason to remain in the club. 

  • TaozTaoz Posts: 10,269
    Petercat said:

    No to anything that would require me to connect my art computer to the internet. No freakin' way will that ever happen.
    I have so much stuff in my runtime that I will never use, such as some outfits that came in bundles.
    I would like to be able to gift my unused products to someone who would use them but can not afford to buy them.

    One thing that would be nice for those of us who have spent a lot would be a permanent discount for PC+ members based on the current value of our runtime. 1% off per $500 owned would be a nice way for DAZ to say "Thank you for overspending".

    That would meant that many people here would get a discount from 25-100% on everything.

  • plasma_ringplasma_ring Posts: 1,027
    SBibb said:

    Things that could potentially make it better:

    • early access to new tools
    • access to HD-tools and d-force hair tools (like PAs get)
    • Allowing coupons to roll over (max one month) - may not be reasonable, nor feasible, but it'd be nice
    • More 'big prize' render contests (though I know you've got your hands full as it is wink )
    • More previews on upcoming stuff (though it's hard to get people to keep to an NDA)

    Ooo, yes! Being able to access the HD-tools and d-force hair tools would be nice, and would make a nice additional perk to being a PC+ member. Granted, I don't know the mechanics behind this for feasibility, but I'd definitely like to see it taken into consideration.

    Oh yeah, that would be very interesting to me. The questions about PC+ tutorials got me thinking, and the #1 topic I'd like to see info on is custom content creation and best practices (provided Daz is interested in encouraging new vendors). To Jack's question about what would give PC+ value after we've bought all the content we want, for some people the investment arc seems to go from user to content creator at that point. 

  • sapatsapat Posts: 1,735

    Ppl got surveys?  Wait...what??  I never got a survey. indecision

  • AsariAsari Posts: 703
    nemesis10 said:
    SBibb said:

    Things that could potentially make it better:

    • early access to new tools
    • access to HD-tools and d-force hair tools (like PAs get)
    • Allowing coupons to roll over (max one month) - may not be reasonable, nor feasible, but it'd be nice
    • More 'big prize' render contests (though I know you've got your hands full as it is wink )
    • More previews on upcoming stuff (though it's hard to get people to keep to an NDA)

    Ooo, yes! Being able to access the HD-tools and d-force hair tools would be nice, and would make a nice additional perk to being a PC+ member. Granted, I don't know the mechanics behind this for feasibility, but I'd definitely like to see it taken into consideration.

    I won't start  saving up for it wink

    Novica mentioned the sneak peeks which had the problem that no one would keep them exclusive so that, very quickly, they would show up in the Renderosity Forums etc...  I think the propritary HD tools have the same problem; Daz3d has legal power if a PA were to try to sell or release their tools to a bootleg siite  but I suspect that if they granted access to Platinum Club members that it would be  quicker and easier to just hand over the tools and the research money directly to their competitors and cut out the middle man....

    If not wanting to see HD morphs and dForce hair at Rendo is the only concern they can include a license agreement for the use of the plugins or tools that whatever has been created may not be used for commercial purposes. Isn't that with the educational or school licenses of software, or what creators of merchant resources include? Most of them include a provision the end user is not allowed to use them for freebies. In the same way PC+ licenses would prohibit commercial use of the creations made with those tools, unless they are sold exclusively via Daz store. And DAZ could also forbid distribution as freebies, like you have with most merchant resources.

    If Rendo is smart they won't even accept a product done PC+ user submitted because they would open themselves for legal liabilities. And if they accept such a product DAZ can demand they take the product down immediately and take action against said PC+ member.

    People might share their creations as freebies although they are not allowed. While I can imagine this happens often with merchant resources - for HD morphs and dForce hair the appeal seems significantly lower to do this from a user's perspective. Or do we expect a steep increase of HD morph freebies or dForce hair uploaded via dropbox or sharecg if those tools becomes available for non-commercial use and prohibited for freebies?

  • SevrinSevrin Posts: 6,313
    sriesch said:

    The purpose of the platinum club for me has always been cost savings.  If it can save money, I will make use of it, otherwise I won't.  None of the rest matters to me, which makes it a bit hard to give it additional value beyond what it already has, although of course perhaps something I haven't thought of could add value in the future. 

    Somebody joked about giving us extra days of render time each week, but actually I wonder if some sort of render farm service might be of value to some since it actually WOULD give extra days of render time each week.  I've never actually looked into any of those services as I just assume it would be too expensive to use compared to 100%-free-except-for-the-electric-and-AC-bill and I wouldn't make use of it, but maybe others with more money or massive scenes or actual business deadlines might, animators perhaps more so.   Maybe the monthly coupons could apply towards either content or buying render time.

    Had to select a few false/misleading answers in the survey as noted by others.

    The mentioned (thankfully apparently unfounded) fears of software as a service were likely triggered by the inclusion of Adobe in the question what subscription services do you use; at least that's what scared me when I read it since they went that route.  Glad to hear that's NOT the plan.

    Although I actually did consider documentation as the "one thing you would change", really that has nothing to do with the platinum club as a service, documentation would either be free and included with the initial software or available as a single-time purchase.  The same for a few other suggested items in this thread, if it's a one-time thing it won't really help answer the question.

     

    This would be a great idea.   Daz would be ideally placed to either set up their own render farm, or more immediately, act as a reseller and streamline access to Iray servers at Nimbix, AWS or whatever.  Daz knows Daz Studio better than other companies that are currently offering these services to Daz users, and could theoretically provide a better user experience to Daz users and charge a premium for it.   Daz has the precise kind of customer base that would be interested in that kind of service, as long as it's affordable.

    This would be an especially attractive option for semi-casual users who have more money than time.   In my experience playing MMORPGs, some of the people who spend most on Pay-to-Win offerings are that kind of customer.  One of the most off-putting things about starting off with Daz, in addition to the learning curve, is how agonizingly slow getting a satisfactory image can be due to render times on machines not yet optimized for rendering.   It could also be an attractive alternative for PAs who could focus on creating new and better assets while sending off their renders to cook somewhere else. 

    devil And if you're going to disable multiple instances of Daz, this would become an even more attractive option. devil

    This would be a far better approach to increasing revenue than trying to sell gold stars for forum avatars.

  • nemesis10nemesis10 Posts: 3,819
    Asari said:
    nemesis10 said:
    SBibb said:

    Things that could potentially make it better:

    • early access to new tools
    • access to HD-tools and d-force hair tools (like PAs get)
    • Allowing coupons to roll over (max one month) - may not be reasonable, nor feasible, but it'd be nice
    • More 'big prize' render contests (though I know you've got your hands full as it is wink )
    • More previews on upcoming stuff (though it's hard to get people to keep to an NDA)

    Ooo, yes! Being able to access the HD-tools and d-force hair tools would be nice, and would make a nice additional perk to being a PC+ member. Granted, I don't know the mechanics behind this for feasibility, but I'd definitely like to see it taken into consideration.

    I won't start  saving up for it wink

    Novica mentioned the sneak peeks which had the problem that no one would keep them exclusive so that, very quickly, they would show up in the Renderosity Forums etc...  I think the propritary HD tools have the same problem; Daz3d has legal power if a PA were to try to sell or release their tools to a bootleg siite  but I suspect that if they granted access to Platinum Club members that it would be  quicker and easier to just hand over the tools and the research money directly to their competitors and cut out the middle man....

     

    If not wanting to see HD morphs and dForce hair at Rendo is the only concern they can include a license agreement for the use of the plugins or tools that whatever has been created may not be used for commercial purposes. Isn't that with the educational or school licenses of software, or what creators of merchant resources include? Most of them include a provision the end user is not allowed to use them for freebies. In the same way PC+ licenses would prohibit commercial use of the creations made with those tools, unless they are sold exclusively via Daz store. And DAZ could also forbid distribution as freebies, like you have with most merchant resources.

     

    If Rendo is smart they won't even accept a product done PC+ user submitted because they would open themselves for legal liabilities. And if they accept such a product DAZ can demand they take the product down immediately and take action against said PC+ member.

     

    People might share their creations as freebies although they are not allowed. While I can imagine this happens often with merchant resources - for HD morphs and dForce hair the appeal seems significantly lower to do this from a user's perspective. Or do we expect a steep increase of HD morph freebies or dForce hair uploaded via dropbox or sharecg if those tools becomes available for non-commercial use and prohibited for freebies?

    Here is where all of that falls apart:

    1) Users view license agreements as mumbled suggestions from crazy people; consider how often educational licenses are bootlegged.... 
    2) Unlike resources, loosing control of propriatary tools becomes an infinite source of bootlegging which is why your computer security companies guard their proprietary tools or Coca Cola and Pepsi guard their recipes.
    3) An outside vendor has no legal requirement to guard someone else intellectual property when the creator puts it out in public so you probably can't sue someone for selling the product of a tool so Daz3d wil have spent the money for the research and development but is donating it to their competitors....

  • mmalbertmmalbert Posts: 412

    I got the survey and I left the Platinum Club after the original Genesis figure was released.

    I joined the Plat Club back in 2007 and loved it, but by the time Genesis came out there was just less stuff that appealed to me and so I stopped renewing my membership.

    More decent male content would be an incentive for me to join again, but there'd have to be more variety than clothing based on popular TV shows,movies, etc. A large part of my M4 wardrobe came from the Plat Club but there hasn't been as much variety for later Genesis male figures. The outfits I did like I bought at regular store prices (but on sale.)

    Other recent PC items I've bought at regular-store-prices-but-on-sale include updates to old products, like BRC Cloisters, the Trinity Atrium, and Disconsolation Fallen. I've got the Hallowed Eve Revived in my wishlist. More updates to older products like this would interest me. What's mostly in my wishlist are props and environments. More than a few Petipet vehicles...

    I'd be a tough customer to bring back though because I have a ton of stuff, I am kinda picky in my shopping, and I don't buy character bundles (there are way too many of them these days anyway) and so while the discount coupons were nice, I don't really miss them much.

    I do miss the sneak peeks, but it seems those have gone by the wayside judging by comments here, and the crazy fun of some of the sales, like the ones where folks lobbied for votes. There were PC product freebies available on the PC forum too; I have no idea if those are still available. I remember some props, clothing textures, that sort of thing. I got at least one V4 outfit for free -- Urban Fae maybe?

    The weekly freebie is probably what I miss most, but I can still take advantage of one of them with a purchase, if I really want a particular freebie. My wishlist is 8 pages long; it's not hard to find something on sale to buy.

    For people starting out with DS, though, the PC is a fantastic deal and I'd recommend giving it a try for a few months at least. 

    And fwiw, I don't subscribe to Renderosity's version of the PC either, though I do buy a number of those items at the higher prices (but on sale, ha!)

     

    McGyver said:
    wiz said:

    There was a survey and I didn't get one?

     

    I didn't get one either, but I'm pretty sure it's because I'm not a PC+ member.

    I perused this thread and it seems to be an odd survey, but some of it seems like they were questions that you might want to ask non-PC customers... but my understanding of the survey is incomplete from various statements that may or may not accurately reflect the original information.

     

  • AsariAsari Posts: 703
    edited October 2019
    deleted
    Post edited by Asari on
  • caravellecaravelle Posts: 2,662

    I just did the survey. I had to send it a few times and don't know if it arrived at all. Maybe Survey Monkey's commercial is the sign that the transmission worked...

  • Faeryl WomynFaeryl Womyn Posts: 3,739

    I took the survey, only had to click done once, now I can't access my store credit, get some error page, so I don't even know if the credit has been added to my account. Of course I also don't know if that credit is only if I had the PC membership, which I don't.

    I don't buy things because they are on sale, I buy them cause I need them for something, and on the rare ocassion I can grab a freebie with a purchase. 9 times out of 10 I can't afford even the things I need, yes they go on sale, rarely when I have money.

    So I ask you, who  really needs a discount here, those who already get a discount with their PC membership, or those who don't have that option.

    I'll check my account again tomorrow, it's probably a glitch, they are so common these days.

  • I think the issue with the store credit page has been happening for a little while, I just didn't have the patience yet to fight the forum search to find a solution to check that. However, I expect it to be a few days until credit applies. I can't think of any reason you wouldn't get credit for the survey, it was questions about the PC but never said it was only for PC members from what I could see.
  • L'AdairL'Adair Posts: 9,479

    I took the survey, only had to click done once, now I can't access my store credit, get some error page, so I don't even know if the credit has been added to my account. Of course I also don't know if that credit is only if I had the PC membership, which I don't.

    Two things…

    One, I've read that the store credit is supposed to be distributed next week. I assume it will be easier for CS to do all of them at once.

    Two, anytime you check your Store Credit and get the error page, try putting something in your cart. It will probably take two tries with the first one not actually going into the cart. Then try the Store Credit page again. Someone taught me that trick, though the page hasn't errored for me since.

  • actually daz does have a render farm of sorts by the name of Jack Tomalin 

  • SixDsSixDs Posts: 2,384

    Relative to the issue of the credit, I don't believe that the offer said specifically that those completing the survey would get a store credit perse, at least to the best of my recollection. I don't think that would work anyway, since I do recall that it said the $5 would be for the purchase of DAZ Originals only. That would seem to suggest that, when it arrives, the credit would be in the form of a coupon code that could only be applied to DO's. That's what I'm expecting to appear as a banner when logged into my account one of these days, but I guess we'll have to wait and see.

  • actually daz does have a render farm of sorts by the name of Jack Tomalin 

    While that's true I run a render farm, it's not associated with Daz per se.. I think an official solution would have to be a bit more than 4 2080ti's stuck together:)

  • KeryaKerya Posts: 10,943

    Quoting the email:

    To thank you for completing the survey, we'll send a coupon for $5 OFF a Daz Original this week.

     

    So, a coupon will be sent, either by mail or with a popup at the store.

  • I got a store credit for the $5 ... unfortunately though with the store's other issues atm, it isn't recognizing all PC memberships so it'll be awhile before I spend it!

  • actually daz does have a render farm of sorts by the name of Jack Tomalin 

    While that's true I run a render farm, it's not associated with Daz per se.. I think an official solution would have to be a bit more than 4 2080ti's stuck together:)

    that's why i said of sorts laugh and we know you 

  • Charlie JudgeCharlie Judge Posts: 13,281

    I got a store credit for the $5 ... unfortunately though with the store's other issues atm, it isn't recognizing all PC memberships so it'll be awhile before I spend it!

    Just checked and I haven't gotten mine yet

  • I got a store credit for the $5 ... unfortunately though with the store's other issues atm, it isn't recognizing all PC memberships so it'll be awhile before I spend it!

    Just checked and I haven't gotten mine yet

    Had you contacted CS? I did when the survey was only looping and would not complete. So maybe coupons come out later and I've got mine already?

    On a happy note, they've fixed the PC membership recognition situation [at least over here] and so we're back to happy shopping! Shaders!!!

  • No, I do not think the $6 off $18 is for one item only. It is as I said--it doesn't stack, and if I have to use it on full-price items, I'm better off waiting for a sale and letting the coupon go unused. Allowing the coupon to stack or reducing the threshold amount of $18 would make it more useful (and therefore give PC club more value).

    Sure it does. The $6 off $18 stacks with everything except Fast Grab and discounts which require you to enter some other coupon code. Normal 50% off this or that type of product stack with the $6 voucher just fine. I know, because if I had to buy products full price to use that voucher I'd have never used any of them, and I use mine just about every month. This month I used it on a fistful of "PC+ for the day" items and a "Friends of the sale" item at 55% off.

     

    I would like to see those  $1.99 older items with low resolution disappear (if not given away as rewards for members). Not only that it looks bad on renders but also a source of frustration as it requires Iray compatibility (and such) with Daz 10+.

    Please don't remove the old $1.99 content. There are some real gems among that stuff, and not everybody wants to use the latest and greatest. Maybe consider lowering the price of all two-generations-ago (i.e. currently G2) content to $1.99 though.

  • WendyLuvsCatzWendyLuvsCatz Posts: 40,189

    I am kicking myself for all the Collective 3D stuff I am missing each day in PC+ for the day by not renewing 

    but

    I am also reminding myself as I look at my gas and electricity bills sitting by my phone I simply could not of rejoined and paid for all the goodies every day anyway

    its an excellent subscription model but if you are broke you are broke, if DAZ put every pro bundle on sale for $5 today I still couldn't buy any laugh

  • NovicaNovica Posts: 23,925

    I am kicking myself for all the Collective 3D stuff I am missing each day in PC+ for the day by not renewing 

     

    PMed you 

  • WendyLuvsCatzWendyLuvsCatz Posts: 40,189

    I don't need anything 3D right now lovely as it all is, I just bought myself nut clusters instead and mangos 

    11K items in my DIM downloads I am OK yes

  • nonesuch00nonesuch00 Posts: 18,762

    What? If the old $1.99 stuff ever disappeared so would me rejoining the PC+.

  • KeryaKerya Posts: 10,943

    What? If the old $1.99 stuff ever disappeared so would me rejoining the PC+.

     

    And I wouldn't think of rejoining ... People's point of view is obviously different.

     

  • jakibluejakiblue Posts: 7,281

    I took a break recently, from art and daz and pc+ for quite a few months. I only came back to PC+ membership with the anniversary sale, as I was hoping to get membership on sale. 

    1. The biggest reason I pay for PC+ is the prices. That's the #1 reason for me. The extra discount on DO's helps, as do the items released each week for PC+. I wouldn't pay "full price" for them, as most of the clothing items only have one texture and you have to buy another product to get more textures. PC prices, yeah sure, I'll do that - non-PC prices? No way. 
    2. The coupons are good - although I find the "$6 off $18 total" is the one that I often have to let slide, or am scrambling to use. It means that I am definitely spending at least $12, which is actually about $18AU and often, I can't swing that. So I really think of it as 1 coupon I get with membership.

    Keeping in mind these are just my personal opinions - what I think and what I would like to see could be the complete opposite of what someone else wants - here are some thoughts...

    1. Tutorials etc in the PC+ forums. Everything from iray lighting, to how to texture, to good composition in a scene, to the breakdown of promo images used at daz. Video or print, doesn't matter - although I like visual learning, it's also good to be able to print out a tut to read at leisure or keep for later. 
    2. More lights, props/scenes and utilities as PC+ items. Again, this is personal opinion - there's probably thousands of members who love clothing and figures and poses. But I'm finding I'm purchasing more props/scenes from PC than dresses or skirts or other clothing - and I rarely buy a character. 
    3. No more PC+ products that are add on's for full priced non-PC products. In a way, I feel a bit cheated when they come up - if I haven't spent $25 - 35 on the item, it almost makes me feel penalised when a $3.99 add on turns up as one of the PC+ weekly items. 
    4. Birthday coupons/credit! Wouldn't it be awesome to get a $5 gift voucher, or a coupon for $10 off any DO on your birthday??
    5. The PC for a Day items have been teh MOST FUN for me this sale - what about doing 1 (or 2) PC for the Day item each week, when the new PC items come out, available to PC members only? Yeah, there's a huge chance long time daz users have probably already got it, and you'd have to find a PA who would be willing to allow one of their products go for that low price, but just a thought? 

    Like everyone else, things like forum avatars are not appealing to me at all (i find them kinda ridiculous actually) and exclusive products to PC members only also can create a bit of a bad aura - unless those items are always and forever available to the end of timeSo you could come back to the PC membership if you dropped it, and those items would still be available to you. Not like the weekly freebies that you miss out on if you haven't renewed or even forgot they were there. The biggest drawback to PC to me is the price - and that's simply because of my own personal financial situation, and that I am not US based, and the US dollar is worth about 60c Aussie. So while things like the pro bundles are great deals if you are PC member, you can almost double the cost of them to us aussies, so they don't become such brilliant deals. But DAZ can't make everyone around the world happy all the time, so that's understandable. 

  • Kerya said:

    What? If the old $1.99 stuff ever disappeared so would me rejoining the PC+.

     

    And I wouldn't think of rejoining ... People's point of view is obviously different.

     

    Therein lies the problem :D

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