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Install Manager Issue

FenixPhoenixFenixPhoenix Posts: 3,181
edited September 2019 in Technical Help (nuts n bolts)

I'm unable to log into Install Manager. It seems that my password isn't recognized. Is this a temporary issue? Anyone else getting it? Or should I change my password just to be safe?

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Post edited by FenixPhoenix on
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Comments

  • JansillaJansilla Posts: 39

    Also getting the same issue here: "unable to login to the specified account. Verify the email and/or password and try again"

  • ObsidianpoetObsidianpoet Posts: 95

    I am getting the same problem, can't log in with the program either.  And I have a client piece to finish.  :(  

  • FishtalesFishtales Posts: 6,211

    Started happening here after the forum went down earlier.

  • father1776father1776 Posts: 982

    same same

     

  • FenixPhoenixFenixPhoenix Posts: 3,181
    Fishtales said:

    Started happening here after the forum went down earlier.

    Yeah, I noticed this which is why I thought to ask. Wouldn't want to change my log-in details and still have the same problem; lest I end up unable to log into the forums as well.

  • Mimi_64034Mimi_64034 Posts: 79
    FenixPhoenix said:
    Fishtales said:

    Started happening here after the forum went down earlier.

    Yeah, I noticed this which is why I thought to ask. Wouldn't want to change my log-in details and still have the same problem; lest I end up unable to log into the forums as well.

    Many thanks for this information. I've never had this problem before. So as you said I also hope it will be solved soon.
    It would be very annoying if I couldn't install new contents again soon. wink

  • Kiwi-HawkKiwi-Hawk Posts: 88

    I't NOT fixed yet

    I was fine till I updated to 4.12 BUT not both my rigs are locked out

  • docbotherdocbother Posts: 107

    Probably DS 4.12 downloading overload.

  • ramastersramasters Posts: 91

    Same issue.

  • CherubitCherubit Posts: 994

    Me too. Probably will get fixed later, good to know i wasn't the only one, means there's an easy fix.

  • EightiesIsEnoughEightiesIsEnough Posts: 1,229

    I am not only having trouble with Install Manager, but also having trouble trying to get into DAZ Studio 4.11.  Maybe I should install the 4.12 right now while I have a chance.

    I had no problem logging on to these forums, though.

  • shinkei7_c002d6ca71shinkei7_c002d6ca71 Posts: 7

    Same problem and I just purchased content. Guess I'll have to manually install.

  • nomad-ads_8ecd56922enomad-ads_8ecd56922e Posts: 1,994
    edited September 2019

    I was having a 504 gateway error a little bit earlier, too, about the time I was deliberating as to whether to add one more thing to my shopping cart before pulling the trigger...  and then loading a fresh copy of the shopping cart also had trouble... then went back to working, so I went ahead and hit purchase.  Then Install Manager started giving me the error everyone else came here about.

    I guess the trouble is due to everyone and their parakeet downloading the new version of Daz Studio all at once, and stuff.  :D

    At least the forums are still working.  :)

     

    Post edited by nomad-ads_8ecd56922e on
  • Serene NightSerene Night Posts: 17,704

    I wanted to download install manager, and the 64 bit windows version, is not showing up as available for download- it just spins and spins.

     

    I suspect the site is getting hit with a lot of traffic because of the 4.12 upgrade

  • nomad-ads_8ecd56922enomad-ads_8ecd56922e Posts: 1,994

    Yup. all those dang parakeets. :D

     

  • evitcanievitcani Posts: 14

    Same issue here as well. 

  • MouserMouser Posts: 675

    Cant login either.

  • DolbomirDolbomir Posts: 73

    Site is slow in general at the moment. Same issue happening to me with the install manager... I say we wait it out and try again in a staggered manner (good luck coordinating that :P) so as to not overwhelm the servers?

    ...isn't daz using CloudFlare cdn? @.@ how do you overwhelm a major cloud cdn provider?!

  • Cris PalominoCris Palomino Posts: 12,455

    Ok, so I was told log out of daz and close down dim, then log back in and re-open dim and that worked.

  • evitcanievitcani Posts: 14

    I'm able to login, but all downloads fail. 

  • bjoernb78bjoernb78 Posts: 153

    Massive server overload, I guess. Still can't download my purchases since several hours. -.-

  • FishtalesFishtales Posts: 6,211

    Downloaded everything fine this morning without doing anything other than restart DIM.

  • EightiesIsEnoughEightiesIsEnough Posts: 1,229
    edited September 2019

    Had no problem downloading the 4.12 64-bit update manually yesterday evening.  I failed around 5:30 p.m. ET, but about 15 minutes later I downloaded and installed successfully.  iI am thinking traffic slowed down by the time I installed.

    Post edited by EightiesIsEnough on
  • Cris PalominoCris Palomino Posts: 12,455

    Yeah, I would imagine there are a lot of people downloading. I'd give it a couple of days if you can.

  • momirborockimomirborocki Posts: 3

    Can't connect neither to DIM nor to DAZ studio and I need it fast! Any suggestions?!

  • DrNewcensteinDrNewcenstein Posts: 816

    DS also cannot connect. Server upgrades are a thing.

  • Those ThingsThose Things Posts: 1,145
    edited September 2019

    Can't login to Install Manager or Studio here either. 

    Post edited by Those Things on
  • rebelgraphxrebelgraphx Posts: 224

    Same thing here, no connection to install manager

  • RHatchRHatch Posts: 50
    DrNewcenstein said:

    DS also cannot connect. Server upgrades are a thing.

    Or even, heaven forbid, download mirrors.

  • Cris PalominoCris Palomino Posts: 12,455
    Cris Palomino said:

    Ok, so I was told log out of daz and close down dim, then log back in and re-open dim and that worked.

    Just making sure people are trying this. It's how I was able to get in.

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