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Licensing Agreement | Terms of Service | Privacy Policy | EULA
© 2026 Daz Productions Inc. All Rights Reserved.
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@richardandtracy I got Alessa in https://www.daz3d.com/alessa-and-aloisia-fantasy-outfit-bundle a long time ago. These things happen. Best thing to do is load her up and render her!
Isn't there a return policy?
You can return option within 30 days of purchase date.
https://bugs.daz3d.com/hc/en-us/articles/115003500163-What-is-the-Daz-3D-Refund-Policy
A return policy on freebies? I'm pretty sure it's against the return policy to return an item you bought in order to buy it again at a lower price (or get it for free). I never wanted to do that, so I've no idea how it works in practice. I've only actually returned one item in all the time I've been here.
Ah, yes, my bad. Here is the relevant part of the return policy:
Any items already owned in your account cannot be repurchased to take advantage of recent or current discounts. Refunds or price adjustments on past purchases, based on newer promotions or sales, will not be provided.