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I try. I can be on the reserved side so although I may be watching you (Novica) I won't say anything.
I see Cath (Mec4D) and FirstBastion were mentioned, and I add my vote for them too. Age of Armour is also a great person.
To tell the truth, most of the vendors/freebie makers I've ever deliberately interacted with have been quite nice to me - even when I was doing the thing that makes some people put me on ignore lists, i.e. giving unsolicited advice!
But I have my grudges (say, against someone who has openly displayed a prejudice against Russians, among other things).
Most people seem to be especially vulnerable to attitudes possessed by their older relatives. Personal experience can go a long way towards correcting that. My father hated Germans, so when the Army stationed me in Fulda, I was a bit apprehensive, to say the least. Turned out to be some pretty good people, warts and all. Just like Americans.
And the crap in the media (American and Russian). I actually got to spend some serious time with Russian soldiers in the '80s, and they, too, were some pretty decent folks. I walked away with the realization that if they all wore the same uniform, it would be hard to tell the difference between Russian and American soldiers.
Personally? I believe that Russia and America should be best friends, and would be if the damned politicians would just get the hell out of the way. We have too much in common to be adversaries.
Yeah, I have seen several times when someone bought six of my products in one go, and I'd love to offer them a free product or coupon or something. Or if I could tell if someone regularly bought everything I did on release, I'd certainly give them free swag. We get no information on who purchases from us, unfortunately.
Thanks for the shout out Novica. I try my best to be helpful.
My own personal shout out goes to Allesandro and Kendall Sears. I had many issues a few years back getting Look at My Hair to function on my computer. They both went above and beyond to try to help me troubleshoot the issue through multiple emails, and even deactivating and issuing new serial numbers so I could try other options. The problem turned out to my funky hybrid video card, and I got it working on a new rig. I can't thank them both enough for all the dedication.
Thank you Petercat =) I'll answer in a PM if you don't mind, so as not to hijack the thread.
I can't believe I hijacked my own thread, there. *shakes head*
It almost seems invidious to mention names, but then again I genrallly have not had too many passages of discussion with PAs. Those that I have (either here or elsewhere) have always been polite and helpful. Cath (MEC4D) has to be mentioned, purely for her genuine desire to empty her store into your lap if you ask for a single item to be given as a prize, not to mention all her freebies (nor her paid-for items either!) SickleYield goes that extra mile to be helpful with information,tutorials and stuff and suceeds splendidly, not to mention great products too! Ann of ARTCollaborations has always been a bastion of grace and generosity, who also just happens to produce some great products. DzFire, too, is generous with his time and products, which just happen to be great.
I'm bound to have forgotten someone, so if so I humbly apologise, just slap me round the back of the head! :)
Watch away! Feel free to PM me if there's anything we can do for you on the Art Studio thread. I can't keep up with which vendors we've done recently, and I have something from most of them. I get emails when people PM me, or I'd forget too!
If I can put another 2 cents in. I think it maybe that all vender's & PA's that make great the products sold here at daz, Its more than just a 3d models its their support that makes them really great. And is why I keep coming back. Daz's PA's are the most talented content creator artist around.. Some of the the PA's I have had the pleasure become fiends with, some of them are just mere acquaintances. But all of them are very talented & supportive, when it comes to their Products. I think a lot of what sells their products are the beautiful promo renders they use that catch my eye and entice me . Some of the promos are really inspiring and I don't think that is mentioned enough.
And I also would also like to give a shout out to some who is not a vender but really supports the forums and that is Novica. I say this because if it were not for some of her reviews on her thread. about the products here, some of which I may never have purchased or over looked until I was able to see the products in use and read about the products I had in question weather or not i wanted to buy them..
So yes I give Novica a huge hand of thanks for those reviews and taking the time to present them to us.
I had the Sakura Skater freebie outfit by Mint3D, intending to use it in a freebie contest. Problem was, her site went down, and it was lost, not online anymore. I sent the original zip back to her, and she posted it on Rendo in time for me to use it! Not only that, in gratitude for saving her old freebie, she gave me one item from her store. Very gracious of her.
Also check the readme, there is usually a personal email address available.
I have to agree with this. I had a horrible time getting it to load on my laptop and he was extremely patient and helpful and answered very quickly. 6 or 8 emails later it was up and running. Many of the others that have been mentioned I agree with as well, just top notch, professional, friendly and helpful people. And to me, its such a bonus to be able to get to know the people behind the product even just a little. It adds value. I want to support real people, not a faceless entity whenever possible. When vendors interact with their customers, it becomes far easier to make the choice of what and from whom to purchase.
I've had some really cool vendor interactions over the years, from help with products to even recieving free gifts! Stonemason, 3-d-c at Renderosity, 3feetwolf at Renderotica, Zeddicus, and I'm sure many others I've simply forgotten (but am no less thankful to!). Not to mention the generosity of all the freebie providers over the years, you all rock!
I was reluctant to mention Zeddicuss, but have since learned he/she has a store here so it is probably okay. I had actually wishlisted a couple of things from this shop and hadn't even realized until I looked. I have purchased from Zeddicuss in the past on that other site and got a surprise free gift for being a valued customer. It came right out of the blue and I really appreciated the gift. While all of my purchases were on the other site, I immediately looked at the store here when I found he/she had a shop and I already had a couple of things on my wishlist so I bumped them up higher on the wishlist to get as soon as I had funds by adding a comment to remind me that this is someone I like doing business with. Even though everything happened over on the other site, all that good customer service and goodwill will filter over here and make me spend money at the shop here as well.
I got a free gift from Zeddicus as well this year, and also from Vyktohria (their Rendo stores). Funny enough, despite having purchased several thousand products at DAZ I don't recall I've ever contacted a vendor here - maybe because there's no direct/easy way to contact them (I've always had the impression that problems should be directed to DAZ support instead). I've talked to a number at Rendo though because they have a direct vendor contact system there (which I wish DAZ also had) and usually also suggest contacting the vendor if there are problems with a product. .
At Rendo the PAs are required to do thier own customer support and they get the user name of every person who buys one of there products. Here Daz does the customer support and they (Daz) contacts us if they can't answer the question and then relays our response to the customer. We do not recieve any indication of who bought our products so we have no way of knowing. PAs who browse the forum to provide assistance and reply to comments are going well above the standard PA agreement here, so while it's wonderful that you all are acknowledging those of us that do, please don't punish those PAs that don't, a lot of the new ones just don't know, and a lot of the older ones stay away to avoid the rampant negativity that overtakes the forums a lot of times.
I can't exactly blame those PAs that stay away from the forums especially some of the new ones considering some of the negativity I've seen about some new products. While it is nice to acknowledge those things that have made us happy to deal with a PA here, I also have been around enough to know that DAZ takes away some of the personal contact that PAs could have with their customers simply by the way they are setup. There advantages and disadvantages to each type of store and you just have to roll with how a store deals with customer service. And, I have to say, I have had wonderful experiences with the DAZ customer service so I can't complain about any PAs because I simply haven't had any bad experiences.
I do wish that DAZ would, at least, let vendors know who has purchased their items. I never thought to tag my art work with vendor names when I add it to the gallery. I have had a couple see my work and actually comment on my page which is nice. I have no idea how they might have learned though that I used their products except that I tend to try and list all products used in my pieces. I may have to start doing that as I love showing a vendor how I decided to use their product especially if I used it in a way not intended.
When you list one of our products we get an email notification about it.. though sometimes (okay, regularly) it's not until months after the fact. I have no idea why it takes to so long.
So, do PAs every search their name in the gallery to see what pops up? Just curious if using the tags would get a vendors attention, so we can say "Hey, your product was used here. Thanks for making it."
I don't but I have no idea about others.
I wouldn't penalize a vendor for not interacting, as knittingmommy has said it can get kind of dicey around here sometimes. People tend to forget sometimes that vendors are people too sometimes. But, if I am shopping and I am waffling about something, knowing who the vendor is and how any interaction with them has gone, might tip me over the edge just enough to spend that little bit of extra. Its not going to stop me from shopping with other vendors unless I have persoally seen them behaving badly. Edited to add that interacting with your customers in a positive manner is good business sense from my own experience selling lampwork beads. The more I interact with my customers, the more often they come back, the more they buy and the happier they are. its one of the reasons I am relatively successful on Facebook with the beads in a relatively small, very niche market.
Edited - nice should have been niche lol
Now now.. you can't get saying stuff like that and not providing links.. =P =)
I wouldn't think to do a search for my name since if the product is listed as used we get the notification. In other words I would not expect to see any I didn't already look at when I got that notification. Which I and most of the PA's I know do. Look at the links from the gallery when we get the notifications. There are a few really big sellers who simply do not have the time for that even with the few people who do regularly tag products used. If someone has not bothered with listing the product I can't believe they would take the time to tag the pa to be honest. It seems a counter intuitive way to do it.
There are scores of reasons not all PA's frequent the forums. It can range from the negativity to simply not having enough time. Staying half way aware of what is going on in the forums can be a huge time sink/productivity nuke and there are some who put that time to other things. When you work an average of 10 hours a day (or more) you may not want to read forums in your "free time". I spend more time on the forums because I spend more time doing test renders and have all those little chunks of wait time to look. Most products are going to have far less of those "wait" times and so less time for the PA's to glance at forums.
I admit to thinking that the time I do spend on the forums is as much risk as reward. I can be outspoken, quick to defend my friends, and bluntly honest some time and that doesn't always play well. I try and tell my self that the risk is worth it since I do have an opportunity to pick up information I might not other wise get and to try and disseminate information as well. But who knows, I may spread more ill will than good.
I would also add to what Khory says. Please remember that we are a global community on the internet. Both PAs and customers hail from every part of the world these days. Not feeling confident in communicating in a language other than your own is not an uncommon thing. Sometimes people are capable of doing great work, but are not comfortable interacting with others. Heck, that's why some of us are on the internet to begin with. One of the reasons some of the PAs are with Daz, other than their talent, is that Daz then handles customer relations. Customers may feel that some PAs are not very obliging, but if you keep in mind that we are, first, people and that people have varying degrees of what they feel capable of or comfortable with doing, perhaps they could excuse us for our all-too-human shortcomings. The first choice, as always, is to submit a ticket as they are your interface for reolving issues as well as contacting the PAs if needed.
You're always delightfully helpful- speaking your mind IS good, because without discussion, group-think can take over. We need people who make us think!
We actually don't get notifications everytime one of our products is listed as being used. We only get the notifications when the image has gathered enough thumbs ups, or likes.
Oooohhh, makes sense... but makes no sense.. I wanna see all of em, that's the best part of this career!
Lol okay https://www.facebook.com/SilverRiverJewelryandGlass/?ref=aymt_homepage_panel ; this is my wall for beads. I don't usually sell from the wall, I sell on closed groups in facebook (kinda like ebay without the fees and far better managed by the mods who run the pages). I make fairly simple beads, there are people out there who do this for a living that make miniture works of art. I have a day job and I never torch when I am tired so I can only torch on my days off. So once a week, twice if I am really lucky and have nothing to do with family etc.
Totally agree - and yes it is a risk and I totally understand that a lot of people won't have time because, well, they have a life. And truth be told I am far more social on line than I am in real life. But there are plenty of days when I post my beads and run and only check in on them twice a day to give them a bump because that's all I have time for.