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Login failure

golem841golem841 Posts: 222
in New Users

Be it with Studio 4.24 to the latest DS 6 beta I have a connectio failure.

I must work offline : is there a known issue about this ?

Comments

  • felisfelis Posts: 6,607

    What does it say when you try?

  • Richard HaseltineRichard Haseltine Posts: 111,890

    What security software are you using?

  • golem841golem841 Posts: 222
    edited September 13

    When I open any version of DazStudio, at the welcome pop up, I click on ok to log in, I have a loging failure ; communication to the server failed. 

    My security software is the enbedded windows antivirus (Win 11 Pro latest update) Daz is also authorized via the inbedded firewall.

    It happened a few weeks ago. And I have to work offline.

    Post edited by golem841 on
  • felisfelis Posts: 6,607

    Can you login with DIM?

  • golem841golem841 Posts: 222

    felis said:

    Can you login with DIM?

    No problem with DIM, it's kind of weird. I can access to all my libray on the Daz Site.

    It's onmy login within studio that is stuck. 

  • felisfelis Posts: 6,607

    Are you premier member?

    If not, and not using Connect, there isn't actually a reason to log into Daz Studio.

     

  • golem841golem841 Posts: 222

    felis said:

    Are you premier member?

    If not, and not using Connect, there isn't actually a reason to log into Daz Studio.

     

    I'm only Daz plus, not premier. I figure that login is not a necessity, but it's strange that connecting vanished.

  • felisfelis Posts: 6,607

    Something must interfere with the login, but beside security SW I don't know what it can be.

  • golem841golem841 Posts: 222

    I have installed the windows official power toys, I may need to watch if they interfere with network connections.

  • LeanaLeana Posts: 13,627

    What kind of error do you get exactly? Is there a detailed error message in the log?

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