New Year, New Sales Thread: Report Issues Here 4 "Reporting Only"

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Comments

  • LorraineLorraine Posts: 1,065

    vwrangler said:

    In fact, none of the discounts on new items are working properly. The discount is supposed to be 45% today even before applying a coupon, and that's not happening.

    Wow, I didn't even notice that!

  • jmucchiellojmucchiello Posts: 2,114

    vwrangler said:

    jmucchiello said:

    Lorraine said:

    New daz+ release going to oops page https://www.daz3d.com/se-nekobimi-dessert

    I got to the page and even put it in my cart. But.... It's inactive in my cart.

    That's weird. As you can see from the post above, it went into my cart just fine. I added it directly from the sale page, and not the individual item page. That shouldn't make a difference, but maybe it did? 

    There was no cart button on the main sales page when I tried. So I had to go to the individual page to get my result.

     

  • And nothing works today, I wwill dump the cart and abandon it.

    none of the codes work, I have tried several times sad

  • Cris PalominoCris Palomino Posts: 12,978

    Guys, can you check again, things should be fixed now.

  • jmucchiellojmucchiello Posts: 2,114

    Question

    Friends to Remember

    Use code FRIENDLY10 with a Debut New or Golden TIcket to get up to 10 of each:

    This only works if the golden ticket item is in the cart. Is it supposed to work with GTs from prior days?

  • nemesis10nemesis10 Posts: 4,016
  • vwranglervwrangler Posts: 5,048

    Cris Palomino said:

    Guys, can you check again, things should be fixed now.

    Prices in cart are fixed. 

  • Cris PalominoCris Palomino Posts: 12,978

    nemesis10 said:

    Please let "Them" know that https://www.daz3d.com/dforce-dancing-dragon-shinobi-ensemble-for-genesis-9 has no download.

    Reporting. 

  • Cris PalominoCris Palomino Posts: 12,978

    jmucchiello said:

    Question

    Friends to Remember

    Use code FRIENDLY10 with a Debut New or Golden TIcket to get up to 10 of each:

    This only works if the golden ticket item is in the cart. Is it supposed to work with GTs from prior days?

    We tried it and it worked with older GTs. We had just fixed the issue. Can you try again and show your cart if it still doesn't? 

  • ElorElor Posts: 4,116
    edited September 11

    jmucchiello said:

    Question

    Friends to Remember

    Use code FRIENDLY10 with a Debut New or Golden TIcket to get up to 10 of each:

    This only works if the golden ticket item is in the cart. Is it supposed to work with GTs from prior days?

    If you scroll all the way to the bottom of that section:

    Items must be simultaneously in cart for discount to apply.

    It'll only work if you have a Golden Ticket or a Debut New in your cart.

    Post edited by Elor on
  • jmucchiellojmucchiello Posts: 2,114
    edited September 11

    It works. I've seen the Neko thing inactive again. But it works in the cart. then I refreshed again and it was fine. Very odd.

    I've checked out now so I can't try again. :)

    Post edited by jmucchiello on
  • LorraineLorraine Posts: 1,065
    edited September 11

    Cris Palomino said:

    jmucchiello said:

    Question

    Friends to Remember

    Use code FRIENDLY10 with a Debut New or Golden TIcket to get up to 10 of each:

    This only works if the golden ticket item is in the cart. Is it supposed to work with GTs from prior days?

    We tried it and it worked with older GTs. We had just fixed the issue. Can you try again and show your cart if it still doesn't? 

    Still not working for me, comes up coupon not valid each time I try. Sorry, I had to do two screenshots on my tablet. The three items are all from the g8/8.1 selection, and i bought yesterdays golden ticket.

     

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    Post edited by Lorraine on
  • ElorElor Posts: 4,116

    Lorraine said:

    Still not working for me, comes up coupon not valid each time I try. Sorry, I had to do two screenshots on my tablet. The three items are all from the g8/8.1 selection, and i bought yesterdays golden ticket.

    Do you have a Debut New or a Golden Ticket in your cart?

  • LorraineLorraine Posts: 1,065

    Elor said:

    Lorraine said:

    Still not working for me, comes up coupon not valid each time I try. Sorry, I had to do two screenshots on my tablet. The three items are all from the g8/8.1 selection, and i bought yesterdays golden ticket.

    Do you have a Debut New or a Golden Ticket in your cart?

    "We tried it and it worked with older GTs. We had just fixed the issue. Can you try again and show your cart if it still doesn't? "  

    This is what Cris wrote in her reply to the question of whether an older GT should work. If that is the case, i should not have to purchase an item i dont want

  • joannajoanna Posts: 2,772

    Lorraine said:

    Elor said:

    Lorraine said:

    Still not working for me, comes up coupon not valid each time I try. Sorry, I had to do two screenshots on my tablet. The three items are all from the g8/8.1 selection, and i bought yesterdays golden ticket.

    Do you have a Debut New or a Golden Ticket in your cart?

    "We tried it and it worked with older GTs. We had just fixed the issue. Can you try again and show your cart if it still doesn't? "  

    This is what Cris wrote in her reply to the question of whether an older GT should work. If that is the case, i should not have to purchase an item i dont want

    You asked whether older GT works, not whether owned GT works, and the answer to the former it "yes" while the answer to the former is "no." As you have to have a Golden Ticket in your cart for it to work. The promo clearly says "with Golden Ticket" not "if you buy or own GT."

  • ElorElor Posts: 4,116

    It's just a (likely very solid) guess, but I think someone mixed the featured artists selections: the latest one included items for Genesis 3 and older, while the legacy selection includes items for Genesis 9 and 8 (cache must be cleared too, to avoid confusion when price are going up in the cart), which is the opposite of what we had yesterday:

    https://www.daz3d.com/latest-golden-klay-x-artists

    https://www.daz3d.com/legacy-golden-klay-x-artists

  • Cris PalominoCris Palomino Posts: 12,978

    Elor said:

    It's just a (likely very solid) guess, but I think someone mixed the featured artists selections: the latest one included items for Genesis 3 and older, while the legacy selection includes items for Genesis 9 and 8 (cache must be cleared too, to avoid confusion when price are going up in the cart), which is the opposite of what we had yesterday:

    https://www.daz3d.com/latest-golden-klay-x-artists

    https://www.daz3d.com/legacy-golden-klay-x-artists

    Thanks, Elor, I've reported. 

  • Cris PalominoCris Palomino Posts: 12,978

    Should be fixed now.

  • Joe2018Joe2018 Posts: 313

    Something seems wrong with the store. If I got more than 5 wishlist items for all above five the price in the cart is 50% higher then the price on the product-page (only items with a reduced price).

  • TogireTogire Posts: 458
    edited 8:30AM

    The store behavior is weird.

    Today's offer are excellent and I started building my cart with wishlisted artist store items around 95% off with the KLAY-X-30 coupon.

    And all of a sudden, the discount droped and the wishlist extra 50% no longer applies. I did some tests and the final is identical for an item on the wihlist or a regular one. (and I have just 4 wishlisted items on my cart)

     

    Edit: I did some computation and the final price seems correct. I get 89% and 55%+30%+30%+50% is exactly this discount (O.45*0.7*0.7*0.5=0.11)

    The main issue is that the artist store is in complete chaos. The price of most products is displayed as 80% off and comes more expansive in the cart. I think that the previous behavior was computing the discount based on this silly discount of 80% (0.2*0.7*0.7*0.5=0.05 hence the 95%)

    This was obviously a glitch and has been fixed. But the price display is still completely incorrect.

    Post edited by Togire at
  • Daz Store is Daz Storing again.  

    When you add some items to the cart, like perspectx items https://www.daz3d.com/perspectx#filtered=1, the advertised price is lower than the price when you actually add it to the cart.  

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  • DasTriDasTri Posts: 245

    One of these days again...

    Had a cart at around $80 an hour ago. 
    Came back to push it down to my limit of $40, and it starts out at $220, not $80 anymore.

    Unfunny. Cleared. Perhaps I get myself a GT later today, but I will not waste my time to find out what happened.

  • Mino96Mino96 Posts: 5

    80% discount shown on product pages, but only 55% in cart

    There seems to be a serious pricing issue with the store today.

    I selected 7 products that were all clearly displayed at 80% off on their product pages. After adding them to my cart, all 7 products are only discounted by 55%, making the cart considerably more expensive than the prices advertised on the product pages.

    For example:

    Kabuki Rogue Clothing for Genesis 9 and 8 Female
    Regular price: $21.99
    Product page: $4.40 – 80% off
    Cart: $9.90 – only 55% off

    The product page even continues to show $4.40 / 80% OFF while the item is already marked “IN CART”, whereas the cart simultaneously charges $9.90.

    This is not an isolated product. The same thing happens to all 7 items in my cart.

    This is particularly concerning because a customer who relies on the prices displayed while shopping and does not check every individual item again in the cart could end up paying substantially more than the advertised prices.

    Could someone from Daz please confirm whether this is a known pricing error and whether it is currently being fixed?

    I have screenshots showing the advertised price and the different cart price.

  • LeanaLeana Posts: 13,514

    That's most likely related to the error that was fixed earlier, where "latest" and "legacy" categories had their items reversed. The 80% you see on product page is a remnant of the bug, while the price in cart reflects the fixed offer.

  • Jorune2112Jorune2112 Posts: 37

     

    I'm having the same pricing issue. Costs go up once added to my cart.

     

  • RagazzineRagazzine Posts: 109

    Jorune2112 said:

     

    I'm having the same pricing issue. Costs go up once added to my cart.

     

    As do I. 

  • Mino96Mino96 Posts: 5

    Leana said:

    That's most likely related to the error that was fixed earlier, where "latest" and "legacy" categories had their items reversed. The 80% you see on product page is a remnant of the bug, while the price in cart reflects the fixed offer.

    Thanks for the explanation. However, I don't think this can simply be dismissed as a remnant of an earlier bug.

    The store is currently advertising these products to customers at 80% off with a specific purchase price. In my example, the product page clearly shows $4.40 instead of $21.99, states “80% OFF” and “You save $17.59”, and even shows the product as “IN CART”.

    At the same time, the cart charges $9.90 and shows only 55% off. This is not limited to one product – all seven products I selected at the advertised 80% discount are affected.

    Regardless of whether this was caused by a technical error, this is misleading price advertising from a customer's perspective. Customers are being encouraged to select products based on one clearly displayed price and discount, while a substantially higher price is then charged in the cart. A customer purchasing several items could very easily fail to notice that the advertised prices have changed.

    Explaining that the 80% prices are remnants of a bug does not resolve the issue. The incorrect advertised prices need to be corrected immediately, or the advertised prices need to be honored.

    I do not consider it acceptable for the store to continue displaying specific 80%-off prices to customers while simultaneously charging 55%-off prices in the cart. Please could this be reported to Daz and properly fixed?

     

  • joannajoanna Posts: 2,772

    Mino96 said:

    I do not consider it acceptable for the store to continue displaying specific 80%-off prices to customers while simultaneously charging 55%-off prices in the cart. Please could this be reported to Daz and properly fixed?

    My guess is that the store is not displaying it since it was fixed. It's the DNS servers and your own cache not having caught up with the change, so you see the old page. Is it annoying? Yes. Is it fixable by Daz? No, because it was already fixed. It just needs to catch up on your end.

  • Jorune2112Jorune2112 Posts: 37

    joanna said:

    Mino96 said:

    I do not consider it acceptable for the store to continue displaying specific 80%-off prices to customers while simultaneously charging 55%-off prices in the cart. Please could this be reported to Daz and properly fixed?

    My guess is that the store is not displaying it since it was fixed. It's the DNS servers and your own cache not having caught up with the change, so you see the old page. Is it annoying? Yes. Is it fixable by Daz? No, because it was already fixed. It just needs to catch up on your end.

    I can confirm this. After clearing my browsers history, the prices in the shop are higher, but show up in my cart at a much lower price. So you need to clear your browser's cache/cookies to clear things up.

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