New Year, New Sales Thread: Report Issues Here 3 "Reporting Only"

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Comments

  • TogireTogire Posts: 443

    kpr said:

    Togire said:

    There is a new annonce that replaces the 25% off coupon mess

    Celebrate 25 Years of Daz

    Get an extra 10% off* your whole cart and an extra 20% off* Doorbusters

     

    Only problem. It does not work presently...

     

    ...

    You are correct --> No additional 10% discount on item already discounted by 65% (no coupons/tokens/doorbusters etc added to cart, just to chk) --> https://www.daz3d.com/house-in-witches-wood

    Nothing works. The extra 20% on doorbusters isn't applied either.

  • CybersoxCybersox Posts: 9,568

    Richard Haseltine said:

    Cybersox said:

    Question - since part of today's store page was not apparently updated properly, is the re-use of the 25-DOWN discount code from yesterday also incorrect?

    No, the code was the same for both days.

    Except, as the store page has now been revised to fix the other issue, there's now a completely different offer that replaces the 25-down discount... except the new offer isn't currently working either. :/   

  • barbultbarbult Posts: 26,568

    Is there any administrator here to inquire about the 10% off cart and 20% off doorbusters? Is it only for Premier members? It doesn't say that, but there is an out of place "What is Premier" button near by that makes me suspicious. 

    Screenshot 2025-11-09 183929.png
    510 x 439 - 33K
  • Ugh, I thinmk what happened is that fixing soem page issues has taken text from last weekend instead of tis wekend's proper offers - which means of course that theya re not working. We have flagged this up.

    This is the summary version (not fancy words) we were given for today's offers:

        Use code 25-DOWN to get: (useable 1x)
            Base: Extra 25% off 1 item
            Daz+: Extra 25% off up to 5 items
            Premier: Extra 25% off up to 10 items
             Excl daz+ and memberships
        60% off /flashback-finds, or 70% off with any new over $1
        Buy 112579 along with any other DoorBuster, DNR or Still new, and get 112579 for $2.99 (doesn't stack)

  • kprkpr Posts: 364
    edited November 2025

    barbult said:

    Is there any administrator here to inquire about the 10% off cart and 20% off doorbusters? Is it only for Premier members? It doesn't say that, but there is an out of place "What is Premier" button near by that makes me suspicious. 

    A helpful Premier Member might like to give it a go (product linked a couple of posts up would confirm/deny same... that didn't work when Daz+) 

    NB: Richard's "suggestion" of EXTRA 25% discount for Daz+ doesn't work for: https://www.daz3d.com/house-in-witches-wood

    Post edited by kpr on
  • The promo details look right now.

  • IceCrMnIceCrMn Posts: 2,331
    edited November 2025

    I'm a premier member

    here's screenshots of my cart with and without the 25-DOWN coupon for the "House in Witches Wood" product linked above.

     

    edit: The sale page I'm seeing seems to be different. I appended a screenshot of what mine looks like.

    without 25-down.png
    2532 x 1337 - 377K
    with 25-down.png
    2536 x 1342 - 383K
    sale page.png
    2169 x 1210 - 1M
    Post edited by IceCrMn on
  • kprkpr Posts: 364
    edited November 2025

    IceCrMn said:

    I'm a premier member

    here's screenshots of my cart with and without the 25-DOWN coupon for the "House in Witches Wood" product linked above.

     

    edit: I'm not seeing that coupon code on the sale page myself. I got it from the screenshot barbult posted. The sale page I'm seeing seems to be different. I appended a screenshot of what mine looks like.

    (Now) Working as Daz+ too smiley 

    Post edited by kpr on
  • IceCrMnIceCrMn Posts: 2,331

    kpr said:

    IceCrMn said:

    I'm a premier member

    here's screenshots of my cart with and without the 25-DOWN coupon for the "House in Witches Wood" product linked above.

     

    edit: I'm not seeing that coupon code on the sale page myself. I got it from the screenshot barbult posted. The sale page I'm seeing seems to be different. I appended a screenshot of what mine looks like.

    (Now) Working as Daz+ too smiley 

    I had to edit my post while youi were replying to me.

    I am in fact seeing the discount code properly.

    I over looked it while making the screenshots.

    Sorry for any confusion. 

  • frank0314frank0314 Posts: 14,784
    edited November 2025

    Some that are having problems may have used the code already. It is a 1 times use code.

    Post edited by frank0314 on
  • SilverGirlSilverGirl Posts: 3,375

    Quick Grabs once again empty...

  • ^QG seems to take a little longer to repopulate than the regular store-page. Perhaps it's the removal of the old before entering the new. Dunno, but it usually catches up in a little bit.

  • NathNath Posts: 2,995

    The orange 'ALIEN50' banner doesn't seem to work. Conditions state: Get an extra 50% off any 1 item with code ALIEN50 Discount excludes Gift Cards and Memberships..

    Nothing about a limited selection, or no new items...

     

  • SilverGirlSilverGirl Posts: 3,375

    Silent Winter said:

    ^QG seems to take a little longer to repopulate than the regular store-page. Perhaps it's the removal of the old before entering the new. Dunno, but it usually catches up in a little bit.

    Agreed that it's a frequent issue. However, it's hard to know what's error and what's intent around here. Some weeks it's right on time, so clearly it's /possible/ for it to be prompt... and often when it's not, it's a 12-hour lag, which I wouldn't really call "a little bit". To my thinking, it doesn't make sense for the entire rest of the store to get updated prices at changeover (presuming it works) but that one subset to stall out unless it's a coding issue.

  • nemesis10nemesis10 Posts: 3,903

    Nath said:

    The orange 'ALIEN50' banner doesn't seem to work. Conditions state: Get an extra 50% off any 1 item with code ALIEN50 Discount excludes Gift Cards and Memberships..

    Nothing about a limited selection, or no new items...

     

    It worked for me but I just clicked on the shop button in the banner, added a non-new item from the first 437 items listed and applied the coupon.

  • NathNath Posts: 2,995
    edited November 2025

    nemesis10 said:

    Nath said:

    The orange 'ALIEN50' banner doesn't seem to work. Conditions state: Get an extra 50% off any 1 item with code ALIEN50 Discount excludes Gift Cards and Memberships..

    Nothing about a limited selection, or no new items...

     

    It worked for me but I just clicked on the shop button in the banner, added a non-new item from the first 437 items listed and applied the coupon.

    Tried that now. Yes, it works then. But 'new' isn't currently listed in the exclusion conditions.

    Not that I'm surprised.

    Post edited by Nath on
  • tsroemitsroemi Posts: 3,529

    Nath said:

    nemesis10 said:

    Nath said:

    The orange 'ALIEN50' banner doesn't seem to work. Conditions state: Get an extra 50% off any 1 item with code ALIEN50 Discount excludes Gift Cards and Memberships..

    Nothing about a limited selection, or no new items...

     

    It worked for me but I just clicked on the shop button in the banner, added a non-new item from the first 437 items listed and applied the coupon.

    Tried that now. Yes, it works then. But 'new' isn't currently listed in the exclusion conditions.

    Not that I'm surprised.

    I'm heartily sick of these shenanigans. 

  • HylasHylas Posts: 5,282

    Nath said:

    The orange 'ALIEN50' banner doesn't seem to work. Conditions state: Get an extra 50% off any 1 item with code ALIEN50 Discount excludes Gift Cards and Memberships..

    Nothing about a limited selection, or no new items...

    I think new items and daz+ items are excluded.

  • ALIENS50 has been fixed and applies to any one item with the listed exclusions applying.

  • cherpenbeckcherpenbeck Posts: 1,416

    It excludes specifically Gift Cards and memberships. Nothing else. So it should work with outlet items. Doesn't. I'm sick and tired of poorly worded advertising. Either don't advertise, or stand true to your written words.

    The orange 'ALIEN50' banner doesn't seem to work. Conditions state: Get an extra 50% off any 1 item with code ALIEN50 Discount excludes Gift Cards and Memberships

     

     

  • It excludes specifically Gift Cards and memberships. Nothing else. So it should work with outlet items. Doesn't. I'm sick and tired of poorly worded advertising. Either don't advertise, or stand true to your written words.

    The orange 'ALIEN50' banner doesn't seem to work. Conditions state: Get an extra 50% off any 1 item with code ALIEN50 Discount excludes Gift Cards and Memberships

     

     

    The outlet page states "Unless otherwise specified, no discounts, coupons, tokens, or other deals may be applied to Outlet Items." the outlet and quick grab never work with codes etc.
  • XiousDsXiousDs Posts: 562
    Deepeyed said:

    It excludes specifically Gift Cards and memberships. Nothing else. So it should work with outlet items. Doesn't. I'm sick and tired of poorly worded advertising. Either don't advertise, or stand true to your written words.

    The orange 'ALIEN50' banner doesn't seem to work. Conditions state: Get an extra 50% off any 1 item with code ALIEN50 Discount excludes Gift Cards and Memberships

     

     

    The outlet page states "Unless otherwise specified, no discounts, coupons, tokens, or other deals may be applied to Outlet Items." the outlet and quick grab never work with codes etc.
    I agree with you, but maybe they should start adding that to the disclaimer list because people are constantly complaining about them not being included in discounts. A little bit of extra small text with specials exceptions would clarify for the folks don't read the outlet discount page disclaimer.
  • Quick Grab section is still empty.

  • frank0314frank0314 Posts: 14,784

    bjoernb78 said:

    Quick Grab section is still empty.

    Reported, they are currently looking into it.

  • TomhipTomhip Posts: 599

    The Quick Grab section is no longer empty. The prices might need a bit more massaging though.

  • frank0314frank0314 Posts: 14,784
    edited November 2025

    Yes, it is working now, and the prices were fixed. They just let me know about it. lol

    Post edited by frank0314 on
  • SilverGirlSilverGirl Posts: 3,375

    frank0314 said:

    Yes, it is working now, and the prices were fixed. They just let me know about it. lol

    Thank you for your work on this.

    Is there a way to request to get it FIXED-fixed? So it's not a recurring issue and we can save everyone some time and hassle? 

  • frank0314frank0314 Posts: 14,784

    SilverGirl said:

    frank0314 said:

    Yes, it is working now, and the prices were fixed. They just let me know about it. lol

    Thank you for your work on this.

    Is there a way to request to get it FIXED-fixed? So it's not a recurring issue and we can save everyone some time and hassle? 

    I only sleep a few hours because of various things, and either Cris I or both of us are usually on at changeover, but we wait for about half an hour before trying to test everything, because some things tend to lag a bit behind. Unless we are getting reports right off the bat, we go through as much as we can to catch the stuff early, usually within the first hour. There are times we don't get to do that. We then both try to reproduce the issue(s) to figure out exactly what and when the issue(s) are taking place, so we can let them know so they can fix it fairly quickly. We are sorry that everyone has to go through all these issues frequently. We try to get everything fixed quickly; however, there are times when 1 little thing can cause unforeseen issues that take place, which can cause many issues.

  • SilverGirlSilverGirl Posts: 3,375

    frank0314 said:

    SilverGirl said:

    frank0314 said:

    Yes, it is working now, and the prices were fixed. They just let me know about it. lol

    Thank you for your work on this.

    Is there a way to request to get it FIXED-fixed? So it's not a recurring issue and we can save everyone some time and hassle? 

    I only sleep a few hours because of various things, and either Cris I or both of us are usually on at changeover, but we wait for about half an hour before trying to test everything, because some things tend to lag a bit behind. Unless we are getting reports right off the bat, we go through as much as we can to catch the stuff early, usually within the first hour. There are times we don't get to do that. We then both try to reproduce the issue(s) to figure out exactly what and when the issue(s) are taking place, so we can let them know so they can fix it fairly quickly. We are sorry that everyone has to go through all these issues frequently. We try to get everything fixed quickly; however, there are times when 1 little thing can cause unforeseen issues that take place, which can cause many issues.

    I get that, and perhaps I wasn't clear... I was referring to the QGs specifically, as it seems to be a very regular thing that they don't load up without someone going over and giving them a kick.

  • namffuaknamffuak Posts: 4,467

    I started getting 'Service Unavailable' trying to access product readme documentation shortly after midnight Eastern time - and the service is still down.

    The rest of the message: "The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later."

This discussion has been closed.