Daz 3D is part of 
Connect
DAZ Productions, Inc.
7533 S Center View Ct #4664
West Jordan, UT 84084
Licensing Agreement | Terms of Service | Privacy Policy | EULA
© 2025 Daz Productions Inc. All Rights Reserved.
Comments
I have not seen a repsonse either and I updated my question to confirm my proper expiry date since none is indicated on the membership page. As a follow-up measure, I removed auto-pay for DAZ on my PayPal.
No acknowledgement of my customer service request, except by the computer. And while the extra three months have been added, my existing months on DAZ+ that were wiped out have not been addressed. Those 15 months should have been added onto the end of where my previous months ended. LIKE THEY ALWAYS USED TO BE.
Daz is working through the people who didn't get a discount for their remaining membership, we are told. The issue hasn't been forgotten.
Thanks Richard. Sorry for the delay, been out of the house.
Mary
ANy hopes of other sales tickets seeing some action? Been over two weeks now and it doesn't look like anyone's even tried looking at my ticket.
This isn't ticket-related - we had pointyed out that there was an issue affecting at least a number of people and they looked into that. If your ticket was one of the issues affecting many people then it's probably on the list, but if it was a more unique (at least judging by forum posting) then a ticket is the right way, and I don't know how that is going (though I do have one of my own open, relating to the annual memberships, that hasn't yet had a response).
Richard will DAZ send an email to a Plus/Premier member notifying them when their annual membership has 30 days before renewal? My other annual subscriptions do that automatically.
I don't know, it seems likely that they will do something.
It has now been a month since I filed a ticket because I am not getting a discount on an annual Premier months for my remaining Premier months and I have not yet gotten a reply or any resolution of the matter. THIS IS RIDICULOUS!!!
If DAZ doesn't want my money then I may just let my membership expire in July and stop shopping here.
I agree with you completely Charlie! A month is more than enough time to resolve any issues the offering of a yearly Premier caused. My problem is a bit different and in my mind very simple to solve. They changed my sign up date from the Premier membership l already had and that earlier date caused me to miss out on my March bonus. Simple fix - I requested Willow for the bonus, lol Willa is in my purchases but NO Willow an NO response from anyone in sales!
ps edited part
I decided to boycott Daz, as I would any other merchant that took as long to resolve an issue... BUT some of my favorite artists came out with some fantastic offerings! BOY is Daz LUCKY to have wonderfully talented People still working with them!
We can surly understand the frustration and anger, and we are sorry for that, but there are only so many CS reps and a lot of tickets to go through, so it's going to take some time.
They are having to go through each person's account that submitted a ticket and manually make the adjustment, and that takes time.
It already has been more than a month without a reply. If DAZ cann't answer the request within that time then maybe they need to hire more CS reps. Meanwhile their poor service is causing me to lose interest in shopping here.
hjake, memcneil70, TesseractSpace, Charlie Judge and those who still have open tickets in regard to the credit for Premier, what are your ticket numbers? I spoke with them to get info about it, and they wanted the info so they could look into it.
My ticket number is 472303
Mine wasn't premier related, but the title of it might have been interpreted as being related, but it's been dealt with, I just had to do it a way I was hoping to avoid. (Mine was a discount glitch that was fixed that day, I didn't want to have to repurchase the whole cart and do a refund request, but after weeks of no movement, I ended up doing exactly that.)
Ah, sorry, I misread your post.
What am I, chicken liver?!
Ticket #472452
29 days and counting...
Frank, my ticket number is 472380.
Thank you for your help.
Sorry for the delay, I have been watching the coverage of Pope Francis today.
Mary
and this is about buying an Annual Premier membership and not getting a discount for the remainder of your existing membership (based on what it cost)?
My support request was also about not getting a discount due to the year still left of my membership. Still open after 29 days. Ticket number : 472474
No it's not Richard but being ignored, with a problem that has existed for just as long, is rather disappointing and insulting IMHO. But perhaps this is a sign that I really need a hiatus from Daz3D.
What was the issue then?
Over 6 weeks (44 days) and still not so much as the courtesy of a reply to my sales support ticket requesting that my offer for Annual Premier membership be discounted for the remaining days in my monthly membership. At this rate my monthly membership wiil expire in July (and the ticket becomes mote) before I get any response. Definitely not good customer service !!!
Oh well, If DAZ no longer wants my business I guess I can just let it expire and do my shopping at other stores.
I did answer your question in the premier forum. ( https://www.daz3d.com/forums/discussion/726786/expected-response-time-to-tickets-from-daz/p1 )
I find it quite disconcerting that I have not received a confirmation of my membership expiry date or if I will be notified by email atleast 30 days prior to my expiry like EVERY other subscription I have ever had. It has been 5 weeks.
Imagine any other business behaving this way with its customers. Does this seem like stellar customer service to you?
I have not even recieved a reply to my support ticket indicating how many customers are ahead of me in the customer service queue.
In this case we were able to get your expiry date and I PMed you, but that was when email notifications were down so you won't have seen it.
hi richard. thank you i did get your pm on apr 30 and that answers my main question. i have added a note in my ticktick for nov 1 to decide about renewal. i will close my support ticket.
it is funny i did not get an email notice of pm rcvd since i am pretty sure that use to happen, however the last pm i got was feb 2024. back when we used telegrams to send msgs.
It has been 2 months and still no response to my ticket. It looks like DAZ has chosen to ignore my ticket. In that case I will chose to ignore DAZ once my Premier membership expires in July.
Hmm, #MeToo Charlie Judge. Just checked my credit level, still zero as I haven't bought any store credit since this started and of course since January I can't be sure I will get my retirement checks month to month. So investing money into ephemeral products is not on my 'needs' budget.