I'm one of the 2500 - Annual Premier Membership

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Comments

  • Richard HaseltineRichard Haseltine Posts: 107,971
    edited March 21

    I suspect that the counter was inaccurate (perhaps that is why it was taken down), so don't assume that the offer is actually over - the promise I  posted above does imply that there is an issue and at least some of the peole with only twelve months should have had, and will get, fifteen.

    Post edited by Richard Haseltine on
  • Charlie JudgeCharlie Judge Posts: 13,243

    Richard Haseltine said:

    Charlie Judge said:

    I definitely am interested in the Annual Premier Membership. However the stars must not be aligned right bacause:

    1) I would lose the 4 remaining months of my current Premeir Membership and I am NOT seeing any price reduction for those months and 

    so it is charging $199.xx, or more like $120 (which would be four months Premier taken off the annual sub)?

    2) I also evidently would not get the offer of 15 months because I was asleep at 2am EDT when the offer first appeared

    So I guess I will have to wait until mid July when my current Premier Membership expires and hope that there is a good offeron annual membership at that time.

    Although I have not gone through with the change, as far as I can see it will charge me the full $199 . There may be some problem because I didn't actually purchase my current Premier membership.  At the time Premier was established customer service gave me my current membership in exchange for my DAZ+ membership.

  • crosswindcrosswind Posts: 9,548

    Richard Haseltine said:

    I suspect that the counter was inaccurate (perhaps that is why it was taken down), so don't assume that the offer is actually over - the promise I  posted above does imply that there is an issue and at least some of the peole with only twelve months should have had, and will get, fifteen.

    I had the same suspect while I was hesitating to change the plan ~~  I'm going to wait and see.

  • memcneil70memcneil70 Posts: 5,295
    edited March 21

     Okay, I wasn't awake this morning. I just looked at my email from DAZ confirming my purchase at 2:11am MDT today. They charged me $99.00 for a year of DAZ+.

    But I also got a message/notice welcoming me to Premiere? What was that about?

    I also lost my remaining months on my last annual purchase which I will be honest, I can't remember just when it was, maybe August 2025? But now it shows:

    Next Renewal:

    2026-03-21

    Screenshot 2025-03-21 at 09.59.34.png
    613 x 168 - 14K
    Post edited by memcneil70 on
  • HylasHylas Posts: 5,223

    Lol last time I was plus member I got it for around $20 for an entire year. 

  • LilwolffLilwolff Posts: 234

    If this would have come months ago, I would have probably jumped on it.  But for now I am hesitant and not sure which way Daz is actually going in its content creation offerings.

  • N-RArtsN-RArts Posts: 1,603

    I saw the price of Premier and I fell off my chair...Welp. I won't be subscribing to 12 months until I win the lottery

  • Richard HaseltineRichard Haseltine Posts: 107,971

    Charlie Judge said:

    Richard Haseltine said:

    Charlie Judge said:

    I definitely am interested in the Annual Premier Membership. However the stars must not be aligned right bacause:

    1) I would lose the 4 remaining months of my current Premeir Membership and I am NOT seeing any price reduction for those months and 

    so it is charging $199.xx, or more like $120 (which would be four months Premier taken off the annual sub)?

    2) I also evidently would not get the offer of 15 months because I was asleep at 2am EDT when the offer first appeared

    So I guess I will have to wait until mid July when my current Premier Membership expires and hope that there is a good offeron annual membership at that time.

    Although I have not gone through with the change, as far as I can see it will charge me the full $199 . There may be some problem because I didn't actually purchase my current Premier membership.  At the time Premier was established customer service gave me my current membership in exchange for my DAZ+ membership.

    In that case yes, please open a ticket (I don't know whether it  would be better to ask them to honour the 15-for-12 later or to buy and ask for a refund of the overpayament).

  • Richard HaseltineRichard Haseltine Posts: 107,971

    If you are showing base when you should have a subscription (and do have coupons and discounts) please try logging out and back in.

  • Charlie JudgeCharlie Judge Posts: 13,243

    Richard Haseltine said:

    Charlie Judge said:

    Richard Haseltine said:

    Charlie Judge said:

    I definitely am interested in the Annual Premier Membership. However the stars must not be aligned right bacause:

    1) I would lose the 4 remaining months of my current Premeir Membership and I am NOT seeing any price reduction for those months and 

    so it is charging $199.xx, or more like $120 (which would be four months Premier taken off the annual sub)?

    2) I also evidently would not get the offer of 15 months because I was asleep at 2am EDT when the offer first appeared

    So I guess I will have to wait until mid July when my current Premier Membership expires and hope that there is a good offeron annual membership at that time.

    Although I have not gone through with the change, as far as I can see it will charge me the full $199 . There may be some problem because I didn't actually purchase my current Premier membership.  At the time Premier was established customer service gave me my current membership in exchange for my DAZ+ membership.

    In that case yes, please open a ticket (I don't know whether it  would be better to ask them to honour the 15-for-12 later or to buy and ask for a refund of the overpayament).

    Ticket opened but with the weekend coming up it will probably be several days before it is resolved. By that time I probably will no longer be eligible for the 15 for price of 12 offer. It looks like I lose out either way I go. sad 

  • nonesuch00nonesuch00 Posts: 18,722
    edited March 22

    It makes no sense to have an incentive like 15 months for the price of 12 months months to expire as a deal if DAZ's goal is to take in 12 months of subscription money in one fell swoop. They get the money up front before inflation, can use it to earn returns, and users that are going to stop using have bought the entire year, and those inclined to stop and start monthly based on current iitems in Premier don't do that as they are yearly. 

    Post edited by nonesuch00 on
  • Richard HaseltineRichard Haseltine Posts: 107,971

    Charlie Judge said:

    Richard Haseltine said:

    Charlie Judge said:

    Richard Haseltine said:

    Charlie Judge said:

    I definitely am interested in the Annual Premier Membership. However the stars must not be aligned right bacause:

    1) I would lose the 4 remaining months of my current Premeir Membership and I am NOT seeing any price reduction for those months and 

    so it is charging $199.xx, or more like $120 (which would be four months Premier taken off the annual sub)?

    2) I also evidently would not get the offer of 15 months because I was asleep at 2am EDT when the offer first appeared

    So I guess I will have to wait until mid July when my current Premier Membership expires and hope that there is a good offeron annual membership at that time.

    Although I have not gone through with the change, as far as I can see it will charge me the full $199 . There may be some problem because I didn't actually purchase my current Premier membership.  At the time Premier was established customer service gave me my current membership in exchange for my DAZ+ membership.

    In that case yes, please open a ticket (I don't know whether it  would be better to ask them to honour the 15-for-12 later or to buy and ask for a refund of the overpayament).

    Ticket opened but with the weekend coming up it will probably be several days before it is resolved. By that time I probably will no longer be eligible for the 15 for price of 12 offer. It looks like I lose out either way I go. sad 

    Well, we have flaged it up for Daz in case it is a symptom of an underlying issue so it is possible it will be fixed before the ticket reaches the front of the queue.

  • TorquinoxTorquinox Posts: 4,249

    Gordig said:

    Wake me up when they're on sale for half or less of their current price.

    +1^ 

  • QuasarQuasar Posts: 679

    Torquinox said:

    Gordig said:

    Wake me up when they're on sale for half or less of their current price.

    +1^ 

    Same for me. laugh

  • savagestugsavagestug Posts: 196

    Richard Haseltine said:

    Daz is aware of the 15 for 12 issue and has said they will work to make sure people get the period for which they qualified.

    Good to know, as there were still 500+ available when I purchased.

  • lulamfadalulamfada Posts: 77

    Richard Haseltine said:

    If you are showing base when you should have a subscription (and do have coupons and discounts) please try logging out and back in.

    I did try this and I'm still showing base (but have my coupons). My membership was prepaid through 2029

  • Alias52Alias52 Posts: 320

    What do I do if showing as Base membership? I have logged in and out a couple of times. Pretty sure I had a few months left.

  • hjakehjake Posts: 1,271
    edited March 21

    Can someone please clarify membership renewal/upgrade.

    My DAZ+ membership is good until December 2025. If I upgrade to 12/15 annual membership for DAZ+ or DAZ Premier, then do I just lose the months remaining instead of extending my membership 12/15 months beyond December 2025?

    If yes, then what would I get as credit/discount for the lost months of membership.

    Please do not refer me to another thread to read through a discussion about membership renewal.

    Post edited by hjake on
  • Richard HaseltineRichard Haseltine Posts: 107,971

    hjake said:

    Can someone please clarify membership renewal/upgrade.

    My DAZ+ membership is good until December 2025. If I upgrade to 12/15 annual membership for DAZ+ or DAZ Premier, then do I just lose the months remaining instead of extending my membership 12/15 months beyond December 2025?

    If yes, then what would I get as credit/discount for the lost months of membership.

    Please do not refer me to another thread to read through a discussion about membership renewal.

    The price you paid for the remaining membership will be taken off the annual renewal price, so you get the same date but pay less rather than getting an extended membership.

  • tsaristtsarist Posts: 1,635
    I broke down & got it. I usually pay $35 for it. Not happy with the lack of $35 (50% off membership) but I don't want to wait on a benefit that may never come. I am concerned that my membership wasn't expired and my plan didn't start from the end of my old membership. Can someone (MOD ) look into this issue? I'm sure I'm not the only one
  • tsaristtsarist Posts: 1,635
    tsarist said:
    I broke down & got it. I usually pay $35 for it. Not happy with the lack of $35 (50% off membership) but I don't want to wait on a benefit that may never come. I am concerned that my membership wasn't expired and my plan didn't start from the end of my old membership. Can someone (MOD ) look into this issue? I'm sure I'm not the only one
    By the way, I looked into it. I was good for 3 whole months. June 23 of 2025 Was my expiry
  • Richard HaseltineRichard Haseltine Posts: 107,971

    tsarist said:

    I broke down & got it. I usually pay $35 for it. Not happy with the lack of $35 (50% off membership) but I don't want to wait on a benefit that may never come. I am concerned that my membership wasn't expired and my plan didn't start from the end of my old membership. Can someone (MOD ) look into this issue? I'm sure I'm not the only one

    So you were charged ful price ($99.xx) rather than a discount (for four months +  it would have been about $60)?

  • namffuaknamffuak Posts: 4,406

    I've tried twice for the DAZ+ membership; I still have the big promo page when I go to check my status; current mmembership is N/A.

    I go throgh the entre process, get to the point of adding the cvv, press 'next' - and nada. No response whatever.

    Prior to this my membership was set to expire 3/31 this year and I was down for automatic monthly payment by store credit.

  • tsaristtsarist Posts: 1,635

    tsarist said:

    I broke down & got it. I usually pay $35 for it. Not happy with the lack of $35 (50% off membership) but I don't want to wait on a benefit that may never come. I am concerned that my membership wasn't expired and my plan didn't start from the end of my old membership. Can someone (MOD ) look into this issue? I'm sure I'm not the only one

    So you were charged ful price ($99.xx) rather than a discount (for four months +  it would have been about $60)?

    Hell Richard. Yes, I just checked my orders. It was $99 I was charged.
  • frank0314frank0314 Posts: 14,708
    edited March 21

    namffuak said:

    I've tried twice for the DAZ+ membership; I still have the big promo page when I go to check my status; current mmembership is N/A.

    I go throgh the entre process, get to the point of adding the cvv, press 'next' - and nada. No response whatever.

    Prior to this my membership was set to expire 3/31 this year and I was down for automatic monthly payment by store credit.

    Was that a regular CC or Paypal Card? Did it give you any type of error or what screen did it take you too?

    Post edited by frank0314 on
  • hjakehjake Posts: 1,271

    Richard Haseltine said:

    hjake said:

    Can someone please clarify membership renewal/upgrade.

    My DAZ+ membership is good until December 2025. If I upgrade to 12/15 annual membership for DAZ+ or DAZ Premier, then do I just lose the months remaining instead of extending my membership 12/15 months beyond December 2025?

    If yes, then what would I get as credit/discount for the lost months of membership.

    Please do not refer me to another thread to read through a discussion about membership renewal.

    The price you paid for the remaining membership will be taken off the annual renewal price, so you get the same date but pay less rather than getting an extended membership.

     

    Thanks Richard. 33% off for Daz+ at 15 mo or 30% off for DAZ Premier at 15 mo is a discount but I am not certain it is worth it. Plus if they don't start seeing the kind membership subscriptions they are looking for, they may adjust the frequency and level of discounts offered for annual membership and it may be be better to wait for a gift card discount and use that to offset increased membership prices.

  • namffuaknamffuak Posts: 4,406

    Logged out of both the store and the forum; logged back into the site and it worked this time.

  • Richard HaseltineRichard Haseltine Posts: 107,971

    namffuak said:

    Logged out of both the store and the forum; logged back into the site and it worked this time.

    Yes, we managed to get enough information for them to identify and deal with the problem.

  • Richard HaseltineRichard Haseltine Posts: 107,971

    tsarist said:

    Richard Haseltine said:

    tsarist said:

    I broke down & got it. I usually pay $35 for it. Not happy with the lack of $35 (50% off membership) but I don't want to wait on a benefit that may never come. I am concerned that my membership wasn't expired and my plan didn't start from the end of my old membership. Can someone (MOD ) look into this issue? I'm sure I'm not the only one

    So you were charged ful price ($99.xx) rather than a discount (for four months +  it would have been about $60)?

    Hell Richard. Yes, I just checked my orders. It was $99 I was charged.

    There does seem to be an issue with people who have legacy memberships, conversions rather than direct puchases of  Premier, this may be related. For now all we can suggest is opening a support ticket so it is on record - we have flagged it for Daz though, so with luck there will be a global fix.

  • Charlie JudgeCharlie Judge Posts: 13,243
    edited March 22

    Richard Haseltine said:

    tsarist said:

    Richard Haseltine said:

    tsarist said:

    I broke down & got it. I usually pay $35 for it. Not happy with the lack of $35 (50% off membership) but I don't want to wait on a benefit that may never come. I am concerned that my membership wasn't expired and my plan didn't start from the end of my old membership. Can someone (MOD ) look into this issue? I'm sure I'm not the only one

    So you were charged ful price ($99.xx) rather than a discount (for four months +  it would have been about $60)?

    Hell Richard. Yes, I just checked my orders. It was $99 I was charged.

    There does seem to be an issue with people who have legacy memberships, conversions rather than direct puchases of  Premier, this may be related. For now all we can suggest is opening a support ticket so it is on record - we have flagged it for Daz though, so with luck there will be a global fix.

    I still have about 4 months of Premier Membership left that I am not getting any credit for and have already opened a support ticket. Unfortunately by the time the problem is fixed there will no longer  be an offer of 15 months for the price of 12. I can only hope that DAZ will be willing to honor that offer retroactively. 

    Post edited by Charlie Judge on
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