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New Year, New Sales Thread: Report Issues Here 2 "Reporting Only"

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  • LorraineLorraine Posts: 880

    Cris Palomino said:

    @elor

    The only place I saw 45% with gold star is the one pictured in the attachment and I dodn't see anything about needing a buy in.

    Thanks, Cris, that's what I saw. And though I didn't purchase anything yesterday, the Gold Star requirement says any purchase over $1 IN THE LAST TWO DAYS (their capitals) and I spent far too much on Friday.

  • Cris PalominoCris Palomino Posts: 12,454
    edited March 30

    lorraineopua said:

    My wishlist and the store page say one thing, the cart another. Which is correct? I have logged out, cleared data and logged back in, stays the same.

    I can't account for the price difference. I see the item as 10.28. You may need to do a ticket (edit) unless we can establish the issue is broader. 

    Post edited by Cris Palomino on
  • LorraineLorraine Posts: 880
    edited March 30

    Cris Palomino said:

    lorraineopua said:

    My wishlist and the store page say one thing, the cart another. Which is correct? I have logged out, cleared data and logged back in, stays the same.

    I can't account for the price difference. I see the item as 10.28. You may need to do a report unless we can establish the issue is broader. 

    Is that in the cart? Oh, and the price stays at $10.28 even when I'm logged out.

    Post edited by Lorraine on
  • Cris PalominoCris Palomino Posts: 12,454

    lorraineopua said:

    Cris Palomino said:

    lorraineopua said:

    My wishlist and the store page say one thing, the cart another. Which is correct? I have logged out, cleared data and logged back in, stays the same.

    I can't account for the price difference. I see the item as 10.28. You may need to do a report unless we can establish the issue is broader. 

    Is that in the cart? Oh, and the price stays at $10.28 even when I'm logged out.

    Mine toes to 11.75 in the cart. Other items are discounting properly for me, so it might be that item. 

  • Cris PalominoCris Palomino Posts: 12,454

    lorraineopua said:

    Cris Palomino said:

    lorraineopua said:

    My wishlist and the store page say one thing, the cart another. Which is correct? I have logged out, cleared data and logged back in, stays the same.

    I can't account for the price difference. I see the item as 10.28. You may need to do a report unless we can establish the issue is broader. 

    Is that in the cart? Oh, and the price stays at $10.28 even when I'm logged out.

    Logged out it got to 30% off for me. 

  • Marty3DMarty3D Posts: 52
    edited March 30

    It's totally broken for me. I spent $1.99 yesterday thus enabling a gold star. I put any 2025 catch up item in cart and the price rises even though it states as logged out at 51% it rises to only 44%. There is not even a stacked gold star discount of 20% for being a premier member either!!!

    It's borked.

    Post edited by Marty3D on
  • Cris PalominoCris Palomino Posts: 12,454

    Marty3D said:

    It's totally broken for me. I spent $1.99 yesterday thus enabling a gold star. I put any 2025 catch up item in cart and the price rises even though it states as logged out at 51% it rises to only 44%. There is not even a stacked gold star discount of 20% for being a premier member either!!!

    It's borked.

    Thank you for the additional information. 

  • Marty3DMarty3D Posts: 52

    A still new/mad item worked out correct at 50% gold star plus 20% on a recent test.

  • ElorElor Posts: 3,157
    edited March 30

    Cris Palomino said:

    First, are you responding to Lorraine? 

    Yes.

    If I add a Catch up item, it's cart discount will be 44% (30% base discount and 20% gold star premier discount), and then, if I add a MNR, it's discount will jump to 56%, so the 45% base discount is activated, replacing the 30% base discount:

    catch-up.jpg
    622 x 286 - 24K
    Post edited by Elor on
  • felisfelis Posts: 5,748

    It seems that all those items in 'Recently new' there in shop are 51% discount, comes in cart as 37% discount (at least all those I have tried).

  • ElorElor Posts: 3,157
    edited March 30

    Marty3D said:

    There is not even a stacked gold star discount of 20% for being a premier member either!!!

    It is applied and that's how you get to 44% while Daz+ members end with a 37% discount: catch up items are 30% when not logged in, and 20% of the remaining 70% is 14%.

    And all catch up items are likely in the same situation: the one in my previous screenshot does have a 30% base discount in the store, not a 51%.

    Post edited by Elor on
  • LorraineLorraine Posts: 880
    edited March 30

    Borked is right! I think the 51% off is supposed to be only Daz Originals but some/a lot of PA items are showing it too. The actual sale is not applying the Gold Star 45% off, just the overall 10% or 20% off as Daz+ member or Premier (30% off plus 10% off = 37% off for Daz+, 30% plus 20% off = 44% off for Premier) when it should be 45% off plus either 10% or 20% off (50.5% off Daz+, 56% off Premier). I'm not going to add a newly mad item, there's nothing I want anyway, even if I was so inclined. I'm giving up for the evening and will have a look again in the morning. If it's corrected I will purchase, if not, I won't.

    Post edited by Lorraine on
  • Marty3DMarty3D Posts: 52

    I was a bit slow I guess, the 44% is just a 30% plus the 20% gold star discount. However that doesn't account for items clearly labelled at 51% discount or the fact that a gold star should get you at least a 45% with a 20% premier gold star discount.

  • Cris PalominoCris Palomino Posts: 12,454

    I've reported it.

     

  • caravellecaravelle Posts: 2,649

    An item that is priced at $13.71 on the ‘What's Hot’ list is supposed to cost $15.67 in my cart (Premier & Gold Star) Well...

  • LorraineLorraine Posts: 880

    Cris Palomino said:

    I've reported it.

    Thank you, Cris

     

  • Marty3DMarty3D Posts: 52

    It's getting there but still not giving an initial 45% for a gold star discount, just 30% + 20% order discount for premier gold stars.

    I wonder how much money was lost yesterday with this error for vendors and how it wasn't picked up.

  • Cris PalominoCris Palomino Posts: 12,454

    So there was an error in the rule and things were being displayed incorrectly as they should have been 30% with a gold star giving you 45%. This should now be corrected. I had to do a hard refresh to see it.

  • Marty3DMarty3D Posts: 52

    Oh dear. Yesterday I wished I'd picked something up on friday and had a gold star available. As it stands it would have been cheaper to buy yesterday with the botched 51% off and then a 30% off with added tokens than todays current pricing glitches.

  • MichaelisMichaelis Posts: 23

    I have a gold star, no membership, and things are only 34% in my cart, not 45%.

  • felisfelis Posts: 5,748

    I am Daz+ and I get 37% of recently released, with a gold star...

  • frank0314frank0314 Posts: 14,707

    Michaelis, felis can you provide us with screenshots of your cart, please?

  • felisfelis Posts: 5,748
    edited March 30

    This product https://www.daz3d.com/dforce-strand-based-curly-bob-hair-for-genesis-9-and-genesis-8-female

    From this section

    Cart

    DS_MM_20250330_01.PNG
    1117 x 386 - 84K
    DS_MM_20250330.PNG
    856 x 641 - 60K
    Post edited by felis on
  • MichaelisMichaelis Posts: 23

    everything is from this section:



     

    I am 100% sure I have a gold star. I bought a lot yesteday.

  • Richard HaseltineRichard Haseltine Posts: 107,945
    edited March 30

    Michaelis said:

    everything is from this section:



     

    I am 100% sure I have a gold star. I bought a lot yesteday.

    I am seeing 44% off, with just items from that list in cart. Is the issue still an  issue if you do a hard refresh? if so, which membership level are you?

    Post edited by Richard Haseltine on
  • MichaelisMichaelis Posts: 23
    edited March 30

    I did just say I have no active membership. It should be 45%. In my cart (and in the screencap) it's 34%. The sale banner makes no claim of needing any membership or buy-in. Yes, it's an issue even with hard refresh and clearing cookies.

    Post edited by Michaelis on
  • Richard HaseltineRichard Haseltine Posts: 107,945

    Michaelis said:

    I did just say I have no active membership. It should be 45%. In my cart (and in the screencap) it's 34%. The sale banner makes no claim of needing any membership or buy-in. Yes, it's an issue even with hard refresh and clearing cookies.

    This is being looked at.

  • WandWWandW Posts: 2,891

    felis said:

    I am Daz+ and I get 37% of recently released, with a gold star...

    Same for me... sad

  • Richard HaseltineRichard Haseltine Posts: 107,945

    Richard Haseltine said:

    Michaelis said:

    I did just say I have no active membership. It should be 45%. In my cart (and in the screencap) it's 34%. The sale banner makes no claim of needing any membership or buy-in. Yes, it's an issue even with hard refresh and clearing cookies.

    This is being looked at.

    Sorry, this promo should have listed a Newly Mad release as a requirement. I was coincidentally geting 44% off due to the different Gold Star discounts and so thought my discount was correct and only yours wrong.

  • felisfelis Posts: 5,748

    Well, there will be another sale.

     

This discussion has been closed.