New Year, New Sales Thread: Report Issues Here 2 "Reporting Only"

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Comments

  • Cris PalominoCris Palomino Posts: 12,454

    Aethyr said:

    Grab Bag not working as intended today (28/3). The code MADDEST-GRAB-BAG is coming up as invalid, and although it says you can choose up to 4 if you include a Newly Mad or Still Mad release, this only seems to work for up to three items, or at least "X-Fashion Dark Punk Leather Set Genesis 9" isn't registering as a Grab Bag item.

    Obviously it's the start of the day so teething issues should hopefully be resolved before the sale expires.

    I suspect 3 items go to 2.99 with the DNR and the fourth can't b/c the coupon is invalid. Reported. 

  • Cris PalominoCris Palomino Posts: 12,454

    Should be working now.

  • XelloszXellosz Posts: 855

    Membership details are still bugged:

    Subscription Status

    Membership:

    N/A

    Payment Method

    Method:

    N/A

  • sdorseysdorsey Posts: 89

    The FG Waitress Outfit displayed in the FG Italian Restaurant Bundle is not the FG Waitress Outfit for G9 shown in the bundle. Is this an error?

  • LeanaLeana Posts: 12,748
    edited March 28

    sdorsey said:

    The FG Waitress Outfit displayed in the FG Italian Restaurant Bundle is not the FG Waitress Outfit for G9 shown in the bundle. Is this an error?

    Most likely an error as the one currently included is a G8 outfit released in 2020.

    Post edited by Leana on
  • Richard HaseltineRichard Haseltine Posts: 107,945

    Leana said:

    sdorsey said:

    The FG Waitress Outfit displayed in the FG Italian Restaurant Bundle is not the FG Waitress Outfit for G9 shown in the bundle. Is this an error?

    Most likely an error as the one currently included is a G8 outfit released in 2020.

    Ah, I wondered what was being used for the poses - we will flag it up, thank you both.

  • JumbotronJumbotron Posts: 262

    Hello,

    I wanted to comment that my recently purchased annual sub to Premier still appears as ending in 12 months instead of the promised 15. In case you wonder, I bought this in the first day of the promo. I even got a notification telling me of the general issue and that I should see it fixed as days passed. Should I keep waiting for the promised fix or open a ticket instead? Thanks.

  • felisfelis Posts: 5,748

    As I understand it, they are still working on it.

    Or at least I hope they are, as I am listed as Base member.

  • JumbotronJumbotron Posts: 262
    edited March 28

    felis Did you also purchase the Premier annual plan? In my case, my membership page correctly identifies me as a Premier subscriber. Currently, the only issue remaining for me is the end date of my current plan (in 12 months instead of 15). Other than that, everything else appears as it should.

    Post edited by Jumbotron on
  • paulawp (marahzen)paulawp (marahzen) Posts: 1,716
    edited March 28

    Jumbotron said:

    Hello,

    I wanted to comment that my recently purchased annual sub to Premier still appears as ending in 12 months instead of the promised 15. In case you wonder, I bought this in the first day of the promo. I even got a notification telling me of the general issue and that I should see it fixed as days passed. Should I keep waiting for the promised fix or open a ticket instead? Thanks.

    Chiming in to say that this is the same for me. 

    ETA: Like Jumbotron, my membership page is showing everything correctly - except still referencing a 12-month vs 15-month expiration date.

    Post edited by paulawp (marahzen) on
  • butterflyfishbutterflyfish Posts: 1,482

    Is it intended sale behavior for the Italian Restaurant bundle to be more expensive than the sum of its parts? Because buying more than one item gets you a 10% discount that makes it cheaper to buy the three items individually.

  • Richard HaseltineRichard Haseltine Posts: 107,945

    paulawp (marahzen) said:

    Jumbotron said:

    Hello,

    I wanted to comment that my recently purchased annual sub to Premier still appears as ending in 12 months instead of the promised 15. In case you wonder, I bought this in the first day of the promo. I even got a notification telling me of the general issue and that I should see it fixed as days passed. Should I keep waiting for the promised fix or open a ticket instead? Thanks.

    Chiming in to say that this is the same for me. 

    ETA: Like Jumbotron, my membership page is showing everything correctly - except still referencing a 12-month vs 15-month expiration date.

    As far as I ama ware this has not yet been updated. It was fixed so later purchasers got the full fifteen months, but those who missed are still waiting. I realise it is not something you want to hang around and be forgottoen, but it is a good fifty-one weeks before it will matter.

  • Richard HaseltineRichard Haseltine Posts: 107,945

    butterflyfish said:

    Is it intended sale behavior for the Italian Restaurant bundle to be more expensive than the sum of its parts? Because buying more than one item gets you a 10% discount that makes it cheaper to buy the three items individually.

    Just a quirk of the sale, I guess. Of coruse if there is another newly mad you want the 10% will apply to the bundle too.

  • DasTriDasTri Posts: 145
    edited March 29

    >>Catch-Up March Madness does not work. Prices do not go down.

    EDIT: Works now!

     

    Post edited by DasTri on
  • frank0314frank0314 Posts: 14,707

    We caught it right after switch over so we had already notified them

  • DiscipleDisciple Posts: 160

    No Grab Bag coupon for Saturday? frown

    Hallelujah!
    Disciple

  • YacomoYacomo Posts: 45
    edited March 29

    30% discount from newly mad releases is not applied:
    image

    Post edited by Yacomo on
  • Cris PalominoCris Palomino Posts: 12,454

    Yacomo said:

    30% discount from newly mad releases is not applied:
    image

    Which item(s)? Image isn't showing. 

  • maikdeckermaikdecker Posts: 3,037

    Disciple said:

    No Grab Bag coupon for Saturday? frown

    Hallelujah!
    Disciple

    seems you missed the message yesterday, that it was the last day of the GrabBagSale cheeky

  • ElorElor Posts: 3,157
    edited March 29

    Cris Palomino said:

    Which item(s)? Image isn't showing. 

    Out of all the discount related to buying today's new release, only the 10% discounts (including the one applied for buying two DNRs but I forgot to show it on the screenshot) are applied. The 30% on Mad Artists Store and Related Madness items don't work:

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    Post edited by Elor on
  • DiscipleDisciple Posts: 160

    maikdecker said:

    Disciple said:

    No Grab Bag coupon for Saturday? frown

    Hallelujah!
    Disciple

    seems you missed the message yesterday, that it was the last day of the GrabBagSale cheeky

    Saw the message. Then today... there's the grab bag sale, just no coupon. So which is it? I guess I'm done grabbin'.

    Hallelujah!
    Disciple

  • Cris PalominoCris Palomino Posts: 12,454

    Elor said:

    Cris Palomino said:

    Which item(s)? Image isn't showing. 

    Out of all the discount related to buying today's new release, only the 10% discounts (including the one applied for buying two DNRs but I forgot to show it on the screenshot) are applied. The 30% on Mad Artists Store and Related Madness items don't work:

     Reported

  • Cris PalominoCris Palomino Posts: 12,454

    Elor said:

    Cris Palomino said:

    Which item(s)? Image isn't showing. 

    Out of all the discount related to buying today's new release, only the 10% discounts (including the one applied for buying two DNRs but I forgot to show it on the screenshot) are applied. The 30% on Mad Artists Store and Related Madness items don't work:

    The issue is there are products in the category that shouldn't be. Daz is looking into it, but may not be finished till business hours. 

  • maikdeckermaikdecker Posts: 3,037

    Cris Palomino said:

     Daz is looking into it, but may not be finished till business hours. 

    so... same procedure as every day, right?

  • Cris PalominoCris Palomino Posts: 12,454

    maikdecker said:

    Cris Palomino said:

     Daz is looking into it, but may not be finished till business hours. 

    so... same procedure as every day, right?

    Most times we're able to resolve relatively quickly, once we mods see the report. Depending on the issue, sometimes the people needed won't be in till business hours. 

  • LorraineLorraine Posts: 880

    My wishlist and the store page say one thing, the cart another. Which is correct? I have logged out, cleared data and logged back in, stays the same.

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  • ElorElor Posts: 3,157

    It's a catch-up item, so according to the text, if you have a gold star, it should be 45% + whatever discount related to your current subscription.

    So neither of the discount shown are right: the 51% is likely the result of an error made when they setup the sales they have now corrected, but they also changed the rules in the process, because now, to get the 45% discount on a catch-up item, you need a Newly Mad Release in your cart.

    I can't say if requiring a NMR is intended, because it was not needed yesterday.

  • Cris PalominoCris Palomino Posts: 12,454

    Elor said:

    It's a catch-up item, so according to the text, if you have a gold star, it should be 45% + whatever discount related to your current subscription.

    So neither of the discount shown are right: the 51% is likely the result of an error made when they setup the sales they have now corrected, but they also changed the rules in the process, because now, to get the 45% discount on a catch-up item, you need a Newly Mad Release in your cart.

    I can't say if requiring a NMR is intended, because it was not needed yesterday.

    First, are you responding to Lorraine? 

  • LorraineLorraine Posts: 880

    Hmmm. That's not what the advert states. 45% off with a gold star, another 10% as Daz+ member which brings it down to $10.39 (a 10c difference I can live with). No mention anywhere of a new mad release. I'm happy to ditch my whole cart, don't like being jerked about at all.

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  • Cris PalominoCris Palomino Posts: 12,454

    @elor

    The only place I saw 45% with gold star is the one pictured in the attachment and I dodn't see anything about needing a buy in.

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This discussion has been closed.