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New Year, New Sales Thread: Report Issues Here 2 "Reporting Only"

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  • TesseractSpaceTesseractSpace Posts: 1,582

    For some reason it seems the Willow 9 character bundle isn't eligible for the premier character bundle coupon. 

  • Cris PalominoCris Palomino Posts: 12,454

    TesseractSpace said:

    For some reason it seems the Willow 9 character bundle isn't eligible for the premier character bundle coupon. 

    I'm not seeing anything about her eligibility on Willow's page. 

  • TesseractSpaceTesseractSpace Posts: 1,582

    Cris Palomino said:

    TesseractSpace said:

    For some reason it seems the Willow 9 character bundle isn't eligible for the premier character bundle coupon. 

    I'm not seeing anything about her eligibility on Willow's page. 

    SO you're saying that it's intentional that a new character bundle is excluded from the coupon that has applied to every freshly released character bundle since Premier was launched? The coupon that is supposed to be a major reason to get Premier? Daz couldn't even wait a year before devaluing their highest subscription tier?

  • frank0314frank0314 Posts: 14,707
    edited March 20

    TesseractSpace said:

    Cris Palomino said:

    TesseractSpace said:

    For some reason it seems the Willow 9 character bundle isn't eligible for the premier character bundle coupon. 

    I'm not seeing anything about her eligibility on Willow's page. 

    SO you're saying that it's intentional that a new character bundle is excluded from the coupon that has applied to every freshly released character bundle since Premier was launched? The coupon that is supposed to be a major reason to get Premier? Daz couldn't even wait a year before devaluing their highest subscription tier?

    I don't have Premier to test it, but I reported it.

    Post edited by frank0314 on
  • TesseractSpaceTesseractSpace Posts: 1,582

    frank0314 said:

    TesseractSpace said:

    Cris Palomino said:

    TesseractSpace said:

    For some reason it seems the Willow 9 character bundle isn't eligible for the premier character bundle coupon. 

    I'm not seeing anything about her eligibility on Willow's page. 

    SO you're saying that it's intentional that a new character bundle is excluded from the coupon that has applied to every freshly released character bundle since Premier was launched? The coupon that is supposed to be a major reason to get Premier? Daz couldn't even wait a year before devaluing their highest subscription tier?

    I don't have Premier to test it, but I reported it.

    Thank you. Too late for me, but at least others might get the option to use the coupon if it was unintentional. It just seems weird that Willow 9 wouldn't be covered when odd bundles like Rebel 9 were/are

  • frank0314frank0314 Posts: 14,707

    I'm told it should be fixed now

  • NorthOf45NorthOf45 Posts: 5,690

    maikdecker said:

    joanna said:

    This came up in my LDs and it got me curious:
    https://www.daz3d.com/demi-god-outfit-for-genesis-8-and-81-male

    The products included are just the cloak and the boots, but the images are also showing armor. If something got pulled from the store, it might be worth it to update the images. If it wasn't, then they're potentially missing from the bundle listing.

    And adding to this, it would be nice if the readme  and file list would be updated, as both show the armor as part of the product laugh

     The product in question IS the armour. The lion cloak and sandals were packaged separately, for some reason, and were added to the base outfit to form a bundle.

  • Richard HaseltineRichard Haseltine Posts: 107,945

    NorthOf45 said:

    maikdecker said:

    joanna said:

    This came up in my LDs and it got me curious:
    https://www.daz3d.com/demi-god-outfit-for-genesis-8-and-81-male

    The products included are just the cloak and the boots, but the images are also showing armor. If something got pulled from the store, it might be worth it to update the images. If it wasn't, then they're potentially missing from the bundle listing.

    And adding to this, it would be nice if the readme  and file list would be updated, as both show the armor as part of the product laugh

     The product in question IS the armour. The lion cloak and sandals were packaged separately, for some reason, and were added to the base outfit to form a bundle.

    The linked product is the bundle - it is one from the spell where they broke clothing sets down into individual parts for those wanting to mix and match - but it does seem that the set was originally more than those two items.

  • vwranglervwrangler Posts: 4,971

    Not a problem, exactly, but a request: would it be possible for the mods to ask Daz a couple questions about the new/old annual memberships? Specifically, for the Plus memberships,

    1) if I still have time on my current Plus membership, will buying one of the new ones add time the way they used to do? and,

    2) Is there any way to pay using store credit? That's not shown as an option when you click on the "sign up" button.

  • Robert FreiseRobert Freise Posts: 4,574

    Trying to change my Premier to annual, but after entering payment info the screen goes blurry and nothing happens from that point

  • Cris PalominoCris Palomino Posts: 12,454

    vwrangler said:

    Not a problem, exactly, but a request: would it be possible for the mods to ask Daz a couple questions about the new/old annual memberships? Specifically, for the Plus memberships,

    1) if I still have time on my current Plus membership, will buying one of the new ones add time the way they used to do? and,

    2) Is there any way to pay using store credit? That's not shown as an option when you click on the "sign up" button.

    1) No but you will get what you paid for that is remaining pro rated into the total. If you just bought a premier membership yesterday you would get $18.98 off your annual price. 

    2) We currently don’t offer store credit as an option.

     

  • Cris PalominoCris Palomino Posts: 12,454

    Robert Freise said:

    Trying to change my Premier to annual, but after entering payment info the screen goes blurry and nothing happens from that point

    Can you report what device/browser and can you try another? 

  • Robert FreiseRobert Freise Posts: 4,574

    Cris Palomino said:

    Robert Freise said:

    Trying to change my Premier to annual, but after entering payment info the screen goes blurry and nothing happens from that point

    Can you report what device/browser and can you try another? 

    Laptop Chrome is my main browser.

    Same results using Firefox and Opera 

  • vwranglervwrangler Posts: 4,971

    Thank you for the fast response!

    Cris Palomino said:

    vwrangler said:

    Not a problem, exactly, but a request: would it be possible for the mods to ask Daz a couple questions about the new/old annual memberships? Specifically, for the Plus memberships,

    1) if I still have time on my current Plus membership, will buying one of the new ones add time the way they used to do? and,

    2) Is there any way to pay using store credit? That's not shown as an option when you click on the "sign up" button.

    1) No but you will get what you paid for that is remaining pro rated into the total. If you just bought a premier membership yesterday you would get $18.98 off your annual price. 

    2) We currently don’t offer store credit as an option.

  • xyer0xyer0 Posts: 6,326

    Daz Plus member with a year left on membership now demoted to Base according to the new Membership Management page.

    Screen Shot 2025-03-21 at 12.20.55 AM.png
    2242 x 1026 - 327K
  • Cris PalominoCris Palomino Posts: 12,454

    xyer0 said:

    Daz Plus member with a year left on membership now demoted to Base according to the new Membership Management page.

    Reported. 

  • Cris PalominoCris Palomino Posts: 12,454

    Robert Freise said:

    Cris Palomino said:

    Robert Freise said:

    Trying to change my Premier to annual, but after entering payment info the screen goes blurry and nothing happens from that point

    Can you report what device/browser and can you try another? 

    Laptop Chrome is my main browser.

    Same results using Firefox and Opera 

    Reported. 

  • YacomoYacomo Posts: 45
    edited March 21

    Just a heads up: I recently converted from my remaining DAZ+ Membership to Premier and was given 'free' membership till May.

    Today I took advantage of the new annual offer. Now my expiry date is March 2026 - in other words, my two remaining 'free' months are gone :-(

    Oh: And the 15 months for the price of 12 obviously also did not work...

    Post edited by Yacomo on
  • Cris PalominoCris Palomino Posts: 12,454

    Yacomo said:

    Just a heads up: I recently converted from my remaining DAZ+ Membership to Premier and was given 'free' membership till May.

    Today I took advantage of the new annual offer. Now my expiry date is March 2026 - in other words, my two remaining 'free' months are gone :-(

    Oh: And the 15 months for the price of 12 obviously also did not work...

     I suggest addressing this with CS.

  • Cris PalominoCris Palomino Posts: 12,454

    vwrangler said:

    Thank you for the fast response!

    Cris Palomino said:

    vwrangler said:

    Not a problem, exactly, but a request: would it be possible for the mods to ask Daz a couple questions about the new/old annual memberships? Specifically, for the Plus memberships,

    1) if I still have time on my current Plus membership, will buying one of the new ones add time the way they used to do? and,

    2) Is there any way to pay using store credit? That's not shown as an option when you click on the "sign up" button.

    1) No but you will get what you paid for that is remaining pro rated into the total. If you just bought a premier membership yesterday you would get $18.98 off your annual price. 

    2) We currently don’t offer store credit as an option.

     Dis you pay with a card, Amazon, paypal?

  • Cris PalominoCris Palomino Posts: 12,454

    xyer0 said:

    Daz Plus member with a year left on membership now demoted to Base according to the new Membership Management page.

     Please contact CS regarding this.

  • LeanaLeana Posts: 12,748

    The membership management page has a message saying "Limited time: Sign up for an annual membership today and get 15 months for the price of 12! " but multiple people have said they only got 12 when joining.

    My guess would be that the 2500 slots advertised on all the other banners have been filled, but if that's the case the message on membership page should be removed.

  • Cris PalominoCris Palomino Posts: 12,454

    Leana said:

    The membership management page has a message saying "Limited time: Sign up for an annual membership today and get 15 months for the price of 12! " but multiple people have said they only got 12 when joining.

    My guess would be that the 2500 slots advertised on all the other banners have been filled, but if that's the case the message on membership page should be removed.

    Reported 

  • MickyBeMickyBe Posts: 359
    edited March 21

    Cris Palomino said:

    Robert Freise said:

    Trying to change my Premier to annual, but after entering payment info the screen goes blurry and nothing happens from that point

    Can you report what device/browser and can you try another? 

     

    I have the same issue trying to change from monthly to annual premier membership, used Chrome, Edge
    or Opera (Win10/Win11) (all updated) ... I logged out, deleted caches & restarted browsers ...

    I always have blurry screen and nothing happens after I entered my CC informations and pushed "next" to confirm.

     

    Post edited by MickyBe on
  • Cris PalominoCris Palomino Posts: 12,454

    MickyBe said:

    Cris Palomino said:

    Robert Freise said:

    Trying to change my Premier to annual, but after entering payment info the screen goes blurry and nothing happens from that point

    Can you report what device/browser and can you try another? 

     

    I have the same issue trying to change from monthly to annual premier membership, used Chrome, Edge
    or Opera (Win10/Win11) (all updated) ... 

    I always have blurry screen and nothing happens after I entered my CC informations and pushed "next" to confirm.

     

    What payment method are you trying to use? 

  • MickyBeMickyBe Posts: 359
    edited March 21

    Cris Palomino said:

    MickyBe said:

    Cris Palomino said:

    Robert Freise said:

    Trying to change my Premier to annual, but after entering payment info the screen goes blurry and nothing happens from that point

    Can you report what device/browser and can you try another? 

     

    I have the same issue trying to change from monthly to annual premier membership, used Chrome, Edge
    or Opera (Win10/Win11) (all updated) ... 

    I always have blurry screen and nothing happens after I entered my CC informations and pushed "next" to confirm.

     

    What payment method are you trying to use? 

     

    Tried to change my monthly to annual premier membership using my Mastercard Gold Credit Card.

     

    Post edited by MickyBe on
  • joannajoanna Posts: 2,208

    Cris Palomino said:

    xyer0 said:

    Daz Plus member with a year left on membership now demoted to Base according to the new Membership Management page.

    Reported. 

    I know you already reported it, but I'm adding myself to the list so that Daz knows it's not a singular case—possibly more wide-spread as there's another report in members forum.

    My Daz+ membership seems to be working correctly (getting discounts, tokens at $10, etc.), but the membership page lists me as base and doesn't show when my current membership ends, so I'm guessing it's something that got lost from going from one annual system (that allowed you to stack years, among other things) to current (exactly a year from when you pay and doesn't stack with the old one).

  • WandWWandW Posts: 2,891

    Cris Palomino said:

    xyer0 said:

    Daz Plus member with a year left on membership now demoted to Base according to the new Membership Management page.

     Please contact CS regarding this.

    Me too.  My account says I'm not a DAZ+ member, but the DO items are properly discounted in the store.  A glitch, but hopefully I don't need a coupon code before it's fixed.

  • paulawp (marahzen)paulawp (marahzen) Posts: 1,714

    WandW said:

    Cris Palomino said:

    xyer0 said:

    Daz Plus member with a year left on membership now demoted to Base according to the new Membership Management page.

     Please contact CS regarding this.

    Me too.  My account says I'm not a DAZ+ member, but the DO items are properly discounted in the store.  A glitch, but hopefully I don't need a coupon code before it's fixed.

    Just adding as a data point that this was the case for me as well. I went ahead and subscribed for a year of Premier (and yes, only got 12 months despite doing it not long after Daz midnight) but before that, on the membership page, it showed me as "Base" when I still had an old Daz+ membership into December. When I tested putting items in the cart, they were going in at Daz+ prices so the membership was being honored, just not displayed on that page.

    I didn't get any discount off the new subscription. I wasn't expecting to. Quite honestly, I had very little actually invested in the old membership - I think it cost $17 during one of the sales a year or two ago - but it was worth more than nine months of Daz+  membership. One of the reasons I had not tried a Premier membership up to now was the loss of that value, which was not reasonably respected by the upgrade-to-Premier offer that Daz had presented in exchange for it.

  • Richard HaseltineRichard Haseltine Posts: 107,945

    Cris Palomino said:

    Yacomo said:

    Just a heads up: I recently converted from my remaining DAZ+ Membership to Premier and was given 'free' membership till May.

    Today I took advantage of the new annual offer. Now my expiry date is March 2026 - in other words, my two remaining 'free' months are gone :-(

    Oh: And the 15 months for the price of 12 obviously also did not work...

     I suggest addressing this with CS.

    Was it the full price for a twelve month membership or was it discounted? I am getting a bit off for the remaining few days of my membership, rather than the full $199.xx, which is what should be happening

This discussion has been closed.