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!! Store Issues - Known Problems - Please Read !!

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  • Richard HaseltineRichard Haseltine Posts: 108,764
    SolitarySandpiper said:
    Richard Haseltine said:
    Robert Freise said:

    Here we go again Product Libray shows the Steampunk Ostrich and Cart Bundle in it but there's nothing there no products, no what's included nada

    It took eight tries to even get it to show up in my cart

    Are others seeing the lack of downloads?

    i'm missing SASE Tillie.

    Yes, that's a known issue which should be fixed later - I was asking about the ostrich bundle.

  • Charlie JudgeCharlie Judge Posts: 13,315
    edited December 2020
    Richard Haseltine said:
    Robert Freise said:

    Here we go again Product Libray shows the Steampunk Ostrich and Cart Bundle in it but there's nothing there no products, no what's included nada

    It took eight tries to even get it to show up in my cart

    Are others seeing the lack of downloads?

    Yes. I STILL don't see any downloads (neither old nor new) in DIM.

    Post edited by Charlie Judge on
  • KharmaKharma Posts: 3,214

    jI too had trouble getting today's free items in the cart - had to click multiple times on the cart button and they finally hopped into the cart, but every page is agonizingly slow to load as well and it doesn't seem to matter whether it is a store page or forum page ...  just slooooowwwwww!

  • spswaffordspswafford Posts: 179

    Just checked the first page and didn't see any listing or update for these items.

    PC+ forum not showing

    PC+ items only show 30% off, even when in cart. (unless I missed some change to PC+ item pricing)

  • Charlie JudgeCharlie Judge Posts: 13,315
    edited December 2020
    spswafford said:

    Just checked the first page and didn't see any listing or update for these items.

    PC+ forum not showing

    PC+ items only show 30% off, even when in cart. (unless I missed some change to PC+ item pricing)

    In your case the store evidently is no longer recognizing you as a PC+ member. This can only be resolved by submitting a ticket to CS.

    Post edited by Charlie Judge on
  • Mark_e593e0a5Mark_e593e0a5 Posts: 1,602
    Richard Haseltine said:
    SolitarySandpiper said:
    Richard Haseltine said:
    Robert Freise said:

    Here we go again Product Libray shows the Steampunk Ostrich and Cart Bundle in it but there's nothing there no products, no what's included nada

    It took eight tries to even get it to show up in my cart

    Are others seeing the lack of downloads?

    i'm missing SASE Tillie.

    Yes, that's a known issue which should be fixed later - I was asking about the ostrich bundle.

    Fixed now. I can see the download on the product page, and the product shows up in DIM and DAZ Connect.

  • spswaffordspswafford Posts: 179

    Well just checked and yes, it seems my sub was droppe..., err flagged for cancellation for payment. I can only assume this is something that is a symptom of the month+ site update? Is the issue known?

  • SolitarySandpiperSolitarySandpiper Posts: 566
    spswafford said:

    Well just checked and yes, it seems my sub was droppe..., err flagged for cancellation for payment. I can only assume this is something that is a symptom of the month+ site update? Is the issue known?

    This happened to me months ago, i took advantage of an offer to extend my PC+ membership and then cancelled the auto repayment... i was locked out of the PC+ club and all its benefits ($100 worth of Daz Originals at the time) until support rectified the problem and honoured the sale i missed out on. 

  • Richard HaseltineRichard Haseltine Posts: 108,764
    spswafford said:

    Well just checked and yes, it seems my sub was droppe..., err flagged for cancellation for payment. I can only assume this is something that is a symptom of the month+ site update? Is the issue known?

    It's known to happen, but I don't think it affects everyone so you should open a ticket to make sure you aren't overlooked in any fix.

  • DAZ_RawbDAZ_Rawb Posts: 817
    The forum problems of the icons not showing up were because the theme was still being loaded from a copy of the old store and had bad URLs, it also had a very out of date version of the jQuery javascript library. We upgraded the jQuery library, but the WYSIWYG editor is continuing to have some compatibility issues so we are looking into it and it should be solved soon.
  • Charlie JudgeCharlie Judge Posts: 13,315
    @ DAZ_Rawb: Is there anything you you can do to fix the problems some of us are having with not seeing any products in the Download section of DIM. Thanks https://www.daz3d.com/forums/discussion/comment/6288576/#Comment_6288576
  • DAZ_RawbDAZ_Rawb Posts: 817
    Charlie Judge said:
    @ DAZ_Rawb: Is there anything you you can do to fix the problems some of us are having with not seeing any products in the Download section of DIM. Thanks https://www.daz3d.com/forums/discussion/comment/6288576/#Comment_6288576
    I can look at the logs of the DIM servers and see if I see anything out of the ordinary, is this happening if you attempt to log in right now?
  • Charlie JudgeCharlie Judge Posts: 13,315
    DAZ_Rawb said:
    Charlie Judge said:
    @ DAZ_Rawb: Is there anything you you can do to fix the problems some of us are having with not seeing any products in the Download section of DIM. Thanks https://www.daz3d.com/forums/discussion/comment/6288576/#Comment_6288576
    I can look at the logs of the DIM servers and see if I see anything out of the ordinary, is this happening if you attempt to log in right now?
    Yes. Appropriate Section of DIM log showing JSON parser rrors 2020-12-04 13:37:30.229 Disk Avail: 396.9 GB (426230521856) 2020-12-04 13:37:30.230 Starting CMS... 2020-12-04 13:37:31.526 Connected to CMS: PostgreSQL 9.3.4, compiled by Visual C++ build 1600, 64-bit 2020-12-04 13:37:35.440 Saving Account Settings: Account 2020-12-04 13:37:37.629 Json Parser (1,1): Syntax error - expected '{' or '[' 2020-12-04 13:37:37.629 Unable to parse purchased products 2020-12-04 13:37:38.739 Json Parser (1,1): Syntax error - expected '{' or '[' 2020-12-04 13:37:38.739 Unable to parse purchased products 2020-12-04 13:37:38.739 Current Account: Account 2020-12-04 13:38:47.843 Installed Packages: 25418 : 3.6 TB 2020-12-04 13:38:47.868 Network Error during authentication. 2020-12-04 13:38:47.868 Json Parser (1,1): Syntax error - expected '{' or '[' 2020-12-04 13:38:47.869 Unable to parse purchased products 2020-12-04 13:38:47.869 Invalid JSON formatting while processing purchased items.
  • DarkS474DarkS474 Posts: 154
    edited December 2020

    First time ever that I got an error while paying for an order with PayPal. The PayPal payment was completed as per my PayPal account but DAZ servers gave an error telling me to retry later. The products don't show up in the Product Library and the order is not in my account under Orders either. But the order number is in the PayPal transaction receipt on PayPal account and the email PayPal sent me.

    I never had an error like this before.

     

    Post edited by DarkS474 on
  • SpottedKittySpottedKitty Posts: 7,232

    DAZ_Rawb said:

    The forum problems of the icons not showing up were because the theme was still being loaded from a copy of the old store and had bad URLs,

    On the subject of bad URLs, what about the link to Product Library in the "successful purchase" page? It isn't the same as the actual URL, and I think people have been complaining about it since the store changeover.

  • darkguyver1994_a1285f4265darkguyver1994_a1285f4265 Posts: 142

    IS the Search Feature ever going to start working again? Every time I use it I get maybe 6 items in the search when previously I'd get far more. Even with and without Previously Purchased checked I still get the same items. 

  • AllenArtAllenArt Posts: 7,175

    spswafford said:

    Well just checked and yes, it seems my sub was droppe..., err flagged for cancellation for payment. I can only assume this is something that is a symptom of the month+ site update? Is the issue known?

    Yes, mine said that too and it wasn't for non-payment, it just expired. *rolls eyes*

    Laurie

  • spswaffordspswafford Posts: 179

    By the way, until issues with the site are settled, it might be a good idea to pin this discussion to the first page in The Commons.

  • Richard HaseltineRichard Haseltine Posts: 108,764

    spswafford said:

    By the way, until issues with the site are settled, it might be a good idea to pin this discussion to the first page in The Commons.

    Pinning doesn't really seem to do much for visibility.

  • SpottedKittySpottedKitty Posts: 7,232

    Looks like the forum page icons are (finally!) back again.   yes

  • NorthOf45NorthOf45 Posts: 5,721

    SpottedKitty said:

    Looks like the forum page icons are (finally!) back again.   yes

    Yes, and the WSYIWYG editor controls, but only for the initial entry. Editing a post goes to an ASCII box with all the HTML codes embedded. I think someone mentioned that a while ago...

  • barbultbarbult Posts: 26,414

    At least I can bookmark a thread from my phone now (I can see the star). That is a step in the right direction. yes

  • SevrinSevrin Posts: 6,313

    Richard Haseltine said:

    spswafford said:

    By the way, until issues with the site are settled, it might be a good idea to pin this discussion to the first page in The Commons.

    Pinning doesn't really seem to do much for visibility.

     Not wedged in between threads about DS 4.9 it isn't.

  • NathNath Posts: 2,968
    edited December 2020

    Sigh...

    WTH. I bought these yesterday and now my cart looks like this:

    And yes, the items are also in my product library.
    Untitled-1.jpg
    1104 x 828 - 208K
    Post edited by Nath on
  • electricventureselectricventures Posts: 16

    Still cannot logon to DIM.  (Install manager displays the error "Unable to login to the specified account.  Verify the email and/or password and try again."

    Now there is a new wrinkle.  When I use EDGE to go to https://www.daz3d.com:

    Sometime it works.

    Sometimes:  I get a warning from CenturyLink (my 1 GB ISP):  "Warning!  www.daz3d.com has been flagged as dangerous.  Visiting it could be harmful to your device.

    Sometimes:  The browser displays a screen saying:  YOUR CONNECTION ISN'T PRIVATE.   Attackers might be trying to steal your information from www.daz3d.com ...    NET::ERR_CERT_COMMON_NAME_INVALID.

    I've cleared the browser cache, but it didn't help.  Even installed Firefox.  Again it works sometimes, and sometimes reports:  WARNING:  POTENTIAL SECURITY RISK AHEAD.  Firefox detected a potential security threat and did not continue to www.daz3d.com.  If you visit this site, attacks could try to steal information like your passwords, emails, or credit card details.  .... The issue is most likely with the website, and there is nothing you can do to resolve it.  You can notify the website's administrator about the problem.

    Any ideas? ?!?

     

     

     

     

     

  • NathNath Posts: 2,968
    edited December 2020

    Manual and DIM download are missing for https://www.daz3d.com/pw-nirvana-space-station.

    Post edited by Nath on
  • kyoto kidkyoto kid Posts: 42,013

    ...hmm, after some of the issues I've had in the past, I'm surprised none of this has been occurring on my account.  The last serious issue I had was my card not being recognised but I submitted a ticket on that and it was taken care of a couple weeks ago. 

    Have been able to download and install everything I purchased for the last couple weeks through the IM without a hitch, no products missing, and for the last week or so, no download failures even with large files.  Haven't ever used Daz Connect or Daz Central, just manual downloads and the IM

    Running the latest version of Chrome with advert blockers, popup blockers, and other extensions active on the site, have the same AV active that I've used for years, and still on W7 Pro.

    So far the only issues I've been running into are mildly annoying ones most others are experiencing

    • When I open a previous post on the forums here to edit it, the edit window opens in HTML mark-up instead of normal mode, 
    • My Product Library sorts in "A - Z" sequence rather than the usual "newest to oldest" purchase. 
    • The store search is wonky as heck, 
    • Getting intermittent #500 Server Errors after selecting items in the store to view, posts in the Forums to read, and returning to the forum menus/store page.
  • jd641jd641 Posts: 462

    I'm getting a "Auth invalid" message when I try to download the templates for the free Outer Marker by DigiVault.

  • frankrblowfrankrblow Posts: 2,052

    electricventures said:

    Still cannot logon to DIM.  (Install manager displays the error "Unable to login to the specified account.  Verify the email and/or password and try again."

     

    Make sure you have an active ticket about this with Tech Support (through the Help Center), so the will let you know if ever DIM gets fixed. This is an ongoing saga with many of us, with no fix in sight. 

  • akmerlowakmerlow Posts: 1,124

    Store login is kinda horrible for me lately. I don't have check mark on blue icon, but white icon instead. I can access my order, account data etc., but cant add to wishlist etc.
     And it logs out me very often. Which gets on nerves fast due to that hcaptcha that is sometimes very hard to pass, and it often gives timedout error after completion.

This discussion has been closed.