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Platinum Club resubscribe not working

squirtsquirt Posts: 172
edited November 2020 in The Commons

My platinum club expired so I tried to renenew using the link suggested by Daz: https://www.daz3d.com/platinum-club-plus

But when you go to the page there's no way to resubscribe.  As in there's no link on that page.

Am I missing something here?

Post edited by squirt on

Comments

  • squirtsquirt Posts: 172

    Can somebody point out where the Platinim Club can be purchased?  Does anybody at least know that??

  • AllenArtAllenArt Posts: 7,175
    edited November 2020

    I'm not sure there IS any way to renew right at this moment. frown

    I tried going thru the product library and finding my previous PC+ page, but when I try and look at it, it just hangs, trying to load. **shrug**

    Post edited by AllenArt on
  • butterflyfishbutterflyfish Posts: 1,700

    Does this help? https://www.daz3d.com/platinum-club-annual

  • AllenArtAllenArt Posts: 7,175
    butterflyfish said:

    Does this help? https://www.daz3d.com/platinum-club-annual

    That does work, thanks.

    Laurie

  • squirtsquirt Posts: 172

    Thank you  Allen Art.  I tried making a Help Ticket and got someone named Gunnar Spencer who asked me if I'd tried the link to resubscribe.   Mind you, I had just exlained in the Help Ticket that the link didn't work.  He also adivised that I go to the store and purchase it there but doing a Search brings up a OOPs page.   I totally hate these help tickets.  It's like you're talking to a wall.

    Man I miss the days of phone support.

  • squirtsquirt Posts: 172
    butterflyfish said:

    Does this help? https://www.daz3d.com/platinum-club-annual

    Actually it doesn't!

    I have these messages from DAZ:

    2020-11-21 update Flagged for cancellation on 2020-11-22 for Payment Failure
    2020-11-21 exit

    Canceled on 2020-11-22 00:00:00.235948166 +0000 UTC for Payment Failure

    But when I try your link it shows PURCHASED

    But when I go to MY Account and click the Platinum Club icon there's not coupons which means that I really don't  have a membership.

    This is CRAZY!

  • butterflyfishbutterflyfish Posts: 1,700

    You should be able to put it in your cart, even if it shows as purchased, I think.

  • squirtsquirt Posts: 172
    butterflyfish said:

    You should be able to put it in your cart, even if it shows as purchased, I think.

    Yep, that worked.  Thank you Butterflyfish.  

    They should pay you for tech support instead. yes

  • butterflyfishbutterflyfish Posts: 1,700

    Welcome. Glad it worked for you. smiley

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