!! Store Issues - Known Problems - Please Read !!
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Well ... I was lucky. Got a GC, paid with Paypal, got my order confirmation and the GC code mail at once ...
Not sure if this is a known issue - entering '100%' in the 'Search' field at the store no longer shows items discounted by 100%. Instead it shows items with the number 100 in the title or perhaps somewhere in the description. As though 'Search' is not currently applied to pricing.
This used to be a handy way to browse free content that is sometimes easy to miss otherwise.
If you sort the page by PRICE LOW-HIGH free stuff should be on top of the page.
Why don't you sort by Price low-high? Works too ...
The file created when using "EXPORT CART AS CSV" is not a CSV file. I'm pretty certain there was a time it worked after the new site was deployed but it's been borked for a while now:
"Product Name", "Base Price", "Cart Price"
"Fabulous Fabrics - Tweed Iray Shaders
Sci-Fi Artifact 2
Il Medico Della Peste Poses for Genesis 8 Male
Hawthorn Trees for Daz Studio and Iray",$14.95
$16.95
$14.95
$14.95,$2.79
$3.49
$2.79
$0.00
...OK., no issues with "purchasing" the weekly freebie, but still am unable to purchase anything with my card. This is really getting stupid.
Maybe Daz doesn't want my money anymore. Sad, after being a loyal customer here for over a dozen years. Oh well.
Whenever I go to https://www.daz3d.com/niko-8, the little man in the right corner goes from blue to white, indicating that I'm logged out. If I try to add him to the wish list, I get a "You must be logged in to add items to your wishlist" message. If I then go to literally any other page, the guy turns blue again, and the store recognizes that I'm logged in. And as long as I'm not on his page, I can add Niko 8 to my cart from www.daz3d.com/shop or from the big sale page. It's just his page which is being weird.
Yes, that happens on some product pages. Usually refreshing the page a few times fixes it.
'Millennium Man' Michael 1 is included in these bundles :
Check you PC+ subscription date. Seems mine was updated on the 12th by Customer Support and I lost 13+ months of paid subscription - clearly recorded in the history further down the screen.
Just raised another ticket to get that fixed, but not impressed - if I hadn't checked I never would have known.
This has been posted about by a few of us- a lot to read through, I know.
Mine was cleared up by clearing out all address info under my account, clearing out any saved card info on my account ( I had never checked for it to be saved, but it was) then putting in a new address. My ticket had multiple responses over 10 days ( from tech support) So when you write your ticket tell them- you have cleared out your address and card number, what browsers you have tried, what country you are trying to pay from, and that you have logged in and out ect. and which way you are paying debit or credit.
Good luck!
I'll give you some if that helps:
Honni 8 DAZ Connect Offline file still refuses to work, it just brings me to a 404 page saying file not found. The Unreal/FBX/OBJ files available for download for the https://www.daz3d.com/zweihanders bring me to an "auth invalid" page.
Product Library still not in the correct order and still missing some purchased items
I did submit a ticket and have been told twice that it should be fixed however the problem remains
Anything more about the search? Or lack there of? Daz went from having one of the best search engines to the worst, imho.
I'm the same, have re-opened my ticket twice about missing historic content. They even manually added my example item to my account and it is still not in my Product Library OR marked as Purchased when I look. I don't know what else could be missing from my Product Library :-(
Zweihanders is one of the products I am having issues with - in my case it won't decrypt a Connect isntall - so i suspect that's a server side issue. I think I've reported this, but please feel free to add a ticket of your own.
The Honni 8 HD .sep and .sea download without error for me, I haven't tested them to see if they work though.
Thanks for checking out the files, it's appreciated.
The Offline Auth file and Honni 8's regular zip file work fine but I've tried downloading the .sep file in FF and Chrome and it brings me to:
{ "code": "not_found", "message": "File with such name does not exist.", "status": 404 }Go into "Help" and check your activities [drop down option from your name when signed in on that page]. If you haven't received an acknowledgement for a ticket, they possibly don't have one. It would need to be re-entered. And if it is there, you can add a comment to your ticket which hopefully bounces it back to their attention.
PC+ is shaky. I got thrown out entirely for no apparant reason and without any warning whatsoever (monthly subscription with automatic payment through store credit that was ignored by the DAZ store software) With customer support probably taking weeks to catch up I'm probably going to miss freebies and offers the next couple of weeks.
Do screenshots and explain the problem, and tell them you expect them to honor those prices. They can make arrangements for you to pay with store credit, or take it out of any store credit you may already have in the system. It's their fault you're missing out so they should work with you. You shouldn't do this after the fact, do it DURING the offer, and I always make sure my timestamped screenshot shows the bottom right corner of my screen with the date and time. It helps speed things up, showing the offer was valid at the time. Not sure how they reference what offers were going when (ugh, hate to have THAT job!) but anything you can do to help, speeds things up.
It's odd that ti works for soem but not others. All I can suggest, in these cases, is opening a ticket in caser it's an account issue.
I am logged in; I logged out and logged back in. Either way, the store is not reflecting that I am PC+ until the item is put in the cart.
I am not very enticed to shop in a store when every product has to be price checked in the cart.
Same as well. The fact that they keep marking the tickets as "solved" before we confirm whether things are working again is maddening.
We as paying customers shouldn't have to spend our time, in many cases a large number of hours, going through hundreds of individual orders and manually searching for thousands of products in our libraries to find out what's missing. But that's what's evidently going to need to happen if we want to know the extent of the damage.
...is there any way to review a support ticket once it has been submitted?
You can see "Your Activities" once you log into the Help Center (same button), but there won't be any more info than what was in the messages you or CS wrote.
Oh sure. You can water and feed it, make sure it's got a nice warm bed. It's going to be there a while, so it's important to make sure it's comfortable.
Not sure if anyone is having this problem, but I can't buy a gift card from my saved credit card info. I even went ahead and removed my credit card profile to add it again in case the info was wrong, but now it does not appear at all as an option nor in my payment methods page. Should I submit a ticket about this or has the issue already been reported? Thanks.
---------------------------
UPDATE: I found a workaround. On the Shopping cart page, I selected from the drop-down to add a new credit card info. I seems to have accepted it from there.
Don't know if it's been reported but not all my products show up in the listing to the left. If I search a specific item it will show up but I don't use the list for that. I use the listing to see what I have for
specific characters and etc., so items not showing up is an issue.
..thanks
More or less the same for me, and made worse when the store prices are printed white on a white background. Also, prices of items in my wishlist that should be discounted can lose discounts from one day to the next, then return.
But that's okay, as I just refuse to buy anything under these conditions. Come March 2021 my PC+ membership expires, and then I'm out of here.