!! Store Issues - Known Problems - Please Read !!

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Comments

  • L'AdairL'Adair Posts: 9,479
    kyoto kid said:

    ...I actually entered something in the field after everything else and it still refuses to save the information.

    How the information was purged (I had saved my payment profile data years ago) I have no idea, and that one error message which read "Not enough USD avilable" has me concerned that something with my account was frotzed behind the scenes between Friday and Saturday.   I'll just have to lose what's still in the cart (as well as not being able to purchase anything else this sale or afterwards) until my ticket is acted on and this is resolved and with what has happened it could be weeks.

    If you haven't already, save a screenshot of your cart with the sale prices active and add that to your trouble ticket.

  • AllenArtAllenArt Posts: 7,175
    edited November 2020

    Here we go again:

    2020-11-16 00:49:06.979 WARNING: Network Error: F:/Daz Content Downloads/Downloads/IM00064671-01_SkyeLightsDecorativeLightingProps.zip.{d7dab07d-a1f8-1306-710b-ac8502d3382e}.part :
    	Could not complete download, file size does not match; 28311552 != 54491059.. Temporary file removed.
    2020-11-16 00:51:11.664 WARNING: Network Error:  : Connection closed

     

    SkyeLights: Decorative Lighting Props

    Post edited by AllenArt on
  • kyoto kidkyoto kid Posts: 42,016
    edited November 2020
    L'Adair said:
    kyoto kid said:

    ...I actually entered something in the field after everything else and it still refuses to save the information.

    How the information was purged (I had saved my payment profile data years ago) I have no idea, and that one error message which read "Not enough USD avilable" has me concerned that something with my account was frotzed behind the scenes between Friday and Saturday.   I'll just have to lose what's still in the cart (as well as not being able to purchase anything else this sale or afterwards) until my ticket is acted on and this is resolved and with what has happened it could be weeks.

    If you haven't already, save a screenshot of your cart with the sale prices active and add that to your trouble ticket.

    ...already did as well as included a second one with the error message.

    Like I mentioned, being on a tight budget this tends to be my "big sale event" of the year because of all the 2.99$ BYOBs, extra PC+ discounts, and PC+ For A Day specials.  MM has become more like "March Meh-ness" with all the "buy this expensive new item (or two)" to get an additional 10% off your cart.  In this sale, even PC+ items trigger extra discounts.

    Post edited by kyoto kid on
  • SempieSempie Posts: 659
    edited November 2020
    kyoto kid said:

    ...already did as well as included a second one with the error message.

    Like I mentioned, being on a tight budget this tends to be my "big sale event" of the year because of all the 2.99$ BYOBs, extra PC+ discounts, and PC+ For A Day specials.  MM has become more like "March Meh-ness" with all the "buy this expensive new item (or two)" to get an additional 10% off your cart.  In this sale, even PC+ items trigger extra discounts.

    +1

    That's why I'm quite annoyed the new store denied my automatic PC renewal and suddenly kicked me out. I only got in because I won a DAZ prize that allowed me to buy the Quarterly membership. 8 Bucks per month is at the edge of OK for me; $30 in one go is more than my monthly budget allows. Fortunately I was kicked out at the last day of the sale, when I was done buying anyway, with hardly enough money left on my bank account to eat the rest of the month.

    By the way, everybody renewing their monthly PC membership automatically using store credit; be aware that the new store software may not do that and kick you out instead, like me.

    Post edited by Sempie on
  • kyoto kidkyoto kid Posts: 42,016

    ...yeah was hoping to extend my membership today with another Annual, but the CC issue put that to rest.

  • jjmainorjjmainor Posts: 495

    Not sure if anyone else sees this, but I am realizing that the failed downloads for me mostly occur at this time when the store is turning over and trying to settle down...

  • James_HJames_H Posts: 1,093

    For some reason when I am logged in and go to today's Spring Dynamics, I lose my logged in status and coannot add to my wish list.

    https://www.daz3d.com/spring-dynamics-for-daz-studio

    I can add other new items. Odd.

  • KeryaKerya Posts: 10,943
    James_H said:

    For some reason when I am logged in and go to today's Spring Dynamics, I lose my logged in status and coannot add to my wish list.

    https://www.daz3d.com/spring-dynamics-for-daz-studio

    I can add other new items. Odd.

     

    Works for me ...

    Did you try the detour "add to cart" and from the cart "add to wishlist"?

     

  • hello,

    Trying to get the bundles content....nothing !

    How to retrieve the bundle content ?

    Capture d’écran 2020-11-16 122406.jpg.png
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  • rmrf2003 said:

    hello,

    Trying to get the bundles content....nothing !

    How to retrieve the bundle content ?

    We have to look for each individual product in the Product Library. They are filed out of order of any discernable type.

    I hope they address matter as well as returning the Order numbers to our Product Pages.

     

  • We have to look for each individual product in the Product Library. They are filed out of order of any discernable type.

    I hope they address matter as well as returning the Order numbers to our Product Pages.

     

    Thank you !

  • kyoto kid said:
    L'Adair said:
    kyoto kid said:

    ...I actually entered something in the field after everything else and it still refuses to save the information.

    How the information was purged (I had saved my payment profile data years ago) I have no idea, and that one error message which read "Not enough USD avilable" has me concerned that something with my account was frotzed behind the scenes between Friday and Saturday.   I'll just have to lose what's still in the cart (as well as not being able to purchase anything else this sale or afterwards) until my ticket is acted on and this is resolved and with what has happened it could be weeks.

    If you haven't already, save a screenshot of your cart with the sale prices active and add that to your trouble ticket.

    ...already did as well as included a second one with the error message.

    Like I mentioned, being on a tight budget this tends to be my "big sale event" of the year because of all the 2.99$ BYOBs, extra PC+ discounts, and PC+ For A Day specials.  MM has become more like "March Meh-ness" with all the "buy this expensive new item (or two)" to get an additional 10% off your cart.  In this sale, even PC+ items trigger extra discounts.

    I am another on a tight budget and agree about PC+ vs MM. I did appreciate the large number of G3 items this PC+ since that's the generation I mainly focus on. I am also looking forward to upcoming holiday sales since they often have very good deals, plus the freebie gifts from the artists. 

    I really hope the checkout and card issues you & others have been experiencing get sorted out quickly.

  • DiomedeDiomede Posts: 15,398
    edited November 2020
    jjmainor said:

    Not sure if anyone else sees this, but I am realizing that the failed downloads for me mostly occur at this time when the store is turning over and trying to settle down...

    Unfortunately for me, the failed downloads occur almost all day every day.  Items can fail to download 20 or 30 attempts.  For big files like tutorial videos it can take a long time for a download attempt to fail.  Furthermore, I recently had to uninstall and reinstall all my content.  I present the download status of various tutorials I have acquired over the years to make it obvious.  Notice that only some of a tutorial series download.  Some are missing #1 of a series.  Some are missing #2 of a series.  Some are missing (#) of a series. 

    Aaargh.  

    Serenity now.

     

    aaaa02 download failures.jpg
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    Post edited by Diomede on
  • James_H said:

    For some reason when I am logged in and go to today's Spring Dynamics, I lose my logged in status and coannot add to my wish list.

    https://www.daz3d.com/spring-dynamics-for-daz-studio

    I can add other new items. Odd.

    I can add spring dynamics to my wishlist but not Helena for Genesis 8 Female. When I try and add her I get "You must login to add items to your wishlist." even though I am logged in. I logged out and back in, tried again to add to wishlist and got the same error. 

  • DarkS474DarkS474 Posts: 154
    edited November 2020

    Interactive License is not displaying "for xxxxxxxx" anymore on receipts:

    On an order last month:

    On an order now and since the site upgrade.

     

     

     

     

    Post edited by DarkS474 on
  • DarkS474DarkS474 Posts: 154
    edited November 2020

    In Product Library... when Interactive License has been bought for any bundle it shows Interactive License on the Bundle item but not on each single item it contains which still shows up as Standard License instead.

    So while the Add Interactive License option is not available anymore for the bundle it still shows as an option for each item contained in the bundle.

     

    Post edited by DarkS474 on
  • AllenArtAllenArt Posts: 7,175

    I keep getting "unable to load Personalized Data" in the store and forums. I had to get to the forums thru the wishlist.

    Laurie

  • tsaristtsarist Posts: 1,638
    AllenArt said:

    I keep getting "unable to load Personalized Data" in the store and forums. I had to get to the forums thru the wishlist.

    Laurie

    I kept getting that too. It comes and goes.
  • nonesuch00nonesuch00 Posts: 18,781
    James_H said:

    For some reason when I am logged in and go to today's Spring Dynamics, I lose my logged in status and coannot add to my wish list.

    https://www.daz3d.com/spring-dynamics-for-daz-studio

    I can add other new items. Odd.

    I can add spring dynamics to my wishlist but not Helena for Genesis 8 Female. When I try and add her I get "You must login to add items to your wishlist." even though I am logged in. I logged out and back in, tried again to add to wishlist and got the same error. 

    I couldn't add the Spring Dynamics to my wishlist until I refreshed the page.

  • cajhincajhin Posts: 154

    How to fix the broken forum icons?

    Most of the icons on the forum page are broken for me (e.g. 'cart' and 'user' in the upper right corner). These icons appear on the shop page. Tested with Firefox and Safari on Win and MacOs.

    The icons are actually characters from the "fontdaz" font. The issue is that the browser is not allowed to download the font, and Times New Roman does not have the icons. (the devs probably all have the font cached and don't see it).

    Firefox console:

    Cross-Origin Request Blocked: The Same Origin Policy disallows reading the remote resource at https://cdn.daz3d.com/skin/frontend/enterprise/daznew/css/fontface/fontdaz_3b9a0cf01c922aa5a9e42a3a5196f150.woff. (Reason: CORS header ‘Access-Control-Allow-Origin’ missing).

    downloadable font: download failed (font-family: "fontdaz" style:normal weight:400 stretch:100 src index:2): bad URI or cross-site access not allowed source: https://cdn.daz3d.com/skin/frontend/enterprise/daznew/css/fontface/fontdaz_3b9a0cf01c922aa5a9e42a3a5196f150.woff

    Download works when I replace "cdn.daz3d" with "www.daz3d", but that doesn't solve the problem.

    It's only a minor nuisance, but has anyone figured out how to fix it manually?

    (Some people choose to see the ugliness in this world, I choose to fix it)

  • MJ007MJ007 Posts: 1,716
    edited November 2020

    I checked the initial post and didnt see this issue listed, so im reporting it.  Im noticing the Search feature doesnt work for anything you have purchased.  For example when i search for "TROLL" only 18 items appear and none of them are items i own, and i own several.  Unchecking the "Hide items I own" box has no effect on results either.

    -MJ

    Post edited by MJ007 on
  • BarzoffBarzoff Posts: 104

    Hi all,

    I don't have time to read all the 56 pages, so I'm sorry if this has been already asked. I just bought Urban Future 7 but the product doesn't show up in DIM. It doesn't show up in my product librairy page in my account either, so I can't download it. Is the DAZ tream working on this?

    Also, should I use DAZ Central to get things work?

    Sorry about my quite approximative english.

    Thanks

    Benny

  • MJ007 said:

    I checked the initial post and didnt see this issue listed, so im reporting it.  Im noticing the Search feature doesnt work for anything you have purchased.  For example when i search for "TROLL" only 18 items appear and none of them are items i own, and i own several.  Unchecking the "Hide the items I own" box has no effect on results either.

    -MJ

    If the page is set to show All items try setting it to show only a set number - 30 or 60.

  • MJ007MJ007 Posts: 1,716
    MJ007 said:

    I checked the initial post and didnt see this issue listed, so im reporting it.  Im noticing the Search feature doesnt work for anything you have purchased.  For example when i search for "TROLL" only 18 items appear and none of them are items i own, and i own several.  Unchecking the "Hide the items I own" box has no effect on results either.

    -MJ

    If the page is set to show All items try setting it to show only a set number - 30 or 60.

    Same results.

    -MJ

  • fixmypcmikefixmypcmike Posts: 19,705
    MJ007 said:
    MJ007 said:

    I checked the initial post and didnt see this issue listed, so im reporting it.  Im noticing the Search feature doesnt work for anything you have purchased.  For example when i search for "TROLL" only 18 items appear and none of them are items i own, and i own several.  Unchecking the "Hide the items I own" box has no effect on results either.

    -MJ

    If the page is set to show All items try setting it to show only a set number - 30 or 60.

    Same results.

    -MJ

    Did you also uncheck "Hide Items I Own"?

  • MJ007MJ007 Posts: 1,716
    edited November 2020
    MJ007 said:
    MJ007 said:

    I checked the initial post and didnt see this issue listed, so im reporting it.  Im noticing the Search feature doesnt work for anything you have purchased.  For example when i search for "TROLL" only 18 items appear and none of them are items i own, and i own several.  Unchecking the "Hide the items I own" box has no effect on results either.

    -MJ

    If the page is set to show All items try setting it to show only a set number - 30 or 60.

    Same results.

    -MJ

    Did you also uncheck "Hide Items I Own"?

    Yes.  As stated in my OP.

    -MJ

    Daz3D Search Error-Troll.jpg
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    Post edited by MJ007 on
  • dawnbladedawnblade Posts: 1,723
    Diomede said:
    jjmainor said:

    Not sure if anyone else sees this, but I am realizing that the failed downloads for me mostly occur at this time when the store is turning over and trying to settle down...

    Unfortunately for me, the failed downloads occur almost all day every day.  Items can fail to download 20 or 30 attempts.  For big files like tutorial videos it can take a long time for a download attempt to fail.  Furthermore, I recently had to uninstall and reinstall all my content.  I present the download status of various tutorials I have acquired over the years to make it obvious.  Notice that only some of a tutorial series download.  Some are missing #1 of a series.  Some are missing #2 of a series.  Some are missing (#) of a series. 

    Aaargh.  

    Serenity now.

     

    If the tutorials are just videos, you don't need to use DIM. Go to your Product Library and manually download them through your browser and put them anywhere you want. They don't have to be installed in your DS folders. The tutorials that come with props, lights etc. usually have a separate package to install through DIM.

  • Another change to something that's Always Happened That Way™ in the store...

    On product pages, the Compatible Software line seems to be stuck at D|S 4.12 and isn't updating to D|S 4.14 — this always used to happen immediately when a new program version was released. So, what does the Compatible Software entry mean now? Is it actually stuck, or is it finally displaying real minimum version numbers?

  • fixmypcmikefixmypcmike Posts: 19,705

    Another change to something that's Always Happened That Way™ in the store...

    On product pages, the Compatible Software line seems to be stuck at D|S 4.12 and isn't updating to D|S 4.14 — this always used to happen immediately when a new program version was released. So, what does the Compatible Software entry mean now? Is it actually stuck, or is it finally displaying real minimum version numbers?

    I think it just hasn't been updated, nothing shows less than 4.12

    Something that DOES work -- on the old store, after every purchase I was logged out of the forums.  That's not happening any more.

  • N-RArtsN-RArts Posts: 1,606

    I tried to checkout an item for $2.99 yesterday, and I still got the error on the redirect back to the site.

    I'm starting to wonder if it's Paypal, or me that's the problem :(

This discussion has been closed.