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!! Store Issues - Known Problems - Please Read !!

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  • TaozTaoz Posts: 10,282
    edited November 2020
    Criket said:
    Taoz said:
    Criket said:

    Don't know if this has been mentioned, and I'm too lazy to check 50 pages. I purchased a gift card - I received the confirmation e-mail with the gift card code, but when I click on the code it brings me to the log-in screen - even though I'm already logged in. If I try entering the code manually, nothing happens. I submitted a ticket, but was wondering if anyone else had this happen?

    Yes, nothing happens when you input the code but this is normal - check your Store Credit page and you will probably see that the amount has been added (the data is still a bit messed up but "Your current balance" on top should be correct).

    My balance still shows as $0.00

    Have you checked for leading/trailing spaces when you enter the code?  Does the input field go empty when you click "Redeem code"?

    Post edited by Taoz on
  • CricketCricket Posts: 487
    Taoz said:
    Criket said:
    Taoz said:
    Criket said:

    Don't know if this has been mentioned, and I'm too lazy to check 50 pages. I purchased a gift card - I received the confirmation e-mail with the gift card code, but when I click on the code it brings me to the log-in screen - even though I'm already logged in. If I try entering the code manually, nothing happens. I submitted a ticket, but was wondering if anyone else had this happen?

    Yes, nothing happens when you input the code but this is normal - check your Store Credit page and you will probably see that the amount has been added (the data is still a bit messed up but "Your current balance" on top should be correct).

    My balance still shows as $0.00

    Have you checked for leading/trailing spaces when you enter the code?  Does the input field go empty when you click "Redeem code"?

    Yes, I've tried both cutting and pasting and entering it manually. And yes, the input field goes empty after I click "Redeem code".

  • TaozTaoz Posts: 10,282
    Criket said:
    Taoz said:
    Criket said:
    Taoz said:
    Criket said:

    Don't know if this has been mentioned, and I'm too lazy to check 50 pages. I purchased a gift card - I received the confirmation e-mail with the gift card code, but when I click on the code it brings me to the log-in screen - even though I'm already logged in. If I try entering the code manually, nothing happens. I submitted a ticket, but was wondering if anyone else had this happen?

    Yes, nothing happens when you input the code but this is normal - check your Store Credit page and you will probably see that the amount has been added (the data is still a bit messed up but "Your current balance" on top should be correct).

    My balance still shows as $0.00

    Have you checked for leading/trailing spaces when you enter the code?  Does the input field go empty when you click "Redeem code"?

    Yes, I've tried both cutting and pasting and entering it manually. And yes, the input field goes empty after I click "Redeem code".

    Is the code you can find on the order for the gift card in your account the same as the one in the email?

  • L'AdairL'Adair Posts: 9,479
    rmrf2003 said:
    Richard Haseltine said:
    rmrf2003 said:
    CurlyMac said:

    Tickets have been previously logged on these issues, Richard ... just waiting (not so patiently) for resolution. wink

    I cant open ticket to sale support !!!!!

    What the HELL !!!!!!!!!!!

    Have you reached tghe ZenDesk page? Clicked the Sign In link at top-right? What exactly happens?

    What is the ZenPage ???? I click on the Sign link and it sign me ?????????????????????????????????????

    I keep a link bookmarked that goes straight to "My activities" page. (If you are logged in to the forums, the help desk should log you in automatically.) Try this link and let us know what happens.

    https://helpdaz.zendesk.com/hc/en-us/requests

    If it works for you as it works for me, there will be button to "Submit A Request" at the top right of the page. Click on that and you should be able to fill out and file a trouble ticket.

  • CricketCricket Posts: 487
    Taoz said:
    Criket said:
    Taoz said:
    Criket said:
    Taoz said:
    Criket said:

    Don't know if this has been mentioned, and I'm too lazy to check 50 pages. I purchased a gift card - I received the confirmation e-mail with the gift card code, but when I click on the code it brings me to the log-in screen - even though I'm already logged in. If I try entering the code manually, nothing happens. I submitted a ticket, but was wondering if anyone else had this happen?

    Yes, nothing happens when you input the code but this is normal - check your Store Credit page and you will probably see that the amount has been added (the data is still a bit messed up but "Your current balance" on top should be correct).

    My balance still shows as $0.00

    Have you checked for leading/trailing spaces when you enter the code?  Does the input field go empty when you click "Redeem code"?

    Yes, I've tried both cutting and pasting and entering it manually. And yes, the input field goes empty after I click "Redeem code".

    Is the code you can find on the order for the gift card in your account the same as the one in the email?

    I don't know - I'll have to check

  • CricketCricket Posts: 487
    Taoz said:
    Criket said:
    Taoz said:
    Criket said:
    Taoz said:
    Criket said:

    Don't know if this has been mentioned, and I'm too lazy to check 50 pages. I purchased a gift card - I received the confirmation e-mail with the gift card code, but when I click on the code it brings me to the log-in screen - even though I'm already logged in. If I try entering the code manually, nothing happens. I submitted a ticket, but was wondering if anyone else had this happen?

    Yes, nothing happens when you input the code but this is normal - check your Store Credit page and you will probably see that the amount has been added (the data is still a bit messed up but "Your current balance" on top should be correct).

    My balance still shows as $0.00

    Have you checked for leading/trailing spaces when you enter the code?  Does the input field go empty when you click "Redeem code"?

    Yes, I've tried both cutting and pasting and entering it manually. And yes, the input field goes empty after I click "Redeem code".

    Is the code you can find on the order for the gift card in your account the same as the one in the email?

    Yes, it's the same code

  • TaozTaoz Posts: 10,282
    Criket said:
    Taoz said:
    Criket said:
    Taoz said:
    Criket said:
    Taoz said:
    Criket said:

    Don't know if this has been mentioned, and I'm too lazy to check 50 pages. I purchased a gift card - I received the confirmation e-mail with the gift card code, but when I click on the code it brings me to the log-in screen - even though I'm already logged in. If I try entering the code manually, nothing happens. I submitted a ticket, but was wondering if anyone else had this happen?

    Yes, nothing happens when you input the code but this is normal - check your Store Credit page and you will probably see that the amount has been added (the data is still a bit messed up but "Your current balance" on top should be correct).

    My balance still shows as $0.00

    Have you checked for leading/trailing spaces when you enter the code?  Does the input field go empty when you click "Redeem code"?

    Yes, I've tried both cutting and pasting and entering it manually. And yes, the input field goes empty after I click "Redeem code".

    Is the code you can find on the order for the gift card in your account the same as the one in the email?

    Yes, it's the same code

    OK.  Not sure what the problem can be then - I've purchased four gift cards myself during the last week and all worked fine.  I guess only costumer service can fix it then.

     

  • CricketCricket Posts: 487
    Taoz said:
    Criket said:
    Taoz said:
    Criket said:
    Taoz said:
    Criket said:
    Taoz said:
    Criket said:

    Don't know if this has been mentioned, and I'm too lazy to check 50 pages. I purchased a gift card - I received the confirmation e-mail with the gift card code, but when I click on the code it brings me to the log-in screen - even though I'm already logged in. If I try entering the code manually, nothing happens. I submitted a ticket, but was wondering if anyone else had this happen?

    Yes, nothing happens when you input the code but this is normal - check your Store Credit page and you will probably see that the amount has been added (the data is still a bit messed up but "Your current balance" on top should be correct).

    My balance still shows as $0.00

    Have you checked for leading/trailing spaces when you enter the code?  Does the input field go empty when you click "Redeem code"?

    Yes, I've tried both cutting and pasting and entering it manually. And yes, the input field goes empty after I click "Redeem code".

    Is the code you can find on the order for the gift card in your account the same as the one in the email?

    Yes, it's the same code

    OK.  Not sure what the problem can be then - I've purchased four gift cards myself during the last week and all worked fine.  I guess only costumer service can fix it then.

     

    I figured it out and feel stupid now. Before the update, you could click on the order # and it would take you to the site so you could redeem the code. Now, the code is not clickable, but there is a button below it that says "Redeem gift card". I didn't even read the e-mail, just automatically clicked on the order #. So, problem solved - user error blush

  • darkguyver1994_a1285f4265darkguyver1994_a1285f4265 Posts: 142

    https://www.daz3d.com/checkout/cart

    Not working. Get this every time:

    Your address is invalid, please add a new valid address
  • Richard HaseltineRichard Haseltine Posts: 108,773
    darkguyver1994_a1285f4265 said:

    https://www.daz3d.com/checkout/cart

    Not working. Get this every time:

    Your address is invalid, please add a new valid address

    Have you checked that your address looks right?

  • Roman_K2Roman_K2 Posts: 1,272

    Hmmm... I was wondering why I can't buy anything!  sad

  • TaozTaoz Posts: 10,282
    Criket said:
    Taoz said:
    Criket said:
    Taoz said:
    Criket said:
    Taoz said:
    Criket said:
    Taoz said:
    Criket said:

    Don't know if this has been mentioned, and I'm too lazy to check 50 pages. I purchased a gift card - I received the confirmation e-mail with the gift card code, but when I click on the code it brings me to the log-in screen - even though I'm already logged in. If I try entering the code manually, nothing happens. I submitted a ticket, but was wondering if anyone else had this happen?

    Yes, nothing happens when you input the code but this is normal - check your Store Credit page and you will probably see that the amount has been added (the data is still a bit messed up but "Your current balance" on top should be correct).

    My balance still shows as $0.00

    Have you checked for leading/trailing spaces when you enter the code?  Does the input field go empty when you click "Redeem code"?

    Yes, I've tried both cutting and pasting and entering it manually. And yes, the input field goes empty after I click "Redeem code".

    Is the code you can find on the order for the gift card in your account the same as the one in the email?

    Yes, it's the same code

    OK.  Not sure what the problem can be then - I've purchased four gift cards myself during the last week and all worked fine.  I guess only costumer service can fix it then.

     

    I figured it out and feel stupid now. Before the update, you could click on the order # and it would take you to the site so you could redeem the code. Now, the code is not clickable, but there is a button below it that says "Redeem gift card". I didn't even read the e-mail, just automatically clicked on the order #. So, problem solved - user error blush

    OK.  Still strange though that it didn't work when you entered the code manually, I did that with all mine.

  • CricketCricket Posts: 487
    Taoz said:
    Criket said:
    Taoz said:
    Criket said:
    Taoz said:
    Criket said:
    Taoz said:
    Criket said:
    Taoz said:
    Criket said:

    Don't know if this has been mentioned, and I'm too lazy to check 50 pages. I purchased a gift card - I received the confirmation e-mail with the gift card code, but when I click on the code it brings me to the log-in screen - even though I'm already logged in. If I try entering the code manually, nothing happens. I submitted a ticket, but was wondering if anyone else had this happen?

    Yes, nothing happens when you input the code but this is normal - check your Store Credit page and you will probably see that the amount has been added (the data is still a bit messed up but "Your current balance" on top should be correct).

    My balance still shows as $0.00

    Have you checked for leading/trailing spaces when you enter the code?  Does the input field go empty when you click "Redeem code"?

    Yes, I've tried both cutting and pasting and entering it manually. And yes, the input field goes empty after I click "Redeem code".

    Is the code you can find on the order for the gift card in your account the same as the one in the email?

    Yes, it's the same code

    OK.  Not sure what the problem can be then - I've purchased four gift cards myself during the last week and all worked fine.  I guess only costumer service can fix it then.

     

    I figured it out and feel stupid now. Before the update, you could click on the order # and it would take you to the site so you could redeem the code. Now, the code is not clickable, but there is a button below it that says "Redeem gift card". I didn't even read the e-mail, just automatically clicked on the order #. So, problem solved - user error blush

    OK.  Still strange though that it didn't work when you entered the code manually, I did that with all mine.

    blushLike the genius I am, I was entering the Order # instead of the gift card codeblush

  • KI3KI3 Posts: 38
    Taoz said:
    cloth1975 said:

    Hello,

    sorry for quoting myself. I know that DAZ support is probably currently swamped, and that's okay, I can wait. However, as something is obviously broken with my product list I would like to know at the very least, if I buy products today, will they get added to my "inventory", or will they be lost in some void? I just want to make sure before spending money...

    Best regards

     

    cloth1975 said:

     

    Hello,

    yesterday and today I was installing my new system and reinstalling all my DAZ products. In the midst of installing, suddenly all queued downloads instantly went to "Download failed", and I get the following messages in the DIM log:

    2020-11-12 16:48:57.046 Connected to CMS: PostgreSQL 9.3.4, compiled by Visual C++ build 1600, 64-bit2020-11-12 16:49:01.200 	Json Parser (1,1): Syntax error - expected '{' or '['2020-11-12 16:49:01.200 Unable to parse purchased products2020-11-12 16:49:01.207 Current Account: Account2020-11-12 16:49:04.480 Installed Packages: 1114 : 185.7 GB2020-11-12 16:49:04.492 Network Error during authentication.2020-11-12 16:49:04.492 	Json Parser (1,1): Syntax error - expected '{' or '['2020-11-12 16:49:04.492 Unable to parse purchased products2020-11-12 16:49:04.492 Invalid JSON formatting while processing purchased items.

    None of my uninstalled products is displayed. Is this a problem on my side (seems the  first JSON error appears after connecting to Postgres) or is this error on the remote side? Anything I can do?

    Best regards

     

     

    I doubt very much you will lose anything, you may just have to wait until any download problems etc. there might be will be fixed.  I've purchased stuff every day since the store update and I'm not worried, you get a receipt for everything by email plus one in your account, so you can prove what you have purchased. 

    What if the only receipt/confirmation I have is the one from PayPal? Should I be starting a dispute with PayPal instead of opening a ticket with Daz?
  • AbyssalErosAbyssalEros Posts: 289

    Not sure if that was already reported.
    However, searching for an asset in the store you already purchased is not showing it up anymore. Search results will not show them.
    You either need to cumbersomely search for the asset in your product library and visit the asset page from there or need to bother with a google search.

  • Cora ReginaCora Regina Posts: 731
    edited November 2020
    AbyssalEros said:

    Not sure if that was already reported.
    However, searching for an asset in the store you already purchased is not showing it up anymore. Search results will not show them.
    You either need to cumbersomely search for the asset in your product library and visit the asset page from there or need to bother with a google search.

    It's annoying that we now have to for search results, before the change I remember it just showing everything by default, but if you uncheck the "Hide Items I Own" box then products you own should also turn up. Or at least, they have for me.

    Post edited by Cora Regina on
  • AbyssalErosAbyssalEros Posts: 289
    Cora Regina said:

    It's annoying that we now have to for search results, but if you uncheck the "Hide Items I Own" box then products you own should also turn up. Or at least they have for me.

    I tried that, as it was one of my first thoughts. But, at least for me, it is not working.

    Search Result.png
    1920 x 762 - 422K
  • Richard HaseltineRichard Haseltine Posts: 108,773
    AbyssalEros said:
    Cora Regina said:

    It's annoying that we now have to for search results, but if you uncheck the "Hide Items I Own" box then products you own should also turn up. Or at least they have for me.

    I tried that, as it was one of my first thoughts. But, at least for me, it is not working.

    Which browser is that?

  • Cora ReginaCora Regina Posts: 731
    AbyssalEros said:
    Cora Regina said:

    It's annoying that we now have to for search results, but if you uncheck the "Hide Items I Own" box then products you own should also turn up. Or at least they have for me.

    I tried that, as it was one of my first thoughts. But, at least for me, it is not working.

    Well, bugger. What browser are you using? I have had such wildly different responses from the site depending on whether I'm looking at it with Chrome or Firefox, and whether I'm on my Mac laptop or my Windows desktop. Currently I'm on the desktop with the most recent versions of both browsers and the following are happening:

    Firefox (82.0.3): Items that I own are hidden by default in search results, but unchecking the box shows them.

    Chrome (86.0.4240.198): Items that I own show up in search results whether or not the box is checked.

     

    If I go to the Mac versions of both browsers, something different often happens.

  • AllenArtAllenArt Posts: 7,175
    AbyssalEros said:
    Cora Regina said:

    It's annoying that we now have to for search results, but if you uncheck the "Hide Items I Own" box then products you own should also turn up. Or at least they have for me.

    I tried that, as it was one of my first thoughts. But, at least for me, it is not working.

    THIS at least is working for me, at least on Chrome it is.

    Laurie

  • AbyssalErosAbyssalEros Posts: 289
    edited November 2020

    @Richard Haseltine: I am on Firefox (82.0.3 (64-Bit)). And before someone suggests it, the changing of the browser is no valid option.

    Post edited by AbyssalEros on
  • Cora ReginaCora Regina Posts: 731

    I will add also that Brave (1.16.76) on my Windows system is behaving in the same way that Firefox does, with owned items being hidden behind the checkbox by default in search results but showing up when the box is unchecked.

  • AnotherUserNameAnotherUserName Posts: 2,727

    Manual Downloads are failing.

  • AllenArtAllenArt Posts: 7,175
    edited November 2020
    AbyssalEros said:

    @Richard Haseltine: I am on Firefox (82.0.3 (64-Bit)). And before someone suggests it, the changing of the browser is no valid option.

    It works for me on 82.0.3 32 bit. Maybe it's because yours is 64bit? Are you using a custom version of FF? I'm grasping...lol

    Edit: Just checked...works on 64bit FF here as well.

    Laurie

    Post edited by AllenArt on
  • AbyssalErosAbyssalEros Posts: 289
    AllenArt said:
     Are you using a custom version of FF?


    Not really. Just a few addons, but nothing which would interfere with the store search.

     

     

  • Richard HaseltineRichard Haseltine Posts: 108,773
    AbyssalEros said:

    @Richard Haseltine: I am on Firefox (82.0.3 (64-Bit)). And before someone suggests it, the changing of the browser is no valid option.

    I'm using Firefox, and the Hide irems I known toggle works, so that's not it. Try restartign Firefox without plug-ins (Help>Restart with Add-Ons Disabled) and see if it works then.

  • MardookMardook Posts: 292

    Welp... I hate to pile on the concerns but none of my tickets have gone through from the looks of it. Its been over ten days of being unable to shop from this site. Missing out on some nifty sales and that really stings!

    I hope this gets resolved soon. :0

  • AbyssalErosAbyssalEros Posts: 289
    Richard Haseltine said:

    I'm using Firefox, and the Hide irems I known toggle works, so that's not it. Try restartign Firefox without plug-ins (Help>Restart with Add-Ons Disabled) and see if it works then.

    Already, did that.
    Issue is NOT on my side. That's for sure.

  • barbultbarbult Posts: 26,417

    After a store search, the Hide Items I Own box does nothing for me in either Chrome or Firefox. I tried two different computers. Products I own are always hidden in store search results for me.

  • AbyssalErosAbyssalEros Posts: 289
    barbult said:

    After a store search, the Hide Items I Own box does nothing for me in either Chrome or Firefox. I tried two different computers. Products I own are always hidden in store search results for me.

    Fubar store issue, as I said from the beginning.

This discussion has been closed.