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Report sales errors here. "There's Always Another Sale™"

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  • Richard HaseltineRichard Haseltine Posts: 110,085
    Ellessarr said:

    hmmm the coupon byo-fast-grab is not working here

    What do you have in your cart?

  • L'AdairL'Adair Posts: 9,479
    Ellessarr said:

    hmmm the coupon byo-fast-grab is not working here

    This may sound like a stupid question, but just to be sure… you didn't use it already, did you?

  • ALLIEKATBLUEALLIEKATBLUE Posts: 2,983
    sapat said:
    memcneil70 said:

    @sapat, the coupon code is SAVIN-10 which I applied to my cart and it worked. I am in MST.

    Mary

     

    Leana said:
    memcneil70 said:

    @sapat, the coupon code is SAVIN-10 which I applied to my cart and it worked. I am in MST.

    Mary

    Yes, "TODAY ONLY" is just the message title, not the coupon code. Somehow the text with the coupon code seems to have become white on white background (it was ok this morning IIRC).

    White on white text seems a bit too covert, even for Daz. It's like trying to find an Easter Egg in a game. The big huge printed text in the banner has always worked for me, and it's what I always copy/paste into my coupon box. Well thanks Mary, SAVIN-10 did work.  Took $13.16 and brought it to $12.83. Not much of a savings because Daz says it's a law that Texas sales tax be charged on any purchase.  (but rendo and other stores don't), so there's that.frown

    Rendo charges me sales tax but Daz does not

  • EllessarrEllessarr Posts: 1,395
    Richard Haseltine said:
    Ellessarr said:

    hmmm the coupon byo-fast-grab is not working here

    What do you have in your cart?

    was that products:

    yeasterday when i made a test it worked but i could not buy until today when i tried again and get a error, it was supposed to go down to 25.5 with the promotion but today was not working for me.

  • L'AdairL'Adair Posts: 9,479

    @Ellessarr, Have you tried using the coupon with products not in the Best of the Best sale? I'm curious if the coupon doesn't work at all, or if it's only not working with items from that sale.

  • EllessarrEllessarr Posts: 1,395
    L'Adair said:

    @Ellessarr, Have you tried using the coupon with products not in the Best of the Best sale? I'm curious if the coupon doesn't work at all, or if it's only not working with items from that sale.

    yeah i've tried too with others products to see if was a bug something but it really don't work anymore and i really don't recall using it before.

  • L'AdairL'Adair Posts: 9,479

    Thank you.

    I couldn't test because I already used it. I'm sure this into will be useful to the mods.

  • Richard HaseltineRichard Haseltine Posts: 110,085
    edited November 2019

    The code is in capitals, have your tried that? BYO-FAST-GRAB

    Post edited by Richard Haseltine on
  • AZDigitalArtistAZDigitalArtist Posts: 810
    Ellessarr said:
    Richard Haseltine said:
    Ellessarr said:

    hmmm the coupon byo-fast-grab is not working here

    What do you have in your cart?

    was that products:

    yeasterday when i made a test it worked but i could not buy until today when i tried again and get a error, it was supposed to go down to 25.5 with the promotion but today was not working for me.

    Pro bundles are landing in my cart at over $30, with the two new release items added.  Weird.

  • EllessarrEllessarr Posts: 1,395
    Richard Haseltine said:

    The code is in capitals, have your tried that? BYO-FAST-GRAB

    here with 3 different products:

    none product i'm trying and even using that which you talked still not working.

  • Richard HaseltineRichard Haseltine Posts: 110,085
    Ellessarr said:
    Richard Haseltine said:

    The code is in capitals, have your tried that? BYO-FAST-GRAB

    here with 3 different products:

    none product i'm trying and even using that which you talked still not working.

    OK, then please open a support ticket - Daz did check and they say the coupon is working (I can't check as I used mine yesterday).

  • L'AdairL'Adair Posts: 9,479

    @Ellessarr, I don't suppose you took a screenshot of your cart when the code was working. But you do have screenshots of the code not working. Be sure and attach one of those to your ticket. CS can verify you've not already used the code. Once they determine it's a glitch, I believe they can reset the code for you.

    But CS has been swamped, and it may be too late for those Pro bundles. If so, they may need to get a bit creative. Daz has the best customer service I've seen just about anywhere, online or off, so I'm confident they will do right by you. Just hang in there.

  • Richard HaseltineRichard Haseltine Posts: 110,085

    I have been able to get confirmation that the BYO-FAST-GRAB code is working.

  • EllessarrEllessarr Posts: 1,395
    Richard Haseltine said:

    I have been able to get confirmation that the BYO-FAST-GRAB code is working.

    hmmm ok, i will try to send a ticket to see what happened., thanks for the asnwers.

    L'Adair said:

    @Ellessarr, I don't suppose you took a screenshot of your cart when the code was working. But you do have screenshots of the code not working. Be sure and attach one of those to your ticket. CS can verify you've not already used the code. Once they determine it's a glitch, I believe they can reset the code for you.

    But CS has been swamped, and it may be too late for those Pro bundles. If so, they may need to get a bit creative. Daz has the best customer service I've seen just about anywhere, online or off, so I'm confident they will do right by you. Just hang in there.

    yeah i've forget to take the screenshot from when it was working because i feel it would not be needed... well now i need to remember to do it for the next time.

  • evacynevacyn Posts: 991

    Anyone else having issues with the New Releases not getting the additional 20% off in the cart?

  • 3Diva3Diva Posts: 12,040
    evacyn said:

    Anyone else having issues with the New Releases not getting the additional 20% off in the cart?

    Yeah, I have the Area 51 and the Concrete Shaders in my cart and they're not getting the additional 20% off.

  • Charlie JudgeCharlie Judge Posts: 13,486
    edited November 2019
    Divamakeup said:
    evacyn said:

    Anyone else having issues with the New Releases not getting the additional 20% off in the cart?

    Yeah, I have the Area 51 and the Concrete Shaders in my cart and they're not getting the additional 20% off.

    It works for me. Be sure you also have a Select DAZ Original in the cart as that is one of the requirements for the extra discount.

    Buy 2 or more New Releases and a Select Daz Original to get 68% OFF* Select Daz Originals and Featured Artist Catalogs & an EXTRA 20% OFF* those New Releases

    Post edited by Charlie Judge on
  • evacynevacyn Posts: 991

    Thanks - that was it... I thought I had that item covered, but I must have removed it from my cart.

  • 3Diva3Diva Posts: 12,040
    Charlie Judge said:
    Divamakeup said:
    evacyn said:

    Anyone else having issues with the New Releases not getting the additional 20% off in the cart?

    Yeah, I have the Area 51 and the Concrete Shaders in my cart and they're not getting the additional 20% off.

    It works for me. Be sure you also have a Select DAZ Original in the cart as that is one of the requirements for the extra discount.

    Buy 2 or more New Releases and a Select Daz Original to get 68% OFF* Select Daz Originals and Featured Artist Catalogs & an EXTRA 20% OFF* those New Releases

    Oh, Thank you, Charlie! That was the issue. blush

  • kyoto kidkyoto kid Posts: 42,207
    Richard Haseltine said:

    The code is in capitals, have your tried that? BYO-FAST-GRAB

    ...I typed it in lower case and it worked, just have to remember the hyphens and don't use any spacing.

  • Richard HaseltineRichard Haseltine Posts: 110,085
    kyoto kid said:
    Richard Haseltine said:

    The code is in capitals, have your tried that? BYO-FAST-GRAB

    ...I typed it in lower case and it worked, just have to remember the hyphens and don't use any spacing.

    Useful to know, thanks.

  • superb1331superb1331 Posts: 30

    Does anyone remember the sales that occurred on November 12, 2019? I just checked my PayPal, and it says I got charged a total of $74.94 for DAZ Studio Iray HDR Interiors, DAZ Horse 2 Pro Bundle, and Paint and Suede Shaders. I know it was not that much when I added the items to cart. Perhaps I forgot to re-add a coupon from one of the flash sales, but I've seen glitches happen where items will be full price in cart, then a quick refresh shows them back on sale. It also doens't help that the site has been crashing randomly the last few days. Unfortunately, I don't have any proof (DAZ doesn't show me the coupon I used, unless it's PC+). Maybe now, I'll screenshot my carts before purchase. I've attached the prices of the purchase. 

    I believe it was one of the flash sales that had the coupons for 3 items from the resources items. Later that day, it was followed by a coupon for any 2 items.
    Can I issue a refund on the items, and repurchase?

     

     

    Daz 2019-11-16 104831.png
    1548 x 356 - 56K
  • Phoenix1966Phoenix1966 Posts: 1,940

    @superb1331 That was the day of rotating coupons. Those items you listed were, I believe, in the Best of Sale, which did stack with a 60% off coupon that was issued twice that day (with a different code).

  • WandWWandW Posts: 2,904
    Phoenix1966 said:

    @superb1331 That was the day of rotating coupons. Those items you listed were, I believe, in the Best of Sale, which did stack with a 60% off coupon that was issued twice that day (with a different code).

    Wow; sorry I missed those coupons... sad

  • jardinejardine Posts: 1,220

    is today's coupon code (BLACK-FRI-PLAT} a one-use-only thing?  or is it viable all day?

    anybody know?

    j

  • Matt_CastleMatt_Castle Posts: 3,142

    I've not yet used it myself, but Ati reported in another thread that it worked at least twice.

  • jardinejardine Posts: 1,220

    thanks, Matt_Castle.  :)

    (and thanks to Ati, too...)

  • AtiAti Posts: 9,196

    Yeah, I used it once, and it's still giving the discount in the cart.

  • AtiAti Posts: 9,196

    Just checked out with another item. I can also say that it seems to work a third time, too.

  • cdpro_2831bbd990cdpro_2831bbd990 Posts: 1,430
    Not sure about the math on the Black ops sale. With 2 new releases, babina pro is showing $30, but 68% off the current offering of $47, should be $15...am I missing something?
This discussion has been closed.