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Remember, "There's Always Another Sale™" (Report sales errors here.)

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  • sueyasueya Posts: 842

    I'm only seeing Zeddicus products when I use @Ati  's  "View all Artists Together" link (and Chrome). Is anyone else having this problem ?

  • DripDrip Posts: 1,237
    sueya said:

    I'm only seeing Zeddicus products when I use @Ati  's  "View all Artists Together" link (and Chrome). Is anyone else having this problem ?

    That link is from the browser plug-in, and yes, I have the same happening here. So I think they changed something in the page format at Daz, causing the plug-in to fall over.

  • SimonJMSimonJM Posts: 6,067

    I posted elsewhere, whoops, naughty me, so ..

     

    I have a query over the use of the THANKS-JW coupon - it works if I have the required product (the clothes pack) in my cart, but if I add another item to get the benefit of the extra 10% off for buying 2+ items the coupon is no longer valid - is that correct?

  • LesPaulLesPaul Posts: 50
    cunningf said:

    The Thanks-JW code doesn't work if you include one of the free HD Addons.

    Thanks for the info.

     

  • Cris PalominoCris Palomino Posts: 12,454

    Keep in mind only one coupon should apply per cart. As suggested, try the cart with only the new JW and qualifying item.

    SimonJM said:

    I posted elsewhere, whoops, naughty me, so ..

     

    I have a query over the use of the THANKS-JW coupon - it works if I have the required product (the clothes pack) in my cart, but if I add another item to get the benefit of the extra 10% off for buying 2+ items the coupon is no longer valid - is that correct?

     

  • Cris PalominoCris Palomino Posts: 12,454
    SimonJM said:

    I posted elsewhere, whoops, naughty me, so ..

    No one's being naughty. We're just hoping we don't miss questions and that others don't miss answers which is more likely when you have multiple threads on the same topic. Also, you may find yourself saying, I saw this, but which thread. We end up doing that a lot.

  • chromchrom Posts: 261

    "THANKS-JW" seems not work like mentioned in sale "Include: dForce JW Clothes Pack for Genesis 8 Female(s) ...".

    "include" doesn't work.

    Only dForce JW Clothes Pack for Genesis 8 Female(s) and the free JW item alone work.
    In my opinion when reading the sale there should be other constellation possible regarding "include" -  eg at least dForce JW Clothes Pack for Genesis 8 Female(s) and the free  JW item and the hd free item mentioned at top.

  • Louis FranciscoLouis Francisco Posts: 117
    chrom said:

    hd free item mentioned at top.

    I saw it, thought it was great... and forgot about it while looking through the rest of the page.

  • Cris PalominoCris Palomino Posts: 12,454
    chrom said:

    "THANKS-JW" seems not work like mentioned in sale "Include: dForce JW Clothes Pack for Genesis 8 Female(s) ...".

    "include" doesn't work.

    Only dForce JW Clothes Pack for Genesis 8 Female(s) and the free JW item alone work.
    In my opinion when reading the sale there should be other constellation possible regarding "include" -  eg at least dForce JW Clothes Pack for Genesis 8 Female(s) and the free  JW item and the hd free item mentioned at top.

    We can inquire about that.

  • ZaiZai Posts: 289
    edited August 2019

    When using the 20% off 4 items coupon (along with the get an HD item free) the HD item that is free seems to count toward the 4 items? So you're kind of missing out on a sale of another item at 20% off and only getting 3 at 20% off. Is that how it's supposed to work? 

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  • SimonJMSimonJM Posts: 6,067
    Cris Palomino said:

    Keep in mind only one coupon should apply per cart. As suggested, try the cart with only the new JW and qualifying item.

    SimonJM said:

    I posted elsewhere, whoops, naughty me, so ..

     

    I have a query over the use of the THANKS-JW coupon - it works if I have the required product (the clothes pack) in my cart, but if I add another item to get the benefit of the extra 10% off for buying 2+ items the coupon is no longer valid - is that correct?

     

    It is stated: "40% off Debut New Realease, 50% off with 2+"  If I put 2 debut new items, one of which is the clothes pack into the cart, along with one of the JW items listed as 'will be free', the THANKS-JW coupon does not work.

  • Cris PalominoCris Palomino Posts: 12,454
    Zai said:

    When using the 20% off 4 items coupon (along with the get an HD item free) the HD item that is free seems to count toward the 4 items? So you're kind of missing out on a sale of another item at 20% off and only getting 3 at 20% off. Is that how it's supposed to work? 

    For the 20% coupon, buy 4 or less items with 2019-FEST. You can only have those 4 items in the cart (doesn't include gift cards).

  • Cris PalominoCris Palomino Posts: 12,454
    SimonJM said:
    Cris Palomino said:

    Keep in mind only one coupon should apply per cart. As suggested, try the cart with only the new JW and qualifying item.

    SimonJM said:

    I posted elsewhere, whoops, naughty me, so ..

     

    I have a query over the use of the THANKS-JW coupon - it works if I have the required product (the clothes pack) in my cart, but if I add another item to get the benefit of the extra 10% off for buying 2+ items the coupon is no longer valid - is that correct?

     

    It is stated: "40% off Debut New Realease, 50% off with 2+"  If I put 2 debut new items, one of which is the clothes pack into the cart, along with one of the JW items listed as 'will be free', the THANKS-JW coupon does not work.

    Inquiry sent; I believe it's the same thing as what someone else showed happening with adding the HD to the JW deal.

  • azoohouseazoohouse Posts: 664

    Adding the "free" HD item cancels out the "THANKS-JW" coupon even when more than 1 of today's new releases is added to the cart.

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  • mr clammr clam Posts: 707

    Yeah, I'm trying to do the free HD/ Thanks JW together and it's not working. This is an issue as according to the sales instructions, this should work.

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  • Cris PalominoCris Palomino Posts: 12,454

    We'll advise the thread as soon as we know anything. Thanks for reporting.

  • CybersoxCybersox Posts: 9,271
    edited August 2019

    Are the coupons in today's promo good for today only?  The fact that the text on the promo page reads "Don’t miss out on Daily Promotional Deals Below" would seem to indicate that they may only be only good for one day.

    Post edited by Cybersox on
  • Charlie JudgeCharlie Judge Posts: 13,242
    edited August 2019
    mr clam said:

    Yeah, I'm trying to do the free HD/ Thanks JW together and it's not working. This is an issue as according to the sales instructions, this should work.

     

    Cybersox said:

    Are the coupons in today's promo good for today only?  The fact that the text on the promo page reads "Don’t miss out on Daily Promotional Deals Below" would seem to indicate that they may only be only good for one day.

    Any update on this? Maybe they are not supposed to work together but that is not the way the ad copy reads.

     

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  • WonderlandWonderland Posts: 7,133
    edited August 2019

    THANKS-JW code does not work.

    Oops, just realizedthis was already reported...

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  • SimonJMSimonJM Posts: 6,067

    Hopefully an answer soon-ish, else this whole days sale is going to pass me by, or vice-versa frown

  • CybersoxCybersox Posts: 9,271

    It was just pointed out in another thread that the HD add-ons sabotage the other coupon as well if you're buying new releases, since that coupon is limited to 4 items and the HD add-ons are counting against that total.  >-< 

  • WonderlandWonderland Posts: 7,133

    Has there ever recently been a major sale WITHOUT glitches lol? Seriously, no other online store I’ve shopped with has EVER had any errors or glitches. They have some great deals, but sometimes I wonder if the headaches and trying to deal with CS is worth it... Are they understaffed? I just don’t understand why this continually happens and has for at least the last two years. When I first joined many years ago, Daz was smaller but had no problems. Everything used to run smoothly... What happened?

     

  • barbultbarbult Posts: 26,192
    Cybersox said:

    It was just pointed out in another thread that the HD add-ons sabotage the other coupon as well if you're buying new releases, since that coupon is limited to 4 items and the HD add-ons are counting against that total.  >-< 

    Yes, that happened to me. I ended up NOT buying a new release that I would have purchased as one of my 4. 

  • CybersoxCybersox Posts: 9,271
    Wonderland said:

    Has there ever recently been a major sale WITHOUT glitches lol? Seriously, no other online store I’ve shopped with has EVER had any errors or glitches. They have some great deals, but sometimes I wonder if the headaches and trying to deal with CS is worth it... Are they understaffed? I just don’t understand why this continually happens and has for at least the last two years. When I first joined many years ago, Daz was smaller but had no problems. Everything used to run smoothly... What happened?

     

    I'm sure that part of it is probably due to the ads getting increasingly complex... today alone you have at least three different coupons, the free HD item with new release promo, and multiple discount sales at varying percentages... that's a crazy number of variables to deal.  The other major factor is that the current store's base software has never been been very good.  As bad as this is today, it's nothing compared to the nightmares that ensued when they switched the store over from the old system.  Put those all together and you're almost inevitably going to have problems. 

  • mr clammr clam Posts: 707
    edited August 2019

    The Thanks-JW issue was reported hours ago and there's still no word and no fix. It's a mystery how glitches can be fixed instantly but correcting ad copy/sales errors often takes ages.

    Post edited by mr clam on
  • TaozTaoz Posts: 10,249
    edited August 2019
    Wonderland said:

    Has there ever recently been a major sale WITHOUT glitches lol? Seriously, no other online store I’ve shopped with has EVER had any errors or glitches. They have some great deals, but sometimes I wonder if the headaches and trying to deal with CS is worth it... Are they understaffed? I just don’t understand why this continually happens and has for at least the last two years. When I first joined many years ago, Daz was smaller but had no problems. Everything used to run smoothly... What happened?

    Magento (the current store software) happened.  It's extremely complex and many consider it a nightmare to work with.

    Post edited by Taoz on
  • XelloszXellosz Posts: 855
    edited August 2019
    Cris Palomino said:

    Hey, guys! As most of you may have seen, the PA sale starts tonight. We all know that this can be exciting, but at times confusing and we'll likely see glitches. Please help us help you.

    If you encounter a problem, PLEASE post a screenshot of your cart. State what, if any, coupon code you're using, if we can't see it in your screenshot. Please read all the text instructions regarding the discounts, how they apply and to what they apply. Many times we see that if it states ONLY 3 items, you may have more items than that in the cart or if there is a specific group of items from which to choose, an item is added that was not in the grouping. The more clear you are in your explanation, the better chances we are of clearing it up quicker.

    Please understand there may be times when these things cannot be cleared up until Daz is back in their offices (if it takes place after hours). Depending on the problem, we may point you to submitting a ticket. If you have laid everything out in the thread, you should be able to screenshot it for the ticket.

    We hope you have a great time during the PA sale.

     

    Wish you good luck and thanks for transferring the problems to DAZ it will be a hard month for you.

     

    The Extra 45% OFF¥ These featured Genesis, Michael 4 and Victoria 4 Items from Featured Artist Catalogs above, seems to be a bit funny: 

    One item (Nothing)

    Shopping Cart

    Two item:

    Shopping Cart

    The sale is missing if you buy 2 more then... It's not in the direct sale description, above it with line separeted there is a sale for "40% OFF SPECIAL FEATURED Items Get 50% OFF* when you buy 2 or more" so there shouldn't be a line.

     And it seems to be an additional 15-17% off? (4/23%) not 45% off

    Just for testing I did throw some random carts together:

    One more thing you could mix the categories like buying something from this sale and something from that and you will get a bonus. So the green lines meana it's in one sale offer, but the hard white line should separate sales...

    Shopping Cart

    Extra 20% OFF¥ These featured Genesis 3 Items from Featured Artist Catalogs above   Seems to be 15% off ?

    Extra 30% OFF¥ These featured Genesis 2 Items from Featured Artist Catalogs above Seems to be  17%?

    Extra 45% OFF¥ These featured Genesis, Michael 4 and Victoria 4 Items from Featured Artist Catalogs above Seems to be 1/6 %

     

    Post edited by Xellosz on
  • AtiAti Posts: 9,182
    Taoz said:
    Wonderland said:

    Has there ever recently been a major sale WITHOUT glitches lol? Seriously, no other online store I’ve shopped with has EVER had any errors or glitches. They have some great deals, but sometimes I wonder if the headaches and trying to deal with CS is worth it... Are they understaffed? I just don’t understand why this continually happens and has for at least the last two years. When I first joined many years ago, Daz was smaller but had no problems. Everything used to run smoothly... What happened?

    Magento (the current store software) happened.  It's extremely complex and many consider it a nightmare to work with.

    I used to work with a Magento site, and based on my experience, I have to say that the implementation Daz has here is rock solid. I have never seen a magento-based site of this size (this many product) this stable. The glitches, I believe, mostly come down to the complexity of the sales: so many different sales running simultaneously. No matter what store engine you use, you can't go around the human factor with setting up the sales. Well, you can--extremely simple sales, one at a time. But would we really want that?

  • CybersoxCybersox Posts: 9,271
    mr clam said:

    The Thanks-JW issue was reported hours ago and there's still no word and no fix. It's a mystery how glitches can be fixed instantly but correcting ad copy/sales errors often takes ages.

     

    Especially when the mystery is something simple like whether today's coupons are good for today only and the question goes unanswered,  

  • WonderlandWonderland Posts: 7,133

    Well, if they don’t fix the Thanks-JW code by midnight Daz time, they will be getting a ton of tickets to CS...Here again is a screenshot...

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This discussion has been closed.