Loading...
> >

Can't contact DAZ sales support

EyosEyos Posts: 114
edited December 1969 in Carrara Discussion

Hi,
I have posted several messages to sales support for a week or so using the support system, but no reply.
Can someone get back to me?
Thanks a lot.

Comments

  • frank0314frank0314 Posts: 13,383
    edited December 1969

    What is the issue your having? Maybe its something we can help with or direct you to the right people who can.

  • EyosEyos Posts: 114
    edited December 1969

    Thanks for your message.
    I have bought some items and software on DAZ web site and had issues with a few of the items that I bought.
    A few are not compatible with Carrara 8 at all.
    I sent them about 4 messages so far in the past 10 days and no response.
    Maybe it is the support system problem that was reported in the forum.
    Thanks for any help and direction.

  • DAZ_ann0314DAZ_ann0314 Posts: 2,815
    edited December 1969

    Eyos said:
    Thanks for your message.
    I have bought some items and software on DAZ web site and had issues with a few of the items that I bought.
    A few are not compatible with Carrara 8 at all.
    I sent them about 4 messages so far in the past 10 days and no response.
    Maybe it is the support system problem that was reported in the forum.
    Thanks for any help and direction.

    I know customer support has been pretty backed up of late. If you would like to PM me with the ticket numbers, I can try to look into it for you and see what has happened with your ticket(s)


    So sorry for any delay you may be experiencing. I will look into it as soon as I get your PM :)

  • IanTPIanTP Posts: 1,326
    edited December 1969

    Check ur support tickets too, as some have been closed and marked 'resolved' even when they are not.

  • 3dcal3dcal Posts: 178
    edited December 1969

    You can usually call them, too.......1-(800) 267-5170

  • EyosEyos Posts: 114
    edited December 1969

    DAZ_ann0314 said:
    Eyos said:
    Thanks for your message.
    I have bought some items and software on DAZ web site and had issues with a few of the items that I bought.
    A few are not compatible with Carrara 8 at all.
    I sent them about 4 messages so far in the past 10 days and no response.
    Maybe it is the support system problem that was reported in the forum.
    Thanks for any help and direction.

    I know customer support has been pretty backed up of late. If you would like to PM me with the ticket numbers, I can try to look into it for you and see what has happened with your ticket(s)


    So sorry for any delay you may be experiencing. I will look into it as soon as I get your PM :)

    These are the ticket numbers:
    #106069
    #105754
    #105581
    #105088

    Thanks.

  • laverdet_943f1f7da1laverdet_943f1f7da1 Posts: 252
    edited December 1969

    I have the same problem, with items bought, but impossible to downlod... the wood shader pack for carrara, for example... I've posted tickets, but no answer, nothing... very frustrating!...

  • frank0314frank0314 Posts: 13,383
    edited December 1969

    If they are showing up in your itemized order history, just reset them and they should work and be able to download..

Sign In or Register to comment.