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Report sales errors here. Missed it? No worries. "There's Always Another Sale™"

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  • LaPartitaLaPartita Posts: 411

    @Richard Haseltine, what combination did you try? Maybe I can see if I can replicate it on my end.

  • Richard HaseltineRichard Haseltine Posts: 108,068
    LaPetiteVerita said:

    I just tested it, and no - I'm working on getting some screenshots now.

    Edit: Screenshots below. They're readable if you open them in new tabs.

    Cart with NO Deal Trigger:

    image

    Cart with THE GOTHIC LIBRARY as Deal Trigger:

    image

    Cart with VYK PAISLEE as Deal Trigger:

    image

    Which items were you expecting to discount? Most of them are not by featured artists, though the Hanging Out outfit is.

  • KharmaKharma Posts: 3,214
    edited August 2018
    Jack Tomalin said:
    Kharma said:
    Ati said:

    Keep the bold, red warning from the PC+ page in mind: "Please note: Coupon will not fully apply if free items are in Shopping Cart."

    I have never seen that warning until you mentioned it here and it took me at least 5 minutes to figure out what page you were talking about, as I have been a pc member since 2005 ( I think) why would I ever return to that page to see if some disclaimer has been posted?  But again this isn't how the coupon is supposed to work according to the requirements you need to meet as posted along with the coupon code, it is a condition of how Daz sets up the sales and this problem has only come about recently.  if you go to the page to get your coupon code to copy into the shopping cart page that is where I read the conditions of the coupon and how to use it, absolutely nothing there saying the coupon won't work because of **** only the requirements of what you do need are there and I met those requirements. Seems to me people have just accepted this as how it works now, instead of it working properly, and Daz sees no reason to either make the sale so it works properly or rewrite the rules for the coupons yet again to add another restriction to them to say you now can't use them in conjuction with sales that offer free items. 

    I don't usually complain about these things and I do the vast majority of my shopping here and have spent thousands of dollars here as opposed to probably less than a hundred at other sites, I like Daz and I support them but this issue is one thing I believe they should fix one way or another .

    Well, actually..

    Kharma said:
    L'Adair said:
    Kharma said:

    Anyone use their PC coupon on Mika pro bundle with the free items in the art?  I have the pro bundle, 3 add ons and the 10 free items and the PC coupon is only taking 3.00 off instead of 6.00

    y3kman said:

    That's a known issue. Free items take a portion of the coupon. Contact customer support and tell them the problem. They'll usually convert the excess payment as store credits.

    @Kharma, If you make the purchase using the coupon, you can ask support for a refund of the difference and they will do that. However, they have asked us to avoid using the coupon on carts with free items, if possible. With so many recent offers including free items, refunds due to this issue are swamping the Customer Service folks.

    Just passing on the information.

    Thanks y3kman and L'Adair for the info, I ll just keep it for another order this month, too bad they can't find a way to make it work.

     

    https://www.daz3d.com/forums/discussion/comment/3608441/#Comment_3608441

    I'll reiterate what I've said each time this comes up too - yes, it's annoying, but there isn't an easy fix for this.  The way to fix this involves redoing the way the current rules are set up, which is something on the to-do list - however it's not something that can be done overnight. 

    Thanks for replying @JackTomalin , I know its been an issue and I am glad to hear that Daz is working on it to make the sales work, but in the meantime it will still affect shopping habits of buyers of what they may or  may not purchase at that time unfortunately. Looking forward to seeing a fix down the road. :)

    Post edited by Kharma on
  • LaPartitaLaPartita Posts: 411
    edited August 2018

    @richard_haseltine - you're right, of course - looks like I got some of the promos mixed up. But the question is still valid for the Hanging Out outfit, since Val3dart is one of the featured artists. It's listed as $4.61, and that's what it is showing up as in my cart. I'm having the same issue with other Val3dart products. I'm testing other artists now to see if the problem is just with Val3dart.

    Edit: Yup, the only one giving me issues is Val3dart.

    Post edited by LaPartita on
  • Richard HaseltineRichard Haseltine Posts: 108,068
    LaPetiteVerita said:

    @richard_haseltine - you're right, of course - looks like I got some of the promos mixed up. But the question is still valid for the Hanging Out outfit, since Val3dart is one of the featured artists. It's listed as $4.61, and that's what it is showing up as in my cart. I'm having the same issue with other Val3dart products. I'm testing other artists now to see if the problem is just with Val3dart.

    Edit: Yup, the only one giving me issues is Val3dart.

    it may be a conflict with the Zelara promo, which also has Val3dart as a featured PA. Do you also qualify for the Zelara promo offer in that cart?

  • LaPartitaLaPartita Posts: 411

    nope, i don't own zelara. at this point, I'm assuming the deal will go away at daz midnight, which would be frustruating but not a big deal. I'll just have to watch for val3dart sales in the future.

  • LosingSignalLosingSignal Posts: 409

    Funny.  I never noticed the "penny pinching" thing in the Daz Store until just now, because honestly, I'm never really looking at that digit.  But I had a purchase to make today and had exactly the right amount of store credit to use ($30.90 sale price with $30.90 store credit, thanks Gift Card Sale!).  But when I went to finish the transaction, the system kept telling Requested Payment Method not available.  $0.00 credit left, price drops to $0.00, but it won't finish the transaction.  Tried a few times, restarted my browser, tried a different device, nothing.  So I tried removing one of the items and going again.  Boom, works.  Put the removed item back in, see the 1 penny price difference between the item in the cart and the final price (weird), but continue on.  Final checkout price is right, still enough credit... Boom, works no problem.  I figure that the final math was just working out so that the price was $30.901 or something, so one part of the store thought I had enough credit, while the other part did not.   Annoying.  No reason for this ramble, just blowing off steam.  And maybe let others know if something like this happens to them.  Perfect amount of credit?  Buy stuff seperately.

     

  • Charlie JudgeCharlie Judge Posts: 13,251
    LosingSignal said:

    Funny.  I never noticed the "penny pinching" thing in the Daz Store until just now, because honestly, I'm never really looking at that digit.  But I had a purchase to make today and had exactly the right amount of store credit to use ($30.90 sale price with $30.90 store credit, thanks Gift Card Sale!).  But when I went to finish the transaction, the system kept telling Requested Payment Method not available.  $0.00 credit left, price drops to $0.00, but it won't finish the transaction.  Tried a few times, restarted my browser, tried a different device, nothing.  So I tried removing one of the items and going again.  Boom, works.  Put the removed item back in, see the 1 penny price difference between the item in the cart and the final price (weird), but continue on.  Final checkout price is right, still enough credit... Boom, works no problem.  I figure that the final math was just working out so that the price was $30.901 or something, so one part of the store thought I had enough credit, while the other part did not.   Annoying.  No reason for this ramble, just blowing off steam.  And maybe let others know if something like this happens to them.  Perfect amount of credit?  Buy stuff seperately.

     

    Not so much penny pinching as it is a result of different methods of rounding discounts. I have even had it occasionally go in the opposite direction and be a penny less in the final price; but at any rate ther usually isn't a difference and when there is I have never seen the difference exceed one cent.

  • NorthOf45NorthOf45 Posts: 5,692

    The discounted price on an item never come out exactly to the penny; what is displayed is rounded up or down, but is not removed. In the cart, maybe the rounded prices are added up to give the total, but when checking out, the little bits that you can't see are probably all added up and then the total is rounded off. That could be one reason why it goes up or down a penny.
     

  • Charlie JudgeCharlie Judge Posts: 13,251
    edited August 2018

    Did anybody notice that the last couple of regular banner sales specifically state they end Sunday? I wonder if that means DAZ wants to "clear the slate" and start the PA Festival next week.

    Post edited by Charlie Judge on
  • exstarsisexstarsis Posts: 2,128

    Seems likely?

  • Worlds_EdgeWorlds_Edge Posts: 2,153

    Is there a gift card sale?  I keep seeing references to one but did not notice it in the store.

  • TomCatOliverTomCatOliver Posts: 195
    Worlds_Edge said:

    Is there a gift card sale?  I keep seeing references to one but did not notice it in the store.

    It's over now. It just lasted a couple of days earlier this week.

  • FSMCDesignsFSMCDesigns Posts: 12,843
    Worlds_Edge said:

    Is there a gift card sale?  I keep seeing references to one but did not notice it in the store.

    There was, up to 20% off. Pretty sure it's over now, but there'll be another one.

  • Worlds_EdgeWorlds_Edge Posts: 2,153

    Ah ok, thank you :)

  • L'AdairL'Adair Posts: 9,479
    Charlie Judge said:

    Did anybody notice that the last couple of regular banner sales specifically state they end Sunday? I wonder if that means DAZ wants to "clear the slate" and start the PA Festival next week.

    I did find it curious that both are giving 40% off new releases through Sunday. But it makes sense for Daz to encourage sales the last few days before the PA Festival. I just didn't realize the start of the PA Festival was so close!

    That's what I get for looking at the date, and not the calendar!
    laugh

  • L'AdairL'Adair Posts: 9,479

    Charlie called it. The PA Festival started today.

    now if I can just find where my wallet is hiding…!
    wink

  • Charlie JudgeCharlie Judge Posts: 13,251
    L'Adair said:

    Charlie called it. The PA Festival started today.

    now if I can just find where my wallet is hiding…!
    wink

    Probably no need to find it yet.

    I know these things sometimes start out a bit slow but so fat I'm not impressed. I've seen better sales during the summer.

  • y3kmany3kman Posts: 825

    I guess Toon Dwayne got Edward'd. His sales page got pulled within a week.

  • HorusRaHorusRa Posts: 1,664
    edited February 2019

    .

    Post edited by HorusRa on
  • WonderlandWonderland Posts: 7,133
    HorusRa said:
    Charlie Judge said:

     

    Probably no need to find it yet.

    I know these things sometimes start out a bit slow but so fat I'm not impressed. I've seen better sales during the summer.

    Kind of resembles the stuff they've been doing every other day or so.

    The discounts are nothing special but there ARE three free NEW items so if you can use those items, it's worth it...

  • thistledownsnamethistledownsname Posts: 1,336

    Except for the discounts on G2 items that they had for the first hour or so last night.  Those were impressive.  Something like 3000% to 4000% off.

  • maikdeckermaikdecker Posts: 3,037
    thistledownsname said:

    Except for the discounts on G2 items that they had for the first hour or so last night.  Those were impressive.  Something like 3000% to 4000% off.

    sooo.. you got paid for taking those items? wink

  • gitika1gitika1 Posts: 948
    Charlie Judge said:
    L'Adair said:

    Charlie called it. The PA Festival started today.

    now if I can just find where my wallet is hiding…!
    wink

    Probably no need to find it yet.

    I know these things sometimes start out a bit slow but so fat I'm not impressed. I've seen better sales during the summer.

    I agree.  I eagerly looked for the promo email, saw what was offered and pricing, and continued with my work day without worry of missing out on shopping.

  • exstarsisexstarsis Posts: 2,128

    I think the pricing is great, but the offerings are lackluster.

    I mean, yes, there's been a lot of great sales recently. But I'm always going to appreciate a month (plus) of 40% off new releases, especially with a luscious Faveral set on the horizon.

  • AtiAti Posts: 9,185

    It usually starts slow. This was just the first day, with not even a single "still new releases" yet. We'll get those today. :)

  • frankrblowfrankrblow Posts: 2,052

    I hope this PA sale month is not going to be another "meh" sale, like March was. So far the products are mostly average (note: I said mostly, not all), and I don't even consider it a sale event until discounts start at 60%, because 40-50% discounts are everyday discounts.

  • Charlie JudgeCharlie Judge Posts: 13,251

    And I actually have ALL of the 90% Off featured daily items plus the 3 70% items were free yesterday; So, no real incentive there. Looks like another day to save my money.

  • WonderlandWonderland Posts: 7,133
    Charlie Judge said:

    And I actually have ALL of the 90% Off featured daily items plus the 3 70% items were free yesterday; So, no real incentive there. Looks like another day to save my money.

    Yeah, I thought there was a glitch when I saw nothing under the today only deals then thought to sign out and saw I already owned everything. They really have to offer incentives for long time customers. But I'm actually happy. No money to be tempted to spend today! laugh

  • 3Diva3Diva Posts: 11,973

    Today's release are pretty awesome though - I had a hard time narrowing down what I wanted. The SimTenero Randomizer 2 is definitely a must have, imo, for anyone who enjoys dialling up new characters. The first one is so cool and it looks like the new one is even better. 

    The Photographers Toolbox: 35mm Cameras also looks like a great product. And the outfits look cute. The sax is cool. The releases today are really nice, imo. I had trouble trimming down my cart. lol I don't usually get super tempted to get the brand new stuff, but I like most of what I see today. I was super bummed that I had all the 90% off items though - would have been nicer if they'd had a larger selection in that category.

This discussion has been closed.