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I'm in Platinum Club, But Not Seeing Platinum Prices. Anyone Else Having This Problem? (Solved)

OrionPax09OrionPax09 Posts: 419
edited April 2018 in The Commons

Just what it says on the tin. My Platinum Club membership checks out, but for some reason, I very recently stopped seeing the Platinum prices. What's going on and am I the only one?

Post edited by Daz Jack Tomalin on

Comments

  • Daz Jack TomalinDaz Jack Tomalin Posts: 13,926
    OrionPax09 said:

    Just what it says on the tin. My Platinum Club membership checks out, but for some reason, I very recently stopped seeing the Platinum prices. What's going on and am I the only one?

    Try logging out, and in again.. and or clearing your cookies.. if that still fails please file a ticket with CS

  • L'AdairL'Adair Posts: 9,479
    OrionPax09 said:

    Just what it says on the tin. My Platinum Club membership checks out, but for some reason, I very recently stopped seeing the Platinum prices. What's going on and am I the only one?

    There was an issue not long ago. The store went down and when it came back up several people reported odd store behavior… include missing discounts.

    My "go to" solution when the store is acting up is to remove Daz cookies from my browser. (If you have anything in your cart, it will empty your cart, too.)

    • Log out.
    • Clear you cookies
    • Log back in

    I use Firefox, and I go to the Main Menu and select Tools->Options. In the Options, I go to Privacy & Security, look for and click on the Show Cookies button to open that dialog window.  In the search field I type daz3d.com. I select only the cookies for daz3d.com, not those with other subdomains, (like email.daz3d.com or docs.daz3d.com.) then I click on the button to "Remove Selected" After that I log back in, and that usually takes care of things for me.

    I have no idea how to delete those cookies with other browsers.

    I hope this helps.

  • WonderlandWonderland Posts: 7,137
    edited April 2018
    OrionPax09 said:

    Just what it says on the tin. My Platinum Club membership checks out, but for some reason, I very recently stopped seeing the Platinum prices. What's going on and am I the only one?

    Did you just update your Daz Deals browser? That happened to me when I updated. You have to remove all Daz cookies to fix it.

    Post edited by Wonderland on
  • L'AdairL'Adair Posts: 9,479
    Jack Tomalin said:
    OrionPax09 said:

    Just what it says on the tin. My Platinum Club membership checks out, but for some reason, I very recently stopped seeing the Platinum prices. What's going on and am I the only one?

    Try logging out, and in again.. and or clearing your cookies.. if that still fails please file a ticket with CS

    I was still working on my post when you posted, Jack. It only I were less wordy… wink

  • WonderlandWonderland Posts: 7,137
    L'Adair said:
    Jack Tomalin said:
    OrionPax09 said:

    Just what it says on the tin. My Platinum Club membership checks out, but for some reason, I very recently stopped seeing the Platinum prices. What's going on and am I the only one?

    Try logging out, and in again.. and or clearing your cookies.. if that still fails please file a ticket with CS

    I was still working on my post when you posted, Jack. It only I were less wordy… wink

    But you got your wordy post in I guess while I was typing my short answer LOL...

  • GreymomGreymom Posts: 1,146

    Clearing the daz3d cookies worked - thanks!

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