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Can't make a connect

alexcov2000alexcov2000 Posts: 9
in Technical Help (nuts n bolts)

I enter my email and password and I see an error

 

Comments

  • Richard HaseltineRichard Haseltine Posts: 100,458

    Your image isn't showing, even if I copy the URL and paste in a new tab.

  • alexcov2000alexcov2000 Posts: 9

    http://www.screencapture.ru/uploaded/77/04/88/77048888.jpg

  • Richard HaseltineRichard Haseltine Posts: 100,458

    Not a very informative message, is it? After the failed attempt to connect, please go to Help>Troubleshooting>View Log and scroll to the very end - if there are any messages there that look releated to the connection issue please post that section of the log here.

  • alexcov2000alexcov2000 Posts: 9

  • alexcov2000alexcov2000 Posts: 9

    I can't open the file. It open a window of file selection.

  • Richard HaseltineRichard Haseltine Posts: 100,458
    edited March 2017

    It's a text file - it should open in the default application for plain text files (such as Notepad on Windows). You can open it directly from C:\Users\Your name\AppData\Roaming\Daz 3D\Studio4\log.txt (AppData is a hidden folder so you will need to enable the dispaly of hidden files and folders).

    Post edited by Richard Haseltine on
  • alexcov2000alexcov2000 Posts: 9

                          ^

    2017-03-08 23:46:22.081 WARNING: cloud\dzcloudtasknotifier.cpp(178): Unexpected exception in CloudFIle::lookupFromDb: ERROR:  relation "customer" does not exist
    LINE 1: SELECT * FROM "customer"
                          ^

    2017-03-08 23:46:22.081 WARNING: cloud\dzcloudtasknotifier.cpp(178): Query (SELECT * FROM "customer") failed with exception: ERROR:  relation "customer" does not exist
    LINE 1: SELECT * FROM "customer"
                          ^

    2017-03-08 23:46:22.081 WARNING: cloud\dzcloudtasknotifier.cpp(178): Unexpected exception in CloudFIle::lookupFromDb: ERROR:  relation "customer" does not exist
    LINE 1: SELECT * FROM "customer"
                          ^

    2017-03-08 23:46:22.082 WARNING: cloud\dzcloudtasknotifier.cpp(178): Query (SELECT * FROM "customer") failed with exception: ERROR:  relation "customer" does not exist
    LINE 1: SELECT * FROM "customer"
                          ^

    2017-03-08 23:46:22.082 WARNING: cloud\dzcloudtasknotifier.cpp(178): Unexpected exception in CloudFIle::lookupFromDb: ERROR:  relation "customer" does not exist
    LINE 1: SELECT * FROM "customer"
                          ^

    2017-03-08 23:46:22.082 WARNING: cloud\dzcloudtasknotifier.cpp(178): Query (SELECT * FROM "customer") failed with exception: ERROR:  relation "customer" does not exist
    LINE 1: SELECT * FROM "customer"
                          ^

    2017-03-08 23:46:22.082 WARNING: cloud\dzcloudtasknotifier.cpp(178): Unexpected exception in CloudFIle::lookupFromDb: ERROR:  relation "customer" does not exist
    LINE 1: SELECT * FROM "customer"
                          ^

    2017-03-08 23:46:43.231 WARNING: cloud\dzcloudtasknotifier.cpp(178): Query (SELECT * FROM "customer" WHERE remote_customer_id = '3420249') failed with exception: ERROR:  relation "customer" does not exist
    LINE 1: SELECT * FROM "customer" WHERE remote_customer_id = '3420249...
                          ^

    2017-03-08 23:46:43.231 WARNING: cloud\dzcloudtasknotifier.cpp(178): Unexpected exception in runNextTask-runTask: ERROR:  relation "customer" does not exist
    LINE 1: SELECT * FROM "customer" WHERE remote_customer_id = '3420249...
                          ^

    2017-03-09 00:04:18.409 Iray INFO - module:category(IRT:RENDER):   1.1   IRT    rend info : Shutting down irt render plugin.
    2017-03-09 00:04:18.507 *** Scene Cleared ***
    2017-03-09 00:04:18.560 DEBUG: End DAZ Studio to Hexagon Bridge log...
    2017-03-09 00:04:18.601 --------------- DAZ Studio 4.9.3.166 exited ------------------
    2017-03-09 00:04:18.601 ~

  • Richard HaseltineRichard Haseltine Posts: 100,458

    Are you copying the email from a sales receipt email or the like? It looks as if it is not recognising your account at all, which would suggest there's an error in the address.

  • alexcov2000alexcov2000 Posts: 9

    No. I enter it on the keyboard.

  • morkmork Posts: 278

    I know it's old, but you might end up here when searching the web for this, like I did.

    If you're on linux, check this thread:
    https://www.daz3d.com/forums/discussion/60901/daz-studio-and-linux/p25
     

    The problem you have is that the database in PostgreSQL does not exist, or it is missing the structure. Installing something with DIM will fix it, given you have a working installation of PostgreSQL already (installation instructions on page 6, same thread. Use "Content" for the database name though, to bypass troubles by DAZ3D ignoring the custom database provided via cmscfg.json) and told DAZ to use it.

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