Site down and malfunctioning

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Comments

  • HoMart said:

    Connect installed Bonny Hair for Genesis3 but all I can see is an Icon to click on,

    no items showing in the product - not in smart content - not in content library - not in products - not in categories

    The Question in the attached image is right - Where are my produkt files???????

    I clicked the update button (shown in the image) 3 times - 3 times connect was "downloading" 164 files - but NONE is shown anywhere

     

    As DAZ_Rawb posted yesterday:

    This is taking longer than I expected but we are just taking our time to be extra careful. We will be prioritizing validating all of the product download files first so there may be some delay in getting your gallery images back up. There isn't anything you need to do, they will just pop back up when our team has gotten to that section.

    You will get your files, but it is obviously taking a while to sort everything out.

  • Nathy Swimsuit is still having the size mismatch error.

  • barbultbarbult Posts: 26,163
    jakiblue said:

    The rover trailer, the intersteller suit for G3f and the car roland add on weren't showing the "daz connect files" in my product library for them. I did PM the sku numbers to DAZ_Rawb as he requested, so I'm hoping he'll be able to fix those soon. As of this morning (about half hour ago) they still aren't showing as available to download in DS in connect (they do however show in DIM). And the daz connect files still aren't showing in my product library for them either.  

    JDStrider said:

    I just noticed jakiblue's post about the 'Rover Trailer', I have a problem with that same product. I tried to look at the screen shots attachments to see if there are any other matches but sadly they don't load either...

     

     

    For some reason the PC+ items from the last couple weeks got released without Daz Connect installers. I previously complained about the Interstellar for G3M and the previous week's freebie. Both of those were eventually fixed, but now this week's items have the same problems, it seems.

  • Steven-VSteven-V Posts: 727

    Well I am not glad this is happening but I am kind of glad to see that it is not just me. I have been having no end of problems with stuff I bought today not fully installing, or insisting it needs to be updated over, and over, and over again. Now I see it is a global problem, so I will just to play some video games this weekend and get back to DAZ next week.

  • mjc1016mjc1016 Posts: 15,001

    For the most part MANUAL downloads and installs are working fine...

  • L'AdairL'Adair Posts: 9,479
    JDStrider said:

    To all the hard working people try to resolve the current issues on the site.

    Thank you for your efforts!

    As a person that has spent the last 30 plus years working with Technology, I fully understand how wonderful it is when it works and how much a PITA it is when it doesn't.
    I am frustrated by the fact that I cannot download my purchases, but I know that my frustration is nothing like the headaches that you are all dealing with. Everyone wants it fixed NOW and that simply isn't possible. Despite our desire and expectations of "Instant Gratification" in this day and age, the cold hard reality is that it is an illusion created by hard working, very intelligent people like yourselves and I feel that it is only fitting that we, the customers, appreaciate how well the site works 98% of the time and not get our collective panties in a bunch when there are a few problems.

    I am climbing down off my soap box now... May the force be with you in your efforts to resolve the current problems

    I agree with JDStrider 100%!

  • AtiAti Posts: 9,182
    Ati said:

    The website seems to be a lot more stable than in the past few days. (knock-knock-knock)

     

    Chohole said:

    Yeah, I spoke too soon. sad

  • DAZ_RawbDAZ_Rawb Posts: 817

    Alright gang, sorry I've been silent for a little while, the gears were still turning but no big revelations.

     

    Since plan C is taking so long, the team gave plan C and a half a try. It looks like we should have everything available from DIM now, so if you are having problems with files please send me a message with the product id's and names so I can look in to those ones specifically.

     

    On another plus, the team went ahead and finished off some changes that should double the total speed available to DIM, so those download speeds should be faster now.

  • jakibluejakiblue Posts: 7,281

    Any word on Connect and whether the downloads should be working via that soon? 

    DAZ_Rawb said:

    Alright gang, sorry I've been silent for a little while, the gears were still turning but no big revelations.

     

    Since plan C is taking so long, the team gave plan C and a half a try. It looks like we should have everything available from DIM now, so if you are having problems with files please send me a message with the product id's and names so I can look in to those ones specifically.

     

    On another plus, the team went ahead and finished off some changes that should double the total speed available to DIM, so those download speeds should be faster now.

     

  • EtriganEtrigan Posts: 603
    edited October 2016
    jakiblue said:

    Any word on Connect and whether the downloads should be working via that soon? 

    DAZ_Rawb said:

    Alright gang, sorry I've been silent for a little while, the gears were still turning but no big revelations.

     

    Since plan C is taking so long, the team gave plan C and a half a try. It looks like we should have everything available from DIM now, so if you are having problems with files please send me a message with the product id's and names so I can look in to those ones specifically.

     

    On another plus, the team went ahead and finished off some changes that should double the total speed available to DIM, so those download speeds should be faster now.

    As of Oct 9th 2129 PST the downloads are non functional. The system claims either "download failed" or it states completed but no files appear either in Smart Content or File view. This has been ongoing for over 2 days. Give me a fix, or at least an ETA to a fix. The last time this occured for me, I found a $2,100.00 debit on my bank account and it took me 3 months to undo the identity theft (not DAZ, but I still don't buy there... hint, hint). 

     

    Post edited by Etrigan on
  • Serene NightSerene Night Posts: 17,704
    edited October 2016

    H&c medical scrubs not downloading via dim

    Post edited by Serene Night on
  • HoMartHoMart Posts: 487
    edited October 2016
    DAZ_Rawb said:

    Alright gang, sorry I've been silent for a little while, the gears were still turning but no big revelations.

     

    Since plan C is taking so long, the team gave plan C and a half a try. It looks like we should have everything available from DIM now, so if you are having problems with files please send me a message with the product id's and names so I can look in to those ones specifically.

     

    On another plus, the team went ahead and finished off some changes that should double the total speed available to DIM, so those download speeds should be faster now.

    The downdloadspeed is super, everything my connection is capable of.

    But these still fail

    Also on the positive Side - These here worked now

    speed.JPG
    708 x 94 - 12K
    DIM01.JPG
    713 x 172 - 24K
    DIM02.JPG
    713 x 546 - 60K
    Post edited by HoMart on
  • NorthOf45NorthOf45 Posts: 5,687

     

    H&c medical scrubs not downloading via dim

    Same here. Been trying for a couple of days. Everything else gets through but this one stops at about 34%, then "Download Failed!"

  • AllenArtAllenArt Posts: 7,175
    daveso said:

    this site is slower than I've seen any in years... not linking up, sitting there idling... 
    terrible

    It's starting to get....painful. *sigh*

    Laurie

  • AllenArtAllenArt Posts: 7,175
    edited October 2016

    Old West Mercantile and Sheriff's Office both failing thru DIM. Looks like they are downloading the whole way and then going wrong at the end.

    Laurie

    Post edited by AllenArt on
  • DAZ_RawbDAZ_Rawb Posts: 817

    I manually fixed the products listed in this thread, so give the new and improved DIM speed a try.

     

    Daz Connect has a bunch more files so I can't fix it up quite as quickly, but the full repair is coming along nicely and it should be there when that is finished.

  • FrankTheTankFrankTheTank Posts: 1,481

    I was able to download the H&C Medical Scrubs via manual download, but it doesn't have the right textures. It only comes in a forest green color with white gloves with blood / no blood options. There are no other material options as pictured in the promos.

    Dr Green.png
    1920 x 1080 - 686K
  • HoMart said:
    DAZ_Rawb said:

    Alright gang, sorry I've been silent for a little while, the gears were still turning but no big revelations.

     

    Since plan C is taking so long, the team gave plan C and a half a try. It looks like we should have everything available from DIM now, so if you are having problems with files please send me a message with the product id's and names so I can look in to those ones specifically.

     

    On another plus, the team went ahead and finished off some changes that should double the total speed available to DIM, so those download speeds should be faster now.

    The downdloadspeed is super, everything my connection is capable of.

    But these still fail

    Also on the positive Side - These here worked now

    You're lucky, I bought some stuff earlier today 1.2GB download and was only able to get 12KB download speed. Downloaded manualy and got a top speed of 265KB. I am on a 20Mbit connection.

  • HavosHavos Posts: 5,573

    I am still seeing many products with these "Download Failed!" errors via DIM. Mostly PC+ products currently sitting in my update list. For example all the Moonshine Interior sets, and Carnival Entrance, Carnival Midway and Ferris Wheel. I should add I am in no great hurry to get these updates, I am just informing that these are still failing.

  • AllenArtAllenArt Posts: 7,175
    AllenArt said:

    Old West Mercantile and Sheriff's Office both failing thru DIM. Looks like they are downloading the whole way and then going wrong at the end.

    Laurie

    These appear fixed now. Haven't loaded them to see if anything's gone wrong yet tho :P. Thanks.

    Laurie

  • sapatsapat Posts: 1,735

    I'm still having an issue with pages not wanting to load, white placeholders instead of thumbnails on a lot of products (like some thumbs are ok, but others in the same product are not showing), when I try to switch from the store to the forum I get a message at the top of the page saying it can't load my information, I may not be recognized, blah blah.

    This has been going on for over a week now.  Is Daz going to fix it or what?

  • Steven-VSteven-V Posts: 727

    Well this is saving me a lot of money, I guess. I bought some stuff Friday and was going to buy more yesterday (as usual, some stuff I bought, I really needed other things to make them work the way I wanted), but since I can't even get half of what I bought Friday to DL, I havent' seen the point of buying anything more. I guess my bank account will thank me.

  • Things seem beter now, was able to download and install through DIM at 2MB/s which is about the max of my connection. laugh

  • AtiAti Posts: 9,182

    crying

    This sale is going to be "interesting" with the site down so much. :(

  • WonderlandWonderland Posts: 7,133

    I'm still getting repeated site down errors, at one point my whole cart was showing at full price, now back but the $3.00 sale is still not working and either is the 20% of featured PAs....  They should just close the whole store until things are fixed. This has been going on for over a week now, I, like many have missed numerous sales because of the site being down when trying to check out, numerous hours emptying and refilling my cart because of these problems. This is getting ridiculous....

  • BlueIreneBlueIrene Posts: 1,318

    I've eventually managed to buy the things I've wanted over the last week or so, but accessing them afterwards has been a challenge to say the least. Surely the time has got to come soon for Daz when investing in something other than the current extremely flakey arrangement will cost them less in time, expense and general upheaval than what the setup must be costing them in it all now. I've been very grateful for what little we've had in the way of progress reports, as it does at least give the impression that something is being done to tackle the problems and that the site isn't in the grip of an apathetic ownership that just doesn't care. Given that we're always being told that forum users form the minority of customers though, this isn't the impression that the majority will be getting.

  • AllenArtAllenArt Posts: 7,175

    It's getting painful enough just waiting for page loads that I think I'll go away for a week and come back and see if it's fixed. Normally I check in multiple times daily.

    Laurie

  • RAMWolffRAMWolff Posts: 10,343
    edited October 2016

    Nope, Legacy Hair for V4, Genesis 2 & 3 Females FAIL to finish.  One thing I'm noticing when it's going way over the 100% mark, somtimes well over 125% and then I get the FAILED notice.  It's like it's trying to over conpensate.  Perhaps this attempt to speed things up needs to be shelved for the time being and put the old DIM download settings back into place.  Might have taken longer, esp for really large files like Terra Dome but this is just not good Rob!  sad

    Post edited by RAMWolff on
  • My guess is that there could be something failing at the server center. Most likely a hard drive or multiple hard drives

  • 3Diva3Diva Posts: 11,970
    RAMWolff said:

    Nope, Legacy Hair for V4, Genesis 2 & 3 Females FAIL to finish.  One thing I'm noticing when it's going way over the 100% mark, somtimes well over 125% and then I get the FAILED notice.  It's like it's trying to over conpensate.  Perhaps this attempt to speed things up needs to be shelved for the time being and put the old DIM download settings back into place.  Might have taken longer, esp for really large files like Terra Dome but this is just not good Rob!  sad

    I've given up on trying to download my items for now. It finally downloaded ONE item ...after over three hours. I really hope they fix this soon. These site and download issues have been going on for over a week now. 

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