DIM Login Issues

Fae3D

I use Daz Studio 4.24 and have it installed on two different computers. My main computer is having no trouble at all with DIM, but my secondary computer will not log in. It keeps telling me the password is incorrect, even though it is not and hasn’t changed recently. I can access offline mode, but obviously I can’t download anything to it. 

So I have two questions: Number one, does anyone know how to fix the login issue? I tried restarting the computer and clearing the username/password and putting it in fresh.

Number two, if I can’t get the password working, I guess I can download my files on my main computer and send them to the secondary, but I REALLY don’t want to have to manually install them (it takes much longer on a Mac, which is what I use). Is there some way to put the downloaded files in a specific folder, then point DIM to that folder so that it can still install them as usual?

Thanks for any help!!!

miladyderyni_173d399f47

This sounds like something that requires a Ticket. Go to https://bugs.daz3d.com/hc/en-us/requests/new

Make sure you're logged in - blue "hamburger" icon at top right. I'd select Tech Support. 

Richard Haseltine

Did you try deleting the account.ini file in

%appdata%/daz 3d/InstallManager/UserAccounts/

or even, if the DIM file paths are the same, copying across the one that works from the other system?

Yes, if you put the zips from the other machine in the DIM Package Archive folder on the balky machine and refresh or restart DIM then they should appear in Ready To Install.

Fae3D

Thanks, miladyderyni_173d399f47 , I'll put in a ticket. I just don't expect it will be answered any time soon this close to the holidays, they're usually extra busy then. In the meantime, thanks Richard Haseltine I'll try manually putting the zips into the Package Archive folder. Will that cause a problem when/if I do get my DIM logged in and are able to dowload regularly? Should I skip those particular downloads, or will it just harmlessly overwrite them?

nullvoid808

I recently had a DIM update forced on me that switched it to using an oauth login flow (app sends you to browser, browser sends you back to the app). I wonder if they discontinued the password method for DIM at the same time

Richard Haseltine

Fae3D said:

Thanks, miladyderyni_173d399f47 , I'll put in a ticket. I just don't expect it will be answered any time soon this close to the holidays, they're usually extra busy then. In the meantime, thanks Richard Haseltine I'll try manually putting the zips into the Package Archive folder. Will that cause a problem when/if I do get my DIM logged in and are able to dowload regularly? Should I skip those particular downloads, or will it just harmlessly overwrite them?

DIM will just accept them as its downloads and not do anything  further, it is quite happy to use (properly set up) zips that it did not download directly.

Fae3D

nullvoid808 said:

I recently had a DIM update forced on me that switched it to using an oauth login flow (app sends you to browser, browser sends you back to the app). I wonder if they discontinued the password method for DIM at the same time

I don't *think* that's it, I'm not having any trouble logging in regularly on my main computer, but who know? I'm going to test a few things, and if they don't work, I'm just going to put in a ticket. I can use the workaround until then. Thanks for the info!

Fae3D

Richard Haseltine said:

Fae3D said:

Thanks, miladyderyni_173d399f47 , I'll put in a ticket. I just don't expect it will be answered any time soon this close to the holidays, they're usually extra busy then. In the meantime, thanks Richard Haseltine I'll try manually putting the zips into the Package Archive folder. Will that cause a problem when/if I do get my DIM logged in and are able to dowload regularly? Should I skip those particular downloads, or will it just harmlessly overwrite them?

DIM will just accept them as its downloads and not do anything  further, it is quite happy to use (properly set up) zips that it did not download directly.

Perfect, I just tried moving the download zips over to the secondary computer's DIM manually, and it worked super easily! That will absolutely do the trick, I'd rather it work normally, but now I have a way to use that computer in the meantime. Thanks so much!!!