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Billing problems

garibaldiscat_92601f60b2garibaldiscat_92601f60b2 Posts: 50
in The Commons

So what happens when Paypal goes through but over here it keeps spinning with the Waiting for Payment page?  It says pending in my product library, but Paypal disagrees...

Comments

  • Richard HaseltineRichard Haseltine Posts: 112,126

    How long have you waited? If possible give it until the next day, but if it doesn't complete by whatever time limit you opt to gie it then open a Sales Support ticket and give them the PayPal transaction details.

  • garibaldiscat_92601f60b2garibaldiscat_92601f60b2 Posts: 50

    Okay, my order history here now lists this as Failed.  What do I do, order again and hope I won't get charged twice?

  • 3DSaga3DSaga Posts: 959

    Whenever I've had a question or issue regarding billing, I've always gotten it resolved by opening a Sales Support Ticket. Buying the item a second time isn't going to affect the prior sale, imho.

  • nonesuch00nonesuch00 Posts: 18,919

    My monthly payment went through today & it was supposed to go through TOMORROW! I chose the day I chose for a reason!

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