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Help! My DIM stopped working eek

SpitSpit Posts: 2,342
edited December 1969 in The Commons

DIM won't log in to let me get my files.

I checked the firewall. Okay
I reinstalled
I checked the firewall again. okay
I logged out from the KindleFire
I logged out from the store
I logged back in to the store
Tried DIM every step of the way but it won't log in
Running as administrator and not as well.
CMS has been running all through the process.

I love DIM. It has both simplified and complicated my life. I want it back. It's one of the most impressive and elegant programs I've ever used.

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Comments

  • JimmyC_2009JimmyC_2009 Posts: 8,891
    edited December 1969

    There must be a fault somewhere, I can't login either, it just keeps trying, but getting nowhere.

    I am sure it will be fixed as soon as DAZ get into work, but it is 4 am there at the moment. It may be fixed before that of course, the problem may be somewhere along the line before it gets to DAZ.

    At least you know you're not alone :)

  • SpitSpit Posts: 2,342
    edited December 1969

    Oh wow. Thanks so much.

    (I had a Windows vs DIM problem a few days ago so I spent time with it before coming here thinking they were possibly related.)

    That's strange though.

  • TaozTaoz Posts: 10,282
    edited December 1969

    Same here....

  • marblemarble Posts: 7,500
    edited December 1969

    Seems to be logging in now.

  • JimmyC_2009JimmyC_2009 Posts: 8,891
    edited December 1969

    Still not working for me, UK

  • gibson.johnny3gibson.johnny3 Posts: 25
    edited December 1969

    Same :-( ............ This could save me some money :-)

  • BlueIreneBlueIrene Posts: 1,318
    edited December 1969

    Glad it's not just me and my flakey PC - been a couple of hours now (UK).

  • ChoholeChohole Posts: 33,604
    edited December 1969

    Apparently Clodflare are experiencing some delays in DNS propagation in some areas. Not sure if this would affect DIM

  • marblemarble Posts: 7,500
    edited December 1969

    Yes, there is a problem still. I thought it was working but now I find that sometimes it does log me in, other times it just keeps trying for a few minutes before showing a login error.

    The DNS idea would make sense because, once it does login, it works fine. So if you can login, don't log out until you are sure you don't need it.

  • Charlie JudgeCharlie Judge Posts: 13,315
    edited April 2015

    I live in the eastern United States (North Carolina) and mine isn't able to login either I tried several times and get this even though my email and password are correct.

    DIM_error.jpg
    629 x 576 - 67K
    Post edited by Charlie Judge on
  • ChoholeChohole Posts: 33,604
    edited December 1969

    Eastern US is the main area they are having the problem it seems

  • SarunaSaruna Posts: 50
    edited December 1969

    Same problems today.
    Germany - Cologne

  • atticanneatticanne Posts: 3,009
    edited December 1969

    I can't log in either and I'm in Austin TX.

  • cunningfcunningf Posts: 32
    edited December 1969

    It's letting me log in most of the time but it's not recognising purchases I made today.

    Anyone else noticing that problem?

  • ChoholeChohole Posts: 33,604
    edited December 1969

    We have let DAZ 3D know of the problems

  • AenesidemusOZAenesidemusOZ Posts: 2
    edited December 1969

    Not logging in at all now. At various times during the day it has failed to "see" my new purchases; a restart of the application usually fixes that.

    Down here in Down Under (Australia, that is).

  • RuphussRuphuss Posts: 2,631
    edited December 1969

    same here
    cant download bought products

  • KinichKinich Posts: 925
    edited December 1969

    Same problem here in the UK, glad it's not my ageing computer, sorry that it's causing issues for so many, but hopefully as the sun rises over DAZland the team will get to the bottom of it.

  • DAZ_SpookyDAZ_Spooky Posts: 3,100
    edited December 1969

    The correct people are aware of it and are working to get it resolved. Sorry about the problem.

  • KinichKinich Posts: 925
    edited December 1969

    DAZ_Spooky said:
    The correct people are aware of it and are working to get it resolved. Sorry about the problem.

    Thanks for the update, we're all aware that these sort of things happen at times.

  • DAZ_SpookyDAZ_Spooky Posts: 3,100
    edited December 1969

    Looks like it is back up. It may take a reboot before it works.Again, sorry about the problem.

    Thank you for your patience.

  • ChoholeChohole Posts: 33,604
    edited December 1969

    Thank you Spooky.

  • Charlie JudgeCharlie Judge Posts: 13,315
    edited December 1969

    It's still NOT working for me even after I rebooted my computer

  • DAZ_SpookyDAZ_Spooky Posts: 3,100
    edited December 1969

    More information. Right now we are still running about a 33% authentication failure rate. Yes, it is still being worked on but you can get in, it just may not work on the first try.

  • Charlie JudgeCharlie Judge Posts: 13,315
    edited April 2015

    DAZ_Spooky said:
    More information. Right now we are still running about a 33% authentication failure rate. Yes, it is still being worked on but you can get in, it just may not work on the first try.

    I tried 3 times and each time it failed with the same message shown in my earlier post.

    Thanks for working on it; I hope it gets fixed.

    Charlie

    Edit: I just tried again and it worked this time. Thanks

    Post edited by Charlie Judge on
  • BlueIreneBlueIrene Posts: 1,318
    edited April 2015

    DAZ_Spooky said:
    More information. Right now we are still running about a 33% authentication failure rate. Yes, it is still being worked on but you can get in, it just may not work on the first try.

    I have tried six times since this announcement and have managed a 100% failure rate. It did allow me to log in twice, but each time presented me with the usual list of product updates (which did nothing and went nowhere) and no sign of my recent purchases.

    Edited to add that fingers crossed, it might be fixed now :)

    Post edited by BlueIrene on
  • TaozTaoz Posts: 10,282
    edited December 1969

    Can log in now but no item list, progress bar just keep spinning and spinning...

  • mjc1016mjc1016 Posts: 15,001
    edited December 1969

    Taozen said:
    Can log in now but no item list, progress bar just keep spinning and spinning...

    I'm getting that from the store, in general...I guess whatever it is, is just bogging down the servers. At least the forums are still 'quick'.

  • SileneUKSileneUK Posts: 1,977
    edited December 1969

    Glad I looked at active topics... first time I've done that. Just had a sneaky suspicision.

    My DIM just spins and I just finished a shopping spree for the Throwback Sale.

    Is it high volume that's causing it? As long as I know it's not me, I can wait till tomorrow.

    Cheers, SileneUK

  • DAZ_SpookyDAZ_Spooky Posts: 3,100
    edited December 1969

    SileneUK said:
    Glad I looked at active topics... first time I've done that. Just had a sneaky suspicision.

    My DIM just spins and I just finished a shopping spree for the Throwback Sale.

    Is it high volume that's causing it? As long as I know it's not me, I can wait till tomorrow.

    Cheers, SileneUK

    It isn't you. ("Its not you its us." LOL. )
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