Mac - unable to install through DIM

When I loaded up the Daz Install Manager today I got the 'update or work offline' message so I updated DIM...

After it was updated everything looked normal, I had a few product updates and a new Daz Studio update but none of these updates will install.

It downloads the updates as normal but then they sit at 0% on the install tab. After a long wait at 0% I tried to cancel the update but this causes DIM to get stuck. Then I have to force closed it.

Any ideas?

Comments

  • supernoobsupernoob Posts: 114

    Daz Studio seems to be working normally though.

    Except for the product that I have just tried to update, I assume that it's been deleted as it was expecting new files to replace the old ones.

  • supernoobsupernoob Posts: 114

    The directory addresses in DIM settings all look correct too.

  • nemesis10nemesis10 Posts: 2,170

    May I have you check something?  

    1. First, go to HD>Users>Shared> Daz 3D> Install Manager>Downloads
    2. Next, move any files out of that Downloads folder to a new folder; the Downloads folder should be empty now.
    3. Next, go to your Daz3d account>Product Library> and download the manual downloads of those producsts that DIM has a problem with.
    4. Next, put them in HD>Users>Shared> Daz 3D> Install Manager>Downloads
    5. Open DIM and work offline; the products should show up in the center Ready to Install....install them.
    6. Try putting DIM online again and installing from there.

    If the manual DIM install didn't work, then the problem is on your side and we can troubleshoot from there.

  • supernoobsupernoob Posts: 114
    edited January 14

    nemesis10 said:

    May I have you check something?  

    1. First, go to HD>Users>Shared> Daz 3D> Install Manager>Downloads
    2. Next, move any files out of that Downloads folder to a new folder; the Downloads folder should be empty now.
    3. Next, go to your Daz3d account>Product Library> and download the manual downloads of those producsts that DIM has a problem with.
    4. Next, put them in HD>Users>Shared> Daz 3D> Install Manager>Downloads
    5. Open DIM and work offline; the products should show up in the center Ready to Install....install them.
    6. Try putting DIM online again and installing from there.

    If the manual DIM install didn't work, then the problem is on your side and we can troubleshoot from there.

     

    Hi Nemesis, thank you for your reply.

    I followed your instructions but, when I got to number 5, the products do not show up in the Ready to Install tab. I also tried logging in but they still didn't appear.

    Post edited by supernoob on
  • supernoobsupernoob Posts: 114
    edited January 14

    nemesis10

    I did a bit of testing and I have discovered something strange.

    In the Ready to Download tab, there is a checkbox option 'Install After Download'. I have always left this option checked (enabled).

    I disabled this option and then downloaded one of the problem products. I then went to the Ready to Install tab and it allowed me to install the product.

     

    I don't understand this at all. I have used DIM to install over 1500 products and I have never had to disable this option before.

    Post edited by supernoob on
  • supernoobsupernoob Posts: 114
    edited January 14

    What I said above...

    It only worked for that one product, all of the others failed to install and got stuck at 0%

    Post edited by supernoob on
  • nemesis10nemesis10 Posts: 2,170

    Sorry for the slow reply... I have a theory so I will have you test it.  The Issue is a defective DIM so I would like you to download and install a fresh copy.  This one will overwrite the copy you have but you don't have to change any settings.  I'm not sure if permissions on our Macs get screwed up and block installation but this is a nice simple painless thing to try. Go to https://www.daz3d.com/install-manager-info/

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