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Report sales errors here. "There's Always Another Sale™"

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  • frankrblowfrankrblow Posts: 2,052
    Zai said:

    Does everyone get the $30 of free items? Doesn't seem to be working.

    It just worked for me.

  • ZaiZai Posts: 289

    No it's not that zombie, it's just showing 0 dollars on the sales page and the loyalty discount section doesn't load at all.

  • SempieSempie Posts: 659
    edited December 2019

    I got $20.-, but I'm not one of the big spenders here.

    I guess, the more you spent at the DAZ store this past year, the bigger your reward.....

    Post edited by Sempie on
  • colcurvecolcurve Posts: 171

    it is not deducting the discount

  • AsariAsari Posts: 703
    The list of free 30$ items seems to include both DOs and PC+ items yet not all PC+ items seem to be included - is that intended or a glitch? For example, https://www.daz3d.com/dforce-stellan-lounge-wear-for-genesis-8-males is DO and PC+ and if I put it in my cart no discounts apply.
  • Louis FranciscoLouis Francisco Posts: 117
    Asari said:
    The list of free 30$ items seems to include both DOs and PC+ items yet not all PC+ items seem to be included - is that intended or a glitch? For example, https://www.daz3d.com/dforce-stellan-lounge-wear-for-genesis-8-males is DO and PC+ and if I put it in my cart no discounts apply.

    I don't see any PC+ items on that list.

    What I see is that the items in the "60% OFF Select Items" are not 60% off when included in the free items. The discount is not applied before counting the 30$ amount, and the part over 30$ is not discounted either.

  • xyer0xyer0 Posts: 6,347

    I was hoping the discount would apply too. Evidently, Daz considers free to be a sufficient discount.

  • Silent WinterSilent Winter Posts: 3,885
    edited December 2019

    I got $20 but it worked fine (2 DOs on sale at 50% off already at $9.98 each, reduced to $0). Make sure that they're the only things in your cart.

     

    Edit: Thanks Daz :)

    Post edited by Silent Winter on
  • otherunicornotherunicorn Posts: 374
    xyer0 said:

    I was hoping the discount would apply too. Evidently, Daz considers free to be a sufficient discount.

    Apparently, although according to mathematics, you could argue that the percentage discount was applied. It's just that 30% of zero is... well... zero.

  • maikdeckermaikdecker Posts: 3,037

    I made the mistake to put dForce 90s chic for G8F into my cart and press the Proceed to checkout button and finish the deal - now none of the other "$ 30.- free" items will see an reduced price. So it seems instead of $ 30.- for free I only get $ 5.39?

  • colcurvecolcurve Posts: 171

    I had collected a freebie before and possibly this entirely erased my discount instead of reducing it by zero.

  • Silent WinterSilent Winter Posts: 3,885
    colcurve said:

    I had collected a freebie before and possibly this entirely erased my discount instead of reducing it by zero.

    It shouldn't - I checked out with the latest PA freebie from the Christmas giveaway before checking out with the $20 of free DOs.

  • maikdeckermaikdecker Posts: 3,037
    edited December 2019

    Adding to the above, the items from the "could be reduced by $30.- if there wasn't a bug" list also don't benefit from the personal loyalty bonus. They appear in the cart with just the Daz Original 30% off they are listed at,

    My fault for not reading the small print

    Post edited by maikdecker on
  • MunemanMuneman Posts: 221

    The $30 off is extra nice, because there's a few Pro Bundles included in there that are part of today's promotion and (I think) even benefit off from your loyalty % off. There's some Flash items in there too. With a new release in my cart, I got the Floyd 8 Pro Bundle for $3. Otherwise today was a fantastic day to load up my cart. 

  • maikdeckermaikdecker Posts: 3,037
    Muneman said:

    The $30 off is extra nice, because there's a few Pro Bundles included in there that are part of today's promotion and (I think) even benefit off from your loyalty % off. There's some Flash items in there too. With a new release in my cart, I got the Floyd 8 Pro Bundle for $3. Otherwise today was a fantastic day to load up my cart. 

    I agree.. really nice... would be even nicer if it was working ^^

  • AsariAsari Posts: 703
    Louis Francisco said:
    Asari said:
    The list of free 30$ items seems to include both DOs and PC+ items yet not all PC+ items seem to be included - is that intended or a glitch? For example, https://www.daz3d.com/dforce-stellan-lounge-wear-for-genesis-8-males is DO and PC+ and if I put it in my cart no discounts apply.

    I don't see any PC+ items on that list.

    What I see is that the items in the "60% OFF Select Items" are not 60% off when included in the free items. The discount is not applied before counting the 30$ amount, and the part over 30$ is not discounted either.

    Just checked. They're gone now. Probably a glitch from store changeover.
  • Charlie JudgeCharlie Judge Posts: 13,280
    edited December 2019
    Zai said:

    Does everyone get the $30 of free items? Doesn't seem to be working.

    I think the  dollar amount may tied to the percenage amount of your loyalty discount. For example if you have a 20% discount then you would get $20 worth of free items. The fine print:

     Discount will be applied amongst all qualifying items. Excludes New Releases, PC+, Gift Cards, and Memberships and is equal to your Loyalty Discount.

    Post edited by Charlie Judge on
  • ChoholeChohole Posts: 33,604
    Charlie Judge said:
    Zai said:

    Does everyone get the $30 of free items? Doesn't seem to be working.

    I think the  dollar amount may tied to the percenage amount of your loyalty discount. For example if you have a 20% discount then you would get $20 worth of free items. The fine print:

     Discount will be applied amongst all qualifying items. Excludes New Releases, PC+, Gift Cards, and Memberships and is equal to your Loyalty Discount.

    Correct.  I only have 5% discount and $5 to spend on DOs

  • maikdeckermaikdecker Posts: 3,037
    Chohole said:
    Charlie Judge said:
    Zai said:

    Does everyone get the $30 of free items? Doesn't seem to be working.

    I think the  dollar amount may tied to the percenage amount of your loyalty discount. For example if you have a 20% discount then you would get $20 worth of free items. The fine print:

     Discount will be applied amongst all qualifying items. Excludes New Releases, PC+, Gift Cards, and Memberships and is equal to your Loyalty Discount.

    Correct.  I only have 5% discount and $5 to spend on DOs

    My Loyalty Bonus is 30% and still I was only able to get one item for free which showed in the list with $ 5.39

    So... any chance to get news about how to get the items for the other $ 24.61? ^^

  • AtiAti Posts: 9,185
    maikdecker said:
    Chohole said:
    Charlie Judge said:
    Zai said:

    Does everyone get the $30 of free items? Doesn't seem to be working.

    I think the  dollar amount may tied to the percenage amount of your loyalty discount. For example if you have a 20% discount then you would get $20 worth of free items. The fine print:

     Discount will be applied amongst all qualifying items. Excludes New Releases, PC+, Gift Cards, and Memberships and is equal to your Loyalty Discount.

    Correct.  I only have 5% discount and $5 to spend on DOs

    My Loyalty Bonus is 30% and still I was only able to get one item for free which showed in the list with $ 5.39

    So... any chance to get news about how to get the items for the other $ 24.61? ^^

    It's one-time use. Have you used it already for that $5.39 item? If so, it's gone.

  • maikdeckermaikdecker Posts: 3,037
    edited December 2019
    Ati said:
    maikdecker said:
    Chohole said:
    Charlie Judge said:
    Zai said:

    Does everyone get the $30 of free items? Doesn't seem to be working.

    I think the  dollar amount may tied to the percenage amount of your loyalty discount. For example if you have a 20% discount then you would get $20 worth of free items. The fine print:

     Discount will be applied amongst all qualifying items. Excludes New Releases, PC+, Gift Cards, and Memberships and is equal to your Loyalty Discount.

    Correct.  I only have 5% discount and $5 to spend on DOs

    My Loyalty Bonus is 30% and still I was only able to get one item for free which showed in the list with $ 5.39

    So... any chance to get news about how to get the items for the other $ 24.61? ^^

    It's one-time use. Have you used it already for that $5.39 item? If so, it's gone.

    Nothing saying "one time use" on the page.. and if so, it should be "use up to $ 30.- free one time" and not "buy a $ 5.39 item for free accidently and see the rest of the free offer go poof". So at least there should be a warning on the page...

    But I'll take it to customer service...

    Post edited by maikdecker on
  • AtiAti Posts: 9,185
    maikdecker said:
    Ati said:
    maikdecker said:
    Chohole said:
    Charlie Judge said:
    Zai said:

    Does everyone get the $30 of free items? Doesn't seem to be working.

    I think the  dollar amount may tied to the percenage amount of your loyalty discount. For example if you have a 20% discount then you would get $20 worth of free items. The fine print:

     Discount will be applied amongst all qualifying items. Excludes New Releases, PC+, Gift Cards, and Memberships and is equal to your Loyalty Discount.

    Correct.  I only have 5% discount and $5 to spend on DOs

    My Loyalty Bonus is 30% and still I was only able to get one item for free which showed in the list with $ 5.39

    So... any chance to get news about how to get the items for the other $ 24.61? ^^

    It's one-time use. Have you used it already for that $5.39 item? If so, it's gone.

    Nothing saying "one time use" on the page..

    It doesn't say. But I gave it a try to make sure. :D

  • maikdeckermaikdecker Posts: 3,037
    Ati said:
    maikdecker said:
    Ati said:
    maikdecker said:
    Chohole said:
    Charlie Judge said:
    Zai said:

    Does everyone get the $30 of free items? Doesn't seem to be working.

    I think the  dollar amount may tied to the percenage amount of your loyalty discount. For example if you have a 20% discount then you would get $20 worth of free items. The fine print:

     Discount will be applied amongst all qualifying items. Excludes New Releases, PC+, Gift Cards, and Memberships and is equal to your Loyalty Discount.

    Correct.  I only have 5% discount and $5 to spend on DOs

    My Loyalty Bonus is 30% and still I was only able to get one item for free which showed in the list with $ 5.39

    So... any chance to get news about how to get the items for the other $ 24.61? ^^

    It's one-time use. Have you used it already for that $5.39 item? If so, it's gone.

    Nothing saying "one time use" on the page..

    It doesn't say. But I gave it a try to make sure. :D

    Still, there should be a warning about it on the page.. like "Only useable on one shopping cart".

  • Richard HaseltineRichard Haseltine Posts: 108,327
    maikdecker said:
    Ati said:
    maikdecker said:
    Ati said:
    maikdecker said:
    Chohole said:
    Charlie Judge said:
    Zai said:

    Does everyone get the $30 of free items? Doesn't seem to be working.

    I think the  dollar amount may tied to the percenage amount of your loyalty discount. For example if you have a 20% discount then you would get $20 worth of free items. The fine print:

     Discount will be applied amongst all qualifying items. Excludes New Releases, PC+, Gift Cards, and Memberships and is equal to your Loyalty Discount.

    Correct.  I only have 5% discount and $5 to spend on DOs

    My Loyalty Bonus is 30% and still I was only able to get one item for free which showed in the list with $ 5.39

    So... any chance to get news about how to get the items for the other $ 24.61? ^^

    It's one-time use. Have you used it already for that $5.39 item? If so, it's gone.

    Nothing saying "one time use" on the page..

    It doesn't say. But I gave it a try to make sure. :D

    Still, there should be a warning about it on the page.. like "Only useable on one shopping cart".

    I would suggest opening a Sales Support Ticket

  • Charlie JudgeCharlie Judge Posts: 13,280
    maikdecker said:
    Ati said:
    maikdecker said:
    Ati said:
    maikdecker said:
    Chohole said:
    Charlie Judge said:
    Zai said:

    Does everyone get the $30 of free items? Doesn't seem to be working.

    I think the  dollar amount may tied to the percenage amount of your loyalty discount. For example if you have a 20% discount then you would get $20 worth of free items. The fine print:

     Discount will be applied amongst all qualifying items. Excludes New Releases, PC+, Gift Cards, and Memberships and is equal to your Loyalty Discount.

    Correct.  I only have 5% discount and $5 to spend on DOs

    My Loyalty Bonus is 30% and still I was only able to get one item for free which showed in the list with $ 5.39

    So... any chance to get news about how to get the items for the other $ 24.61? ^^

    It's one-time use. Have you used it already for that $5.39 item? If so, it's gone.

    Nothing saying "one time use" on the page..

    It doesn't say. But I gave it a try to make sure. :D

    Still, there should be a warning about it on the page.. like "Only useable on one shopping cart".

    Well, it probably should have said 'one time use'; but it seems reasonably self evident that DAZ would not intettionally allow  unlimited use. That would result in giving away all the items simply by using multiple orders.

  • AtiAti Posts: 9,185
    Charlie Judge said:
    maikdecker said:
    Ati said:
    maikdecker said:
    Ati said:
    maikdecker said:
    Chohole said:
    Charlie Judge said:
    Zai said:

    Does everyone get the $30 of free items? Doesn't seem to be working.

    I think the  dollar amount may tied to the percenage amount of your loyalty discount. For example if you have a 20% discount then you would get $20 worth of free items. The fine print:

     Discount will be applied amongst all qualifying items. Excludes New Releases, PC+, Gift Cards, and Memberships and is equal to your Loyalty Discount.

    Correct.  I only have 5% discount and $5 to spend on DOs

    My Loyalty Bonus is 30% and still I was only able to get one item for free which showed in the list with $ 5.39

    So... any chance to get news about how to get the items for the other $ 24.61? ^^

    It's one-time use. Have you used it already for that $5.39 item? If so, it's gone.

    Nothing saying "one time use" on the page..

    It doesn't say. But I gave it a try to make sure. :D

    Still, there should be a warning about it on the page.. like "Only useable on one shopping cart".

    Well, it probably should have said 'one time use'; but it seems reasonably self evident that DAZ would not intettionally allow  unlimited use. That would result in giving away all the items simply by using multiple orders.

    Which did actually happen once. I didn't use that occasion because I didn't feel it fair, just pointed it out to Daz, who pretty much said "ah well..." :D

  • maikdeckermaikdecker Posts: 3,037
    Charlie Judge said:
    maikdecker said:
    Ati said:
    maikdecker said:
    Ati said:
    maikdecker said:
    Chohole said:
    Charlie Judge said:
    Zai said:

    Does everyone get the $30 of free items? Doesn't seem to be working.

    I think the  dollar amount may tied to the percenage amount of your loyalty discount. For example if you have a 20% discount then you would get $20 worth of free items. The fine print:

     Discount will be applied amongst all qualifying items. Excludes New Releases, PC+, Gift Cards, and Memberships and is equal to your Loyalty Discount.

    Correct.  I only have 5% discount and $5 to spend on DOs

    My Loyalty Bonus is 30% and still I was only able to get one item for free which showed in the list with $ 5.39

    So... any chance to get news about how to get the items for the other $ 24.61? ^^

    It's one-time use. Have you used it already for that $5.39 item? If so, it's gone.

    Nothing saying "one time use" on the page..

    It doesn't say. But I gave it a try to make sure. :D

    Still, there should be a warning about it on the page.. like "Only useable on one shopping cart".

    Well, it probably should have said 'one time use'; but it seems reasonably self evident that DAZ would not intettionally allow  unlimited use. That would result in giving away all the items simply by using multiple orders.

    Where would be the problem to implement a counter that checks how much of those $ 30.- already have been used?

    And yes, I already opened a ticket... guess it might take a while to see the outcome ^^

     

  • LeanaLeana Posts: 12,799
    maikdecker said:
    Charlie Judge said:
    maikdecker said:
    Ati said:
    maikdecker said:
    Ati said:
    maikdecker said:
    Chohole said:
    Charlie Judge said:
    Zai said:

    Does everyone get the $30 of free items? Doesn't seem to be working.

    I think the  dollar amount may tied to the percenage amount of your loyalty discount. For example if you have a 20% discount then you would get $20 worth of free items. The fine print:

     Discount will be applied amongst all qualifying items. Excludes New Releases, PC+, Gift Cards, and Memberships and is equal to your Loyalty Discount.

    Correct.  I only have 5% discount and $5 to spend on DOs

    My Loyalty Bonus is 30% and still I was only able to get one item for free which showed in the list with $ 5.39

    So... any chance to get news about how to get the items for the other $ 24.61? ^^

    It's one-time use. Have you used it already for that $5.39 item? If so, it's gone.

    Nothing saying "one time use" on the page..

    It doesn't say. But I gave it a try to make sure. :D

    Still, there should be a warning about it on the page.. like "Only useable on one shopping cart".

    Well, it probably should have said 'one time use'; but it seems reasonably self evident that DAZ would not intettionally allow  unlimited use. That would result in giving away all the items simply by using multiple orders.

    Where would be the problem to implement a counter that checks how much of those $ 30.- already have been used?

    That would require having some sort of "special store credit you can only use today and on those items" that would be used by qualifying purchases, which is something I doubt exists in the store software Daz uses.
    That offer works more like a 30$ coupon applied to an order.

  • Peter WadePeter Wade Posts: 1,667
    Asari said:
    The list of free 30$ items seems to include both DOs and PC+ items yet not all PC+ items seem to be included - is that intended or a glitch? For example, https://www.daz3d.com/dforce-stellan-lounge-wear-for-genesis-8-males is DO and PC+ and if I put it in my cart no discounts apply.

    I've been seeing some odd behaviour about this. The sale says it does not include PC+ items but when I first looked I was seeing PC+ items. I've seen this sort of thing before and refreshing the page while holding down shift got rid of the PC+ items and reduced the number of pages by a few. But then I looked at an item page, added it to my cart and used the browser's back button to go back to the page I was on but I got the list with more pages and PC+ items on it again. This time shift+refresh didn't fix the problem but closing the browser tab and opening a new one did. I've been through this twice now. I think I'll try opening items in new tabs otherwise I'll have to keep starting from the beginning of the list when I add anything else.

  • HylasHylas Posts: 5,229

    Wow, I got the 20$... did not expect it! I guess I'm not as lousy a customer as I thought!

    First the free G8 base figure, now this... thank you, DAZ!

This discussion has been closed.