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Yeti issues

Lorraine PurvianceLorraine Purviance Posts: 18
in The Commons

I have not been able to download Yeti,  manager fails and manual download results in missing files.  No word back from DAZ but I just submitted my complaint yesterday.

Comments

  • Cris PalominoCris Palomino Posts: 12,659

    There does appear to be something wrong with the Yeti download. Contacting Customer Service was the correct thing to do. I am sure you will hear back from them after the weekend. Please be aware with such a large sale going on there can be delays, but I will be reporting as well.

  • ArtiniArtini Posts: 10,477
    Cris Palomino said:

    There does appear to be something wrong with the Yeti download. Contacting Customer Service was the correct thing to do. I am sure you will hear back from them after the weekend. Please be aware with such a large sale going on there can be delays, but I will be reporting as well.

    Thanks a lot, Cris. I have the same problem with the download.

     

  • Lorraine PurvianceLorraine Purviance Posts: 18

    Thank you so much for the comments,  I will wait to hear from customer service.  I am sure they will fix it,  I have always had good results from them.  I am just whining because it is an awsome character!  

  • algovincianalgovincian Posts: 2,670

    What files are missing? I've been playing around with him and haven't noticed anything.

    - Greg

  • MelamkishMelamkish Posts: 23

    I don't think it is missing files, but rather a problem with the DIM Package. I've tried downloading three times with DIM and each time it displayes "Download 100%", then "Download Failed". I am currently doing a manual download as I have read in another post that a manual download and install works. Rather not do it that way, but want to get this done.

    -Shawn

  • MelamkishMelamkish Posts: 23

    Found the problem.

    After manually downloading, I ran the zip package thru the Content Package Assist program and discovered that the Compatibility Tag for Install Manager was not set. After setting the flag, saving the zip using Content Package Assist, and moving the file to my Daz Download folder, DIM saw the file as already downloaded, installed properly and I then tested it successfully in Daz Studio.

  • ArtiniArtini Posts: 10,477
    edited September 2019

    Yes, I have also downloaded it from Product Library and have put the file in Install Manager directory.

    After that DIM could install the package, so it works that way, if you do not wish to wait for Daz to fix DIM issue.

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    Yeti04pic01.jpg
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    Post edited by Artini on
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