Beware using PAYPAL...

PixelPie

I quit using paypal after they told me that I did some sort of bank violation by purchasing "the kids"..and they couldn't explain it to me why.. other than.. it was some quirk..but that I didn't do anything wrong? huh?.. well.. why is it a problem then? I am not going to hurt my brain trying to figure it out....never again with paypal

Taoz

SpottedKitty said:

mindsong said:

ETA: Yesterday items that were newly purchased and available in my product library were not listed as purchased in my (refreshed to 'verify') web session. unsync-d databases? likely.

 I've always noticed when I log on, my most recent purchases aren't marked as bought until I hard-refresh the page. It's apparently a Magento problem, it's been around since the store switchover several years ago.

Or could be a CloudFlare cache thing. CloudFlare seems to cause a lot of minor annoyances.

WendyLuvsCatz

Except it isn’t 

the discounted amount is shown at PayPal too

its only when you get your email afterwards you find you were charged full

Taoz

 

SadKitty_Carrara said:

Except it isn’t 

the discounted amount is shown at PayPal too

its only when you get your email afterwards you find you were charged full

Is that the DAZ or the PayPal email receipt?

WendyLuvsCatz

Taoz said:

 

SadKitty_Carrara said:

Except it isn’t 

the discounted amount is shown at PayPal too

its only when you get your email afterwards you find you were charged full

Is that the DAZ or the PayPal email receipt?

Both

HorusRa

Use PayPal constantly. In all the years I have never had a problem, not once. Maybe lucky.

Taoz

SadKitty_Carrara said:

Taoz said:

 

SadKitty_Carrara said:

Except it isn’t 

the discounted amount is shown at PayPal too

its only when you get your email afterwards you find you were charged full

Is that the DAZ or the PayPal email receipt?

Both

OK, then PayPal definitely have a problem, they're supposed to show you the total of what you pay when you check out there and the email receipt should match that - also if DAZ is transmitting faulty data.  

Taoz

Dream Reaver said:

Use PayPal constantly. In all the years I have never had a problem, not once. Maybe lucky.

Neither have I, but then, I've never used PayPal at DAZ, I only use credit cards and have never had any problems with these.

Ati

Taoz said:

.

Ascania said:

Taoz said:

Ascania said:

Taoz said:

Ati said:

takezo_3001 said:

I bought Auto Face Enhancer advertised for -30% off $20.27 (Reg price $28.95) yet still got charged full price while using paypal... I also had another purchase (A different site/service) charge me full price in spite of the discount... so it seems like it's a paypal thing and not a DAZ issue, just take care to note prices when using paypal.

If I remember correctly, the same can happen even when you use store credit, so it's not a PayPal issue per se. (Of course, why they allow a payment to be more than what the user authorizes is a valid question.)

I've heard that PayPal have some obscure code in their system made by a now gone programmer which no one dare touch out of fear of breaking it. So there may be some things that they can't/won't fix.

What has that to do with the issue at hand? It's not paypal deciding how much to charge, it is DAZ.

Well as Ati says, if PayPal "allow a payment to be more than what the user authorizes" they definitely have a problem.

How would paypal know what the full price to charge is if DAZ isn't transmitting it? Paypal isn't running the store, they're just the payment processor.

EDIT: As I understand it, PayPal charges a different amount than what PayPal itself says it will charge when you finalize the purchase at PayPal.  If that's the case, something's wrong at PayPal. 

This is what happened to me. I know I clicked okay on the correct amount in PayPal, and yet it charged me the higher amount. Daz sorted it out quickly, so it wasn't a huge issue, but I found it strange that PayPal would charge a different amount than what I agreed to.

Taoz

Ati said:

Taoz said:

.

Ascania said:

Taoz said:

Ascania said:

Taoz said:

Ati said:

takezo_3001 said:

I bought Auto Face Enhancer advertised for -30% off $20.27 (Reg price $28.95) yet still got charged full price while using paypal... I also had another purchase (A different site/service) charge me full price in spite of the discount... so it seems like it's a paypal thing and not a DAZ issue, just take care to note prices when using paypal.

If I remember correctly, the same can happen even when you use store credit, so it's not a PayPal issue per se. (Of course, why they allow a payment to be more than what the user authorizes is a valid question.)

I've heard that PayPal have some obscure code in their system made by a now gone programmer which no one dare touch out of fear of breaking it. So there may be some things that they can't/won't fix.

What has that to do with the issue at hand? It's not paypal deciding how much to charge, it is DAZ.

Well as Ati says, if PayPal "allow a payment to be more than what the user authorizes" they definitely have a problem.

How would paypal know what the full price to charge is if DAZ isn't transmitting it? Paypal isn't running the store, they're just the payment processor.

EDIT: As I understand it, PayPal charges a different amount than what PayPal itself says it will charge when you finalize the purchase at PayPal.  If that's the case, something's wrong at PayPal. 

This is what happened to me. I know I clicked okay on the correct amount in PayPal, and yet it charged me the higher amount. Daz sorted it out quickly, so it wasn't a huge issue, but I found it strange that PayPal would charge a different amount than what I agreed to.

Yes, that should not happen even in case DAZ is sending wrong data to PayPal. If the amounts at PayPal match those at DAZ (full versus discounted) it must mean that DAZ is sending both, which sounds strange. Why would you send more than one amount - the one the costumer is supposed to pay?

takezo_3001

SadKitty_Carrara said:

Except it isn’t 

the discounted amount is shown at PayPal too

its only when you get your email afterwards you find you were charged full

This^ it's how I first found out about it.

DanaTA

L'Adair said:

Charlie Judge said:

L'Adair said:

It always helps to have a screenshot of the cart. Here's my process for making a purchase, once I've finalized what I'm going to buy:

• Open the cart in two tabs at the same time.
• Refresh pages if necessary to make them identical
• Use one page to checkout, (regardless of the payment selected.)
• When the confirmation page displays, select and copy the order number.
• Change to the other cart page.
• Using a plugin for FireFox, I capture the entire page.
• I browse to a folder I've set aside just for the purpose.
• I name the screenshot, pasting the order number into the filename, like this: YYYYMMDD-Order-ORDER#.png
  • For example: 20190806-Order-123456789.png
  • I often times add other info as well, for example, 20190806-Order-123456789-Gimme-My-Fifty.png
• I make sure the capture worked and then close the cart page.
• I then click through the confirmation page link, and make sure the amount shown there is the same, within a penny or two, of that in the cart.

As this is a process I go through for every order, I don't have to think about what I'm doing and it goes pretty fast. If you don't want to keep these screenshots "forever," delete them 30 days after the purchase. (If you decide to return a product in the 30-day period, a screenshot of the cart could come in handy.)

Why two cart pages? Wouldn't it be simpler to just take a screenshot before making the purchase , leave the screenshot program open with the shot, make the purchase and check the actual charge, and then save the screenshot if there is a discrepency.  

The plugin I use to capture the page opens up a window in Explorer for saving the capture. While that window is open, I cannot do anything else in the browser.

Try Snap 10 by Ashampoo.  I use it all the time, it's a great app!

Dana

DanaTA

Dream Reaver said:

Use PayPal constantly. In all the years I have never had a problem, not once. Maybe lucky.

Same here.

Dana

Subtropic Pixel

DanaTA said:

L'Adair said:

Charlie Judge said:

L'Adair said:

It always helps to have a screenshot of the cart. Here's my process for making a purchase, once I've finalized what I'm going to buy:

• Open the cart in two tabs at the same time.
• Refresh pages if necessary to make them identical
• Use one page to checkout, (regardless of the payment selected.)
• When the confirmation page displays, select and copy the order number.
• Change to the other cart page.
• Using a plugin for FireFox, I capture the entire page.
• I browse to a folder I've set aside just for the purpose.
• I name the screenshot, pasting the order number into the filename, like this: YYYYMMDD-Order-ORDER#.png
  • For example: 20190806-Order-123456789.png
  • I often times add other info as well, for example, 20190806-Order-123456789-Gimme-My-Fifty.png
• I make sure the capture worked and then close the cart page.
• I then click through the confirmation page link, and make sure the amount shown there is the same, within a penny or two, of that in the cart.

As this is a process I go through for every order, I don't have to think about what I'm doing and it goes pretty fast. If you don't want to keep these screenshots "forever," delete them 30 days after the purchase. (If you decide to return a product in the 30-day period, a screenshot of the cart could come in handy.)

Why two cart pages? Wouldn't it be simpler to just take a screenshot before making the purchase , leave the screenshot program open with the shot, make the purchase and check the actual charge, and then save the screenshot if there is a discrepency.  

The plugin I use to capture the page opens up a window in Explorer for saving the capture. While that window is open, I cannot do anything else in the browser.

Try Snap 10 by Ashampoo.  I use it all the time, it's a great app!

Dana

There is also SnagIt.  I've been using it for years.

L'Adair

DanaTA said:

L'Adair said:

Charlie Judge said:

L'Adair said:

It always helps to have a screenshot of the cart. Here's my process for making a purchase, once I've finalized what I'm going to buy:

• Open the cart in two tabs at the same time.
• Refresh pages if necessary to make them identical
• Use one page to checkout, (regardless of the payment selected.)
• When the confirmation page displays, select and copy the order number.
• Change to the other cart page.
• Using a plugin for FireFox, I capture the entire page.
• I browse to a folder I've set aside just for the purpose.
• I name the screenshot, pasting the order number into the filename, like this: YYYYMMDD-Order-ORDER#.png
  • For example: 20190806-Order-123456789.png
  • I often times add other info as well, for example, 20190806-Order-123456789-Gimme-My-Fifty.png
• I make sure the capture worked and then close the cart page.
• I then click through the confirmation page link, and make sure the amount shown there is the same, within a penny or two, of that in the cart.

As this is a process I go through for every order, I don't have to think about what I'm doing and it goes pretty fast. If you don't want to keep these screenshots "forever," delete them 30 days after the purchase. (If you decide to return a product in the 30-day period, a screenshot of the cart could come in handy.)

Why two cart pages? Wouldn't it be simpler to just take a screenshot before making the purchase , leave the screenshot program open with the shot, make the purchase and check the actual charge, and then save the screenshot if there is a discrepency.  

The plugin I use to capture the page opens up a window in Explorer for saving the capture. While that window is open, I cannot do anything else in the browser.

Try Snap 10 by Ashampoo.  I use it all the time, it's a great app!

Dana

I use a Firefox plugin becuase it can capture the entire page, even if it scrolls off the monitor. Can Snap 10 do that? (I'm always on the lookout for a better replacement of Screengrab, which was taken over by a new developer who added questionable things and got it pulled from the site…!)

Taoz

L'Adair said:

DanaTA said:

L'Adair said:

Charlie Judge said:

L'Adair said:

It always helps to have a screenshot of the cart. Here's my process for making a purchase, once I've finalized what I'm going to buy:

• Open the cart in two tabs at the same time.
• Refresh pages if necessary to make them identical
• Use one page to checkout, (regardless of the payment selected.)
• When the confirmation page displays, select and copy the order number.
• Change to the other cart page.
• Using a plugin for FireFox, I capture the entire page.
• I browse to a folder I've set aside just for the purpose.
• I name the screenshot, pasting the order number into the filename, like this: YYYYMMDD-Order-ORDER#.png
  • For example: 20190806-Order-123456789.png
  • I often times add other info as well, for example, 20190806-Order-123456789-Gimme-My-Fifty.png
• I make sure the capture worked and then close the cart page.
• I then click through the confirmation page link, and make sure the amount shown there is the same, within a penny or two, of that in the cart.

As this is a process I go through for every order, I don't have to think about what I'm doing and it goes pretty fast. If you don't want to keep these screenshots "forever," delete them 30 days after the purchase. (If you decide to return a product in the 30-day period, a screenshot of the cart could come in handy.)

Why two cart pages? Wouldn't it be simpler to just take a screenshot before making the purchase , leave the screenshot program open with the shot, make the purchase and check the actual charge, and then save the screenshot if there is a discrepency.  

The plugin I use to capture the page opens up a window in Explorer for saving the capture. While that window is open, I cannot do anything else in the browser.

Try Snap 10 by Ashampoo.  I use it all the time, it's a great app!

Dana

I use a Firefox plugin becuase it can capture the entire page, even if it scrolls off the monitor. Can Snap 10 do that? (I'm always on the lookout for a better replacement of Screengrab, which was taken over by a new developer who added questionable things and got it pulled from the site…!)

SnagIt can, plus a ton of other things (e.g. make screen videos). A bit expensive, but probably the best out there.