Beware using PAYPAL...

I bought Auto Face Enhancer advertised for -30% off $20.27 (Reg price $28.95) yet still got charged full price while using paypal... I also had another purchase (A different site/service) charge me full price in spite of the discount... so it seems like it's a paypal thing and not a DAZ issue, just take care to note prices when using paypal.

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  • AtiAti Posts: 9,185

    I bought Auto Face Enhancer advertised for -30% off $20.27 (Reg price $28.95) yet still got charged full price while using paypal... I also had another purchase (A different site/service) charge me full price in spite of the discount... so it seems like it's a paypal thing and not a DAZ issue, just take care to note prices when using paypal.

    If I remember correctly, the same can happen even when you use store credit, so it's not a PayPal issue per se. (Of course, why they allow a payment to be more than what the user authorizes is a valid question.)

  • takezo_3001takezo_3001 Posts: 2,027
    Ati said:

    I bought Auto Face Enhancer advertised for -30% off $20.27 (Reg price $28.95) yet still got charged full price while using paypal... I also had another purchase (A different site/service) charge me full price in spite of the discount... so it seems like it's a paypal thing and not a DAZ issue, just take care to note prices when using paypal.

    If I remember correctly, the same can happen even when you use store credit, so it's not a PayPal issue per se. (Of course, why they allow a payment to be more than what the user authorizes is a valid question.)

    Indeed, I never knew that could happen with store credit, I'll keep an eye out for that.

  • LeatherGryphonLeatherGryphon Posts: 12,156

    I had a similar situation just a few days ago.  Someone replied that even double-checking the checkout page doesn't reveal the wrong price.  It apparently sometimes happens between the time you checkout and get charged.frown

    I did issue a trouble ticket to DAZ and eventually got a store refund for the difference, but to cover your axx get a screen shot of the catalog sale price of the item as proof of the sale price.enlightened

  • takezo_3001takezo_3001 Posts: 2,027

    I had a similar situation just a few days ago.  Someone replied that even double-checking the checkout page doesn't reveal the wrong price.  It apparently sometimes happens between the time you checkout and get charged.frown

    I did issue a trouble ticket to DAZ and eventually got a store refund for the difference, but to cover your axx get a screen shot of the catalog sale price of the item as proof of the sale price.enlightened

    Yep, just screen shotted both advert/product history...

  • L'AdairL'Adair Posts: 9,479

    It always helps to have a screenshot of the cart. Here's my process for making a purchase, once I've finalized what I'm going to buy:

    • Open the cart in two tabs at the same time.
    • Refresh pages if necessary to make them identical
    • Use one page to checkout, (regardless of the payment selected.)
    • When the confirmation page displays, select and copy the order number.
    • Change to the other cart page.
    • Using a plugin for FireFox, I capture the entire page.
    • I browse to a folder I've set aside just for the purpose.
    • I name the screenshot, pasting the order number into the filename, like this: YYYYMMDD-Order-ORDER#.png
      • For example: 20190806-Order-123456789.png
      • I often times add other info as well, for example, 20190806-Order-123456789-Gimme-My-Fifty.png
    • I make sure the capture worked and then close the cart page.
    • I then click through the confirmation page link, and make sure the amount shown there is the same, within a penny or two, of that in the cart.

    As this is a process I go through for every order, I don't have to think about what I'm doing and it goes pretty fast. If you don't want to keep these screenshots "forever," delete them 30 days after the purchase. (If you decide to return a product in the 30-day period, a screenshot of the cart could come in handy.)

  • takezo_3001takezo_3001 Posts: 2,027

     

    L'Adair said:

    It always helps to have a screenshot of the cart. Here's my process for making a purchase, once I've finalized what I'm going to buy:

    • Open the cart in two tabs at the same time.
    • Refresh pages if necessary to make them identical
    • Use one page to checkout, (regardless of the payment selected.)
    • When the confirmation page displays, select and copy the order number.
    • Change to the other cart page.
    • Using a plugin for FireFox, I capture the entire page.
    • I browse to a folder I've set aside just for the purpose.
    • I name the screenshot, pasting the order number into the filename, like this: YYYYMMDD-Order-ORDER#.png
      • For example: 20190806-Order-123456789.png
      • I often times add other info as well, for example, 20190806-Order-123456789-Gimme-My-Fifty.png
    • I make sure the capture worked and then close the cart page.
    • I then click through the confirmation page link, and make sure the amount shown there is the same, within a penny or two, of that in the cart.

    As this is a process I go through for every order, I don't have to think about what I'm doing and it goes pretty fast. If you don't want to keep these screenshots "forever," delete them 30 days after the purchase. (If you decide to return a product in the 30-day period, a screenshot of the cart could come in handy.)

    Thanks for the valuable advice!

  • AllenArtAllenArt Posts: 7,175

    It's happened to me as well.

    Laurie

  • TaozTaoz Posts: 10,280
    Ati said:

    I bought Auto Face Enhancer advertised for -30% off $20.27 (Reg price $28.95) yet still got charged full price while using paypal... I also had another purchase (A different site/service) charge me full price in spite of the discount... so it seems like it's a paypal thing and not a DAZ issue, just take care to note prices when using paypal.

    If I remember correctly, the same can happen even when you use store credit, so it's not a PayPal issue per se. (Of course, why they allow a payment to be more than what the user authorizes is a valid question.)

    I've heard that PayPal have some obscure code in their system made by a now gone programmer which no one dare touch out of fear of breaking it. So there may be some things that they can't/won't fix.

  • outrider42outrider42 Posts: 3,679
    L'Adair said:

    It always helps to have a screenshot of the cart. Here's my process for making a purchase, once I've finalized what I'm going to buy:

    • Open the cart in two tabs at the same time.
    • Refresh pages if necessary to make them identical
    • Use one page to checkout, (regardless of the payment selected.)
    • When the confirmation page displays, select and copy the order number.
    • Change to the other cart page.
    • Using a plugin for FireFox, I capture the entire page.
    • I browse to a folder I've set aside just for the purpose.
    • I name the screenshot, pasting the order number into the filename, like this: YYYYMMDD-Order-ORDER#.png
      • For example: 20190806-Order-123456789.png
      • I often times add other info as well, for example, 20190806-Order-123456789-Gimme-My-Fifty.png
    • I make sure the capture worked and then close the cart page.
    • I then click through the confirmation page link, and make sure the amount shown there is the same, within a penny or two, of that in the cart.

    As this is a process I go through for every order, I don't have to think about what I'm doing and it goes pretty fast. If you don't want to keep these screenshots "forever," delete them 30 days after the purchase. (If you decide to return a product in the 30-day period, a screenshot of the cart could come in handy.)

    All of this just to make a purchase here?
  • L'AdairL'Adair Posts: 9,479
    L'Adair said:

    It always helps to have a screenshot of the cart. Here's my process for making a purchase, once I've finalized what I'm going to buy:

    • Open the cart in two tabs at the same time.
    • Refresh pages if necessary to make them identical
    • Use one page to checkout, (regardless of the payment selected.)
    • When the confirmation page displays, select and copy the order number.
    • Change to the other cart page.
    • Using a plugin for FireFox, I capture the entire page.
    • I browse to a folder I've set aside just for the purpose.
    • I name the screenshot, pasting the order number into the filename, like this: YYYYMMDD-Order-ORDER#.png
      • For example: 20190806-Order-123456789.png
      • I often times add other info as well, for example, 20190806-Order-123456789-Gimme-My-Fifty.png
    • I make sure the capture worked and then close the cart page.
    • I then click through the confirmation page link, and make sure the amount shown there is the same, within a penny or two, of that in the cart.

    As this is a process I go through for every order, I don't have to think about what I'm doing and it goes pretty fast. If you don't want to keep these screenshots "forever," delete them 30 days after the purchase. (If you decide to return a product in the 30-day period, a screenshot of the cart could come in handy.)

     

    All of this just to make a purchase here?

    LOL.

    It's just what I do. It is the result of a computer glitch that lost my email folders when Thunderbird updated automatically. I thought it wiped out my files! It was probably five months before I realized what really happened, and by then, I had made it a habit to screencap every purchase. I do it with most online orders now, not just at Daz. It's quick and easy. Probably took me five times as long to write it down than it does to actually save a screencapture.

  • AscaniaAscania Posts: 1,855
    Taoz said:
    Ati said:

    I bought Auto Face Enhancer advertised for -30% off $20.27 (Reg price $28.95) yet still got charged full price while using paypal... I also had another purchase (A different site/service) charge me full price in spite of the discount... so it seems like it's a paypal thing and not a DAZ issue, just take care to note prices when using paypal.

    If I remember correctly, the same can happen even when you use store credit, so it's not a PayPal issue per se. (Of course, why they allow a payment to be more than what the user authorizes is a valid question.)

    I've heard that PayPal have some obscure code in their system made by a now gone programmer which no one dare touch out of fear of breaking it. So there may be some things that they can't/won't fix.

    What has that to do with the issue at hand? It's not paypal deciding how much to charge, it is DAZ.

  • Charlie JudgeCharlie Judge Posts: 13,309
    edited August 2019
    L'Adair said:

    It always helps to have a screenshot of the cart. Here's my process for making a purchase, once I've finalized what I'm going to buy:

    • Open the cart in two tabs at the same time.
    • Refresh pages if necessary to make them identical
    • Use one page to checkout, (regardless of the payment selected.)
    • When the confirmation page displays, select and copy the order number.
    • Change to the other cart page.
    • Using a plugin for FireFox, I capture the entire page.
    • I browse to a folder I've set aside just for the purpose.
    • I name the screenshot, pasting the order number into the filename, like this: YYYYMMDD-Order-ORDER#.png
      • For example: 20190806-Order-123456789.png
      • I often times add other info as well, for example, 20190806-Order-123456789-Gimme-My-Fifty.png
    • I make sure the capture worked and then close the cart page.
    • I then click through the confirmation page link, and make sure the amount shown there is the same, within a penny or two, of that in the cart.

    As this is a process I go through for every order, I don't have to think about what I'm doing and it goes pretty fast. If you don't want to keep these screenshots "forever," delete them 30 days after the purchase. (If you decide to return a product in the 30-day period, a screenshot of the cart could come in handy.)

    Why two cart pages? Wouldn't it be simpler to just take a screenshot before making the purchase , leave the screenshot program open with the shot, make the purchase and check the actual charge, and then save the screenshot if there is a discrepency.  

    Post edited by Charlie Judge on
  • Ascania said:
    Taoz said:
    Ati said:

    I bought Auto Face Enhancer advertised for -30% off $20.27 (Reg price $28.95) yet still got charged full price while using paypal... I also had another purchase (A different site/service) charge me full price in spite of the discount... so it seems like it's a paypal thing and not a DAZ issue, just take care to note prices when using paypal.

    If I remember correctly, the same can happen even when you use store credit, so it's not a PayPal issue per se. (Of course, why they allow a payment to be more than what the user authorizes is a valid question.)

    I've heard that PayPal have some obscure code in their system made by a now gone programmer which no one dare touch out of fear of breaking it. So there may be some things that they can't/won't fix.

    What has that to do with the issue at hand? It's not paypal deciding how much to charge, it is DAZ.

    For the OP at least it was apparently a PayPal issue - the overcharges happened at two different stores.

  • Can we sticky this one? Not only have there been several similar posts the last few months, but this one has some good advice from L'Adair.

  • dawnbladedawnblade Posts: 1,723

    Ouch! Just happened to me. One fastgrab item "Japanese Cottage" $8.09 and "Spirit of Punk Train Iray" $2.79, turned into a full-price $41.90 transaction. I submitted a ticket with a screen shot of the discounted items in the cart. I know Daz will take care of me; I'm just very surprised that it happened in the first place. laugh

     

  • takezo_3001takezo_3001 Posts: 2,027
    edited August 2019

    It's definitely a paypal issue, though it is good for Daz to be made aware as it reflects negatively upon their storefront as an alternative payment source... I believe daz and paypal (Especially paypal's end since they're not honoring the discounted prices) be made aware of this issue!

     

    Post edited by takezo_3001 on
  • AllenArtAllenArt Posts: 7,175

    I  use Paypal all the time and Daz is the only store this has ever happend to me. Ever.

    Laurie

  • P A Y A T   PP A Y A T P Posts: 1,181

    Been there done that with overcharge from Daz, but not with paypal. The fix may take some time depending on circumstances.

  • L'AdairL'Adair Posts: 9,479
    L'Adair said:

    It always helps to have a screenshot of the cart. Here's my process for making a purchase, once I've finalized what I'm going to buy:

    • Open the cart in two tabs at the same time.
    • Refresh pages if necessary to make them identical
    • Use one page to checkout, (regardless of the payment selected.)
    • When the confirmation page displays, select and copy the order number.
    • Change to the other cart page.
    • Using a plugin for FireFox, I capture the entire page.
    • I browse to a folder I've set aside just for the purpose.
    • I name the screenshot, pasting the order number into the filename, like this: YYYYMMDD-Order-ORDER#.png
      • For example: 20190806-Order-123456789.png
      • I often times add other info as well, for example, 20190806-Order-123456789-Gimme-My-Fifty.png
    • I make sure the capture worked and then close the cart page.
    • I then click through the confirmation page link, and make sure the amount shown there is the same, within a penny or two, of that in the cart.

    As this is a process I go through for every order, I don't have to think about what I'm doing and it goes pretty fast. If you don't want to keep these screenshots "forever," delete them 30 days after the purchase. (If you decide to return a product in the 30-day period, a screenshot of the cart could come in handy.)

    Why two cart pages? Wouldn't it be simpler to just take a screenshot before making the purchase , leave the screenshot program open with the shot, make the purchase and check the actual charge, and then save the screenshot if there is a discrepency.  

    The plugin I use to capture the page opens up a window in Explorer for saving the capture. While that window is open, I cannot do anything else in the browser.

  • TaozTaoz Posts: 10,280
    edited August 2019
    Ascania said:
    Taoz said:
    Ati said:

    I bought Auto Face Enhancer advertised for -30% off $20.27 (Reg price $28.95) yet still got charged full price while using paypal... I also had another purchase (A different site/service) charge me full price in spite of the discount... so it seems like it's a paypal thing and not a DAZ issue, just take care to note prices when using paypal.

    If I remember correctly, the same can happen even when you use store credit, so it's not a PayPal issue per se. (Of course, why they allow a payment to be more than what the user authorizes is a valid question.)

    I've heard that PayPal have some obscure code in their system made by a now gone programmer which no one dare touch out of fear of breaking it. So there may be some things that they can't/won't fix.

    What has that to do with the issue at hand? It's not paypal deciding how much to charge, it is DAZ.

    Well as Ati says, if PayPal "allow a payment to be more than what the user authorizes" they definitely have a problem.

    Post edited by Taoz on
  • mindsongmindsong Posts: 1,736
    edited August 2019
    dawnblade said:

    Ouch! Just happened to me. One fastgrab item "Japanese Cottage" $8.09 and "Spirit of Punk Train Iray" $2.79, turned into a full-price $41.90 transaction. I submitted a ticket with a screen shot of the discounted items in the cart. I know Daz will take care of me; I'm just very surprised that it happened in the first place. laugh

     

    How does paypal get the full price if DAZ doesn't give it to them?

    Sorry, no love for Paypal here, but this doesn't pass the sniff test. I would wager DAZ's web programmers are as suspect as PayPal's if not more so.

    ETA: Yesterday items that were newly purchased and available in my product library were not listed as purchased in my (refreshed to 'verify') web session. unsync-d databases? likely. Paypal's fault...? Not. Could this happen while purchasing? Why not?, etc.

    And that it happened at another site isn't a causal relationship by any means.

    Credit where it's due - (see what I did there?) the coordination of multi-site front-ends, databases, and cross-site transactions is no ride in the park, so I'm not trivializing the technologist's issue here, but if Paypal charges you X, then Paypal was very likely told to do so, even if by accident. They certainly can't make up a correct 'full price' of a DAZ product.

    ETA: I've always wondered why my sale invoices actually *never* (eta: well, ok, not actually *never* - but often...) match my actual transaction (discounts, etc.) except for the total. Been like that for years with DAZ. I kinda go conspiracy on that and assume it's some sort of asset/tax angle w DAZ bean counters. The invoice numbers on the items are always really weird, but the total works.

    To create an auditable snapshot of your transaction context is certainly a prudent win, so it's worth the discussion for that alone. And ... have you backed up your content libraries lately? :)

    I'm gonna go review my purchase history... I *never* pay full price... ever.

    ETA again: Just ran through over a year of invoices (waay too many!), and none indicated this mistake. Given the pretty good sample, and the number of times' I've dumped my cart in the checkout because I *just* missed a sale end... I'm going to be watchful, but not too worried.

    I did notice that in many cases, PayPal does get a full price and discount, so it is more plausible that they're messing up than my first instincts indicated.

    Another thing I noticed is that not all DAZ discounts are created equal. Club discounts and some coupon discounts show one way (w no discount in the PP invoice, and others have specific (and seemingly random to my eye, but correct in the totals) discounts. Not interested enough to puzzle it out because the totals are correct, but it is an odd algorithm from my lens, though it probably makes DAZ some money and that keeps our price pressure going, so I think it's all good. but odd.

    2c

    --ms

    Post edited by mindsong on
  • dawnbladedawnblade Posts: 1,723

    I have no reason to suspect foul play, especially since this is the first time it has happened to me. Either Daz will make it right or PayPal will.

     

  • AscaniaAscania Posts: 1,855
    Taoz said:
    Ascania said:
    Taoz said:
    Ati said:

    I bought Auto Face Enhancer advertised for -30% off $20.27 (Reg price $28.95) yet still got charged full price while using paypal... I also had another purchase (A different site/service) charge me full price in spite of the discount... so it seems like it's a paypal thing and not a DAZ issue, just take care to note prices when using paypal.

    If I remember correctly, the same can happen even when you use store credit, so it's not a PayPal issue per se. (Of course, why they allow a payment to be more than what the user authorizes is a valid question.)

    I've heard that PayPal have some obscure code in their system made by a now gone programmer which no one dare touch out of fear of breaking it. So there may be some things that they can't/won't fix.

    What has that to do with the issue at hand? It's not paypal deciding how much to charge, it is DAZ.

    Well as Ati says, if PayPal "allow a payment to be more than what the user authorizes" they definitely have a problem.

    How would paypal know what the full price to charge is if DAZ isn't transmitting it? Paypal isn't running the store, they're just the payment processor.

  • mindsongmindsong Posts: 1,736
    dawnblade said:

    I have no reason to suspect foul play, especially since this is the first time it has happened to me. Either Daz will make it right or PayPal will.

    That's my take too.

    Sloppy, or unforseen transaction scenario, or async data issue, sure - in fact likely.

    And yes, this is bad PR, and pain to fix, so both the DAZ and PayPal agendas are aligned to 'doing the right thing', even if grafting some discounts could also be seen as a valid agenda. But not worth the risk, at least not to my thinking. The economics don't make sense, and I'm pretty certain most of these people are good honest folks schlepping through their days like the rest of us, generally making things better.

    My grumble is the hyperbolic thread title, the assumptions that go with it, and the sloppy propagation of those assumptions - all without much critical thinking.

    And as I said earlier, I have *no* love for PayPal. A necessary evil in my personal realm of tradeoffs. As soon as a better option arises, I'll migrate (and that other recently added PayPal-like option in the DAZ checkout is even worse in my book, but to each his/her/its own).

    And my relationship for DAZ is purely business. No underlying loyalty for them either. So long as they serve my interests (fair value and honest dealings), I'll continue my transactions. There is no more to my relationship. They lost my 'love' years ago, but they currently offer a solid value to my world.

    not foul play, and still not certain who's causing the issue, but would bet big bux that both are trying hard to fix it.

    1c

    --ms

  • mindsongmindsong Posts: 1,736
    Ascania said:
    Taoz said:
    Ascania said:
    Taoz said:
    Ati said:

    I bought Auto Face Enhancer advertised for -30% off $20.27 (Reg price $28.95) yet still got charged full price while using paypal... I also had another purchase (A different site/service) charge me full price in spite of the discount... so it seems like it's a paypal thing and not a DAZ issue, just take care to note prices when using paypal.

    If I remember correctly, the same can happen even when you use store credit, so it's not a PayPal issue per se. (Of course, why they allow a payment to be more than what the user authorizes is a valid question.)

    I've heard that PayPal have some obscure code in their system made by a now gone programmer which no one dare touch out of fear of breaking it. So there may be some things that they can't/won't fix.

    What has that to do with the issue at hand? It's not paypal deciding how much to charge, it is DAZ.

    Well as Ati says, if PayPal "allow a payment to be more than what the user authorizes" they definitely have a problem.

    How would paypal know what the full price to charge is if DAZ isn't transmitting it? Paypal isn't running the store, they're just the payment processor.

    Ya, that was my thinking too - but... As I reviewed my many invoices frown, just to be sure... I found no errors. But... I *did* find that DAZ doesn't just send the total to Paypal, they also include discount/coupon values that would result in invoice math at PayPal, so it *is* plausible to assume that DAZ *or* PayPal have mis-tagged or mis-handled the invoice variables. Purely a mechanical possibility. So, the jury is out for me. I'll probably never know, but I will check my totals more carefully!

     :)

    --ms

  • SpottedKittySpottedKitty Posts: 7,232
    mindsong said:
    ETA: Yesterday items that were newly purchased and available in my product library were not listed as purchased in my (refreshed to 'verify') web session. unsync-d databases? likely.

     I've always noticed when I log on, my most recent purchases aren't marked as bought until I hard-refresh the page. It's apparently a Magento problem, it's been around since the store switchover several years ago.

    mindsong said:
    ETA: I've always wondered why my sale invoices actually *never* (eta: well, ok, not actually *never* - but often...) match my actual transaction (discounts, etc.) except for the total. Been like that for years with DAZ. I kinda go conspiracy on that and assume it's some sort of asset/tax angle w DAZ bean counters. The invoice numbers on the items are always really weird, but the total works.

    Same answer, it's a Magento problem. What I see is the item prices showing all applied discounts (mostly), the subtotal showing full price with no discounts, the discount line showing coupon use but not PC+ or sale discounts, and the final total is usually within a cent or two of the total of the item prices in the cart. What a way to run a railroad...

  • mindsongmindsong Posts: 1,736

    that made me laugh.

    Something I just wrote in response just got deleted (don't remember, don't care), so I'll end my run in this thread by echoing

      "What a way to run a railroad..."

    and, as I always do when I get 'deleted', I'll remember who helps keeps the lights on at DAZ Inc. and respond accoringly, closing my 'flash sale' browser window. buh bye.

    --ms

     

  • WendyLuvsCatzWendyLuvsCatz Posts: 40,299
    mindsong said:

    that made me laugh.

    Something I just wrote in response just got deleted (don't remember, don't care), so I'll end my run in this thread by echoing

      "What a way to run a railroad..."

    and, as I always do when I get 'deleted', I'll remember who helps keeps the lights on at DAZ Inc. and respond accoringly, closing my 'flash sale' browser window. buh bye.

    --ms

     

    yes I had some difficulty sharing the exact situation in this thread a few weeks ago when it happened to me due to conditions outlayed by ZenDesk about confidentiality,

    I tried to only address the PayPal side of things

  • takezo_3001takezo_3001 Posts: 2,027

    Thanks all for your input, this has been enlightening, Writing a ticket as we speak, I'll still be much more vigilant in the future either way!

  • TaozTaoz Posts: 10,280
    edited August 2019

    .

    Ascania said:
    Taoz said:
    Ascania said:
    Taoz said:
    Ati said:

    I bought Auto Face Enhancer advertised for -30% off $20.27 (Reg price $28.95) yet still got charged full price while using paypal... I also had another purchase (A different site/service) charge me full price in spite of the discount... so it seems like it's a paypal thing and not a DAZ issue, just take care to note prices when using paypal.

    If I remember correctly, the same can happen even when you use store credit, so it's not a PayPal issue per se. (Of course, why they allow a payment to be more than what the user authorizes is a valid question.)

    I've heard that PayPal have some obscure code in their system made by a now gone programmer which no one dare touch out of fear of breaking it. So there may be some things that they can't/won't fix.

    What has that to do with the issue at hand? It's not paypal deciding how much to charge, it is DAZ.

    Well as Ati says, if PayPal "allow a payment to be more than what the user authorizes" they definitely have a problem.

    How would paypal know what the full price to charge is if DAZ isn't transmitting it? Paypal isn't running the store, they're just the payment processor.

    EDIT: As I understand it, PayPal charges a different amount than what PayPal itself says it will charge when you finalize the purchase at PayPal.  If that's the case, something's wrong at PayPal. 

    Post edited by Taoz on
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