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Crashing

bueller1998_df4ca4b697bueller1998_df4ca4b697 Posts: 161
edited July 2017 in Technical Help (nuts n bolts)

Since I upgraded to thelatest version of Studio a few weeks ago, the program has been crashing left and right.  It crashes at least 5 times per hour, always when I am rendering.  Is there a problem with the latest version of Studio that you are working on fixing?

I use Windows 10, and have a 6 core processor, a Titan Z and a GTX 970.  I took my computer to the shop this week to have professionals update all of my Nvidia drivers.  But the program is still crashing. 

Can you please help with some troubleshooting?

Post edited by bueller1998_df4ca4b697 on

Comments

  • kaotkblisskaotkbliss Posts: 2,914

    Always when rendering? Does your scene fit on your video card or is it falling back to cpu render?

    I would try 2 things, first I would try a gpu intensive software for a couple hours (like a recent game with high graphics) see if it crashes or not. Then I would try a cpu intensive software. It may be that you do not have sufficient airflow in your tower and parts are overheating (Although usually if it's the cpu the pc will turn itself completely off)

    It might be worth it to try taking your side panel off and putting a small table fan next to your pc and see if the render crashes.

  • frank0314frank0314 Posts: 14,726

    Look in your log and see if there are any warnings to tell us what is happening.

  • bueller1998_df4ca4b697bueller1998_df4ca4b697 Posts: 161
    edited July 2017

    This is what my log is showing. 

    snap00298.png
    599 x 235 - 13K
    Post edited by bueller1998_df4ca4b697 on
  • bueller1998_df4ca4b697bueller1998_df4ca4b697 Posts: 161
    edited July 2017

    This is the info from deeper in my event log:

    The description for Event ID 13 from source nvlddmkm cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

    If the event originated on another computer, the display information had to be saved with the event.

    The following information was included with the event: 

    \Device\UVMLiteProcess14
    Graphics Exception: ESR 0x51da24=0x80000041 0x51da28=0x180002 0x51da2c=0xda8bf5d 0x51da34=0x0

    the message resource is present but the message is not found in the string/message table

    Post edited by bueller1998_df4ca4b697 on
  • Richard HaseltineRichard Haseltine Posts: 108,368

    Your DS log - Help>Troubleshooting>View log and either scroll back to the beginning of the session to see the end of the last or leave it open, crash DS, and reload to get the final entries.

    Does your crash give you the Daz crash dialogue (which also has a button to read the log) or a Windows dialogue?

    Do note that if you have repeated crashes Windows may adjust the settings for your application, which can itself cause issues.

  • bueller1998_df4ca4b697bueller1998_df4ca4b697 Posts: 161

    I tried to upload the zip file with the error stuff in it, but I get an error that "You do not have permission to upload files."

    Exception reason---DAZStudio.exe caused ACCESS_VIOLATION in module "C:\Program Files\DAZ 3D\DAZStudio4\libs\iray\libneuray.dll" at 0033:0000000093E93645, mi_neuray_factory()+5380309 byte(s)

    Registers

    RAX=0000000000000000  RBX=000000005330FA00
    RCX=00000000418F4F50  RDX=0000000085A8AE28
    RSI=0000000063897040  RDI=0000000000000000
    FLG=00010202          RBP=000000002AE4F4C0

    It won't let me copy the Stack Trace files.  I am unable to upload the zip file of the log I saved to my desktop due to a permission on the Daz site.

     

     

     

  • Richard HaseltineRichard Haseltine Posts: 108,368

    Just open the log and look at the last few lines, though having the full text for thats ession may be enlightening.

  • bueller1998_df4ca4b697bueller1998_df4ca4b697 Posts: 161

    Is this what you are asking for?

    The description for Event ID 13 from source nvlddmkm cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

    If the event originated on another computer, the display information had to be saved with the event.

    The following information was included with the event: 

    \Device\UVMLiteProcess14
    Graphics Exception: ESR 0x51da24=0x80000041 0x51da28=0x180002 0x51da2c=0xda8bf5d 0x51da34=0x0

    Element not found

    ------------------------------------------------

    <EventData>

      <Data>\Device\UVMLiteProcess14</Data>

      <Data>Graphics Exception: ESR 0x51da24=0x80000041 0x51da28=0x180002 0x51da2c=0xda8bf5d 0x51da34=0x0</Data>

      <Binary>0000000002003000000000000D00AAC0000000000000000000000000000000000000000000000000</Binary>

      </EventData>

      </Event>

  • Richard HaseltineRichard Haseltine Posts: 108,368

    That doesn't look like the Daz Studio log.

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