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Shop not working with Firefox

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  • SpitSpit Posts: 2,342

    All thumbnails I've tried pop a 404 no matter the page the thumb is on. ALL of them.

    Last night only a few of them did. But it was fixed by 3AM EST. Tonite it's everything and no fix yet (almost 4AM here now).

  • ItsCeoItsCeo Posts: 471
    Spit said:

    All thumbnails I've tried pop a 404 no matter the page the thumb is on. ALL of them.

    Last night only a few of them did. But it was fixed by 3AM EST. Tonite it's everything and no fix yet (almost 4AM here now).

    Did you try logging out and testing the links as mentioned above?  More info provided to Daz the better?

  • SkirikiSkiriki Posts: 4,976

    Things seem to work better now!

  • ChoholeChohole Posts: 33,604

    someone suggested trying a forward slash added to the rnd of the URL

    or opening in a new window

    or opening a private or icognito window

    I can't test this out, as I have yet to get a 404

     

  • SkirikiSkiriki Posts: 4,976
    Chohole said:

    I can't test this out, as I have yet to get a 404

    It is entirely possibly based on user group -- that is, you're a part of staff, and your user group is different, so access may be granted on that basis as well.

    Not logged-in users? See OK.

    I do not know about other users, but right now I'm one of those 3 months at a time PC club member, so if that has a diff user group from, say, one-year around member?

    Also, if a forward-slash "fixes" the problem, then the problem is with URLs (or the script that creates the URL, or system that generates URLs based on your login status), since most http servers tend to get persnikety when there's a / in URL and there really shouldn't be.

    Anyway, it would be sweet and nice to know if the team has stabbed the problem for realsies or if it is like "cloud problem, hadn't finished mirroring" or whatever. :)

  • ChoholeChohole Posts: 33,604
    Skiriki said:
    Chohole said:

    I can't test this out, as I have yet to get a 404

    It is entirely possibly based on user group -- that is, you're a part of staff, and your user group is different, so access may be granted on that basis as well.

    Not logged-in users? See OK.

    I do not know about other users, but right now I'm one of those 3 months at a time PC club member, so if that has a diff user group from, say, one-year around member?

    Also, if a forward-slash "fixes" the problem, then the problem is with URLs (or the script that creates the URL, or system that generates URLs based on your login status), since most http servers tend to get persnikety when there's a / in URL and there really shouldn't be.

    Anyway, it would be sweet and nice to know if the team has stabbed the problem for realsies or if it is like "cloud problem, hadn't finished mirroring" or whatever. :)

    No    this is affecting all groups from time to time, even real staff.   they were actually aware and working on it before the mods logged in the problem.

    Whispering   I think the reason I am not affected is that so far I haven't bought anything in MM.

  • SkirikiSkiriki Posts: 4,976
    Chohole said:

    No    this is affecting all groups from time to time, even real staff.   they were actually aware and working on it before the mods logged in the problem.

    Whispering   I think the reason I am not affected is that so far I haven't bought anything in MM.

    OH! Well that actually might do it too!

  • DreamlightDreamlight Posts: 348

    Ok, for some reason, it helped to log out, reset the password and then log in back again. I'm now not seeing any 404 errors no more...

  • DAZ_Steve_2154153DAZ_Steve_2154153 Posts: 565
    Dreamlight said:

    Ok, for some reason, it helped to log out, reset the password and then log in back again. I'm now not seeing any 404 errors no more...

    There should be no need at all to do something like this.  Changing the password would not affect the ability to display an image.

    We're looking into why soe 404's got cached, and ensuring it doesn't happen further.  In the meantime, a couple of things to try:

    - Use a "hard" refresh (hold down shift while you refresh the product page.)

    - Try uising another browser.

    Either of those tends to resolve the fact tha your local computer has a 404 cached for the page.  

  • ChoholeChohole Posts: 33,604

    I've been recommending Shift+Ctrl+R  to do a hard refresh (that works in FF)

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