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problems checking out

SPACECHIMPSPACECHIMP Posts: 212
in The Commons

Hi is anyone having problems checking out.My antivirus wont let me use daz.Any one else with Kapersky having problems?

Comments

  • SPACECHIMPSPACECHIMP Posts: 212

    I asume it is just me then my antivirus seems over zealous.

  • CathyMCathyM Posts: 261
    edited October 2016

    I'm also having problems and also have Kaspersky - getting a trojan error and it refuses to let me check out :(  -Cathy

    Post edited by CathyM on
  • ChoholeChohole Posts: 33,604

    Kapersky is notoriously paranoid and throws up many false positives.

  • cgweekscgweeks Posts: 12
    edited October 2016

    Same thing happening to me today.  I've had Kaspersky for years, have been coming to Daz for a couple years, and today is the first time this has happened.  I've tried repeatedly, closing the browser and coming back, and I keep getting the same results.  When I hit the green "Proceed to checkout" button, my browser returns this in a small box:

     

    Kaspersky

    Total Security

    ACCESS DENIED

    The requested URL cannot be provided

    Object URL:

    https://www.daz3d.com/checkout/onepage/

    Reason:

    The object is infected by HEUR:Trojan.Script.Generic

    Message generated on: 10/26/2016 7:36:22 AM

     

    (I'm copy-pasting it here, so it's not the small box I get in my browser; i.e., not the exact image formatting.)

     

    Post edited by cgweeks on
  • SPACECHIMPSPACECHIMP Posts: 212

    This is exactly what happens to be i cant check out of daz at all says it has( Heur: Trojan Script.Generic) but no advice how to fix this. same warning as cg weeks.If anyone can help I would appreciate it!

  • ChoholeChohole Posts: 33,604

    Replace Kapersky with a less paranoid AV program?    Talk to Kapersky on their forums (if they have forums) and ask that they can do something to stop their heuristic analysis from blocking perfectly clean and uncorrupted downloads?.

  • cgweekscgweeks Posts: 12
    Chohole said:

    Replace Kapersky with a less paranoid AV program?    Talk to Kapersky on their forums (if they have forums) and ask that they can do something to stop their heuristic analysis from blocking perfectly clean and uncorrupted downloads?.

    I'm kinda fine with having a "paranoid AV program," given that's their job.

    Why the assumption that Kaspersky is somehow defective in this case?  May be, may not be.  I've used Kaspersky for years, as I said previously, and I've spent thousands of $$$ purchasing from Daz Studio over the last couple years, and this has never been an issue before.  Including a purchase made yesterday.   And a purchase made the day before that.  And a purchase made a day before that day.  So I'm curious what has changed overnight, and I'm not prepared to throw Kaspersky out the window just yet.

  • SPACECHIMPSPACECHIMP Posts: 212

    Thanks Chohole I know what you mean I have only had Kapersky a few months it has stopped me using tesco and my own art gallery in deviant .Thanks for the advise.

  • ChoholeChohole Posts: 33,604
    edited October 2016

    I changed to Avast,  which is sometimes paranoid, but does give you ways and means of dealing with it's paranoia if you are 100% certain that files are fine.   I don't use Tesco anyway,  I am a Sainsbury or Ocado type person .  Not because I am well off, cos I am not by any means,  but I do tend to be one who prefers quality rather than quantity, but it must be very frustrating to not be ablye to shop at your grocery shop of choice.

    Post edited by Chohole on
  • mjc1016mjc1016 Posts: 15,001

    I haven't used Kapersky in years, so I'm not sure of all the options...but if there is a way to turn off web monitoring/filtering, try that, too.

     

  • SPACECHIMPSPACECHIMP Posts: 212
    Yeah Kapersky is really annoying me I am trying to switch it of now or will have to uninstall.
  • nyrx99nyrx99 Posts: 10

    Is everyone with this issue using Firefox? I suspect 49.0.2 (released a few days ago) isn't playing nice with Kaspersky. Maybe Kaspersky need to update their Firefox plugin.

    I've successfully checked out using IE.

     

  • mjc1016mjc1016 Posts: 15,001

    That could be...but I can't check...Linux, so not using Kaspersky.

  • CathyMCathyM Posts: 261

    I am having this issue and am also using Firefox - I don't want to give up Kaspersky, I've had bad luck with Avast before, uninstalling it was a real nightmare :/  I guess I can switch to Internet Explorer when I want to make purchases from Daz if you are sure there's not really a trojan virus on the store page... -Cathy

  • SPACECHIMPSPACECHIMP Posts: 212

    I am using Google chrome windows 8 ,I disabled Kapersky to use checkout.

  • JUJUJUJU Posts: 1,132

    I have the same problem today ..using Kaspersky and Firefox. But I can do checkout in Chrome.... I hope Kaspersky will fix this soon.... and now I have to clear the ticket I wrote..... :/

     

  • SPACECHIMPSPACECHIMP Posts: 212

    I cannot checkout in Chrome either unless I disable Kapersky.

  • BeeMKayBeeMKay Posts: 7,019
    edited October 2016

    Why are you not just switching off the heuristic option in the Kaspersky Settings?

    In the Web-Anti-Virus settings, click on the "Additional Settings" (no idea how it's called in other languages, in German it's "Erweiterte Einstellungen".

    In the new setting list that opens, at the bottom should be an option to use or not use heuristic analysis. If you uncheck the box, it should be fine (might need a reestart, though, not sure about that).

    You could also add the checkout page to the exceptions.

    EDIT: Of course, that should just be a temporary measure, and the DAZzlers should quickly contact Kaspersky and have the Checkout-Page script looked at, and added to the "I'm safe" list. Something similar happened to Hivewire&Kaspersky a while ago, and they had to contact Kaspersky to get people to be able to access the page again. So the main question is, has this already been reported to DAZ customer support, and if yes, are they acting, or just ignore the problem?

    Post edited by BeeMKay on
  • macro2k7_50e18e3b02macro2k7_50e18e3b02 Posts: 47

    Heuristic analysis unticked doesnt help but adding the url to safe did allow it to go through. I think it happens if you purchase platinum club as theres a scriptlet that sets up an annual payment for pc + which sets itself up

     

  • SPACECHIMPSPACECHIMP Posts: 212

     Thanks BeeMKay unticking the settings and adding to safe does not work,and platimun club items do not make a difference .I sent in a report to daz about it to see if they can resolve it,I am missing out on some nice bargins.

  • cgweekscgweeks Posts: 12

    I ultimately completed a purchase today by opening up my Kindle tablet and completing the purchase that way.  It's annoying to have to do this.

  • JUJUJUJU Posts: 1,132

    I updated on Kaspersky Internet Security 2017. Now it seams to work again without problems ;)

     

  • SPACECHIMPSPACECHIMP Posts: 212
    edited October 2016

    Hi people,Daz answered my query about this,there is no malware,the fault is with Kapersky.Add daz to your trusted list to check out,hope this helps someone.

    Post edited by SPACECHIMP on
  • JUJUJUJU Posts: 1,132

    Ok... Kaspersky 2017 was not a solution for long... now I have put the site on the safe list.... :/

     

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