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Unable to login via DIM or connect *still not working*

HoMartHoMart Posts: 488
edited September 2016 in The Commons

Hi,

Anyone else unable to login via DIM or connect?

Are there known server problems?

EDIT: is working again

EDIT 2: was happy too early - not working again

Post edited by HoMart on
«1

Comments

  • mambanegramambanegra Posts: 599
    edited September 2016

    Would so love to finish this transaction but, this malware that DAZ calls a web framework won't let me! Nothing but PHP stack dumps to be had at the moment (or that last many moments, really). 

    Post edited by Richard Haseltine on
  • TaozTaoz Posts: 10,307

    Seems to be working again now.

  • mambanegramambanegra Posts: 599

    yeah. DIM doesn't work now, but my purchase seems to have gone through. Not feeling too good about this purchase, and it was a big one thanks to the GC. 

  • IppotamusIppotamus Posts: 1,580

    Same here.

  • HoMartHoMart Posts: 488

    thanks Ippotamus,

    so its not just my rig

  • wolv2209wolv2209 Posts: 8

    ok,then i´m not alone

  • father1776father1776 Posts: 982

    connection is DOA for me, no loading new models no connection for daz studio

     

  • IppotamusIppotamus Posts: 1,580

    DIM still not logging in for me.

  • AnIronButterflyAnIronButterfly Posts: 252

    Same here, Store login was down for a while, DIM is -still- down....

  • father1776father1776 Posts: 982

    Daz studio and the product download app is not connecting.

    and I am not the only one.

    someone spilled a coke on the server, time to call the tech :-P

  • LarcielLarciel Posts: 0

    Hi, I am totally new to Daz3d and today is the day I just wanted to get started fromk scratch. So my first and only step so far was to install the DAZ Install Manager. But everytime I try to login I get the message:

    "Unable to login to the specified account. Verify the email/or password and try again."

    I actually wanted to install DAZ Studio 4.9 afterwards and then I wanted to purchase the "The Guy 7 Pro Bundle". But as I am struggeling already with the the Install Manger login frown I slowly doubt it was a good idea trying to get into Daz3D.

    I looked through the internet but couldn't find any helpful informations besides that the servers could be down. I also tried turning off the firewall and reentered my password/ email several times. I also changed my password once and the new password works fine at least for the website login.

    So is there anything else I might have overseen or are the login servers for the DAZ Install Manager just down?

  • yomamyoyomamyo Posts: 0

    I can't connect either, thought I screwed something up. indecision

  • Cris PalominoCris Palomino Posts: 12,723

    This has been reported.

  • MickyBeMickyBe Posts: 361
    edited September 2016

    Same, I am able to login on Website, but DIM doesn't work.

    Post edited by MickyBe on
  • freni-kynfreni-kyn Posts: 394

    I can't get in either.  I think it's malfunctioning today.  I've never had problems before. You  might want to submit a help ticket.

  • V3DigitimesV3Digitimes Posts: 3,388

    Hi Larciel,

    It is the same for everybody this morning. This is extremely rare!!! I don't remember it already happened, and yet I've been working every day on Das Studio for several years. I think you did not found any information because this is so rare that it is not documented. I think this should soon be solved (maybe a small delay because it is night in the US).

    I think the best thing is the wait the servers are back. In the meantime, if you are in a hurry, you can download the manual install version of the files via the product library of your account, these are still working right now.

  • Tim NTim N Posts: 193

    I'm having the same problem with the IM. I can log into the store, though. Give it a few hours.

  • Sensual ArtSensual Art Posts: 646

    Same issue here. Error in DIM logs:

    Saving Account Settings: Account
    Network Error during authentication.
    Unable to login customer during authentication.

     

  • sweetsunnysidesweetsunnyside Posts: 18

    could someone please help me fix a login falure error message please.....i could log in 3 hours ago approx and now i carn't surprise i restarted my computer and tried to again but same thing, i can log into the forums no problem at all any help grateful for

     

    thank you in advance

  • sweetsunnysidesweetsunnyside Posts: 18

    communication to server error message is actually the message when i try and log in within the software via email/password

    sweetsunnyside said:

    could someone please help me fix a login falure error message please.....i could log in 3 hours ago approx and now i carn't surprise i restarted my computer and tried to again but same thing, i can log into the forums no problem at all any help grateful for

     

    thank you in advance

     

  • jcbunnjcbunn Posts: 271

    same, can login to the website and buy stuff. but can't download any of it after I buy it. LOL

  • Maxstar IllusionsMaxstar Illusions Posts: 502

    Same here, no connection to DIM or DAZ Connect. Curious what it is and when it will be resolved.

  • ccthien83ccthien83 Posts: 383

    I think Daz3D server got problem, we should wait for them to fix.

  • Maxstar IllusionsMaxstar Illusions Posts: 502

    Same here. There is another message about the same problem on the forum http://www.daz3d.com/forums/discussion/116701/unable-to-connect-to-daz-install-manager#latest

  • V3DigitimesV3Digitimes Posts: 3,388

    It seems they are back. I'm able to open DIM.

  • V3DigitimesV3Digitimes Posts: 3,388

    I had the same issue, this was solved for me a few minutes ago.

  • WendyLuvsCatzWendyLuvsCatz Posts: 40,672

    I tried reinstalling it, still no luck

     

  • father1776father1776 Posts: 982

    It's up :-D ...and

    wait for it.....

    It's down again :-S

  • father1776father1776 Posts: 982

    up then down again

     

  • Stretch65Stretch65 Posts: 176

    How ironic!  They're accepting my money but I can't download any purchases through either DIM or Connect.

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