yeah after some tests really seens which neither daz central or DIM are actually full download the pluging and only download a "little part of it and instal that part missing content, i will go back using the old version for now, it's really feel like the "pluging package is broken and only instaling "little pieces of it, not the full plugging, because it's only download 2mega in the DIM while the Daz central claims it have 5 mega but it is using the DIM to download and "not installing" it's only download and not install and only download 2mega making it's looks like the pluging is broken.

it's not "instaling neither in daz or unreal, the only 'transfer appearing in my daz is from my "old version" the new version is not appearing.

I put in for a refund for my entire order of old products bought tonight - not one single item appeared in my dim and from the looks of it the only options being offered to download is central and or manual zip both which don't use actually one is zip only though on their pages dim is listed

That's weird, the large purchase of older items I made a few hours ago are all showing up in DIM.

tried several times without any luck, not been having a lot of luck lately with purchases had a lot of stuff not showing up in right locations or missiing files or other problems these were new releases too but tonight bought bunch of pretty old I think content well other add on content poses I didn't get are from the Michael/Vicky 4 days

https://www.daz3d.com/the-village-blacksmith

 

https://www.daz3d.com/old-forge

 

https://www.daz3d.com/old-west-saloon

 

https://www.daz3d.com/the-old-west-saloon-interior

 

https://www.daz3d.com/old-west-undertakers-interior

 

https://www.daz3d.com/old-west-mercantile-interior

 

https://www.daz3d.com/old-west-sheriffs-office-interior

Did your products ever show up in DIM? I just made a purchase about 10 minutes ago and none of the purchased products from that lastest order are showing up in DIM for me.

they've fixed dim

You may want to audit your Studio library installed content. I thought everything was downloading too, but all is not as it seems. If things were fixed I would have more to download. Just submitted a ticket for what seems like 31 missing products but one item can affect multiple others because it's part of a bundle buy. So 31 is not the true count of products involved. My product library has grown 7 pages this month and unfortunately I had to put the word 'multiple' in the Invoice field of the ticket form, which would not be necessary if the products page still displayed that info.  I simply sent them a screenshot of an example of what was offered (clearly DIM install) but not delivered. I'm hoping for a resolves versus refunds. What good are textures without the outfit itself?

I suspect it in my case, it is related to the fact that all of my missing products, offered and purchased as DIM install types, surprise-surprise, were populated on the product library page as connect install only. So now instead of shopping I'm auditing DIM and hunting down invoice numbers. 

yeah I buy soooo much so often not quite every day but nearly I forget most of what I buy or I don't even look at it for a long time probably am missing stuff plus smart content is what I use most but not everything goes thereand again forget what things are called makes hard to find sometimes. Last few weeks had some problems with new stuff missing files, not being where it should and other problems

I put in for a refund for my entire order of old products bought tonight - not one single item appeared in my dim and from the looks of it the only options being offered to download is central and or manual zip both which don't use actually one is zip only though on their pages dim is listed

That's weird, the large purchase of older items I made a few hours ago are all showing up in DIM.

tried several times without any luck, not been having a lot of luck lately with purchases had a lot of stuff not showing up in right locations or missiing files or other problems these were new releases too but tonight bought bunch of pretty old I think content well other add on content poses I didn't get are from the Michael/Vicky 4 days

https://www.daz3d.com/the-village-blacksmith

 

https://www.daz3d.com/old-forge

 

https://www.daz3d.com/old-west-saloon

 

https://www.daz3d.com/the-old-west-saloon-interior

 

https://www.daz3d.com/old-west-undertakers-interior

 

https://www.daz3d.com/old-west-mercantile-interior

 

https://www.daz3d.com/old-west-sheriffs-office-interior

Did your products ever show up in DIM? I just made a purchase about 10 minutes ago and none of the purchased products from that lastest order are showing up in DIM for me.

they've fixed dim

hahah Yeah! https://www.daz3d.com/forums/discussion/comment/5968111/#Comment_5968111 THANK GOODNESS! :D I'm downloading my purchases right now. :) Whew, I'm glad that's sorted out. I was having all kinds of trouble with it. When I finally was able to get some of the products to show up in DIM I kept getting "Failed to Install" errors. Looks like, according to DAZ_Rawb's comment, that it was a server synchronization issue and that the error should be fixed now so that it shouldn't happen again. *crosses fingers*

I'm happy too even though I asked for a refund I did want these products and happy got them really for my western themes was gonna get stonemason set too but that's huge thought have trouble using and with these maybe easier do scenes and I think jack did at least some of them so they're good too. Interesting you bring up the failed to install errors had some of them too lately as well as mentioned before some new releases were missing files or not located in right sections or virtually unfindable wonder if all related and if I do unistall in studio then reinstall it'll fix them nowor till something they working on

I used Daz Central, but you need to make sure your DIM is up to date also.

ok  i've removed the "epic version then instaled the Daz it don't even ask me the "path" it "auto install" but nothing happening.

and compared with the epic version i feel this version looks "smaller" because when i look it says which have only 2mega to instal and is almost auto the install while in epic it take a little and the "daz to unreal icon don't appear in the unreal menu editor.

edit: it's feel like the "dim or daz  central is failing to load the full package or os trying to install a corrupted one because nothing is happening, for exemple while it appear which the "pluging was instaled in unreal the icon of it among the others in the main menus is not appearing and also in the daz the option to "send to unreal is on the "edit" not in file, it's really something is very messed here.

ok since both plugings (daz and epic) are the same and epic is just a "more new version" any chance to you to update the epic version which seens to be the only one to "proper working for me.

I used Daz Central, but you need to make sure your DIM is up to date also.

well then what i need to make to have everything work? i must uninstall the epic one to try to instal the DIM one?, what would be the proper way to download because also it's seens which the DIM version is not downloading proper too, currently if i do want to install the one from daz what would be the proper process? coming from the old version of the epic?

You need to remove the one from the Epic store, then install the one from the Daz Marketplace.

hmm this one i instal from DIM or Daz central?

I put in for a refund for my entire order of old products bought tonight - not one single item appeared in my dim and from the looks of it the only options being offered to download is central and or manual zip both which don't use actually one is zip only though on their pages dim is listed

That's weird, the large purchase of older items I made a few hours ago are all showing up in DIM.

tried several times without any luck, not been having a lot of luck lately with purchases had a lot of stuff not showing up in right locations or missiing files or other problems these were new releases too but tonight bought bunch of pretty old I think content well other add on content poses I didn't get are from the Michael/Vicky 4 days

https://www.daz3d.com/the-village-blacksmith

 

https://www.daz3d.com/old-forge

 

https://www.daz3d.com/old-west-saloon

 

https://www.daz3d.com/the-old-west-saloon-interior

 

https://www.daz3d.com/old-west-undertakers-interior

 

https://www.daz3d.com/old-west-mercantile-interior

 

https://www.daz3d.com/old-west-sheriffs-office-interior

Did your products ever show up in DIM? I just made a purchase about 10 minutes ago and none of the purchased products from that lastest order are showing up in DIM for me.

they've fixed dim

You may want to audit your Studio library installed content. I thought everything was downloading too, but all is not as it seems. If things were fixed I would have more to download. Just submitted a ticket for what seems like 31 missing products but one item can affect multiple others because it's part of a bundle buy. So 31 is not the true count of products involved. My product library has grown 7 pages this month and unfortunately I had to put the word 'multiple' in the Invoice field of the ticket form, which would not be necessary if the products page still displayed that info.  I simply sent them a screenshot of an example of what was offered (clearly DIM install) but not delivered. I'm hoping for a resolves versus refunds. What good are textures without the outfit itself?

I suspect it in my case, it is related to the fact that all of my missing products, offered and purchased as DIM install types, surprise-surprise, were populated on the product library page as connect install only. So now instead of shopping I'm auditing DIM and hunting down invoice numbers. 

OK, struggling with Studio Install, again. Why don't you allow in the studio installation the option to install on another drive besides "C".

I am trying to install Studio on my MAC with DIM (Central is a pain because you cannot select "ALL" when installing the assets which I have hundreds.) Anyhow, I carefully looked at the structure of the files/directories on the install on the "C" Drive ( I call it a "C" drive on the MAC even though it isn't..It is the main volume). I set up and copied over precisely the structure/files/directories on a very large external Drive. Well, everything is fine except CMS will not start. It says it cannot find it. So, I go into Content Directory Maintenance and give the path. I go to the CMS tab in preferences and browse to the directory. I apply and accept. Close down studio; re-open Studio and the same issue. I go to Content Directory Maintenace and the path I set is now gone. I go to the CMS tab in Preferences and it has switched back to "NONE" and wiped my path. So, what is up with that???? I manually downloaded the PostreSQL download; clicked it an nothing happened...so what is up with that?? I gave permission to open it on the MAC (The latest OS is a pain in the rumpus..it is getting like Windows...don't allow this, and that without your "state Govenours' Approval"......CRAP!!) Anyhow, I would like to get into Studio; I have images to process. Any help would be appreciated.

It popped up today for me in Daz Central, so the issue is fixed.

I put in for a refund for my entire order of old products bought tonight - not one single item appeared in my dim and from the looks of it the only options being offered to download is central and or manual zip both which don't use actually one is zip only though on their pages dim is listed

That's weird, the large purchase of older items I made a few hours ago are all showing up in DIM.

tried several times without any luck, not been having a lot of luck lately with purchases had a lot of stuff not showing up in right locations or missiing files or other problems these were new releases too but tonight bought bunch of pretty old I think content well other add on content poses I didn't get are from the Michael/Vicky 4 days

https://www.daz3d.com/the-village-blacksmith

 

https://www.daz3d.com/old-forge

 

https://www.daz3d.com/old-west-saloon

 

https://www.daz3d.com/the-old-west-saloon-interior

 

https://www.daz3d.com/old-west-undertakers-interior

 

https://www.daz3d.com/old-west-mercantile-interior

 

https://www.daz3d.com/old-west-sheriffs-office-interior

Did your products ever show up in DIM? I just made a purchase about 10 minutes ago and none of the purchased products from that lastest order are showing up in DIM for me.

they've fixed dim

hahah Yeah! https://www.daz3d.com/forums/discussion/comment/5968111/#Comment_5968111 THANK GOODNESS! :D I'm downloading my purchases right now. :) Whew, I'm glad that's sorted out. I was having all kinds of trouble with it. When I finally was able to get some of the products to show up in DIM I kept getting "Failed to Install" errors. Looks like, according to DAZ_Rawb's comment, that it was a server synchronization issue and that the error should be fixed now so that it shouldn't happen again. *crosses fingers*

I put in for a refund for my entire order of old products bought tonight - not one single item appeared in my dim and from the looks of it the only options being offered to download is central and or manual zip both which don't use actually one is zip only though on their pages dim is listed

That's weird, the large purchase of older items I made a few hours ago are all showing up in DIM.

tried several times without any luck, not been having a lot of luck lately with purchases had a lot of stuff not showing up in right locations or missiing files or other problems these were new releases too but tonight bought bunch of pretty old I think content well other add on content poses I didn't get are from the Michael/Vicky 4 days

https://www.daz3d.com/the-village-blacksmith

 

https://www.daz3d.com/old-forge

 

https://www.daz3d.com/old-west-saloon

 

https://www.daz3d.com/the-old-west-saloon-interior

 

https://www.daz3d.com/old-west-undertakers-interior

 

https://www.daz3d.com/old-west-mercantile-interior

 

https://www.daz3d.com/old-west-sheriffs-office-interior

Did your products ever show up in DIM? I just made a purchase about 10 minutes ago and none of the purchased products from that lastest order are showing up in DIM for me.

they've fixed dim

The problem with DIM should be fixed now:

This should all be fixed now, if you log back in to DIM/DazCentral/Daz Connect it should have all of your latest purchases in it.

It appears what caused this was the primary web servers rebooting during a backup operation and then when they came back online the startup script for the process that syncronizes the product ownership between the web servers and the file transfer servers ran before the networking came up so it failed out instead of running.

We have fixed that error so it shouldn't happen again, even if the machines reboot unexpectidly during a backup operation.

On the other hand, I'm not seeing any changes to the Product Libary; Just the unhelpful bit about Daz Central.

I got the same canned response as the rest of you. However, canned responses may have more to do with the volume of trouble tickets than anything else. And there is nothing CS can do but relay our messages to those making the decisions. (That doesn't mean it won't help if you respond to those with comment to the effect you're not satisfied. It might help; It might not. Who knows?)

We know someone from Daz is paying attention to this thread because we got a response from DAZ_Rawb. But don't assume posting here is sufficient. If you want to get the attention of the decision makers, you need to file a ticket and let them know exactly how the changes impact your experience with the website and using Daz Studio… Politely, if you want to be taken seriously.

It may turn out that this is all temporary, that the Daz Central blurb is a placeholder while they make changes to the store software. If so, I wish they would just tell us. I understand not wanting to announce an upcoming feature or product so the competition isn't getting a head start on competing with said feature or product. But letting the customer base know an unpopular website change is temporary, (if it is,) is not going to give any competitors a leg up. It's far more likely some of the customer base will move to the competition as they feel their needs are being completely disregarded. And that will give the competition a leg up!

(Just my opinion, of course.)

Happened to me as well after 30th.  my purchased content no longer synced to my Daz center, sure I can mannually install it, but use them in Daz liberay would be a pain, I'd like them to be in my smart content page. 

Follow the earlier instructions to get DIM to recognize them so they can be installed properly after manual download.

I know I can do that, but I perfer smart content, so rather install them from Daz center 

Installing through DIM will give you the Smart Content. It doesn't matter how the package got there, as long as it goes through a recognized process (DIM, DAZ Central, DAZ Connect). The smart part comes from the product's metadata, which gets entered using any installation method (except manually copying the contents of the zip into the content folders). Just stick with your normal method, this problem will be resolved soon enough, if it hasn't already.

If you look at the product icon in the products tab of Smart Content a DIM (or Daz Central) install will be in colour but will have a solid triangle in a circle at top-right, and if you right-click on it you will see the Install option; If there is no triangle, and right-click has an uninstall option, it was a Connect install.

Again, thank you, Richard. I think it was a connect install, then. But what significance has that?

If there is a Connect install DS will try to use those files even if you make an instalaltion with DIM/Daz Central/manually, so if there is a problem with the files DS will treat the whole thing as affected. My suspicion would be that the files did not decrypt on installation, trying to uninstall and reinstall through Connect (right-click menu) may help if so. One way to check is to open the log file and see if there are lines complaining about expecting [ or { for files related to the morphs.

Anybody purchased and found the stuff in DIM. My DIM has nothing new, neither todays new releases I bought nor the older freebies.

My DIM is refusing to show what I bought today. I've tried everything, even going to my order page. I've had to manually install them from Zip. I really don't want to use Central. 

No to both quesitons. It is a G8 character with newer outfit.

You may also check where the asset comes from, I mean the file path. Manual install always works, dim should work fine, daz connect needs its path added and some people seem to have issues with it, then there's daz central that I have no idea about.

Personally I do manual install only. That also works fine for third parties.

How did you install? That looks like a Connect (within DS) install that hasn't decrypted - note the lack of thumbnails. One option would be to uninstall in DS and reinstall via Install Manager or Daz Central, another would be to right-click on the product icon>browse to folder Location, then download the zip for the product (manually or through DIM, without isntalling), take everything from inside the Content folder of the zip, and place it in the 1_35031 folder so it overwrites the existing files. Whatever you do, please open a Techincal Support ticket to report the issue.

I put in for a refund for my entire order of old products bought tonight - not one single item appeared in my dim and from the looks of it the only options being offered to download is central and or manual zip both which don't use actually one is zip only though on their pages dim is listed

That's weird, the large purchase of older items I made a few hours ago are all showing up in DIM.

tried several times without any luck, not been having a lot of luck lately with purchases had a lot of stuff not showing up in right locations or missiing files or other problems these were new releases too but tonight bought bunch of pretty old I think content well other add on content poses I didn't get are from the Michael/Vicky 4 days

https://www.daz3d.com/the-village-blacksmith

 

https://www.daz3d.com/old-forge

 

https://www.daz3d.com/old-west-saloon

 

https://www.daz3d.com/the-old-west-saloon-interior

 

https://www.daz3d.com/old-west-undertakers-interior

 

https://www.daz3d.com/old-west-mercantile-interior

 

https://www.daz3d.com/old-west-sheriffs-office-interior

Did your products ever show up in DIM? I just made a purchase about 10 minutes ago and none of the purchased products from that lastest order are showing up in DIM for me.

sorry didn't get back to last time had render going and was late, got one going now too but just loaded dim up to check and nope still not showing checked my email no response and no messages here or refunds only got the stanard got my complaint letter letter recieved at 8.26pm Sunday night Australian time now is 4pm Monday so guessing it's late Sunday evening now there? Playing Devil's Advocate with the virusand everything else there maybe the staff aren't availible as much which might explain the problems been getting with a lot of new releases too 

Hmmm That's extremely strange. I've been purchasing here for several years now and have never had an order not now up in DIM until now. It's large order (over 100 products) and not one of the products from that order has shown up in DIM. I don't know whether to wait and hope the order shows up in DIM or put in a support ticket or what. 

we're not the only ones in a new thread titled - again - someone bought something today think new content and tried several times and nothing is showing up in their dim either

Hello,

Same for me, Daz to Unreal Bridge is visible in my product library from my account but not in DIM or Daz Central. Anyway thank you to the team for creating this bridge, because I can't wait to try it.

DIM is not working again, nothing i purchased has shown up in the ready to download list in the install manager, nor has it shown up in DAZ central, i have the order on my list and paid for in my account statement, seems i and can download the files manually but i would like to use the install manager as thats whats it's for, since i use both Install manager and DAZ Central i find them handy to track recent purchases without having to return to the site. Please Fix the DIM, i have submitted a help ticket and wait some kind of response, hopefully they fix the issue with the Install Manager not picking up recent orders. I have not had any issue with the 1436 previous downloads most of which i have fully interactive licensed to work with in my business, only todays purchases don't show up in the Manager i even tested the weekly freebies they don't show up either.

Please fix the DIM.

You just necroed an old thread. There are several current threads on this topic. Here are a couple:

https://www.daz3d.com/forums/discussion/419986/new-there-s-always-another-sale-report-sales-issue-here#latest

https://www.daz3d.com/forums/discussion/432546/purchases-not-appearing-in-my-install-manager#latest

https://www.daz3d.com/forums/discussion/432851/unable-to-download-purchased-content-again#latest